Strongly dislike this Panera. When ordering for rapid pickup the order is never ready on the shelf as it should be since employees are too lazy to put it there or even greet you when you come in. Terrible customer service and location. read more

I go to this Panera Bread location often to take advantage of the free wireless internet. (Can't every place get free WiFi already? Jeez.) I've tried several things here and I've never been disappointed. If you like the standard Panera food, you'll like it here. The only thing I found strange was that this seems to be a location where the people of Southfield do business. One time I saw this large meeting of about 20 people in the store listening to some guy talk and I swear he was trying to convince them to join his pyramid scheme. Then one other time a woman walked in with a laptop and hooked a fax machine up to it. I'm completely serious! Then I saw a guy on a laptop, talking on the phone through his bluetooth headset and watching a DVD on a portable DVD player. In some ways, it's a great to get out to a coffee shop and read or study. On the other hand, it's not always fun to feel like you're just in another office. read more

AVOID AT ALL COSTS!! If I could give this pampers a negative rating, it would be a -10. The worst experience. I've stopped here for a coffee on the way to work/class before and it's been good, but I believe that's because it's self serve coffee. The biggest task they have is taking my money and giving me a cup. But today, they couldn't even do that. The first girl was nice (you could tell she was new), but incorrectly processed our order, so the manager had to come over and fix it so we could pay. He neither looked at us, smiled, nor spoke. No name was taken for our order, so we waited for our order number to be called. We waited about 15-20 minutes and numerous other people who arrived after us, were called in before us. I finally asked, a bit irritated at this point because this was suppose to be a quick stop to eat, and the staff making the food told me they were waiting on eggs. Except the past 3 orders I saw walk by all had egg sandwiches. So I pressed her further and she looked at the counter and pointed to an order named "S" and said that she called "S" and that was our order. Again, no name was ever asked nor given, and this order had an "S" as a name? The food is in these photos... one was suppose to be on a brioche, the other on a ciabatta. Instead of a brioche we received a hockey puck and instead of a ciabatta we received a croissant. Both were burnt and flat. Oh and our "seasonal fruit cup" was something left over in the fridge for days. Needless to say, we will not be returning. read more

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RUDE TO SAY THE LEAST, an employee told me she wouldn't answer a question because she had punched out. I waited in line 15 minutes while customers just talked while the cashier saw me wait. No one ever took my order after 20 minutes, so I walked out and will never return. read more

Panera is my go-to restaurant for fresh and healthy meals. Whether it's one of their fresh salads, delicious soups (from tomato to broccoli cheddar) or hearty bagels (stop in during the month of October, support breast cancer awareness by purchasing their pink ribbon bagel) Panera truly has it all. My personal favorite is the U Pick Two combo. Pair your favorite half sized salad, soup, or sandwich together. Add one of their huge cookies for just .99! The creamy tomato soup with asiago croutons is to die for. The Greek salad is what dreams of made of and the lemonade is the perfect blend of sweet and sour. Panera now offers a Rewards card, so sign up and earn free smoothies or lattes just for visiting regularly! The staff here is young and very friendly. read more

I like the food at Panera but the manager at the Lathrup Village location is rude, the employee preparing the food had what looked like a wild Afro, with no hairnet. I live nearby, but will never go to that location again. read more

I placed an order through DoorDash for this location and the order was confirmed it was received by Panera.... When the dasher got there Panera said they never received my order. When we tried to call the number to get a hold of someone it would just ring then hang up (after about a dozen rings). Instead of saying they'll rush it, they just kept arguing with the dasher. Forget it, if that's how you handle things, it's not worth even bothering to order from you. read more

I don't like Panera. Too much bread and just not good... This one makes me like them less. The bathrooms were grody, no tp in either stall and urine all over the seat. I know potties are hard to keep up with, but these hadn't been attended to in a while. Yuck read more

Went in this morning to get a dozen bagels for my staff meeting. To my surprise there was no line and I was able to be helped right away! The clerk was super nice and helpful, she offered to cut all my bagels which never happens unless you ask. I wish this location had a drive-thru that would be awesome. My bagels were fresh and of course tasty, I hate that you have to pay $3.00 for cream cheese but you have to have it!! read more

