It was busy day for me hence decided to order my favorite Mediterranean full sandwich with chips on side and hot coffee to go after entering the facility. There was takeout order lane which very long so parked the car and walked in to order my lunchtime items. Hence took photos of interior seating area. My order was ready while waited to pickup. Sandwich was fine very well done and ate while getting back to work ... in car !! read more

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Horrible customer service the person at the window shouldn't even be at the window. I asked for an everything bagel toasted two cream cheeses one on each side well hello would expect it to be spread. They've always given me an attitude on having to put the cream cheese on my bagel, but I thought we got past it but instead I was told I'll give you a knife and you can spread it. read more

Panera Bread - My cream cheese told me they'll give me a knife and I can spread it - Soup Near Me - Oneonta, New York

If they make good with me I'll remove this review. With that being said,No stars! Terrible stale bread on the sandwiches, they were so fully smeared with dressing. The whole wrapper was sopping wet along with the bread, obvious carelessness. I also got two croissants they were so stale I couldn't bite through I had to rip it. needless to say the food is gone un eaten and I would like to return it. I can't get a hold of anybody through the phone so I'm writing a review. Spent $37 and if I had a longer lunch break I would've brought it back. read more

Panera Bread - Soggy/crunchy/too much dressing - Soup Near Me - Oneonta, New York

Visited location 1900 11 JUL 24 whilst westbound on 88. First three preferred menu items popped "sorry out of ingredients." Settled for 4th choice. Ordered ice tea. They were out at the counter dispenser, and despite being told three times over 55 minute visit, stayed out of ice tea. Just ended up drinking water from the soda fountain. Self service/ trash / bussing area was heavily littered with overflowing trash cans, with a scattering of drink lids and spilled beverages prompting me to slip and nearly fall. Sandwich was passable. Bathrooms accessible and acceptably maintained. Female companion claimed female bathroom had clogged toilet and overflowing trash can. Would continue to Binghamton//Scranton rather than visit next time. read more

The food here is good like most Panera Bread locations. I particularly like the self-ordering option on the i-pads at the door, minimizing human interaction and decreasing waiting time. If you don't know what to get here, the mac n' cheese will never disappoint! The roast beef and smoked gouda panini is also very good. The one thing i'd suggest improving on is the sitting area here. There are very limited booth seats. There aren't a lot of seats and they are all very close together, so one loud group ruins the experience for everyone else. The other seating option is outside, but those seats were covered in spider webs. There are people that come around to help collect plates and bowls which is nice. Plenty of parking outside and bathrooms along with free wifi are available. read more

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Sandwich was horrible. No toilet paper. Garbage can was full. Manger said Sorry we are short staffed. Really!! read more

Panera Bread - Sandwich. If that's what you call it! Suppose to be chicken. But as usual the Panera Bread in Oneonta disappointing! - Soup Near Me - Oneonta, New York

I bought a salad and a drink at the drive-through. Told them to hold the chicken. I wanted the salad without the chicken. When I got up to pay they charged me for the chicken anyway. They told me it was the store policy to charge for the chicken whether I wanted it or not. So for $20 I got a wilted salad with nothing in it, a Stale Piece of bread and a drink that tasted bad. I had them add the chicken since I was paying for it. Needless to say, The chicken was like rubber with no taste. I'm not sure if all Paneras are like this. I lost $20 once. I won't take a chance again. I don't know how this place stays in business. This was the Panera Bread in Oneonta NY read more

Food is not bad way too expensive ,too small of portions for the price definitely not a family place maybe if you're a single person or going on a quick date with somebody ,but you definitely don't get full,half a sandwich for five bucks read more

I came in and ordered a you pick two with a smokehouse bbq chicken sandwich and a Mac and cheese. When I got the sandwich the bread was visibly soggy. So I opened the sandwich up and half of the chicken was cold, soggy, and wet. It was disgusting. Worst Panera I've been too. read more

when i arrived, the staff was very robotic and showed zero enthusiasm towards customers. the girl taking my order didn't even look up from her tablet at me or my family when we were speaking to her. when we received our meals, our sides of bread were rock hard, we couldn't even attempt to bite into them, and my daughter's bowl of mac and cheese was cold. we know Panera doesn't make their food fresh, but do better! read more

The woman assisting customers at drive-thru WINDOW on July 15th at 1:00pm was extremely rude! While visiting my mom from Florida I took her through because I wanted her to try their sandwiches. She's never been to Panera before and this woman was very short tempered with a face like she has never smiled in her life. If you don't want to work or hate your job, leave and find another where you don't have to deal with customers! I had trouble hearing her and she was straight up nasty having to repeat herself. Will not stop here again! It was an embarrassment to me after I told my mom it was a great place to eat. The employees make the experience and she ruined it. read more

This is a big location with plenty of seating. As usual the food was good. Panera is expensive but the food is very tasty.. The butternut squash soup is delicious. The salads are good. The cinnamon crunch bagels are definitely worth going in for especially the walnut cream cheese. This location is in a small mall area. read more

