Haven't been in a whole, all new staff, but they have lost their visibility of order, no software to show to go and no at orders anymore, they don't give you a fob to let know your order is ready, they call your name and if 2 people with same name happen at the same you have to check your order. Downhill for a good place, guess we will try again next year if they are still in business, food seems alright, maybe don't put the napkin on the sandwich cause it gets wet from drippings read more

Panera Bread - 1/2 roast beef with au jus sauce and cheddar broccoli Broccoli Cheddar Soup - Group - Sandwiches Near Me - Marietta, Georgia

I liked my food it was good. A little expensive for the portions. Not super but a little dirty. They have diet Dr Pepper which makes me happy. Fine service, not terribly dirty inside. read more

Panera Bread - Ciabatta Cheesesteak with chips and a pick 2 Chicken Bacon Rancher and Southwest Chicken Ranch Salad. - Sandwiches Near Me - Marietta, Georgia

I'm giving 2 stars because the food was good. but the staff was disrespectful and needs to learn to put a smile on their face. I was picking up my order and the two workers weren't very friendly. I have a severe dairy allergy and I ordered a sandwich without cheese. When I got my order it looked like it had melted cheese so I just wanted to double check that it wasn't cheese. I asked to make sure and the worker looked at me like i was stupid and just stared. I'm sorry that I wanted to make sure i don't have an allergic reaction in your store? I established that I couldn't have any cheese before she cut me off saying there was no cheese. I definitely feel like we could've been a little nicer about it. They also forgot about my drink and i had to ask and the worker goes "Ugh" before she gives it to me. I'm sorry you have to do your job ??? Food was yum read more

We've been here many times in the past. Unfortunately, today's experience was dreadful. I got a cinnamon roll. It was overcooked and chewy. They did not have my favorite pumpkin muffin item. My husband got coffee and a bagel, and we waited for 15 minutes while we watched them prepare everybody else's food that came behind us. When we asked about it, they acted like we were the problem. At least we got our money back, but in the level of customer service overall was poor. Another important thing to note Is that all of the tables were absolutely filthy. We got here pretty early in the morning, and I'm pretty sure that not every table had been used at that point, so they should've been cleaned. To me, cleanliness is the most important thing. Ugh. read more

What a terrible, terrible place. While i was waiting for my order, the cross contamination is disappointing. I watched an employee go from one station to another without putting on new gloves. I'm highly disappointed in this establishment. read more

Ordered a bagel, ir was cold, they never warmed it up or sliced it. Ordered it to eat on way to work. Food quality is not what it used to be to be read more

This place needs new management. The cashier never greeted me. She walked up to the cash register and stared at me. She never said," Good Morning, how are you, what can I get for you, etc". She said NOTHING. Extremely rude. Also, another employee walks into the restaurant talking to himself. He then proceeds to grab a bagel from the bin customers are served from with his bare hands. This place needs to be inspected by the health department and by corporate. I will never go here again. read more

The service was great the cashier was helpful when he accidentally rang me up for 2 smoothies instead of one he gave me a refund. All was good until I hear BLASTING tic tok noises from behind me and I could not enjoy my meal. Although not the teams fault read more

Panera Bread - Sandwiches Near Me - Marietta, Georgia

Don't waste your time or money. You're better served fasting then ordering for this joint. 30 minutes late on a pick up order that now is useless because everyone had to get to a graduation. So much for proper planning on my part. Life lesson to the newly graduated, don't count on others to feed you. read more

We've always loved Panera, but this one is a huge disappointment, & quite honestly we are not sure how this location even passes health inspections. Restaurant is absolutely filthy every single time we go in. Dirty floors, crumbs all over the place, nasty, sticky tables & chairs, trashcans over flowing, booth seats & chairs are all torn apart & disgusting. We were appalled! I keep trying to give this location a chance, the benefit of a doubt, primarily because it's so close to where we live & like to shop, but no more. With each visit I grow more & more disgusted. The owner of this franchise should be absolutely embarrassed & ashamed. So disappointing. read more

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How the hell do you run out of croissants. Do they not know how to order the basics? Also overheard they where out of everything bagel among other common bagels. At this point I'm surprised they had plain bagels left. On the positive note the workers where nice read more

I love this place.. Always clean, food always on point, staff is super fiendly. Pick 2 me every time

On this particular visit I was disappointed with my pasta and my Cuban sandwich. The pasta was harder than I like and Cuban was very very dry. However, the bacon Mac and cheese was delicious. How can you not love Mac and cheese? In any event I know this is abnormal for Panera so I will continue dining at these locations. Staff here was awesome. I forgot the name of the guy who took our order but he was very positive and up beat! read more