Why is it that orders are NEVER correct - doesn't matter what location if we order something with a modification....Panera NEVER gets it right. Tonight was Lathrup Village, but it happens at ALL locations. I'm soooo over this!!!!! Either it's poor training processes or employees just don't care. read more

I don't know if the employee was drunk, smoking pot or just didn't care, my food was not delivered, the only reason I got one thing was because I asked for it, the cashier had no clue to something that I had ordered around 3 minutes earlier. Your untrained cashier obviously needs more training. Save your money go to another Panera, they closed the one on Greenfield, this one obviously has a braindead manager who never bothered training the employees. read more

We chose curbside pickup but Panera was too busy to come out to the car , so I went inside. The food had a horrible smell to it; the food tasted like it came from the trash. The inside of the restaurant didn't look clean. I should have taken a picture of how the restaurant looked behind the counter. I miss Matt, the old counter manager. The pizza was hard, and wasn't hot. The cinnamon rolls were excellent and they gave us an extra bag of chips, and they were friendly. Mixed on a recommendation or not. Maybe they were having a bad day. read more

Don't offer in shelf and then keep the food down the counter. Takes way to long to order inside. Cashiers are pain stankingly so. Having to chase down an order twice today is ridiculous and aggravating. Get it together. Just want my order where YOU designated read more

This location isn't too bad but it's definitely not the best. My order consisted of their turkey sandwich with swiss cheese and their apple coleslaw and a cup of broccoli cheddar soup with a frozen lemonade and my girlfriend got a bowl of the broccoli cheddar soup. The serve was a bit slow but the food still tasted good overall. The sandwich was good up until the last four bites or more when the sandwich got really soggy and fell apart. The soup also wasn't very hot when we got it and the frozen lemonade did not have a lot of flavor in it either. All in all, not too bad but not that great. read more

Number one the Price is high and the portions are not so good. Number two they make you pick up your food and throw out your plates. Number three the Reimann family got their money to own JAB holdings (Panera Bread's owner) from their Nazi past. Number four this location has bad parking. read more

Let's just say the lunch order for my office was not optimal. First, our ancient delivery driver mixed up our $90 order for another $30 order at another building. After we told him he brought the wrong order, he went back to the other office building where the other people were eating all of our food. So, we called and they said they'd prepare our order again, and were even holding off on other deliveries to make sure we got our order ASAP. 30 minutes later, the order comes, and LITERALLY everything was wrong. The errors included: salads that are supposed to have chicken with no chicken, salad with the wrong dressing, wrong bread and toppings on one sandwich, one sandwich was completely wrong, and my soup was omitted altogether. They couldn't have screwed up this any more if they tried on purpose. How this left the building a second time without it being right blows my mind. Every other Panera that I've ever visited has seemed like a five-star dining experience compared to this location. read more

My debit card information was taken from an online order and used on a mini spending spree in the area until I was alerted by my bank. I will not be spending another dime in this location. Thanks! read more

I will never get food from here again. They are just nasty. There was a big glob of hair in my sandwich, from the looks of it seems they dropped the meat on the floor and put it in my sandwich. This has traumatized me. It was so gross. read more

I had to make an emergency pit stop at this Panera off of Southfield. I had my laptop with me and needed to check out some info. And I especially needed a plug, because it's batter was out of juice. So, first priority was the plug and in most Panera's they are hard to find-you have to do a floor search and check the walls. This Panera was different in that they had a wonderful assortment of seating with plugs available. I ordered an ice tea from Jamez, who was sympathetic to my plug needs and pointed out a good one! I got my tea cup ( I was in too much of a hurry to get the tea) and grabbed the spot. While I was sitting there, a smiling server came by with a free, warm, chocolate chip cookie and a napkin, which was a treat. The place was buzzing and busy and no one broke a sweat! Great service-now if Panera would renovate ( the leather chairs are taking a beating), this place would be a five! read more

