I've been skeptical of Panera in general since some ridiculous experiences at the Willoughy location and this visit solidified that I will not ever go back. I ordered and egg and cheese on ciabatta sandwich "with thick sliced Vermont white cheddar"...lol. The egg part was okay but the cheese for this sandwich was smaller than a bandaid. I did get one good bite with both egg and cheese. The boyfriend got egg cheese and bacon on asiago bagel. One two inch slice of bacon. I also ordered a yogurt parfait which they forgot to give us so when I went up to ask for it it seriously took more than 10 minutes for someone to bring me one... While I was standing at the counter with my good getting cold. Once it came it looked awfully prepackaged so the wait was more annoying. The problem is there staff doesn't seem to care about anything (probably because their average age is 16). Don't waste your money. We could have had a wonderful diner breakfast for the same price. read more

Drive through is great! But the service is horrible. Traditional food chain. The manager is awesome but has to control a bunch of workers woul could care less about Panera or the customer. Everytime I go into this location, I get a person waiting on me that has an attitude, someone with no desire to be there or just a plain mean person. Not to mention I have gotten the wrong food, low quality food and dramatically slow service. When it comes to Panera around the Mayfield area, I go with the Wilson Mills location. Everything is noticably better. read more

I was once a very loyal Panera customer, but this panera is far below expectations every single time I eat there. It is dirty, the workers there are always screwing around, and my order is almost ALWAYS incorrect. I have received dirty silver wear, dirty trays, and even moldy food at this panera location. I highly recommend inspecting your entire order before touching it because more often than not, there is something not right with it. ZERO STAR read more

Don't go to this location. I often come here and use the drive through but my order is hardly ever correct, as it's always missing something. I only go here because of how convenient the drive through is but should really go to the one closer to home. I have written an email to Panera head quarters but have yet to receive an email back! I am a frequent customer and am very disappointed :( The service I get is very friendly though I will say that. read more

This place is complete trash. The workers have no idea what they are doing and just mess around. Also they are always out of things and it's not even 12pm. This is a horrible and over priced place. Never coming here or to any Panera again. read more

Yet again panera has won the fight...todays battle ..two soups...a small and large salad and a half sandwich..the clam chowder was missing clams and veggies...basically it was cream broth....the chedder broccoli tasted like it was burned...so soups went to the fishes....my fiance added avacado to her salad and got 1 piece of avacado for a large salad....my small salad was ok.. my sandwich was ok as well...my only complaint there was the gallon of mayo they put on it... hate to say it but we will probably be back because its fresh read more

We ordered 2 bagles toasted, we come home to find them both burnt on one side, mostly black. We called to complain and the manager said to say a password to get 2 free bagels in our next return. So we did that in our next visit, but wouldn't accept it since we had no receipt. They did not mention on the call to bring a receipt with us. Bad customer service. I refuse to give them more of my money, Ended up going down the street to Dunkin Donuts for my bagels, just because of the experience I had with them. Will not return. read more

I rarely write reviews but I couldn't help but to bring to attention how gross this Panera is! Not only is the staff loud, obnoxious and unprofessional the entire place is disgusting. I don't know how they pass any heath inspections. Never going back to this location! read more

If i could give this Panera a 0 I totally would. Where to begin? The moldy bread I have gotten twice now? Or the terrible service and wrong orders I have received. This place totally blows, its right by my work and I love panera but I will never go here again. The workers are MORONS, they will literally hire anyone. From the moldy bread bowl to the undercooked Mac, frankly I am amazed they are even still in operation. Place is always dirty and people just sit there and bs with each other. Workers complaining to other workers that they need help the place is in total disarray, GET A NEW MANAGER. read more

Leo F - I wish I would have written this before you visited 28 minutes ago. I was there this morning at 6:35 a.m. - first one in the lobby. Girl at register looked completely surprised and annoyed she had to put her phone down to wait on me. Not a smile - barely a "good morning". After I popped in for my unscheduled order of: 18 bagels, a ring of pastry and originally 1 dozen scones - they only had 7 available- I got a quick "I would call the night before" by Andrea the Asst manager AND I got a half roll of the eyes. I kid you not! It was like she was aggravated that I wiped out the 7 scones in the case. It's Wednesday morning! How many do they sell a day?! As I was called get my order, I noticed the bagels were thrown in a large paper bag. AFTER they were IN the bag I was asked by the cashier if I wanted them sliced or toasted! All the other Panera restaurants I have been in (or most McDonald's even) would make this joint look like the Taj Mahal. I will never go back. The staff is awful and shame on the General Manager for allowing this location to continue to have crummy employees. read more