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Waited 45 minutes for our food. Still wasn't in prep stage. Asked for our money back along with another person wanting theirs back. Manager was gracious in refunding the money. Then they started telling people at least a 30 min wait before they placed their order. Won't be going back. read more

Have found trash inside my food TWO times in the past 6 months. I will not be going back. The hard chunk of plastic in my soup could have been a serious choking hazard. I'm so glad a child didn't get that soup or this could have been a way bigger issue. read more

This is my neighborhood panera, I will generally hit it on weekend mornings after a bike ride or trail run. My go to is the egg white and avocado breakfast sandwich with a coffee refill. The staff is above average but I generally use the app to order to speed things up (unless it is warm out when I don't mind waiting on the patio). Sometimes the app will say they are out of the regular bread for the sandwich when it is actually there, that is annoying. Also, the coffee tends to be either empty or luke warm, which drives me crazy. But, big space with a nice patio and normally pretty clean. Above average for a Panera. read more

I order a lot of food for a lot of office breakfasts and lunches. I have never seen a Panera is such a state of disrepair. booths are falling apart. bathrooms were a disaster. i was told when I walked in one morning "are there only 6 bagels left up there" that "yeah and we're not making anymor either". so there you have it. that was my last visit. last order ever at that restaurant. December 2023. As far as I can tell, the whole development is garbage so they don't see a reason to clean up this restaurant. read more

Literally out of everything. What kind of restaurant stays open under these circumstances? At that point just shut the restaurant down. Don't waste my time more than you already have. read more

SLOW SERVICE!!!! Place is shabby!!! Food is just okay What happened used to be good place? read more

Went there this evening with my family of 5 and ordered $79.28 of food at 8:43pm. When waiting by the pick up counter for my food I saw they were bagging it up to go. I told them it was for here. Was then told they are closing soon and it would have to be to go. I asked what time did they close and was told 9pm. It was before 9pm and I told them to hand me the food on a tray that I was eating here. Someone went and told the teenage manager and she said they closed at 9pm and would be turning off the lights at that time. We then got in a discussion that I ordered and was getting my food before 9pm and would be eating in the restaurant. She then came to our table and said she called the GM and she would give my family until 9:15pm to eat and then we would have to leave the premises. We were finishing up at 9:15pm and she cut the lights off. Incredibly rude and disappointing customer service experience. Had we not just left the funeral home just prior to arriving here and my wife was already upset over her mother's passing, I would have pushed the matter further. If I could rate this specific location a "0" star I would. I caution anyone who even thinks about visiting this location to consider having their meal elsewhere as clearly these employees are more concerned with clocking out for the day rather than providing customer service. POOR experience @panerabread read more

Our office ordered a very large order for lunch today. I understand this can be a very daunting task. And they pushed our time because it was such a large order. However, it was still late, nothing was labeled, and they missed several items for several staff members. We have ordered from several places as a group before this will be our last time at this Panera. The manager did give us several bottled drinks for the tardiness. But the overall experience was tainted because I was one of the many ones left hungry! read more

This location has sucked for years, when are they going to get it together. Don't say my order is ready at 9:09, but I actually didn't get it until 9:20. So, they lied, I went in to pick it up and they said they were still waiting for something. read more

Clean up please. Restock please. I love Panera food but this location needs help. Tables, kitchen floor and counter were dirty. The kitchen floor and bagel slicer were also dirty. Furthermore there were no lids at the beverage station. Not a good look for such an elevated brand. read more

I asked for a chipotle avocado melt with everything on it and got the total opposite. There was only chicken and sauce on it, I'm very disappointed read more

The lady who took my order was friendly and kind. However, as I walked back to the area where orders are picked up, I noticed a sharp change of energy. Customers were standing around looking dejected. They kept calling one guy to tell him they were out of multiple items from his order. I waited for some time and wasn't notified when my order was ready. I finally had to ask, at which point they pointed at a bag with no tag on it. One of the workers in the meal prep line had long curly hair and no hairnet. My sandwich looked like it was thrown together by a hasty teenager. Thankfully, it was tasty after i reassembled it. I'll think twice before going back to this particular Panera. read more

Don't waste your lunch break. 30+ minutes waiting and didn't even start on the order.

