I order this to go and when I got home and this is what I got....never again!!! The cheese wasn't even melted the onions and tomatoes was bad. read more

Panera Bread - Sandwiches Near Me - Lawrenceville, Georgia

I try to avoid the hassle that comes with the lunch/dinner rushes. If I can afford to, I would def go 30 min-1 hour either before or ahead of these hectic times. The restaurant is more calmer and I don't pluck my eyebrows out at the inconvenience. Come here often because of the location, close to the AMC and Starbucks and many other nifty spots. Service has always been friendly and welcoming, though I have to remind them a couple times for my sides. I always get their 2 for 10$ deal no matter what because that is literally a steal. Looking forward to coming back! read more

We go to mall of ga location at least 3-4 times per week. We live 5 miles from them. Never ever. Had à bad experience. Mostly drive thru because im in wheel chair. Never and delivetu but we will try it. Thanks for the great food and service. Steve Brooks read more

Came here for a bagel and smoothie and cashier was very questionable wasn't listening to the order. Ordered my regular and a green passion for first time. Location was quiet for morning but based on initial service they are lacking read more

Well, I've come here only 3 times last year and twice this week. Each time it has been clean, service has been good and friendly, the warm food warm and the cold drinks cold. So it all has been good without anything that makes it extraordinary, and nothing that would seem it a poor review. I have never been here during morning or evening rush hours, but have been during lunch and, besides the usual increase of peeps here, it didn't create an easy for the business or its staff. read more

Panera Bread - Mediterranean egg white sandwich on ciabatta - Sandwiches Near Me - Lawrenceville, Georgia

This Panera location is always out of their menu items. We have been to this one several times and they are always out of items. Just recently they were out of mac and cheese and BBQ sauce. The time before it was flat bread. Really disappointed in who orders their menu items!! And to top it off the cashier didn't seemed bothered by us leaving. Almost like she expected it or has happened before. Last chance from us! Enjoying our lunch now around the corner at Newks! read more

When I think Panera Bread I think of "Starbucks" + deli and I think that is how a majority of their patrons feel. The sandwiches and pastries are very good. The coffee is good also. The major hangup here is there SLOW Wifi! I ran speed tests on several visits here and the average download speed was 1.1mbps which is about like the 3g speed on a smartphone. (3g not 4g). This does not fly for me. Panera you would have received at least a visit per week from me if you had wifi internet that would at least be 5mbps dl... I mentioned this to a couple of other colleagues who noted the same thing saying they don't meet there because of the wifi... read more

This is one of the worst Panera's I've ever been to. The service is absolutely horrible and the employees are always miserable. They are short with you, give so much attitude, and it's so obvious they don't want to be there. Our order is always wrong - always. I love Panera so we now go to the Panera by the mall instead. It's 10/10 better if you're looking for another option. read more

I've been coming to this Panera 5-7 times per week to study since May. I've had the opportunity to observe the staff and they work their tails off! They are constantly wiping the tables down, ensuring the common areas are sanitized, following up during meals to ensure customer satisfaction and removing plates at the end of meals as if it were a dine in restaurant with servers! I've also observed the uptick in customers during peak hours, lack of dining space due to social distancing, the curbside pickup and the unexpected increase in traffic when local Panera's closed; and the constant was the superior customer service. The staff engage with their customers as humans and not interactions, and the they know the regulars on a first name basis. While other Panera's are implementing electronic devices to place orders due to COVID, this location has successfully managed to balance safety with human interaction. And if they happen to get your order your order wrong or you're dissatisfied with the food, you can trust they'll make it right. Best Panera in town! read more

THEY BROUGHT BACK THE BBQ CHICKEN FLATBREAD!!! This location had several tables that needed to be cleaned, but the cashier is very friendly and had great service. The food was quick and delicious! I always order the "You Pick Two" it's a good deal. I usually get the chicken noodle soup, but I thought I'd try the broccoli and cheese instead. The brocc and cheese wasn't bad. I just liked the chicken noodle soup so much more. But anyway, this is my go-to location for panera bread! YAY! read more

Panera Bread - the You Pick Two: BBQ chicken flatbread, broccoli and cheddar soup, and chips - Sandwiches Near Me - Lawrenceville, Georgia

This place is easily the worst Panera Bread I've ever been to. The kitchen staff have zero work ethic and no idea of customer service. You can expect to hear them complaining about their job from your table. Half of the time they will skimp on or omit ingredients. The other half they will screw up your to-go order (and offer no apology when you point out the missing items). I would cut them some slack if this was during rush hour, but I've had this experience multiple times during slow times of the day. If this place wasn't in a densely packed shopping district, it would close in a heartbeat. Corporate should be embarrassed. read more

Slowest Panera in GA. Manager just standing at his computer ignoring the fact there's 7 people in line with one person on the register...