Come on panera. Do better. This side of Caesar dressing for a half salad isn't even half full. Salad boutta be dry as hell read more

Panera Bread - Soup Near Me - Oneonta, New York

The manager of this location it was very rude and disrespectful. He verbally harassed several groups of people who were trying to enjoy their meal. People are fully aware of the need to wear a mask but that does not give him the excuse to be a harassing Covid police. There are ways to remind people to wear their mask The staff seemed disorganized and food was served cold. I can understand why staff couldn't prepare food properly with such poor quality management read more

The worst service that I have ever had! Rude! Took my niece out for her birthday and was treated like crap. There were 6 people in total and were told we could not sit together when we asked why the manager was rude and very disrespectful. Will not be returning. read more

just let me say my problem is not with the quality of food, or any of the staff. MY problem is how much i was charged for what little i got. i ordered a 1/2 of a steak sandwich and a drink. my friends daughter got a childs size chicken noodle soup, with a drink and her mom just got a drink. my bill was $24.69!!! now, as i was saying earlier, the food was actually pretty good and EVERYONE who was working there at that time were nice and polite. i could have went to walmart and got a can of progresso soup for 1.50 and it ALMOST tastes the same. my steak sandwich had 2(TWO) thinly sliced pieces of meat on a 4 inch roll. I could have eaten 7 of them!! i know things arent cheap anymore, but holy cow, cmon.. $25.oo for about $5.00 worth of food is crazy. we actually left there and went to the Wendy's next door because we were still hungry.. we will probably never go back to eat again. i wish i would have taken my phone to show everyone what tiny portions we recieved. read more

Waited 15 minutes for a coffee in the drive thru with only one person in front of me. Absolutely ridiculous.

Once again disappointed in our local Panera. Ordered a rapid pick up for a bagel pack which included 13 bagels and two tubs of cream cheese. They do not update their inventory online so it's possible like what happened to me, you place and order, drive all the way to the local Panera and they not have your order because they're out of stock. What a disappointment! I was told I didn't have to sign anything and that my order would be canceled and to expect a refund in 5 to 10 business days. I also find this unacceptable! I waited in the store until I saw the cancellation go through via email. I was not comfortable leaving the store without an order and not having any indication of a refund being given. So now I'm out my food, and now potentially out my money for 10 days. This is really not acceptable in any way to me. I did give 2 stars because the young woman was patient with me--I was not pleased. read more

Counter help feels to be patronizing at times. Some of the baked goods are pretty decent. Food is average. Breads, don't bother. Was better when it first opened. read more

I had to throw out my iced tea I got at the drive through (after they initially forgot to give it to me with my order) because of some very suspicious sediment in the bottom of the cup. I'm a tea drinker, I know tea leaves when I see them. This was from a dirty dispenser! read more

Panera Bread - That's not just tea leaves in my expensive drive through iced tea. - Soup Near Me - Oneonta, New York

Terrible service most of the time . 5-6 people behind rhe counter most walk around lost and do little to nothing . Sad that there is a Panera in Oneonta NY now and that their prices are high and that their service is almost always bad . I actually threw the sandwich away they made for me yesterday as it was inedible. Bread was a STONE , had dirty mark on it really discusting I selected one star above it really wasn't a low enough score read more

Generally good food, pricey as you would expect from any Panera. They have trouble with being consistent with orders. They do have pickup and catering. Jan 15, 2015 Tortellini Alfredo, for some reason was given chicken with it, and it wasn't even the right chicken that goes with the chicken alfredo. Chicken cobb and avocado with a "special" looking egg... read more

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Panera's has acorn squash soup again! My favorite! Consistently good food and service. Always a part of my day when I am in Oneonta

I had a combo here today with half of the Sierra turkey sandwich and a bowl of the broccoli cheddar soup with a baguette. I originally ordered a frozen lemonade, but they were already out at around 1:45 p.m., so I stuck with water. The food was ready promptly and very yummy. The place could have been cleaner. There were several dirty tables and little bits of food and trash scattered all throughout the floor. In short, the food was ready in no time and it was good, minus the frozen lemonade I couldn't get. General cleanliness could have been better. read more

Great food and not too pricey. Had steak sandwich and soup. Very busy for dinner time so get back in early if you can. Soup was amazing definitely a great new place to go in oneonta. read more

Panera Bread - Soup Near Me - Oneonta, New York

I ordered a chicken caesar salad here without croutons specifically because I have celiac disease and cannot have them. I told them that I had a gluten allergy and after eating more than 3/4 of my salad, I found a crouton. Even having the crouton touch the rest of my salad can cause a reaction. This is unacceptable. I warned them of my allergy yet they did not take the correct measure to make sure that it was safe. I am extremely disappointed. read more