Got a chicken ceaser salad today just to find a gross, slimy piece of who knows what in it, looked like an onion somewhat but definitely was not. Very sickening and does not make me wanna eat here anymore i have had so many findings in my food and its so gross and unsanitary. read more

This morning, around 5 after 7am, I go up to the drivethru waiting to order. I wait about 5 minutes, no one in line. I talk into the speaker multiple times, with no answer. Pissed, but still wanting food, I walk in. There's one girl there putting pastries into the case who refused to acknowledge my presence even though I'm the only person in line, no one else waiting on food. The manager on duty finally sees me and says he'll be a minute. 5 minutes later, no one helps me, and the girl is still putting away pastries, refusing to acknowledge my presence. I'm never coming back. Come on people, where's the customer service? Or is it just laziness? read more

Worst Panera ever! Order at the drive through always took forever and was usually wrong. Dining room is dirty. The restaurant is all but empty and every table is covered with crumbs and dirty napkins. Once I asked them to remake my daughter's ridiculously over burned grilled cheese and they said that's the only way they could make it. Um, ok.... I've given up on Panera unless I'm in Lakewood, that location is great. read more

I've always enjoyed Panera bu this drive through must be the worst. Sat in line for about 10 minutes then at the window they said my order was never received. This was a complete waste of time. This, coupled with employee rudeness was enough to fire me up beyond belief. Seriously, even McDonald's does better. I left with no food, no resolution, no satisfaction. Think twice before stopping here. read more

Service is usually pretty good. Occasionally they'll make a mistake, but not often. The facilities are always neat and clean. The staff is always friendly. The food is always exceptional. Would definitely recommend this Panera for a quick lunch or dinner. Oh, and they have a drive-thru window!! read more

Walked in casually for some coffee, got a very mediocre product instead. When I complained about it, I was met with the attendants' giggles and contempt, and a very aggressive lady (was she the manager?) who just blurted out "it is what it is" and the standard "we can give you free stuff", Really? Not worth an argument, I decided to throw away the coffee, I have better things to do. Still, I decided to write this review, so you are aware: Really poor service, really mediocre coffee, and a so-so pastry. I know I'm never coming back read more

This is the worst Panera... I think a bunch of young kids work there that don't really care to pay attention to what goes on each sandwich. I ordered a sandwich and two key toppings were completely missing. I keep seeing low reviews for this location but apparently nothing is being done to improve things there. So sad because I like Panera! read more

Go to my favorite panera, get a sandwich . when I open it up to eat it the chicken is frozen and not cooked. I take it back to panera and when I tell the girl behind the counter she says "it's the frontega right? I told them it wasn't done." Then while she takes the sandwich to replace it three other girl says " I'm glad I've never tried the Panini's here. " the manager walks up and says" sorry , do you want a new sandwich? " I say no they are already talking care of it. The girl brings me the bag i leave and when I open it up to eat it, it's the same sandwich but, Luke warm.... I am so disappointed.. Never going back there.. read more

It's 8:40 AM and I've been sitting in the drive-through for more than 20 minutes. This is ridiculous. And it's the norm for this place. If you're ever trying to grab a quick bite to eat before work, don't bother stopping here! read more

Twice I've ordered the bowl ($8.99) of Mac and Cheese and both times the container was half-full. So a cup of Mac and Cheese is almost $10. I've never had an issue with food quality or any notable horrible service. The drive-thru takes a while sometimes. read more

This Panera location is pretty standard for a Panera and I was excited to see the drive-through option. It is definitely a bit slower and be sure to clarify your order, as I've often had the complete wrong thing given to me. The managers are great and very pleasant but the staff sometimes lacks professionalism. I had one girl yawn at me while taking my order and then shocker...I had the wrong food yet again. Good luck if you have a special order! read more

Don't come here, they don't want your business. We visit Panera bread everywhere but in our backyard, this location is a joke. Waited for 15 minutes after ordering and no one seemed to be moving, except the kid that was sweeping around our feet while we were waiting for takeout. Where oh where is the management at this location? read more

Agreed w previous 2 star review! I'm a traveller & eat at many different Panera's ... could this one possibly put less chicken in the Thai chicken salad...pitiful! Flavors are good, but, that ingredient is universal at all Panera's. Guess it's all about the bread products & not protein, no wonder there so many obese people! If I wasn't in such a hurry, I'd complain to manager. read more

Worst Panera I've ever been to! Drive through is always slow, customer service is poor, and they always mess up my order.

