Came here for lunch with a friend. The order kiosks had paper over them so out of order. Nobody was at the front to take an order. At least, This gave us time to look over the menu. Then someone came to take our order after a few minutes. Surprising since it was lunchtime - 12:05 ! Quite a few tables were full. A few with people and their laptops. They also do quite a bit of business from online orders and pickups. I ordered a cup of the autumn squash soup. While the soup was tasty, I was shocked at the cost. I doubt it's anything but heat from pre- made. It was $6.99 ! After tax and tip, $9.00 This is more than a sit down fancy restaurant. For a pick up at the window, Clean up after yourself lunch. Hmm. I've given three stars as the location was convenient. The inside was clean and the person taking the order was nice. Food taste: 3/5 Food value: 1/5 Service: 3/5 ( take the order and put it on a shelf). Ambiance: 4/5 read more

Panera Bread - Cup of Autumn Squash Soup - Salad Near Me - Mayfield Heights, Ohio

The manager was laughing, screaming, and jumping around next to the front counter as I was trying to place my order with the employee at the bakery. After some time of the screaming, I asked her to quiet down so I could place my order. She made a sarcastic comment about me to the other employees. She continued to yell and scream from the drive-in window so much that it interrupted the conversations in the dining area. I came for good food and quiet conversation. The manager was highly unprofessional, and I will not be returning. This event was on 8/4/26 at 11:46am. read more

Came to pick up some Bagels. Darlene was the young lady that was supposed to be helping me. She was RUDE, impatient, spoke so of handed and soft she was hard to understand. Absolutely no customer service skills. I Thought I must have interrupted something important and just waited on myself. People from this store have lacked in customer service before but nothing like this. read more

The worst part of the visit was the rudeness and name calling by the employees. I waited for at least 10 to 15 minutes for someone to appear at the counter as I was paying cash and could not order at the kiosk. An older couple left altogether due to the wait. As I attempted to order, I was informed that 2 of the 3 soups in mix 'n match were out. I changed my order. When picking up my order at the counter I asked for a pickle. No one responded, ignored me, and proceeded to complain that "they've been through some sh** and don't feel like talking". I asked for names of the three employees and the response was "what is your name?" and I gave it to them. The woman who may have been the manager or assistant (very short hair, glasses) refused to give me the names, called me a b***h, and said "I'm about to come across this counter at you b***h". The two women proceeded to laugh and the man working was also short with me when I was still waiting to order. I attempted to record them but when I took my phone out the woman who swore at me got extremely angry and said to "put my phone away b***h". I just wanted to have proof that they were swearing. There were several other customers that witnessed this. The employees were loud and laughing for a while after this. The exact time of the shift was between 4:45 and 5:30 on Mon. July 27th at Mayfield Hts. Panera. I have waited for long periods before at this location and have noted that the employees here are very loud and use inappropriate language in conversations amongst themselves. This, however, was the very worst experience of all and certainly uncalled for. I do not plan to come back. I DO plan to alert corporate. read more

The bacon turkey bravo I ordered was put together terribly. The turkey wasn't separated, just pulled out of a pack and folded once. The bacon was all crumbles with a thick 3 slices of cheese stacked. I've never had one come out this way before and am very disappointed. read more

Panera Bread - Salad Near Me - Mayfield Heights, Ohio

this location is pretty great, but they run out of food really quickly after 7pm. the service is really quick, especially when ordering from the app or from doordash. I rarely go in, but when I do, it's really nice and quiet. overall, nice location just order before 7. read more

A coffee was ice cold, no hot water, the store was filthy. pastries seemed to be a day old.

Horrible customer service! Asked for something to be added to my beverage and was rudely told no by an employee. Wrong order received. Manager tried to rectify the bad situation, but one of her staff members (African American male) was extremely rude! The lid on my beverage was not secured and it spilled all over me and in my car! Now my car needs to be detailed! Can't have it smelling like spoiled Greek yogurt. Corporate has been contacted. Such a shame! Should've kept the location in Mayfield Village open and closed this one. read more

Not the friendliest of people working here. Bagel is fresh, good flavor. Great seating options and cool place to sit and chat. Just hard to get past the interaction at the counter. read more

Panera Bread - Salad Near Me - Mayfield Heights, Ohio

Bagel toaster is trash because it burns the food before toasts it. I ordered cream and sugar in my coffee and received a black coffee. Embarrassing Panera location. Never going back. read more

We walked in for breakfast at 10:20, the cashier was on her phone watching TikTok's and didn't turn it off or greet us when we came in. She then told us we couldn't order breakfast even though it's over at 11 on the weekends. She then overcharged us and yelled at us for trying to correct her. The kitchen staff then yelled out to everyone waiting that all of the hot sandwiches orders would be canceled, so we ended up getting a refund anyway. Horrible customer service. Don't go here. read more

