I was in town visiting my parents. I asked my mom where she wanted to go for lunch and, even with the huge variety of unique eateries, she chose Panera. Straight off, I'll tell you that I wasn't on board. My local Paneras is dirty, the orders are always wrong and the food just passable. I avoid it as much as I can. This time though, I was pleasantly surprised. Mom ordered the tuna on focaccia and tomato soup. I was a little grumpy and just ordered a basic half and half - tomato soup and grilled cheese. I ordered, paid, got our drinks and waited for my buzzer to scream. When I went to get our food, I was looking at two large platters where perched were bowls of hot liquid. The manager, Jenny, happened to be standing there and offered a much needed hand. My grilled cheese definitely could have used a little more "grilling" but it was cheesy and melty. My soup was basic tomato and I liked the croutons on top. My Panera adds shaved Parmesan cheese which was unfortunately missing. My mom deconstructed her sandwich (don't ask, I type while rolling my eyes) and pretty much wiped the soup bowl clean with the guts of her baguette. Everything about our visit was good. From the moment we were cheerfully greeted at the counter, everything was what a Panera should be. Thanks for giving me faith in a company I had given up on. read more

Panera Bread - Grilled cheese - Sandwiches Near Me - Lancaster, Pennsylvania

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Ive been to plenty of panera breads before, but this time was an interesting experience. Upon arrival and in the middle of ordering, another customer had ordered a bowl of broccoli cheddar soup. The soup she got in the bowl of soup almost looked as if it was less than a cup of soup. The customer was upset by this. Upon receiving our cups of soup, the bowl definitely did not come close to the cup of soup. I had gotten a bread bowl and chicken noodle soup. The soup was cold and it took a longer time than usual to receive our food. My family was with me and they had got the pick two with half of sandwiches. My wife was trying to get the green goddess sandwich and was told they no longer make this item however they now have a green goddess salad. The sandwiches have gotten smaller over the years, the half almost looks like a quarter now. The location itself was in rough shape, we got there around 6pm. Most tables were not cleaned off and there was noticeable dirt throughout the location on the floor. Eventhough the soup temperature wasn't great, the actual taste of the soups we had received were still pretty good. The bread bowls are always stellar. read more

Panera Bread - Chicken noodle soup in a bread bowl - Sandwiches Near Me - Lancaster, Pennsylvania

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They love to get orders wrong and offer a pity cookie in compensation genuinely not worth it for the price portions are different each time never get a consistent meal only decent thing is there soda machine that the barely regulate read more

Very unorganized and rude. Did an online order for 1215pm pick up and wasn't ready for at least 30 mins after the time. What is the point of ordering ahead? When I inquired about it I was told there are others in front of me. No apologies. Won't be returning to this location. Save yourself some time and eat elsewhere! read more

Tried to order for pickup @ 5:30, so not very late. Out of baguettes. Out of chicken and wild rice soup. Out of potato soup. Out of Tomato soup. Out of grilled cheese sandwiches. We gave up and ordered elsewhere. read more

This is my definite go to the store for the new fresh strawberry basil lemonade they really know how to make it keep it even so that you don't have overpowering flavors of one thing or the other people are always friendly, and your order is always ready on time when you put your order especially online they definitely come. It's right there when you say you don't get it. I think all the times I've been getting all the different items. I've only had to wait one time and that's because they had to cook more of what I wanted. Never a bad experience. read more

If you plan on getting a sandwich there, as far as my feelings, the meat that is included in their sandwiches is not nearly enough to charge for the prices that they are charging read more

The dining area, bathrooms and drink area were filthy. I didn't look like it's been cleaned in a while. The staff was polite and helpful.

Trash. Eggs were ice cold. Like refrigerator cold. I will never understand why places pre cook the eggs and then microwave them. I blame myself though. Typical for Panera. My daughter picked. read more

I have not been overly impressed by this location in the past. The remodel looks nice. I ordered a pb&j and when I I opened the bag it was completely smushed. I have also ordered the grilled cheese which was cold when I picked it up 3mins before the scheduled pickup time. I like the open space for dining in which accommodates large groups. Catering seems to run smooth when we have it delivered to our near by office. I like the new recipe for the yogurt parfait. read more

Panera Bread - Fruit and yogurt parfait - Sandwiches Near Me - Lancaster, Pennsylvania