We have Panera Bread in California and I was so happy to see somewhere that has healthier choices. However this store was out of everything. The lady in front of us couldn't get the sandwich she wanted because they were out of bagels. My daugther wanted the soup in the bread bowl but they were out of bread bowls. There were a few other people I heard that couldn't get their order because they were out of things. They didn't even offer a discount or alternatives it was like " I'm sorry we don't have that". Not good customer service. read more

What happened? :( I was happy to see that Oneonta got a Panera Bread a few years ago, and for a while this restaurant was up to par with the many other Paneras I've been to over the years, but lately the quality of my orders has gone way down. This is easy to tell since I basically get the same sandwich or soup combo every time, and each time my experience has gotten worse. Forgetting to use the sandwiches signature sauce, leaving out the cheese, sloppy presentation, etc. It's too bad. read more

Oneonta cannot even get a properly run chain restaurant. Been here a number of times, and disappointed each time, and probably won't return. The latte is incredibly inconsistent, was there 15 minutes before they stopped serving breakfast only to be told they weren't going to serve it anymore today since they "ran out of stuff" (God forbid they make it from scratch). Add incorrect orders to that, and the inability to wrap a sandwich so that it will even survive leaving the drive-thru window... and you have yet another joke of a restaurant. $4 for a what seems a 10oz latte? Starbucks they are not. $10 for an Italian sandwich... give me a break read more

Mid morning staff need retraining in customer service skills! Listening to the entire order of what the customer wants is imperative in getting the order correct! I twice explained how I'd like my coffee at the drive through and kept hearing the girl speak over my voice, "uh huh, uh huh Yes I got it! Anything else?" I said " No, but I want to make sure you heard me? A small light roast with 2 creamers and 5 raw sugars on the side." Again she was speaking before I finished and said "uh huh, ok got it, that's it?" I said" both the creamers and 5 raw sugars are on the side, NOT in the coffee." She said " Yes, I got that!" I pull up to the window, pay for the coffee and the girl hands me the coffee and wouldn't you know it, the creamers and sugars were added to the coffee NOT ON THE SIDE! So, I inform the girl at the window and she spoke over my voice before I could finish speaking " we have other orders and she doesn't have a headset..." I said"EXCUSE ME, Again, you are speaking over my voice. Do you not hear me, the customer, talking? In customer service, it's important to LISTEN to what the customer is ordering and get the order correct. It does not matter that you are busy. YOU ARE BUSY taking customer orders. You need to listen to get them correct!" This is not free coffee and food. Customers have to pay for it ($$$ they're pricy) and we want what we order EXACTLY how we order it. Zero stars for customer service! read more

Excellent service. Took my 1 year old for lunch and when the food was ready I hurried to get it while my son was in his high chair. The worker carried it over to my table for me and also gave me plenty of napkins. Definitely made eating out with a toddler an easier experience. Someone else also took my plate when I was finished. I'm just now thinking I should've left a tip on the table. I will definitely return read more

Tried the rapid pickup tonight and we were very impressed. Placed the order and 10 minutes later we walked in and our order was waiting on the shelf for us. It was accurate, delicious, and easy.. Thumbs up!! read more

The service was excellent and the price was just in my kind of range. The food was cooked to perfection, I had the mozzarella tomato basil panini and it was fantastic which is ironic cause I'm not that big of a tomato fan. The Mac and cheese was warm and creamy, almost like an Alfredo sauce but not as heavy. Also if you are feeling hungry but don't want to break your diet they have many healthy alternatives. read more

Was in the Panera at 10:25. Got to the front of the line at 10:31. Would not serve breakfast. Said they just threw out all the breakfast food. read more

We had the tomato soup and sandwich special, ..came out fast, but the soup was cold! So I took both bowls back to the kitchen and explained that they were cold. The server said he'd get us new bowls. The soup came out very quickly, but guess what? COLD again. Wouldn't you think he'd fix the complaint? read more

We can always agree on going to Panera. The food is consistently good and they have a very high ethical food standard. Nice atmosphere. No giant tv screens to inhibit conversation. read more

I've gone to this Panera three times. The first time I did a drive up, I got a Cuban and a tea. It was good. The second time several weeks later I also ordered a Cuban, a drink and a chocolate quasant. While I was ordering at the counter what appeared to be the manager kept yelling at two other clerks on the other end of the counter over the head of my server to the point that I needed to repeat my order several times. I tried to get the attention of the manager but he was too busy criticizing the help!! Because of this I decided to take my food home. I discovered then that the roll was stale and I didn't get a chocolate quasant but a hard as a rock chocolate cookie. Because of my good experiences with the Kingston N.Y. Panera about a month later I tried again at the Oneonta Panera . I ordered at the drive through a chicken sandwich and a fruit tea to take home. When I went to eat the sandwich I discovered not only stale bread but icy wet cold chicken.The worse sandwich I have ever gotten anywhere! I was so upset I called the company and talked with a representative who was apologetic and told me to make amends they would send me a $10.00 gift certificate.The certificate never arrived and that was about three or four months ago or more. I can't imagine the Oneonta Panera is going to be in business for very long. read more