Stopped in on May 15th, it was rather busy but still seating available. We were waited on almost immediately, I had not even decided what I wanted yet! I ordered a take 2... we were given a pager and told to place it on our table and the food will be brought out to us. We got our drinks and picked a table.. within 5 minutes our food was at our table with a smile! The French onion soup is delicious! My Panini sandwich was very hot and delicious! I LOVE the acai berry tea! read more

If you are trying to get filled up for around ten dollars do not visit Panera Bread. The portions are tiny for the price and it's not all that great. I am a 6'2" 240 pound male and coming here to order the "pick two" was a huge mistake. My $4.69 without tax, chicken salad, half sandwich, was 3 inches long by 2 inches wide. I ate it in 3 bites. That's $1.67 per bite including tax. The Chicken and Wild Rice soup was of course filled 2/3 of the way leaving plenty of empty space at the top of the bowl. Even if they had filled it all the way I would not have enjoyed it since there was little flavor outside of the taste of flour as a thickening agent. They must have changed their recipe from years ago and took out any fat and flavor along with it. I counted 5 tiny specs of chicken all together that were the size of a baby's fingernail. Ridiculous. These people are laughing all the way to the bank. The wait for my order took longer than it did for me to eat my meal. I was up and out of there in 4 minutes and on my way to Chick-Fil-A to drop another $4 bucks on a chicken sandwich since eating at Panera did not satisfy me and only made me more hungry and disappointed. If you have an appetite and want something substantial absolutely do not come here. read more

This is your average Panera location... average customer service and average food and average wait. However, I like Panera a lot, so I really can't fault a Panera for being average. The location is conveniently located right off the west portion of William Penn Hwy. It's the perfect place to stop if you're sick and had to go to the MedExpress next door. Panera certainly knows how to serve up tasty comfort food! read more

My Chai latte from here was essentially sweet milk... maybe they forgot to add the chai? It happens frequently at Paneras. Not sure why

I ordered a chicken Thai salad to go and I was disappointed to come home and see they forgot to put chicken in my salad! Avoid this location and go to the chick filet next door. read more

I liked the foodthe service was great and we got our food quicklyeven though it was busy on Sunday the water tasted great and was worth it!!!!I totally recommend this eatery and make sure you try the yummy water read more

Good food. Automatic check out not working. Didn't know until we tried to pay. Wasted our time and we were in a hurry.

I love their breads and bagels. Their mini-souflees are just the right size. They do tend to be busy in the evenings so this is my preferred place for breakfast. read more

I love the menu at Panera! No GMO's and all of the choices if you don't eat meat. What I'm confused about is the lack of security. My friend visited your location and ended up having credit cards taken from her wallet and her wallet put back in her purse. Then the thieves went to Target and bought over $8,000 of items there on 3 cards. It is even more disturbing to find out that this is a common occurrence across the country between Panera and Target. Google it and read the articles. BE AWARE of your cards while visiting. These are professional thieves. Why isn't Panera putting better surveillance in their restaurants? read more

This is the worst Panera ever! I ordered at kiosk because line was long. Went to get coffee and every single canister was empty. Tried to tell the young kid who was just wondering around and he said "they'll fill it soon" to which I replied "can you please tell someone they are all empty". It seems like they hired new employees since the remodel who simply don't care. I waited way too long for my to go food even though the line was gone.since Got in my car and realized I wasn't given a fork. And then there's no prices on the menu board? Like who do they think they are?? I think I'm done with this location and maybe Panera altogether.. read more

The Panera in The Miracle Mile shopping center has gone down hill fast,they upgraded the place and the customer service,the quality of food has been downgraded. I was there 2 weeks ago for a Cinnamon Crunch bagel & the girl said they were out of them, it was NOON!!! she said they are their biggest seller,it's not her fault but do you think knowing this that Panera would double their stock! I gave them the benefit of the doubt and went again today with my daughter, BIG MISTAKE!!! 4 other people complained about their orders being messed up, the kiosks not working and an unhelpful manager, I will not be spending money in this Panera anymore read more

Just stopped by today to have a quick little dinner with my mother. We tried using the new kiosks and the first one we tried didn't work so we tried a second one. The second one charged us more than the first order and we didn't even finish typing in our entire order. We then went up to the counter because the kiosks were frustrating and we were charged for regular sized cups and we received "smoothie sizes" which were smaller. But the lady said it was fine because "you can get unlimited refills". We finally get our food and I specifically asked to get my bagel sliced and "toasted" but when I received it, it was as if they pulled it out of the bag. I go up to the counter to ask someone to toast it and the MANAGER comes over, doesn't say a word to me, rips my bagel off my tray, sticks it in the toaster for 3 seconds, and returned it to me with a pathetic apology. As we began eating our undercooked food, we hear 5 more people in line complain about something with their order. So I would pass up this place if I were you, trust me you would be saving your money. read more

