Food was fresh and delicious! Also very fast service in the Drive Thru. Love the you pick two I thought salad was going to be small but to my surprise is a regular side read more

Panera Bread - Half toasted Caprese Focaccia Half Caesar Salad with chicken Chips - Sandwiches Near Me - Lancaster, Pennsylvania

Out of hot Italian sandwiches. Out of Chicken with rice...Out of napkins. 37 minutes to get order. Bus pan area overflowing with dishes. A b l t was very good. read more

Panera Bread - Confirm napkin they don't have any - Sandwiches Near Me - Lancaster, Pennsylvania

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Ordered an oatmeal bagel at the self kiosk. When it came it looked like a pancake. It didm't have a bagel hole. I asked for another bagel and received it, untoasted. I also think the cream cheese pack has gotten smaller. So, bagel and cream cheese and a coffee, for over $7.00 Really has gotten expensive. The only great thing is the clean emvironment. Also the workers are great; smart amd well trained. It is the disappointing food quality. I think it is a corporate problem that is reflected in similar complaints. I prefer the Coffee Company or Centerville Bagel. read more

not so much a store rating, however their Salad Stuffer was dreadful. Very dry, maybe a cup of lettuce salad in a dry roll. needed my wife's soup to moisten things up. Way overpriced. 75 cents of lettuce with a few chicken pieces and a dry roll. No thanks. read more

Stopped by this location for a quick bite before heading to Sights and Sounds Theater. I really like the layout and the decor of the location. It is bright and cheerful. There is also a big tv screen that lists the names of the customers and the status of their orders. There is a nice ding every time an order is ready. No one needs to shout out loud for any customer's attention to pick up the order. Food was as always very yummy. Staff members were very friendly. Definitely one of the better locations I have visited. read more

The employee Trenton was extremely nice and very kind when helping me with my order. He even helped my mom who can have a little bit of an attitude with no issues at all and the most patience. read more

Getting ready to go to a concert at American Music Theater and we tried 3 restaurants which told us there was an hour wait ( one of them had a slew of empty tables!) so, we came to Panera. The counter person, Jacob was friendly and helpful and when I changed my mind they said it was no problem and just fixed the order. I ordered a half of the new toasted garden caprese which had two pieces of mozzarella, lettuce, tomato, basil and a balsamic drizzle delish but could have used more filling. The creamy tomato soup was terrific, as usual. DH had the ciabatta cheese steak. He really liked it. I love the orange ginger and mint hot tea. Great choice and the pastries were half price if you ordered a meal and a beverage so of course, we had to! The orange scone was terrific but could have used some clotted cream, or butter. The bear claw was great. The place looks nice but I was really impressed with Jacob. Very friendly, very helpful and full of smiles! Good employees keep people coming back. Way to go, Jacob!! read more

Worst Panera ever. Sandwich barely has filling. Husbands soup was cold. When brought to employees attention he was told to microwave in it himself. Pathetic. Go elsewhere. Anywhere else! read more

Over priced, underwhelming food. Employees more concerned with drive through orders then customers in store. Ordered both a bowl of soup and a cup of soup. Appeared only difference was the size of the bowl not amount of soup in each. was tempted to take to counter and have soup measured. Sandwich seemed to have no more then a tablespoon of chicken salad per half. I've ordered Panera more often the dine in. Usually the orders are missing something. No Panera is just missing everything read more

See I love the FOOD but the staff, such as the managers, were not considerate of the people around them. They used profanity and I also heard jokes about political drama. Some of the staff were kind and respectful. But some others just stood there, while the others had to do the rest. The place is pretty clean and is well taken care of. But I would like to see more respect and self-awareness in the managers and also the employees. I would visit again with an open Mind but expect a little bit more effort in the team. read more