Forget about the drive through. orders always messed up, wrong food given.Also, you'll get charged for your order and they will forget to give you parts of it. Delivery a little better, still often wrong. quality and quantity of food inconsistent. Worst Panera I've ever been to.I've been to several Paneras. I love Panera, but not this one. read more

Honestly I rarely right reviews but I just can't take it anymore. The WORST panera ever. The last 5 times I've been in they are out of everything... From bagels (by 930am!!!!) to coffee carriers... To BUTTER! The employees are slow, confused and not logical- ever. This morning I tried again and asked for two everything bagels, with turkey sausage and two coffees... They were out of everything bagels(shocker), couldn't figure out how to just get me turkey sausage without cheese and egg anyway/ I went to brueggers where we were greeted by knowledgable and polite customer service and hot exactly what we wanted. read more

My kids and I enjoy eating Panera Bread food, you can pretty much rely that it will taste the same at all locations. With that being said, not every location has the best customer service. This one has the worst customer service. Every time I come in here either something is wrong with the order, the people are unkind, and nobody cares to help anyone. I come with my kids and I don't expect help,but the fact that nobody even offers kind of erks me. Also, the highchairs are located in a very poor spot far away from where you need to pick up your food (by the bathroom). read more

This place is the worst! My office is directly around the corner, as much as I would love this place as a healthy alternative to fast food, I will never, ever, step in, drive up, again. So many occasions have I gone to the drive thru, gotten back to the office, opened my lunch to find missing chicken, stale cold bread from yesterday, gelatinized arugula...etc. I'd call to let them know and the manager could care less. They then gave my contact info to a district person to follow up, to my absolute amazement, no follow up communication. THIS PLACE DOESN'T CARE!!!!! STAY AWAY!!!! read more

My husband and I went to the drive through at Panera on Mayfield Rd., Mayfield Hts. on Friday, 4-15-16, about 7:45 pm. He ordered a sandwich for himself and a salad for me. When we got home and I opened the bag, there was a piece of bread that had obviously been torn (on both ends) from a loaf of French bread. The bread on both sides was hard. First and last time for me. read more

Panera on Mayfield in Lyndhurst is the worst one I've been to yet. I frequent the Warrensville and Mentor location a couple times a week. I ordered a Carmel latte and I asked the worker to make sure it wasn't all foam. She assured me that she had been there for 5 years and she made it to specs. Surprise...When I pulled away I tasted it and she never put in the espresso. I'm sure it was an "accident" because she was rude from the onset when I asked her about the foam. Most of the workers are rude or attitudinal in that location. I basically paid 4.19 for flavored milk and I was unable to go back and get it fixed as I had to be somewhere. My husband asked me when am I going to learn not to go that location because they screw it up EVERYTIME, either with your order or their attitude. Well,finally, lesson learned. I'm sure the managers won't care about this review because it seems like a lot of people have the same issues and it never changes!!! There are many places to get a Carmel latte and lunch. read more

they must can't read. every time i do a rapid pick up there is always something not added or missing that should be on the sandwich or salad. i have paid for extra items give them to me. and jessica the mgr had the nerve to tell me to save the sandwich until i can come back up there withing 3 days to get it replace. i am not saving no damn sandwich for 3 days. read more

Went in for 2 salads there were no other customers except us. I ordered the green goddess and Thai salad and 2 sprouted grain rolls. There were 3 employees laughing and joking acting silly and not doing their job. The girl who was making the salads stopped in the midst of making them stated I will be back, a young guy came over with no gloves on from the window, he puts our bread in a bag with no gloves I said I don't want those he said " my hands are clean" I'm thinking really so I went to the manager to let her know this and she said she would wash her hands and get gloves which she did. We arrived home and found the Thai only had tortilla chips and lettuce the girl did not complete the order!!!!! The goodness salad had limp lettuce and barely any chicken. What a bunch of lazy shiftless ppl those 3 were, had I been the manager-out the door they would go!!!! I read all the reviews on this Panera and it's sad not one nice review, I will NEVER return. The area of food prep was not that clean and it was 345 in the afternoon why were 2 cartons of egg whites sitting out and sone of the veggies were not covered!!! Health dept where are you? read more