I order the same thing from this place and everytime the order is always made wrong! So this time i address it and just asked for my money back because the funny part is not only do they act they are annoyed by my refund request the manager pretty much shrugged me off!! She pretty much told me they dont read orders, whats the point of the notes i also didnt get either chops or baggette .. But the workers are so into their conversation they dont even pay the customers any attention! I won't be back this is a repeated cycle read more

As always, Panera is so so so good. We love going through their drive thru here and getting our coffee and soup fix. You cannot beat the French onion and chicken noodle. Bread bowl? Yes, please. We are also super partial to all cookies and pastries here and you cannot beat the warm chocolate chip cookies right out of the oven! Lines at the drive thru is super quick and service is always friendly. read more

Stopped here for a quick lunch with my family and we ate in the restaurant. Quick and pleasant service and their food is always made well. Their bread is always delicious! The tomato basil bread is a must try! Very moist and flavorful with a slightly sweet crust. For a chain fast food cafe I do feel that they are over priced but I would gladly stop here in a pinch over any other fast food establishment. This location offers home delivery and a drive through. The tables inside were all clean and tidy and we enjoyed our lunch here. High chairs are available fit little ones and my 2 year old loved the grilled cheese and yogurt we got him. read more

The tables were very dirty as well as the dine in silverware. We had to ask for plastics during our dine in.. the mop held a stench that was difficult to smell while dining. The food is very over priced for what the menu offers and a suggestion is more serving sizes for the price. I have had better experiences at different locations but this one was not one I would recommend to a friend. read more

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Panera is my go to place. I lived in St Louis for many years and know what the quality of the original Panera (St Louis Bread Co) was. This location is AWFUL!! I wish I read the reviews before I stopped by. It is not my normal location. I stopped because it was between where I was and where I was going AND it has a drive through. All I wanted was soup and a mocha latte. 10 minutes waiting in the drive through line to order (I was the 2nd car in line). Another 5 to get to the window. I pay and they hand me my latte. 4 minutes later my soup...SOUP took 4 minutes?!?! I look in the bag quickly then drive away. I get settled at my destination and pull out my soup. No spoon. You can always count on Panera to give you utensils...not this location. I then sip my latte. No mocha AT ALL. Never again!! Will happily drive out of my way. read more

I went here during lunch time one day during the week and went through the drive thru. The customer service is TERRIBLE. Don't go here if being treated like a human being is important to you. I pulled up to the window and the only words that were spoken to me was my total. No "Hi", No "Here you go", and not even a "you're welcome" after I said thank you for my food. Just handed it to me and stared at me before closing the window. The employee acted like she was inconvenienced by my order. The only reason I'm giving it 2 stars is because the food was actually good. Other than that, I won't be going back. read more

Horrible customer service at this location! I wasn't able to find the soups I ordered in the take out bag. When I asked the person you packed my order if the soup were in the bag she replied rudely, "well did you look?" When I said yes and I don't see them that is why I'm asking she replied, "well if you would have looked you would have seen they are in the bag!" I understand we are in desperate time and places are just hiring anyone to stay open but at some point customer service should matter. They manager was dismissive as well never stating she would address my concern or asked who this employee was just replied, "Did you get your soup?" Unbelievable! I will NEVER go to this location again. read more

This location has gotten worse and worse. Your customer service, especially for the drive through, is awful. On multiple visits I've made, the speaker over the intercom is rude and unwelcoming - one visit all I was greeted with was, "Go ahead, what do you want?" And quality of food is ridiculously sucky! We just ordered take out, two sandwiches with soups. Both my sandwich and my husband's were made horribly - bread not even pressed to actually meet on top of eachother, teeny tiny miniscule portions of the meat and fillings, except for a giant hunk of avocado falling out of my chipotle chicken melt sandwich. Are the workers too lazy, or too poorly trained and managed to make orders right? Why the heck do we pay for this crap that is haphazardly put together, unsatisfying, all with disgustingly rude customer service. You've lost our patronage. read more

The slowest group of people I have ever witnessed in the food industry. If you need food in a reasonable amount of time go to literally any other restaurant. You can go to the store and grab food prepare that food throw it away go back to the store and try again before you get your over priced hospital food that they serve you at this location. read more

Walked in just after opening. Everyone was pleasant and the sausage egg and cheese breakfast sandwich was fantastic.