I have been here several times for lunch and breakfast. It never is very busy during those times. The sstaff is friendly and there is plenty of parking, read more

Not impressed with the new makeover, the lines are longer than they need to be because they removed some cash registers and replaced them with kiosks. If I wanted to order from a computer screen I would go to sheetz for my coffee read more

The service here is poor. We had a line waiting for orders to be taken and one of the staff took someone out of line to wait upon. When she was done she looked at the line and left her position not to be seen again. The person who did finally wait on me was clearly unhappy,likely because of the fact she was left up front alone. This is not the first time I've had problems with service here. I will avoid this store in the future. read more

I have always been a Panera fan. I'm hooked on many items on the menu. However, other than the expensive price they put on a quick service meal, I am extremely disappointed in the service I receive at this particular location in the Miracle Mile. Not only have the general waitstaff given attitudes for no good reason, so have the previous MANAGERS that I've had the unfortunate experience of being served by. Every week I walk in there, there's new people. I guess everyone hates their Job there. And have expressed it by giving attitudes to me more than once. I will say that I am not a complainer. I'll usually make the observation and keep it to myself. And the attitudes I've gotten multiple times were not over me causing a problem or being a nuisance customer. I am always polite and place my order as would anyone else. But sometimes the people are just downright rude. I'm not saying don't go here ever, but don't expect good service. read more

Service at the Monroeville, PA Panera in the Miracle Mile Plaza was less than admirable. First, my fiancé and I ordered a Frontega Chicken sandwich with a grain roll and a cup of broccoli cheddar soup w the same grain roll. She ordered a You Pick 2: half Bacon Turkey Bravo and half chicken hummus bowl. It took fifteen minutes for our food to come out, and here is why... First, a server came to us and told us that they were out of the breads for both sandwiches. When asking what the substitutes were, the server blankly stared at us. A simple "let me check" would've sufficed. We got up, which was fine, and went to talk to the sandwich maker. Then, about three minutes later, a different server came by and said, "we're out of chicken." It's dinner rush on a Friday, and you're out of two signature types of bread and chicken. That's crazy! I asked for a refund, and he stammered that it'll be five minutes, as they are cutting and portioning it. Do you have it or don't you? Can't you just make one portion and make the sandwich? I'm confused. My fiancé's You Pick 2 and my soup came out. My soup with the incorrect baguette. When I asked the server, he gladly brought me a whole wheat one, but he removed the French baguette from my plate with the napkin with which he brought the wheat one. Was he going to reuse that baguette? I didn't see him throw it away in the next-to-us trash can. My soup tasted watered down, and to top it off, my freshly cut and portioned chicken was cold in my sandwich. Overall, it was a frustrating 40-minute experience. I have been going to Panera for 10 years and even worked at one in college for a while, and I never have had such poor service. read more

Frickin 4$ drink, half filled salad, burnt baguette, the only thing that is good is the mac and cheese

i've been to plenty panera breads. none have ever disappointed. i have no real complaint about this one either, except that it was ridiculously crowded, but the service was still good and so was the food. that's really all i can say, except if you've never been to a panera at all, you need to check one out. my favorite dishes are the black been soup, broccoli cheese soup, chicken caesar sandwich, and mac and cheese. read more

$7.27 for the tom mozz panini. now, in my experience tom mozz sandwich are usually served with fresh tom and fresh mozz. not the case here. it was pretty bad. 2 very teeny tiny slices of tom on the sandwich with melted mozz cheese on toasted bread with some other ingredient (canned toms?) served warm. not even close to my idea of a fresh tasting tom mozz sandwich. also came w a bag of chips (best part about the meal). the place was packed! i think it's considered one of monroeville's finest lunch spots??!! straight up. read more

Great place really nice people the cashier was funny and the guy serving food was a great guy .great food.

Poor customer service by female server. Rolling of eyes totally uncalled for. The manager was nice and fixedd the problem. But the server made it seem like such a huge deal. read more

Good food, good pastries, good coffee, clean, free Wifi ... what more could you want?

Staff were really nice and helpful. It's always packed and a great place to meet. I always see many laptops and business people, just one of those coffee shops were you can spend your whole day and get a lot done. read more