Consistently the worst management and customer service and food quality in Cleveland. Whoever the manager is, she has a nasty attitude and lacks basic problem solving skills. Case in point, you only have black tea, I did not order that but was willing to drink green tea--but you don't have that either. Solution? Mumble under her breath about getting to me when she feels like it and failing to either process a refund or a gift card. Today's experience guarantees that I nor my family will return, as they witnessed this piss poor management. read more

The manager here will 100% ruin your experience and leave you shocked that she even has a job. She discriminated against an old couple in front of everyone, screaming in their faces and saying "This is America!" after the sweet man was confused on where to order his food. She made them so uncomfortable and practically yelled them out of the restaurant. She then proceeded to scream "Whoever wanted to speak to the manager I'm right here and it better be important!!", leaving everyone shocked and quite frankly disgusted by her lack of professionalism and her attitude. I got up and left after this incident, I will never be coming here again and whoever hired her should rethink who they choose to manage their location and represent Panera. The coworkers were also clearly terrified of her and embarrassed. read more

ordered a toasted asiago bagel off the machine. they burn the first one, making the wait for my bagel well over ten minutes. the manager proceeds to tell me i should order at the bakery if its this busy, as if the reason it took so long was because i ordered off their machine, and not the fact they burnt the first one. poor customer service. bagel was good tho. read more

Went here earlier this week. Ordered at 6:18. Promised for 6:44. Wasn't ready until 7:01. That's slow even for a sit down restaurant. Might as well just make food at home, it would be much faster. read more

Absolute worst. Rude staff, especially the manager. You greet a customer, hi welcome. You don't tell them to move their car and then proceed to talk about the customer like they aren't there. Won't be back. read more

Absolutely terrible. We were looking for a place to eat and found the Panera and decided to try it out. The doors were unlocked and we came in. To our surprise everything was cleaned and being put away! We showed up 20 minutes before closing and everything was already put away. They kept saying ohhhh it's closed guys we're not serving right now but it's like, lady, we showed up 20 minutes before you closed how could you already be closed. I will never, ever ever ever ever ever, be back at this Panera! Next time put a sign on the door saying you close 20 minutes early! read more

When you walk into a business, and no one addresses you, but the the staff is talking about going out, what their boo did, or if they are going to "get" some, but nothing to you, as a patron, when do you not go back??? Well, Panera off Mayfield in Mayfield Hts., I will not be back. I entered my ordered, waited five minutes, for a cup of coffee and coconut pastry and was ignored until I spoke up than got an attitude. Well, I am choosing not to patronize this establishment ever again. Until we remove money from the pocketbook of these establishments, no changes will be made. Make a stand, not just with Panera, but these other big business that take out money and not give a crap about us read more

We were not greeted by the cashier; well actually a "cashier" because she stood there and didn't acknowledge us in the slightest. The only ordering option was the kiosk, but they could at least acknowledge or greet paying customers of their establishment? Ordered a cinnamon crunch latte from the kiosk and after payment, an employee told me she was giving me a vanilla latte because the cinnamon crunch latte was out of season. She didn't ask what drink would be a substitution; she just gave me a vanilla latte. Thank goodness I have no food allergies and generally like vanilla lattes. We were charged for the slightly more expensive drink and were automatically given a less expensive substitute. There were six employees, and all but two appeared to be standing around. My mother had to request a coffee cup for the hot hazelnut coffee she ordered. The woman by the registers stood with a blank expression and didn't get the quiche my mother ordered out of the dessert case, just standing there doing nothing. The part that really aggravated my mother and me was hearing the employee who gave me the vanilla latte mock and complain about us within earshot. She said "it's not that serious, it's 8 o'clock" after my mother politely asked why the kiosk allowed us to order an out of season item when other menu items have the stock amount listed. For rapid pickup orders, this place is great. For dining in, this location in particular is lacking in customer service, warmth, and acknowledgement of real-life human customers. read more

I ordered the 1/2 chicken bacon rancher and when I received it there was very little chicken and no bacon at all on the sandwich. I had to add my own ranch. This Panera has consistently horrible service. My advice is to stay away. read more

Staff was very very rude!! Sitting on the counters outside the kitchen area . Too busy looking at there phones to help the customers. I've never been to a Paneras where the staff won't even greet you and when you ask a question it's like they were bothered to help you !! I will never go back there. The food was just ok read more