Panera Bread.. perfection. :) The environment is so beautiful with the way they set up the restaurant. It is always very clean and kept up to date. It is so much nicer then any fast food place and just a couple bucks more to spend, and It is so worth it. One thing i especially love is how fresh the food always is. The breads, sourdough breadbowls, the fruits, ect. My personal favorite is to get French Onion soup in a sourdough bread bowl with more bread on the side. If you havent already, try dipping the extra bread in your soup- yummy. :) For sides- fresh apples or kettle chips are offered. No calories there, just a great decison. I'm also a very big fan of Jones Soda, so i love that they have a good selection to choose from. Choose Panera Bread over ANY fast food place. read more

This is a lunch stop for us and is one of my wife's fav's. Although a smaller Panera, the service is generally good and food prepared quickly. The bread is very good, as it should be, and their sandwich ingredients are fresh and delicious. Their soups are outstanding and the real reason we keep coming back. Chicken & Wild Rice, Turkey Chili and Tomato all have a homemade feel and hit the spot on a cool fall day. read more

Nicest employees ever. I always get the broccoli soup bread bowl. It's super filling and always tastes good. Lots of sit in area and a good study place! I come here at least once a month. read more

Panera Bread - Best dessert selection! - Sandwiches Near Me - Lathrup Village, Michigan

What I like about Panera is that I can proudly suggest the place over a regular 'fast food' chain! Scenario: "I'm hungry. Let's grab some Burger King on our way out." Me: "Um. You got a extra two dollars to spend? Let's go to Panera instead." My new favorite is the Chunky Tomato soup. It tastes fresh, the broth brings out a wonderful flavor, and I love the fresh baked croutons that come separately wrapped to sprinkle on top. My other fav is the Frontega Chicken, on ciabatta Bread with sliced mozzarella cheese, tomato and some chopped basil. Instead of the chipotle mayo that comes with it I ask for the Balsamic Vinagrette instead. Its fragrant, yet has that herby sweet-and-sour taste I like in my sandwich. For sides, fresh apples or kettle chips are offered. No fries! You're forced to make a calorie saving but tasty decision. You won't regret it. read more

Worst location by a mile. I travel a lot for work and love Panera. Its great to know what your going to get, their always clean, free wifi (when you can connect) etc etc. This location is AWFUL. I've been to it twice now. Never again. Horribly managed. The 2nd time I went in, they were so disorganized, I waited 20 minutes for my order before finally getting mad and just walking out. Hopefully someone else enjoyed the Sierra Turkey! It's so sad to see a store like this. People always ask why better establishments don't set up in certain locations. This is a prime example why. Go to 14 and 75 if you need a Panera fix. I WISH they would put one in Royal Oak. But I know for sure, I'll never go to this one again. read more

Service is a little slow, but they get a ton of carryout orders so that might be deceiving. Food was good though

This is a standard Panera bread. I've only ever had oe problem here and that was with a new employee. They are typically quick. The line is rarely that long. It's not the largest Panera there ever was, but there is certainly enough space for people to linger and do work without feeling like a douche. read more

Good bagels. Good coffee. Free Wi-Fi for Saturday morning meetings. Can't really complain... ...though this location may consider replacing their faux-fancy paper lamp shades. Several looked like they had been chewed on and ripped up by a puppy. read more

The coffee is some of the most underrated coffee i've ever had. They have multiple options and the chocolate chip muffin top is one of their best kept secrets. I always get the bacon turkey bravo along with the broccoli and cheddar soup. This location has apple pay and kiosk for convenience. Its a pretty busy location but with all the options for ordering including the drive through, it tends to be pretty fast. My five is based on comparison with other sandwich shops. read more

Store was really dirty and they didn't have some of the items/condiments available; an (1) employee taking a four person booth and taking on the phone and no other booth was available. This was a one time shot - not coming to this one again. read more

Management is horrible, they make nothing but excuses.... food shows up cold on delivery a half hour late and when I call to discuss with the manager, they hung up on me Spoke with customer service and they refused to have a district manager call me. Never had an issue with any other Panera but these guys never cease to amaze me with their ineptitude and rudeness. read more

For the most part food prep gets the orders correct. Hit or miss. This location is high traffic annnnd sometimes your order may not come up in time for you to enjoy your entire lunch break. My advice would be to order ahead. Side note: I absolutely love the cashier with the raspy voice. She's so cute, goes over the entire meal twice and makes sure that you're offered any and all add-ons. read more