The absolute WORST customer service. I generally have a pretty high tolerance for bad attitudes and crappy service too but this place takes the cake. And don't dare order a LOAF they are personally offended. Someone once asked us " What, do they not have bread at the grocery store?" Ummm...are you a bakery with loaves of bread on the menu? Another time we received the wrong delivery order and the person who answered the phone acknowledged that they knew it was wrong as soon they sent it but then still told me I would have to come into the store and return the wrong order for a Refund. What? Unreal. I asked to talk to someone else and she was so reluctant to pass me off saying " they will tell you the same thing" eventually I talked to someone who "canceled" the order but I still Didn't have what we ordered and the aggravation is insane. I don't know what there deal is but the overall experience here is truly the worst. drive a little further and save yourself the hassle. read more

Absolutely terrible food and service. Sandwich was swimming in the sauce. Tomatoes still had the stem on them or were the butt end. Almost no meat and had a Body Odor smell on it. There was a hair on the Cobb salad and was told I can't get a refund. Ridiculous. read more

My daughter got some breakfast sandwiches for breakfast this morning.....I got a sandwich with bacon and egg on a brioche bun and I was very disappointed in the amount of bacon I received...come on man the sandwich costs 6.99 !!!!!! Give me a little bacon on my. Sandwich read more

Stopped in around 1:30 pm on a Tuesday for a sandwich and a smoothing. I handed the woman in the window three cards, a Panera gift card which I told her to use the remaining balance, MyPanera card, and my credit card. While I was waiting for my food to be ready she hands me my credit card and a receipts along with my drinks. As time goes on another person hands me a bag and I inform her that MyPanera card was never returned. After they find the woman who cashed me out I watch her reach into the trash can and pull out MyPanera card. That was displeasing to see. After I pulled out and got down the street I noticed they gave me the wrong order. I walked inside and was informed they gave my order to someone else. But hey I got Ana extra free cookie out of it. Not impressed about how the situation was handled read more

If I could leave no stars I would. This has got to be the worst Panera's in north east Ohio. The morning drive thru staff is horrible. On every occasion my order has been wrong and when you for it to be corrected you're met with rudeness & disrespect. This my last visit & if you don't want your morning to start with negativity roll pass Panera's on Mayfield Rd in Mayfield Hts, OH. read more

I ordered a veggie sandwich and asked for one without any meat and she gave me the wrong sandwich so I went back and the worker was extremely rude, closed the window in my face, and gave me attitude. read more

Rude and dirty Most of the tables were too dirty to sit. The soup was a watered version of better soups at different paneras. Even the manager made a rude comment toward me!!! Will never be back to this location read more

The register was apparently broken and not accepting discounts AND they told me after I ordered that they were out of 3 things that were supposed to be on my salad. Slow asf too. Don't go here read more

This location is the worst. I keep trying but shame on me 3rd and final mess up is the last. Love Panera hate this location read more

I totally agree with the other reviews that the customer service is terrible at this location. I literally stood in line one day and watched as the only cashier looked right at me and continued to take her time switching out the coffee. Did not say hello or I'll be with you in a moment, nothing. Then, you get to the register and they just look at you. I wasn't aware this was a staring contest. My big thing is iced tea because so many people in this city make disgusting tea, it's like they don't clean the giant containers properly or they're using old tea. I have yet to stop at this location and have a good black iced tea. I really do not get it. Their food has continued to decline in quality and there's no reason to go back. read more

This Panera can never get their stuff straight. Typical long lines and their in-store/drive-thru services are awful. I would order online next time to avoid this place. Panera should be ashamed cause this place can not utilize the franchise name. read more

Don't Even Go Went through drive thru for a Sierra Turkey sandwich. Get home and there are two slices of turkey, one slice of cheese, and three slices of onion on either half of the sandwich. That is it! I called to complain, and the manager did not even apologize, and has given me 30 days to claim my free sandwich from only that location. After being treated extremely rudely last time, the last thing I want to do is go back! Absolutely ridiculous that they would allow an order to go out that way. read more

The worse Panera bread I've ever gone too! I had to return to the drive thru twice and my order was still incorrect. The baguette was hard as a rock, the soup was cold, and I had a wilted salad that I didn't order in place of the Cuban sandwich I did order. Save your money!!! read more

Worst experience ever. Staff is rude and have terrible communication with its customers. Didn't receive my full order and I got sick off of what I ate. read more

Food is standard for Panera, very friendly staff. One of the reasons many come here is to meet or work and use the WiFi. The WiFi is awful. Keeps cutting out. When it works, the speed is decent but that's WHEN it's working. Need to stream music/video, forget it. Was trying to write reports and stream some music to keep me going, was more of a distraction to lose my music every few minutes. Great outdoor seating even though it's on a busy street. Great for kids, quick food and friendly staff help. read more

I used to love Panera but will forever avoid the Mayfield location. I never seem to get the You Pick 2 pricing. I pay the full price albeit requesting the you pick two combo. The Mayfield location has forgotten spoons, baguettes, served cold soup, shut down the drive thru unexpectedly, and offered extreme wait times. Other locations seem to have it together, for the most part. Thanks, read more

Brown lettuce in my $10 salad. No thanks. Nasty and the lady I spone with wasn't helpful.