I haven't been here in ages. Panera has never been a favorite of mine. I've always considered it to be over rated and over priced. I will say the improved "deliver to your table" is a worthwhile upgrade. I never liked having to stand and wait with a sea of other folks around the drink station. It was always so congested. The food for me is...meh. No real complaints, but nothing exceptional either. My daughter loves this place and was her pick for our date night. I left underwhelmed and reminded why I don't eat here. read more

Panera Bread - French Onion Soup in a Bread Bowl - Sandwiches Near Me - Lancaster, Pennsylvania

I loved it shout out to all the workers there was so many people there and yet there still serve food perfectly I hope that they get more time off jeez it was somewhat pricey but reasonable read more

Panera Bread - Greek salad - Sandwiches Near Me - Lancaster, Pennsylvania

I have a relative that needed assistance from the manager himself today. Needed help on a fraudulent charge. And he didn't give any help. He says "call the cops". They don't give a care about scammers entering their business. I can't believe the negligence and incompetence that has come among a once good restaurant. It's a shame. read more

This Panera's recently went through a complete remodel/reorganization and although mistakes still happen often I can only see things improving in the future. For one: this location finally added the discontinued Sierra Turkey to their "secret menu". If you have a discontinued favorite ask! The chipotle mayo that comes with it must be back to it's original recipe as it's not an oily mess like our last visit. The floor plan changed slightly and more self-ordering kiosks were added. No more butt in diners face while waiting in a line that snakes around the dining room. Order online thru their app and they'll deliver to your table. Each table is numbered so they can find you. In fact whether you place your order with someone live, thru their app, or through their kiosk all food is delivered to your table - no more standing awkwardly blocking the way. The new décor is tasteful and more on trend, although less intimate and more exposed than the old set up, but they still have the fireplace! Cons: prices have increased but do sign up for loyalty as I scored $2 off my "you pick two" yesterday and frequently get offers, including freebies. They still make mistakes. A " you pick two" is supposed to come with half a sandwich, mine came with a whole, their mistake my gain :) The employees are so busy delivering to the tables that the trash cans are often overlooked. Piled up dishes are commonplace. I do wish they would clear the tables as well as it's hard to maneuver your trash and pick your silver wear out so it doesn't get discarded. Worth noting: While logging onto their wifi I didn't get the 30 minute limit notice like in the past - perhaps now it's unlimited? read more

Panera Bread - Love their seasonal corn chowder. - Sandwiches Near Me - Lancaster, Pennsylvania

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Food was decent. The downfall with this location is the cleanliness of the dining area. Every time I come by here the floor is dirty. Tables are usually dirty as well. This was the case again at my most recent visit. I don't know if employees just don't have the time to clean or what, but some extra cleaning effort would enhance the dining atmosphere. read more

Verdict: It's a Panera. What can I say? I guess this is a nice one, as far as they go. The cinnamon raisin bagel isn't bad. None of the bagels are, which is saying something for a chain. There's not much to be said about the food because this is a chain, after all. If you've been to one Panera, you've pretty much been to them all where the food is concerned. It's not the healthiest option but I will say that the Frontega Chicken panini is a pretty good sandwich. This particular location has a good amount of parking and seating. It feels comfortable inside and I've had a good experience each time I've visited over the years. If you're so inclined and want a cold desert, there's a good ice cream place just next door. I think there's a liquor store after that so you could make a full night with a single stop. read more

I order delivery from this Panera at least once every two weeks. They are quick with their delivery always. I ordered lunch for a friend and myself and, after checking my order, I realized that the bread bowl I ordered was not in there. It was quite odd as I've ordered from Panera Delivery before and everything has been all good! I called up the store to ask them to waive the bread bowl off of our meal and instead, the manager said that they would cover my meal for that day. It was quite nice of him to do that since it was quite a hefty check for two people. While this was a once in a while occurrence, I find that this Panera Bread is quite reliable for the location. They are almost always able to make our special requests for extra lettuce or cilantro, but when they do not have the ingredients, they offer us a free dessert item or call us in advance to ensure our preferences are met. The delivery drivers are always on time and quite friendly. When I order in, everything is also up to the same standards and employees are friendly. I gave four stars because they are a bit pricier, but that isn't anything this location can do to adjust it. read more

Always love their tuna sandwich and tomato soup. My go to whenever I'm near one. The muffins are good too.