I visited in July 2019 because I had a $3 eGift card to use. I arrived at 11:45am and service was good. I hardly come to Panera anymore because it is quite expensive but it is a healthier option than fast food. My max price to spend for lunch is about $6 and Panera's lunch prices average about $10 depending on what you order. FOOD -- I ordered a plain bagel ($1.15) and a cinnamon crunch bagel ($1.39) and the total price was $2.54. I got butter instead of cream cheese. The small butter packets are located next to the drink machine. The bagels were sliced and toasted after I asked. OTHER MENU ITEMS -- Besides bagels, they sell sandwiches, soups, some pasta, and pastries (muffins, croissants, cookies, etc). I honestly have no complaints and a 3/5 star review is average and fine. This Panera location has alot of bad reviews on Yelp but my order was done right and efficiently. I like the outside seating area and I sat there for a few minutes eating my plain bagel before my friend picked me up. I recommend the bagels at Panera but of course, the Cleveland Bagel company has the best bagels in Cleveland. **** - 104 total reviews in 2019 - 313 total Yelp reviews - Reviewed on 26 July 2019 read more

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Never again. out of food assuming you can find someone to take your order waited inside for about 10 minutes waiting to take may order went through the drive through instead only to find out they had the food but didn't want to make it read more

Completely horrible service from the manager. Not only to me but other customers as well. I asked for Mayo and she told me they don't offer it anymore! The Fontega sandwich was terrible and the soup was cold. I'm done with Panera. For the price, I'll take anything else. read more

Panera Bread - Fontega chicken sandwich. The chicken looked like it went through a Bender. The location doesn't offer Mayo and it was cold. Horrible! - Salad Near Me - Mayfield Heights, Ohio

This Panera really need help. The staff is horrible. There's a white gentleman who is the most non caring customer service person. He apologizes repeatedly but never fixes the problem. They are always short staffed and uses this as an excuse. They throw the bagels in the bag without wrapping. Very unprofessional. ​ read more

Placed an order on the app for pick up. When we arrived, the order was sitting completed on the counter behind the staff with my name on it. If we hadn't asked for it, we would not have received. When we asked for it, the manager threw the bag on the counter at us without any courtesy or apology. When I tried to press her for an apology, she first pretended she didn't remember me, then refused to apologize, only saying, "have a nice day", which is a coded way of saying, "Go f yourself!". The worst part of this is that she is a manager. And also, they got the order wrong, even though I gave them a tip. Stay away from the Mayfield Hts restaurant on Mayfield Road. They don't show any appreciation or courtesy toward their customers. Very rude people. I won't be back!!! Close this location! You did that to the Wilson Mills site. This one is worse. read more

I've been a Panera Bread customer for several years. I've used my member card since 2016. For the most part, I've enjoyed the food and my experience. However, I'm very disappointment on the lack of customer service on Friday, March 15. At about 8:45 pm, I called the store at 6036 Mayfield Road Mayfield Heights, OH. I asked the person that answered the time of closing. They said: "We're closed now, goodbye," and hung up the phone. I later learned the store actually isn't scheduled to close until 9 pm, but that's beside the point. If this is how Panera Bread conducts business, I no longer desire to patronize your business. read more

the manger here is absolutely terrible. she was rotten to a customer to the point of me canceling my order and leaving. the customer was an elderly man who was cleary hard of hearing and she was yelling and pointing in his face. im truly disgusted with this experience and if changes aren't made I will never return to this location again. read more

Unfortunately the the attitude of the staff out weighs the rest of the experience. My wife and I visited there this morning for a quick bit before heading to work. First there's a big sign on the cashier station stating to "USE KIOSK FOR ORDERING". Ok so not a bad thing I guess so we go over to the kiosk to order just find out that 7 out of 10 items are "SOLD OUT". This is at 6:45 in the morning, they've been open for 15 minutes. How do you order when everything is marked sold out? So when asked why everything is sold out, we were met with a unbelievably very rude almost belligerent employee (Victoria) telling another employee to "just take their order" and stating they were "limited on folded eggs" as she walked off mumbling "it's Friday bring it on". As the rude person said they were "limited" which means they weren't out so why was everything marked sold out already? Shouldn't they at least wait until they are "sold out " ? Can't you cook more eggs and "fold them"? Are you out of eggs? There's a Giant Eagle across the street. Did the person responsible for ordering supplies not know they were out of stock? It wasn't a hard problem to remedy. Victoria understand customers are what enables a restaurant to be open because without sales there isn't money to pay your salary and the other expenses associated with a restaurant. When you give a rude belligerent attitude toward a customer that is asking an legitimate question it tends to drive those paying customers away to other businesses. Do you not realize there is a new breakfast place open just down the street. I hope you're not the manager and if you are this would explain some of the other reviews on this location. We WONT be back! read more