This panera just cannot get it together. I've given it almost 6 chances since they moved here and every single time there has been an issue with an order..whether its waiting for 25 minutes in the drive thru to them selling u broccoli cheddar and then walking down to get it they say oh were all out what else did u want? Zero communication between workers. Rude service. For overpriced fast food go anywhere else read more

Second time I visited for Friday in lent.Ordered Grilled Cheese sandwich and chunky tomato soup both times.The soup is delicious, but the $9.00 sandwich is never completely grilled.The cold cheese between two pieces of texas toast doen't cut it. Total price for both is almost $14.00.To much for to little. read more

I would leave them 1 star, but it is Panera after all and the food is delicious. This location is the worst, I swear. The service is awful and the staff always makes you feel like you're irritating them by even being there. My drive thru visit last week consisted of them forgetting two items, which resulted in me having to go inside, which I was trying to avoid in the first place. Then I go inside and was basically accused of lying by the girl who supposedly put my grilled cheese in my bag. There's a reason I don't go there anymore. This is a prime example. read more

I ordered a catered lunch for a company meeting and they gave me a salad with brown wilted spoiled lettuce. The pickles looked like they were recycled. I will never order from them again! read more

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I was hoping for a fish sandwich at Arby's across the street, but the line was too long. Saw Panera in my mirror, and thought I'd try them instead. Panera is well known to be expensive, but is usually worth it for the quality. I pulled up to the drive-through and being unfamiliar with their menu, ordered the first thing on the board, a toasted steak and white cheddar. There is a picture of a beautiful sandwich with Steak, Onions and Cheese on a toasted baguette. They asked if I wanted a whole or a half. I opted for the whole. I pulled up to the window, looked in at plenty of staff, waited about 5 minutes and was handed a bag for $12.79. I went to visit my dad and unwrapped a 5" baguette with a blob of steak about the size of a silver dollar on it. No cheese, no onions. I did get a bag of chips I didn't want. I wrote to their corporate, and was called back by the store manager. She said we could get a new sandwich, but I don't want anything from there again. They'd probably spit on it. I ended up with nothing. read more

This place SUCKS! Service is so Bad that made me sign up for Yelp account so I can leave my review on it.They pushed to many buttons with they horrible service performance,they are extremely slow and rude.Do not go to their drive-thru service unless you are on vacation and you have all day to wait for a pickup.Bad,bad,bad.I went there this morning and promised myself that i will never ever go there again.And let me tell you manager is the rudest person there.I had a pleasure of talking to him a couple times,very passive and unpleasant guy. that's it! save yourself s frustration and go to the Panera at Highland Heights. read more

Check your order! It's a rare time here when there isn't something amiss. This is why I never use the online ordering. We got burned too many times at the Harvard and Richmond location for me to even try it again. And I have to echo the wifi complaints--not reliable at all. read more

The food here is typically good. The drive-thru is another story. This morning I placed an order for a breakfast sandwich on brioche. Bacon egg cheese. They didn't ask me how I wanted the egg, so I figured I'd be surprised. I also ordered a cherry cheese pastry. And I waited, and waited, and waited. I must have been rolling my eyes with impatience as a manager looking dude said something and a young girl came running over. I handed her my credit card and my Panera card, she did her thing and brought back a bag. I thought it was my complete order, but she said they were still making my sandwich. So I waited, and waited, and waited. Imagine my surprise when I got to work, all excited about eating, because I haven't eaten in days as I've been ill, and lo and behold there's no sandwich, but a nasty, crusty wrap thing with bacon, some kind of sauce and egg. Started the day out all wrong. And of course, I looked in both bags, no receipt. Damn read more

Maybe the worst Panera ever. The employees have no idea what is going on . Their nuts for salads are always cross contaminated- a SERIOUS problem for people with nut allergies . the employees are constantly yelling back and forth and ignoring customers. The worst Panera around. Never returning. read more

I've been a handful of time just moving to the area. Everytime I come its horrendous.... first time ordered online went and picked up my order about 15 min before close went home look in the bag missing half the stuff I got. Rolled back in right as they were locking the doors and told them they messed up all the did was make me another small small other half. Have gone through the drive thru and sat for 5 minutes while no one said anything said hello several times nothing ever came out so I parked and walked in... I asked is no one at the drive thru? She looked around lost didn't say a word and asked for our order.. this place has terrible service and never try to compensate for their mistakes. Employees making the food are always horsing around not giving an F how slow they are taking. read more

Wow. Shockingly bad service and food. Stale bread, French onion soup with no cheese. Bad attitudes with verbal acknowledgment that she didn't care that she was providing bad service. I ordered a kids meal and they had literally told me that they didn't feel like making any more soup. So I asked it I could have the kids meal and he tried to give my only part of it. And then they wouldn't give it to us until we accepted the sad half prepared soup. Otherwise clean. read more

The worst Panera I ever visited , very rude manager she should be fired for rudeness to customers, I never experienced such service, I asked cashier to switch one item she already ringed in the register, she went and ask manager for help , manager came very rude gave me refund of $6 in coins to make her point, and told me to go to bank to change it. read more

I have worked near this location for 3 years And have visited it for breakfast and lunch. This location is entirely too slow. It takes way too long to get your food. Something is usually missing or wrong. The staff moves with no sense of urgency whether you are going through the drive through or walking in. You would think with as long as it takes them, everything would be great. It's disappointing because I love Panera Bread but this location is not worth the wait. read more