Love Panera-- just not this one. Every time I order a bakery item with my meal off of the kiosk, it never comes to my table. Staff isn't friendly, asking for a bakery item that I ordered on the kiosk seemed like a chore and inconvenience to them. Staff threw my order down at my table and said "Here" and just walked off. I'd say order from the kiosk so you don't have to interact with the miserable staff, but not all your food comes when you order from the kiosk. I also don't think I've ever seen a properly clean table here, or a table without crumbs, mysterious sticky liquids, or napkins and trash. Hands down the WORST Panera I've ever been to. Miserable staff. Not clean at all. I'd recommend having lunch or a quick bite somewhere else. read more

I got the steel cut oatmeal with strawberries, pecans and brown sugar. What I got looked like it was frozen for about 10 years, dried out in the Sahara desert, threw a spoonful of brown sugar on, threw on like 4 slices of strawberries, and put 3 pecans on it. I am very dissatisfied in my meal. It was so dry that I needed to add milk to it. The original oatmeal itself was also warm, not hot, warm. Overall, my experience was not enjoyable and I will not buy this item again. The pictures are what they have on their website and the other one is what I received. read more

Panera Bread - Steel cut oatmeal with brown sugar topping, strawberries, and 3 pecans. - Sandwiches Near Me - Lancaster, Pennsylvania

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They shouldn't put the calories next to food choices, I like to eat food without gilt. Their summer salads are the best and the free dessert when your birthday rolls around. A bit on the pricey side. You are out of place without a lap top. read more

Two stars because delivery was good and the vegetable soup was tasty. However you may want to consider not ordering extra chicken on a salad. They dumped what looked like weird lunch meat on top of the salad. Strawberry poppyseed salad had one strawberry (tasted ok). read more

Panera Bread - Sandwiches Near Me - Lancaster, Pennsylvania

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I'm a long time Panera fan but today might have ruined it for me. I was eating my baguette and bit into something hard and not chewable. Spit it out and there was a rock in the bread....I have no clue how that happens but it was very painful and I'm just grateful I didn't break a tooth read more

I recently had a flatbread pizza and I don't think I'd buy another fine. Especially with HotZ Pizza just across the parking lot. HotZ has the best pizza around read more

I have been to Panera many times in many locations. Upon receiving my meal, I was about to use my knife and realized it was filthy. Dirty caked on food on both sides of the blade. I decided no big deal and I walked up to get another knife. Upon telling the gentleman who served my food and the woman behind the counter making and plating food that my knife was not clean, he apologized , and she told me firmly it was because their water was hard? She took the knife and polished it up with her apron and I really think she was going to give it back to me. She instead handed another knife to the male server who looked at it himself and said the second knife was dirty as well. She then proceeded to hand him the box of knives and told him " here. You have 3 knives to choose from". I walked away at that point. Worst customer service. All she needed to do was apologize for placing a filthy knife on my plate she arranged and find me a nice clean knife. read more

food at Fruitville pike site was good but the place was filthy. tables not cleaned off, floors were filthy and could tell they hadn't been vacuumed in a while. bathroom was dirty, counters by beverage area were filthy, the dish and trash return was disgusting. Dirty dishes and bowls were piled high by at least 12 inches and trash was overflowing. The place looked like there was no manager on duty and if there was he/she didn't know his job. we were there around 4:00 PM on Saturday, May 13, 2023. read more

Panera just looks like a basic restaurant when you walk by but when you go inside this place is very clean, the only thing i would change is how there is only one bathroom. it's okay because this place is dope. read more

Pretty basic panera. We came in on a Friday morning and our food was about a 10 minute wait. The food was delicious, as always. Pretty big space, lots of different seating to choose from. Outdoor seating as well. read more

Love Panera. Ok I love a few things at Panera, haven't actually had everything. For my taste I actually like their coffee better than Starbucks. Breakfast soufflé are my favorite. Flaky crust with eggs cheese and bacon. Yum! The spinach artichoke is also very good. Lunch's, I usually go with a pick two. When autumn squash soup is on get it. Probably the best around I have found. read more

I've been going to this place for 7 years every Friday, and not one day made me disappointed. It is a clean restaurant, it's Healthy, and the food tastes amazing. That's all you have to know about this awesome place read more