Ordered bagels in the evening for pick up the next morning at Panera Rockvale on rt 30. Arrived at drive thru to pick up at planned time and was told they didnt have my order. Krista said catering orders came in the night before so my order wasnt filled. The worse part is no one even had the courtesy to call and tell us. Waited until we arrived at drive up for pick up to tell us. Poor management and customer service. Dont take online orders if you have no intention of filling them. At least keep customer informed. read more

I love me some Panera bread, even though most locations get my order wrong. This one does it less than the others and honors the Sierra turkey from the secret menu. However it does get crowded and has a strange dining layout hence the 4 star review. This review is short and sweet because there's nothing I can say that hasn't been said of Panera's. They're more expensive than other sandwhich places but deliver a fresh and tasty product. I like the loyality perks and the you pick twos. The seasonal offerings are also worth checking out. The negatives are they rarely ever get your order right. Sometimes the sauces are inconsistant in flavor. Because I always order off the secret menu the self ordering system they push you to use doesn't work for me. Regardless Panera's will always be one of my favorite go-tos for a quick bite. read more

Panera Bread - Sandwiches Near Me - Lancaster, Pennsylvania

The service was very speedy and good! The lovely lady & I started off by getting our drinks. We got the charged strawberry mint lemonade & Green tea. It Definitely quenched our thirst. We had to get soup... so we ended up getting the broccoli cheddar & chicken tikka masala soup! My snack loves the broccoli cheddar soup. It might give her ptsd because she spilled it on herself once but she still loves it lol. I got the Spicy take chicken sandwich... I'm a big chicken sandwich guy & this sandwich never disappoints very tasty. My lover got the Turkey basil tomato bravo! She said it was "smacking" whatever that means lmao. read more

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They get 2 stars because we came when they first opened at 7:00 am so the place was at least clean. The rest of the experience was abysmal. OK, so three of us for breakfast on a Sunday morning. We stopped in and placed our orders. One of us ordered oatmeal and OJ, one a breakfast sandwich, pastry and coffee, and one a cup of fruit with OJ and coffee. First, no creamer for the coffee and no raw sugar. OK, so they weren't stocked upon first opening. Strike one. Strike two - the breakfast sandwich and the oatmeal arrived, but no fruit. After about 10 minutes, my cousin went and asked where his fruit was. He was told they were out of two of the fruits used in the fruit cup. OK, so either make the cup without those fruits, offer something else or give a refund. Cousin sits down. The two of us who got our food finish our breakfasts - still no fruit cup. My other cousin goes up and asks what is going on. She gets mumbles and excuses. She asks for the manager since it has been 30 minutes and still no fruit cup. Yes, 30 minutes. For fruit. A few minutes goes by and someone comes to the table to explain again that it would just be a few minutes since they were now going to cut the fruit they had. We asked if the person was the manager and she said no. We asked again for the manager who finally found his way through the empty dining room to us. We expressed our irritation and one of the staff finally brings the darn fruit cup. That is strike three. Bottom line - the management at this place has horrible skills at both managing a restaurant and in customer service. A refund should have been offered at the very least or a free pastry, gift card, something!! And if you can't schedule enough staff to fully prepare to stock and open the restaurant, get out of the restaurant business. We will definitely NOT be back and we strongly recommend you find another place to eat as well. read more

Great service! Food was great as always, as well as ambiance. Love that the the new drive thru location in Rockvale Outlets has outdoor seatings. Kirsten is to be commended. She was the only person manning the registers on a busy Labor Day weekend, and she is grace under pressure. I remember her from the prior location (before they opened the driv thru Panera) and she is always helpful, pleasant, courteous; definitely a top notch employee! As someone who has worked in the service industry in the past, I know how difficult the job is. read more