The food was so fresh and satisfying. I would definitely recommend to family and friends

Lame, lame, lame. The wifi is soooooo slow. They run out of the spinach and artichoke souffle about 70% of the time I ask for it. It is always very crowded and it is hard to find a spot with an outlet. I used to be a big fan of Panera. Lately however, they disappoint me. This is not the only location that consistently runs out of the spinach and artichoke souffle. The one in Snellville does too -ALL the time. I'm not exaggerating -about 70% of the time. "Really?", you say. Would it be safe to assume that there are more meat-eaters in this part of the world than there are vegetarians? So, why are they all ordering the vegetarian souffle rather than the ham or other meat one? Who cares if they are -most importantly, why does the manager of Panera NOT take proper inventory and ORDER MORE if that is the preference? Note to Panera: PLEASE DO NOT REPEATEDLY DENY A PREGNANT LADY HER VEGETARIAN SOUFFLE IN THE MORNING! Next time I'm planning my once-a-week, coffee-house workday, I think I'll go retro and try Dunkin Doughnuts. They have free wi-fi and great breakfast sandwiches. Hmm...I'll keep you posted on my findings as I hunt for the perfect place to work outside the home. read more

Sadly this location is just awful now! There's no hustle from anyone. I'm not even sure if there was someone managing. Everyone took their time. Only one cashier with a line out the door. That one cashier was also making the drinks and preparing bakery orders. The girl working the line was so rude and again.. slow. No one smiles or greets you nicely. This isn't just on this visit.. everyone we try to get food here thinking management has fixed things.. it's just worse. read more

I work at the hospital up the road and had lunch delivered. However, the Apple they sent me was inedible with mold. Would be nice if you double check your fruit especially since I can't leave work to exchange it out. Makes me nervous to see what the rest of my food looks like read more

Panera Bread - Sandwiches Near Me - Lawrenceville, Georgia

Ate there for lunch today with my sister. I ordered a to go bread bowl and soup. The soup wasn't filled anywhere near the middle even. I called and spoke to a manager. He was apologetic and very professional. He asked me if I would be near the area. I told him I would not. He said he can deliver food to me and asked me for my address. Not only did they deliver the bowl and soup but they added a cookie and a bag of chips. It took less than hour to arrive. I am highly satisfied with the managers way of handling the situation and making it up to us. Will definitely be back! read more

This is the nicest location that I have been to. The service is great. Food is fast. Super clean. They also have wifi and a fireplace in the middle of the place. Come here after work and get a bowl of salad. Quick, fast and health. read more

Had a breakfast meeting this morning and I'm so glad we decided to go to this Panera location! The service was outstanding, the place was clean, the food was delicious, atmosphere was wonderful, and the Wi-Fi worked. Kudos to the Management team!! read more

This location is seriously lacking!! The cashier taking my order couldn't answer questions about the menu and looked very impatient. Her communication was off as well. Instead of asking to pick chips or bread, she asked if I cared to add chips or bread. One item actually comes with the meal, so a little confusing. She also got my name wrong, so I waited a while for my food....all along it was in a bag right on front of me, getting cold. Also, the food was not that great. Salad portion was smaller than it should be and thrown together so that wheat berries are on one side, turkey on another, and cheese underneath everything. The winter squash soup was extremely sweet. They ruined the soup! read more

No bread bowl by 730pm no vegie soup either. Utter disappointment, kitchen empty as well.