I was willing to forgive the first time... but when it happens again there's a bigger issue. This is my second time ordering delivery from this Panera and the second time they've completely ignored my order and left out items that I PAYED for. I call the restaurant, follow their automated prompts to connect with the manager and the phone rings forever and then goes to dial tone. Is there a manager there? I wouldn't know because they ignore the phone. The first time I called and just went to place another delivery so I could talk to SOMEONE and get my food. It took another 40 minutes to come. This time, the worker connected me to their customer service team and they emailed me a gift card. I appreciate the effort to reconcile but I'm still left without the food I ordered. I wouldn't be so upset but I tipped very generously and just did not receive good service. 0/10 do not recommend their delivery service. read more

I love Panera's food. I have been eating here for years, food and service was always good. Until recently. Lately the Lathrup Village Panera has gone way DOWN HILL. I called to place a rapid pickup order, and the person answered the phone put me on hold and NEVER came back to the phone. Then I went in to place my order and they said they were out of broccoli cheese soup. This is the 2nd time in a row (Lathrup village) ran out of broccoli cheese soup. How? I have never heard of Panera running out of broccoli soup!!! So how does this location run out 2 times in 1 month? So I asked for a manager. The manager said "well, KFC runs out of chicken sometimes"......... I canceled my order and I WILL NEVER BE BACK. read more

It took 2 hours to be delivered and the order was incomplete!! To top it off they were rude when we called to check the status of our order after an hour and half! read more

If I could give it 0 stars I would. This is the worst Panera Bread I've ever been to. I live in the area so I've visited it several times and each time there has been an issue with my order or the customer service has been poor. Today I placed an order on the online app which was supposed to be ready for Curbside pickup at 7 pm. I checked in and sat in my car for 10 mins before coming into the store to request an update on my order. Only after I come in do they tell me that they don't have the bread for my sandwich. It's currently 7:23 and I'm still waiting, inside, for my order. If this was an isolated incident I would have more patience but unfortunately this is just one of many and I will NOT be returning to this location. Issues like this are why I have been driving out of my way to order from other locations. I would not, by any means recommend this location to anyone. I'll go to the McDonald's down the street before I step foot in this place again. read more

Walk in to order bagels and coffee for a client morning mingle. I tell the young lady Shawntel I'd like 3 bagel packs and she gasps and rolls her eyes. I ask her point plank did my order upset you and she says "it's a lot of work packing them up". She the asks what type of bagels would I like and I stated mix them up she says " I had to be more specific". If I had more time this morning I'd walk out that door and never look back. I'm so sorry my order inconvenienced you! #neveragain read more

I have given this panera numerous chances but every time I am more and more unimpressed (my fault for giving chances). Problem 1 is that my online order is never ready by the time I get there and the meal is sloppy. Problem 2 is the staff is so unprofessional and always complaining. Problem 3 is that they are always out of bagels various hours of the day (especially when you need them for staff by the dozen). Panera, you are a BAKERY, get it together. read more

I usually love Panera and have no issues, but today was awful. I ordered a large order online and understand it takes an hour. I was there on time and had to wait even longer and then half of my order was in shambles. I also had very strict dietary restrictions one of my salads and it is so far from accurate that I don't even get to eat after going through this whole process. The staff barely said 2 words to me. When I asked if everything was made correctly he said yeah it was checked twice. Should probably check 3 times...not happy and I'll not be getting to eat lunch. read more

Why is that every time I do a rapid order they never had my food ready? Then on top of that they are unapologetic, rude and serve me a sloppy meal? Two times in a row. Won't be going here anymore. read more

I visited the store about 1:30 pm - apparently the lunch rush was going on. Kind of frustrating. There was no available parking. I had to wait. Cashier was not the friendliest. Sandwich was decent, albeit salty again. I hate the crunchy chips. I don't want an apple and I don't want a piece of bread to go with my sandwich. I just wish they knock off .50 cent and I just get the sandwich. $8 for Turkey Bravo - overpriced. Crowded. No free tables available. This is not a place to visit on your lunch hour unless you work next door. Looks like a comfy place to hang out and enjoy the free wifi. read more