Service is lacking. Not a fan of asking for tips. Tables inside and out are dirty. The place just does not seem clean. They should have someone regularly in the dining areas cleaning up. I wish there was a Newk's in the neighborhood! read more

The paper inside my sandwich was a really nice touch. This location is horrible and corporate Panera won't do a thing about it. read more

Panera Bread - Picture of the piece of paper I found in my sandwich. Nice!!! - Sandwiches Near Me - Marietta, Georgia

We placed an order and waited over 40 minutes for our to go order! There were 4 people in the kitchen and it just seemed so disorganizer. Will not be back. read more

Received one star due to this being the lowest I could give. my husband ordered soup, it was cold. I ordered the new Italiano sandwich. had to give it back to be toasted. description stated that it was toasted. when I got it to my seat, the lettuce and the "dressing" that comes on the sandwich. The sandwich was remade, this time the provolone cheese was left off. The lady making the sandwiches stated that I was just being picky. Needles to say, I got a refund and will not return to this location. The manager did not say, I am sorry or anything. The only worker that seemed to care was the one taking the orders. read more

I strongly suggest that Panera find a new manager for this location. This is not the first time I have visited and been told they are "out of bread". And another time, "we've cut off our oven." read more

Panera Bread - Sandwiches Near Me - Marietta, Georgia

Found a bug in my mac and cheese. Tried calling for days but no one answered the phone. I disputed it on my credit card but they refused to refund. I do not recommend eating at this location. read more

Panera Bread - Bug in Panera's mac and cheese - Sandwiches Near Me - Marietta, Georgia

The most unorganized Panera I've ever been to. The staff aren't helpful and have attitudes whenever you ask for any type of assistance. After waiting in line for over 5 minutes the cashier finally decided to tell me their register is closed and to go to the kiosk i guess that would have been helpful maybe the first 3 minutes while standing in line? Also , I saw a roach crawling on the drink station when I told the staff about it she shrugged and said "I'm off the clock" I would avoid this location at all cost. read more

Oh my gosh what an awful customer service experience. We just ordered lunch to dine in and while my husband was waiting to pick up our order, a female employee decided to have a discussion with her co workers about condoms not working and how there is bacteria on the scrotum. .yes, that actually was the conversation he heard as he was standing there. He made a comment about that being an inappropriate conversation to have when people were eating. She ignored him. When he came to the table with our meals I noticed he hadn't grabbed butter so I went up to get some. This same female was on a rant about "I don't give a shot if you don't like what I'm saying, take your ass back and sit down". Yea, we won't be back. Add to this that the bathroom was messy, the tables hadn't been wiped off. You'll probably justify this behavior by stating your short handed. If she's an example of your staff, you guys are better off being short handed. Awful read more

Unorganized! Took forever to get my food. Employees seem very confused. For this price, I'll fix my on sandwich from now on

Not a good experience for us. The place looks worn out. The black duct tape on most of the ripped brown plastic seats looks bad. Tables have a rubbery-film type feel. Clean? No service at all. I had to make 3 trips to carry our food back to the table for my 97 yr old mom... asked for a tray...nope. Extremely confusing menu on the wall and no paper ones either. One cashier/order taker with 10 people in one slow-moving line. At least that gives one plenty of time to try to decipher the confusing wall menu...pick 2? Why? Why not 3?, or just give up and point at a picture...hurry up...there are people waiting. The employees don't know the prices of any of the deserts, and they are not posted anywhere. I guess Panera feels that if you need to know the prices, you can't afford the $3.75 cookie anyway....go ahead. They look good. Order a dozen for the kids. Actually, the sandwich, small cup of broccoli-cheese soup, and half salad were all very good.. But I think $29 (+ tip - for ???) Was a lot for that, even with the free water and napkins. W.B.B. read more

We just visited this location and will the last time... The heavier set gentlemen that was taking your order behind the counter appears to be very poorly trained and it was not friendly and mumbled to the point that couldn't understand him. The food quality here is not as good as is in the other locations. We had to ask 2 times to have the coffee dispensers refilled so we could get our coffee with our breakfast. By the time they replace the coffee we were half finished with our breakfast...it appears the staff here really don't like or care about their jobs. There are plenty of other place in the area for breakfast, would be wise to choose one of them instead. read more

It only 9 am in the morning and this is the second time I've come to this location and they do not have breakfast items. Do not even bother.

Worst. Panera. Ever! Do not patronize this establishment. Orders are always missing items. Management doesn't care. You have to drive back to get a refund on the missing items because, even though you ordered online with a credit card, they are unable to refund you. If I wanted to be inconvenienced to drive all the way back, I'd just pick up the missing sandwich!! I will go elsewhere from now on. read more

Very disappointed that there is nothing on their menu that is gluten free or safe for those with celiac disease.