Nasty Nasty Nasty. Haven't been here in a while. Won't be back. Ice machine is filthy. White milky substance leaking form ice lip. Tray on bottom has dirt build up. Women's restroom hasn't been cleaned in a long time. Sink is grey with filth. Leery of the equipment the food was cooked on. Have no concept of next in line.I guess it's a free for all to be waited on. read more

Bad service employees on phones and listening to music orders half complete. Wouldn't recommend to anyone. Costumer service should be priority. read more

The food here is really enjoyable but the service can be less then spaticular at times. On several occasions the person taking the orders at the register is to busy talking with other workers about just about anything under the sun instead of being concerned about the customer thats been standing waiting to give them their order. Only real problem I have with this place. The food is fresh, soups are delicious and hot and the treats are oh so sweet. I will keep coming for the food but it wouldn't hurt the cashiers to smile a bit when taking orders. read more

My last visit to this Panera Bread location was Saturday, January 5, 2019 and I will not be returning again. For me, this is the worst location in the area and unfortunately, the closest to home. In the future, I plan to drive the extra miles instead of eating at this PB. I have dined here many times in the past and things seem to be getting worse. I suggested that a friend and I eat there recently and I was embarrassed for having made this selection. I ordered a broth bowl and it tasted rancid. I think the kale wasn't fresh or it had been overcooked. I have gotten this menu item at least 6 or 7 times at other locations and it never tasted or looked like this. I was disappointed. I should have known that there was an issue when there was dried broth splattered alongside of the bowl when my food was presented to me. When I saw the bowl, I thought "damn, I forgot that this location sucks". The tables are rarely clean, so you end up wiping them down yourself. We were there for about 45 minutes and no one ever came out to check on the tables for cleaning. One guy did sweep but somehow missed the dried up food that had been laying on the floor next to our table; didn't want to see that. I don't even want to get started on the lady who took our order. She wasn't familiar with the register and several people were helped next to us, while she fumbled through everything. I guess they were short-staffed or something so this employeed stepped up to "help". All this may seem minor to others, but I am through with this location until they clean up their service, food presentation and dining room. I would rate a lot lower, but my friend liked his chicken panini sandwich. What did he know? They had run out of the cheese that they normally put on the sandwich. Maybe he liked the gouda substitution that I suggested. At any rate, I wasn't happy that I chose this location, especially since it was only the second time that my friend has eaten at a PB. Overall, this PB needs to do better. How is corporate not aware? I see that I'm not alone and other customers are complaining as well. read more

We had not been at this location in a long time. Were surprised how filthy it was. The booths are wore out, when I got up the seat slid forward and dirty napkins we're discarded from one end to the other. The credit card scanner didn't work the cashier had to come around and manually input it. I reported everything to the manager. read more

This is my first breakfast sandwich from Panera. I know what you're thinking and no, I don't live under a rock. So, the good news. I enjoyed my coffee. It was standard fare, but the taste was subtle and not bitter. The sandwich, a sausage egg and cheese also was acceptable. Therein lies the problem. There was nothing special about this experience. Now don't get me wrong, I don't need the world's greatest breakfast brought to me by juggling swordsmen, BUT I do expect more for these prices. The sandwich was decent size but for 4.09 I expected more. Plus, the coffee was 2.19. Really? For a basic cup of cofee? When Starbucks looks reasonably priced then you've got a problem. So, my reccomention is to skip breakfast here. Unlesss you have lots of disposable income. In which case I'll meet you here for breakfast. Thanks for treating, oh and can I borrow a few bucks? read more

Good food, that's it. Horrible customer service, cheap with their soup for to-go customers, manager doesn't do anything about complaints or try to improve their service, workers are clueless and this location continues to forget at least one order. Get it together, train your employees better or let them go so you can hire someone who represents Panera better. read more

Where do I start? My friend and I came in the doors and no one was at the front. A girl had to get up from eating to take our order and the guy (maybe in training) was dancing behind her. The store is pretty filthy. When I got my Mac and cheese it was frozen except for the sides of the bowl and the "cook" behind the counter just placed it in the microwave. The floor is gross, the girl taking out the trash wouldn't move when trying to get past her and get a drink. She also put the trash on the floor and trash juice was left behind and not cleaned up. Oh and not to mention we saw a huge Roach on the floor (pic) probably the size of two quarters. Completely disgusting. I don't know what has happened to this Panera, but last year when we came, it was great, clean and the people were fast and friendly! I would not recommend this location to my worst enemy. Sorry, but true. P.S. I have no clue what their score is bc I couldn't locate it (After I ate) Sad Customer.... well, not anymore. read more

While I appreciate expediency they have managed to completely omit the chicken from my Fuji apple chicken salad. If this is a matter of compulsory veganism my apologies but I would suggest changing the name to simply Fuji apple salad if this is the case read more