Panera Bread - Salad Near Me - Mayfield Heights, Ohio

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First of all, I love Panera, the food is great, but this location's service is consistently so bad it's almost comical. Like, I'm waiting for the camera crew to come out and tell me I'm being punked. If I had to sum it up, the staff are unprofessional, and don't hide what's a clear disdain for their customers. They routinely mess up orders and when you approach them with any request, they look at you with complete disdain. I know I sound like an exaggerating "Karen," but if you don't believe me, well ... you've been warned. read more

Will not be returning to this location. I placed an order for 4 LIGHTLY toasted bagels and all 4 were very much burnt as you can see in the picture. When I called to notify the manager, all she did was blame the toaster for only having one setting and the workers not knowing how to lightly toast a bagel. Please do better. read more

Panera Bread - Salad Near Me - Mayfield Heights, Ohio

This is the rudest environment i've ever been in. I waited 30 mins for my order and when i asked how long it would take, the workers proceeded to be rude and yell that it was coming. Completely unorganized, slow, and rude people. Do not come here read more

The manager stepped in to help out. I wanted a knife to cut my bagel but he was rude to someone I was with saying "what's wrong". When she requested the knife he got one and didn't even say "thanks" but it seemed like we were just a number. read more

Visited on a Saturday afternoon, Drive thru This Panera Bread has to be the slowest in history of restaurants. A list of the issues 1. The person taking the order in drive thru didn't know the menu (I should of kept going but noooo I continued) 2. They were out of almost everything I wanted kids apple juice (this was after she told me they didn't have kids drinks but started listing the kids drinks they have). They also didn't have oatmeal cookies (after I purposely added a drink to get the cookie for .99) 3. The wait on my food literally took 15 minutes IN THE DRIVE THRU! The only reason for the two stars is because the Chicken Caesar Salad that I ordered WAS AMAZING!!!!! read more

the absolute rudest manager imaginable. the place was empty and they refused to make 12 sandwiches in under 2 hours. Go to Piada across the street. the food and service is excellent. read more

Absolute worst 20 min waiting in drive through, 2 cars ahead of me, a bowl of soup for my daughter Just so bad read more

I usually like Panera Bread. But this time the branch on Mayfield Rd in Cleveland next to Lander Rd was not at its best shape. Three issues happened in a single visit: 1. French onion soup was really cold 2. The soup spoon was very dirty. The girl behind the counter tried several replacement spoons before finding a decent one. 3. Instead of usual stainless steel fork and knife I got plastic ware. Poor job, Panera Bread... read more

This panera is absolutely horrible. Poor customer service and horrible employees!! I would actually not recommend people to go to this one. They always run out of stuff early. Close at closing time! My salad was thrown together with barley any cheese chicken or croutons! I truly believe this is the worst panera in the area!! read more

One star because you can't pick none. Stupid and Smart...more on that later. Where do I begin. I've been coming here for the past 6 years and I absolutely loved this place until 2 years ago. I had noticed that the service began lacking and the care in presentation declined. In recent orders, my wife would bring home dinner and it seemed that there was always something missing. On one incident, after calling them to report that we did not get something we paid for, they took our names and said the next time we come, we will get the food free. When we later showed up for the food we were never given, we were greeting with an excuse that they "lost" the sheet with our names on it and were unable to substantiate the claim! Look, you want to be able to trust that everything you ordered is in the bag, after all, its unreasonable to assume otherwise. Really. A really good example of a well managed drive through is the McDonalds across from the Ford dealership in Mayfield. On to Tonight and the reason I was ready to review. I had taste for a Thai salad and the wife wanted rice chicken soup. We were coming back from Castle Noel and hungry-what an amazing place BTW. I usually get this salad with extra lettuce and dressing when ordering. I was told that they were out of the Edmaume beans that went on the salad. I said, ok, can you just put extra nuts? They said they would have to charge me .60. I said there was no way I could just substitute since an ingredient is missing? She said no and I agreed to the up-charge. When we pulled up to the window the attendant was anti social and took my card. When I received the food we checked the bag. They had forgotten one baguette that went with one of the meals. I told the attendant and she seemed irritated that I went through the bag. We left with another feeling of regret. When I returned home, I began eating the salad. Guess what? The salad had EDMAUME BEANS! This place has horrible service and the food teeter totters on the edge of acceptable. Just another bad experience! Now for the stupid and smarter. I'm done with being stupid-returning expecting real change, and as a result smarter, as I will not return again. read more

I order the same thing from this place and everytime the order is always made wrong! So this time i address it and just asked for my money back because the funny part is not only do they act they are annoyed by my refund request the manager pretty much shrugged me off!! She pretty much told me they dont read orders, whats the point of the notes i also didnt get either chops or baggette .. But the workers are so into their conversation they dont even pay the customers any attention! I won't be back this is a repeated cycle read more