This place is a joke. Tons of employees working there, but yet you still stand in line for like 20 minutes waiting to order pay. Then when you insert your credit card, it asks how much of a tip I'd like to leave! For what? I'm ordering at a counter and picking up at another counter. And it gets worse from here. Theres like 10 people gathering around the "pick up" counter waiting for their food. After 15 minutes and seeing people that ordered after me get there food and leave or sit down, I go up and ask the guy if my order is coming out. After a few confused minutes, he comes back and says it will be right out. A few minutes later (total 30 mins) they call my name, I grab the bag and leave. Big mistake not checking the order. I don't know if they were pissed that I inquired about the order or what, but it was all jacked up. I ordered the full steak and cheddar sandwich, got a really gross looking and soggy tuna salad sandwich. I didn't even try it. It went right in the trash. My daughter received only the Caesar salad part of her pick 2 lunch. The soup was completely missing. My wife's half chicken Caesar salad was missing the chicken. So out the three items, none of them were right and a lot of stuff was missing. I am not driving 15 minutes back to this store and waiting god knows how long for them to try to get it right. I called the store and there is no answer. So then I tried to email the corporate to see if it's anything they can do. I'd like to be compensated for the entire order which was close to $40, and they managed to screw up the entire thing. And on top of it, people were coming in for their rapid pick up, and there is nothing on the shelves. I wonder who got most of my meal that I paid for? read more

We can't blame the staff here for the mediocore, overpriced food. That's the fault of the corporation. And the few staff members I interacted with seemed both pleasant and efficient. I won't even fault them for forgetting my side of baugette, as they were busy and, frankly, my waistline doesn't need it anyway. But someone, somewhere in that store, is not doing their job in an adequate manner. I've eaten in more Paneras than I like to admit, and most are large, welcoming, and have plenty of staff clearing and wiping tables. Again, not the fault of the staff, but this Panera was small and cramped, with no seating for parties larger than four. A quick glance around showed many dirty tables (we wiped ours before sitting down), dirty floors, and various bits of trash and debris scattered in a variety of locations. The ladies room was filthy, including unmentionable smears on the toilet. I can only assume the staff have their own restroom, since no one appeared to have noticed the state of the one available to customers. read more

Very disappointed with my food and service. I waited at least 15 minutes for two salads and a sandwich. Once I received my food, I realized it was made wrong. I brought it to the attention of an employee with black hair and a nose ring, but she brushed me off and seemed very annoyed with me. I will not be returning. read more

Just had a most disagreeable time/rapid order at this Panera Bread. Placed my order on my ipad, which I had done the day before without incident. My order wasn't in the rapid order pickup bin, so I went to the regular pickup counter. I was told they didn't have those orders there and I had to stand in line and ask. So I did that, as it was busy I waited about 20 mins to get to the front of the line, and they said they didn't have my order. That was it. No, we are sorry but we can take your order now if you want. No, sorry it didn't go through, let's make this right for you. They turned the other way and basically said can I help who is next. They were rude. Since I didn't bring my ipad with me, I had to go back to my bed and breakfast (no breakfast because of Covid, but a lovely Inn and worth staying at if you are looking for a place to stay) the Silverstone Inn. Looked on my ipad and there was my order. So, I went back to the Panera Bread to show them the order. I waited in line. They saw me standing in line but said nothing. After about a ten min wait I got to the front of the line and they said, oh, you order just came through a second ago. You can wait over there and we will get it to you. I then see multiple people go back up and say, you forgot to give me my pastry... I waited another 15 mins and they finally give me a bag with my order and sort of sarcastically say "sorry for your wait". When I got back to my bed and breakfast, I found my breakfast sandwich was put in a paper wrapper, not a box and pieces of the sandwich were disassembled in the bag (not a huge problem as it was easy to put back together but they could have shown more care when packing the bag). I would have given one star, but the food is good. However the service today was sloppy, slow and rude. read more

My experience went like this..order at the counter (like fast food joints) out comes the bill asking do you want to leave a tip. Uhh, for what? No I didnt want to since I feel like self service i do not tip. You pick up your own food order, you bus your own table, you have no say on how they make my food at least at Subway if the food preparer adds extra to your order, you feel like giving them a tip of appreciation, thanks for those extras!. And by the way, the restaurant needed cleaning, tables, seats, floor all dirty (bathroom too). As for the food you know it's a chain so you pretty much know what to expect. Average. Ordered half sandwich and salad. Turkey, bacon & avocado easy right? My bread was a little stale, my bacon iced cold, and 1 chunk of avocado. Meh, not great. The greek salad, is it really a greek salad without any feta sprinkles? It could've been so much better if you pay more attention to the details. read more