I like this restaurant chin alot, but what I don't understand is a rude manager. That doesn't know what customer service is. Why confront a customer in front of other people. Because I ask if they could top my soup bowl. That's not to much to ask, but as a customer little things like this matters and speaks volumes. read more

This is my favorate Panera. Everyone is friendly and the food comes out good and quick. Everything I expext from a deli restraunt! Im new to yelp but I come to this location often. The discount program is great I get free stuff all the time! read more

This is a Panera that is run by teenagers who don't care about customer service. Either someone has trained them to treat face to face customers poorly or they have no training. My daughter chose a cookie and the cashier said it's the last one, she sold it to us, we paid, she slowly grabbed a bag reached for the cookie and right in front of all of us a guy comes in front of us and swipes the cookie almost out of the hands of the cashier who was helping us. I immediately said hold on that's the last one my daughter asked for it and we paid for it, they said technically the online order was first so I said well then why did the cashier sell it to us and reach for it, I told them this isn't right I spoke with the manager and urged her to make the right decision we have been Panera rewards members for over 7 years and we will end our membership with this final interaction. I can never go to a Panera again because they now lack the common sense decency to take care of a customer who is in front of them first before a customer online who's 40 miles away and not present. They could easily have chosen to apologize to the online order person and offer that person a freebie but instead the manager chose to go back on what they told my three year old daughter. Panera is trash they don't care about customers it's all about maintaining the online ordering business regardless of how many person to person interactions they trash. The manager boldly stuck to her decision even though I argued my point clearly and felt like I was robbed blind and my daughter is crying thank you Panera now your not just a trash business you also are liars and have no professionalism or courtesy read more

This location has their bagel made much better than the location in Sugarloaf. I usually come in on Tuesday to get the Baker's dozen deal but haven't tried other things. read more

I stopped in for a smoothie right before they closed and they didn't try to rush me out as other restaurants might have. The staff was really helpful and even read the ingredients of the smoothies to me from the container. Patient and helpful! read more

Today my family went here, placed a dine in order, and then searched for a place to sit down and eat. There were no open tables. The best we could find was a small table in the corner. However, it was not actually available, due to Covid. It was the best for the given situation, since it was placed over 6' from the other tables and we had no other option, since by this point our order was being made for dine in. The restaurant was full of patrons studying, but not dining. Anyway, after we were seated, an employee(elderly lady) approached us and started, screaming and yelling at us. It would have been okay if she had offered us a place to sit and eat, since switching to take out was not an option at this point. This lady was very nasty and was off the rail. She finally calmed down after a few minutes after realizing the situation. Offered a free dessert, which we declined. We just wanted to eat our lunch in peace. Her screaming made one of the other patrons leave, so it made for even better social distancing. I suggested to her and would like suggest to this establishment, keep tabs on available seating so people don't find themselves in this situation. If we were aware of being unable to sit down when we placed our dine in order, we would have gone elsewhere and this problem would have been avoided. Yelling and screaming at your customers over a problem you could have avoided is not a way to conduct business. read more

I've been to this Panera a few times and haven't had any major problems. The food has always been tasty and the service pleasant. I've been here for breakfast and have had a fantastic breakfast sandwich. I've also done takeout and they have never forgotten anything. read more

Always a friendly staff when I come in. I usually do a "you pick 2" with half a sandwich & a soup. My favorite is the bistro French onion soup in a sourdough bread bowl! Love their bagels as well! The Asiago is always my favorite and everything is always fresh! read more

I really like Panera's in general. This location has been pretty decent most of the time. I've had a few instance where all the open tables were dirty and not cleaned off, so they were either understaffed or too busy to clean them. The bagel selection is hit or miss if you go later in the day. Sometimes they have my favorites and sometimes they don't. The soup is always hot, and my salads and sandwiches are always fresh and delicious. I go here pretty regularly, but it wasn't until my last visit that the person taking my order introduced the mypanera card to me. I wish I would have known about it awhile ago. read more

Walked in at 4 on a Tuesday. Single cashier at the register who was thoroughly confusing the older couple in front of me with regards to their order. While standing there waiting for upwards of five minutes, I saw a number of other employees standing around (not cleaning or prepping food, just standing) look at the growing line and do nothing. An older white male in a blue dress shirt behind the counter (owner?) also walking around behind the counter avoiding eye contact and silent, did not engage with customers. For the money they charge, and the occasional failure in making a proper sandwich, it's not worth the effort. read more