This review is based on numerous visits since Jan. 2014. First, this is a franchise cafe and is only associated with the company by name and should not be compared to company owned stores as it meets very few, if any, of Panera's high standards. Second, on numerous occasions I have received un sliced bagels when sliced were ordered, and once was shorted 3 bagels. Upon returning home, 15 miles away, I realized what happened, phoned the manager and proceeded to get grilled about a receipt, who waited on me, what time, when....etc. As if I were robbing the store over 3 bagels. When the manager consented to replace the 3 bagels I picked them up the next day, and was addressed disrespectfully. The bag was slid toward me across the counter without an apology, a thank you.....nothing....this by the general manager. This however pales to my last, and final, visit in July 2014. At about 10:20 am, a couple ahead of me and I ordered breakfast sandwiches. The counter was getting busy, and the couple did peruse the cases a few extra minutes before I was able to place my order. Several other customers followed me in and there became a line of 8 or so customers. I asked the server why she wasn't getting any help, she replied that her manager pays little attention to counter traffic. I placed my order, poured my coffee and found a seat. A few minutes later, an employee came out to the middle of the dining area and hollered out my and another persons name, several times. I believed my order was ready, went to the pick-up area and the same employee told me it was after 10.30, (by 2-3 minutes) and they weren't making anymore breakfast sandwiches. "Wha'dya want instead?" I declined, asked for my money back and asked to speak to a manager. At the same time, the other person whose name was belted out, was the gentleman in front of me (and a few moments preceding me) in line, who demurred at the news and accepted a luncheon item. I got 2 managers, the second of whom argued with the first as to who was going to handle the complaint. I got the typical, "it's the rule, who was the person that hollered, it's not how we do business." But what really disgusted me was, as he was speaking an attractive woman passed us by to get in line, which now had grown to about a dozen customers (still, just one cashier) this "manager" stopped in mid sentence to ogle this woman's posterior for several seconds before returning his eyes to me to continue our conversation. I demanded my money be returned and told the manager I would never return and would go to Waffle House for a breakfast well served. He told me to say Hi to them. I have since phoned corporate offices in St. Louis twice, was assured someone would return my call from corporate, but never heard back. When I learned it was a franchise I asked to have the franchisee or his representative contact me, but all I got was the original general manager to call me back to offer her apology. You know what rolls downhill....she was just doing what the franchisee told her to do. This location was dirty, flour everywhere, inept staff with no regard to customer service, lazy management inattentive to their employees and clients needs. I have watched this company grow to the success it has become by abiding to strict and high standards of service, cleanliness, community involvement and staff development. I am an investor but henceforth will only trade with company owned cafes and never with this franchisee on South Illinois in Oak Ridge, TN. An neither should you! read more