Let me preface this by saying I love the Panera brand and this restaurant on Fruitville Pike is lovely, spacious and contemporary. I arrived at 4:30 PM on a Friday and the restaurant was virtually empty. I ordered a grilled cheese with a frozen lemonade. It took quite awhile to be delivered to my table and I was on a work schedule. When my sandwich arrived it was without my drink. I had to ask for my drink. The on-site manager seemed somewhat put-out. My sandwich was absolutely the WORST grilled cheese I have ever had. It was not hot and the crust was barely toasted. I didn't have time to send it back. Prior to leaving I heard the manager apologizing to other customers for the lateness of their orders. This, while the restaurant was full of young chatting employees. Two things: It seems as though this Panera's needs better management training and better employee training. In the meantime I recommend the new Panera' on Rohrerstown Road in Lancaster. read more

I had an attitude walking into Panera as they have ALL gone down hill but my friends picked it and I was a good sport. Keeping it simple this time I opted for the pick two... black bean soup and salad. TWO of us had to heat up our soup!! What is the point of re-heating a restaurant soup yourself in their little microwave? I could do this with Campbell's! Plus, I put it in their stupid little microwave too long and my soup exploded a bit. It was scalding! I wanted to complain but I just let it cool and ate what was left in my bowl. I warned my friend to put her chicken noodle soup in for less time. I don't get why this place is so crowded for lunch other than it is quick and a tad better than McDonalds. Hmmm maybe that's it. read more

I can not wear a mask. A nice young man took my order. I was getting my money out to pay and a giant mask hole pushwd her way into the transaction and said that I had to have a mask to pay. The regulation clearly say if you can't wear one you do not have to. They would not sell me 3 items 3 mins before they close for the evening. That is discrimination against me not being able to wear a mask, extremely poor business practice and ridiculously stupid beyond belief. I will NEVER go to Panera Bread on Fruitville Pike again. I hope they close due to having ZERO customer service. read more

Got a gift card from the fam and was mothafuckin excited for some soup and bread, ordered some soup, got that shit, ate it, and it wasnt no creamy tomato soup, i was like wtf, false advertising. Ordered a steak & white chedder, and that shit tasted bad. Step your game up Panera. -Eugene Panov read more

I've been here a couple of times before this and it's always a wonderful experience when I come here. I had lunch here with my sister on our break and we had a wonderful time. The line went by quickly and the food was up just as quick. I got the whole Mac and cheese with bread and my sister got the same thing but the half and she also got soup and everything was fantastic! The best Mac and cheese I've eaten and you get what you pay for, it's very filling. The only complaint I have is the bread was a little hard, but still good! My sister said her meal was amazing as well. The workers are also very friendly and helpful. I went to empty my tray and an older gentleman said he'd get it for me. They know how to treat their customers and I was very pleased with my visit. read more

Panera Bread - Mac and Cheese - Sandwiches Near Me - Lancaster, Pennsylvania

Convenient ordering, good food, and great service whenever I eat here! The place is always clean, and I love the selection of sweetened and unsweetened iced teas. read more

I love Panera- always good food, good prices, nice staff. My go to place. Food could be fresher as I know some of it is defrosted and cooked instead of From scratch but the prices are also lower for this reason than many other places read more

I have never been disappointed at this location. To go orders are always ready and waiting, sandwiches and salads are made with the appropriate amount of ingredients (It's not one of the chains where the picture looks completely different from what you get). Friendly staff. Best location in Lancaster/lititz area. read more

Dear bread enthusiasts, doughologists and panficienados, Boycott this place. Once again Panera left me with a sourdough taste in my mouth. All that you had to do was make change in a reasonable amount of time and I would have gotten my breakfast sammiches. But no, it took you 30 minutes to make change for two people, not 30 people, not 20 people, not ten people freakin two! That is 30 minutes of my life I'm not getting back. You know what I could have done in thirty minutes? I could have polished my bicycle horn collection, I could have made a nice drawing, I could have hiked a small hill and I could have driven off into the sunset in search of another breakfastery establishment that has competent employees. I don't even like Panera's bread. I don't know who Panera is but his or her shtuff is pretty subpar. Almost worse than their damn change counting. You know, that thing everyone had to master in the second grade. Needless to say, I'm pretty displeased. Warmly, Greg Dingo read more

Panera is fine and I've never had an issue. But price-wise, there are many places around Lancaster to go for just as good if not better and cheaper. And that don't involve having to navigate Fruitville Pike. read more