Panera Bread - No feta on my greek salad - Sandwiches Near Me - Lancaster, Pennsylvania

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I love Panera's food; that is a given, but the customer service is awesome at the Covered Bridge location. Kristen and Bonnie were wonderful! They were both so friendly and knowledgeable :) I don't know the names of the people preparing the food, but they were incredibly efficient as well. They were super busy at the times I stopped by the restaurant, yet my food was ready with little wait time!!! read more

If you're familiar with Panera's menu, you'll have a typical experience here. That's the benefit of chains - more predictability - and while this location is adequate, it's nothing to write home about. Just a standard Panera. Lunch hours during the week can get pretty busy, and it's worse in the summer months, when outlet tourists are creeping around route 30 looking for something to eat. That makes tables hard to come by. Outdoor seating is available when the weather is nice, but beware the noise level is pretty high because of the proximity to the highway. The staff is friendly and does its best to keep the line moving at a good pace, but don't expect miracles. This is just a standard Panera, after all. read more

Panera Bread - Pick 2 special - Chicken Cob and avocado salad with broccoli cheddar soup. - Sandwiches Near Me - Lancaster, Pennsylvania

Panera is great. The food is clean and tastes amazing. Stopped in to pick up a salad and sandwich for dinner. We were given buzzers to pick up our food. I suppose they get super busy during peak. One thing I didn't like was when I paid I was given the option to "tip" on my credit card. Well in case you pay cash don't worry there is also a tip jar. I'm not really sure why a tip is expected since there is no waitress service and I pick up my own food from the counter.. Plenty of indoor seating. I didn't see outside seating. Plenty of outside parking in this small strip mall. Anyway.... everything came out perfectly. Will I be back? Yes. read more

Yikes! 9:30am and we are the only customers. There are dirty trays piled up and dishes overflowing in bins. Most tables are dirty. No oatmeal available. The sprouted grain flat bagel that was suppose to come with the egg white avacado spinach sandwich was unavailable. read more

Panera Bread - Receipt - Sandwiches Near Me - Lancaster, Pennsylvania

Panera has gone such down hill, from the price up charge to the portions they give you. its absolutely ridiculous everyone i go to... not too mention it takes 10 years to get your food even when there's no one in the store. it's unfortunate because the Mac n cheese is bomb tho. i understand all prices went up but none like these. Today was my family's first and last time ordering from there. $100 for 4 of us. we could've went to a fancy restaurant. read more

The first time I had been here....I thought that was nice restaurant and big but inside just let me down little bit . Service was good. Foods was ok . You can order to go or eat here . They don't have alcohol ...just water , and some fruit juices and teas . ...kinda poor . Menu don't have much to choose .... Parking near restaurant , have tables outside . read more

Panera Bread - Sandwiches Near Me - Lancaster, Pennsylvania

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My first time trying this location and I'll never go back! I placed an order online and I was sitting outside 30 minutes PAST my pick up time. I worked at Panera it doesn't take much to scoop some soup, and grill a sandwich! At that note I ordered a grilled cheese and it wasn't even grilled!! I got bread with cheese. This place is a joke!! read more

Panera Bread - Sandwiches Near Me - Lancaster, Pennsylvania

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First I will address Danielle K's bitching about folk complaining. It's remark about the poor reviews is " Don't believe them" Don't believe their experience because you says so ? How rude can one elite snob be. Now on to me. My roast beef sandwich had virtually no meat. It was a take out order so I can't comment on anything else. It was way more bread than anything else. A hunk of bread that someone accidentally contaminated with some dead animal. What's happening is..Instead of Panera pricing themselves out of the market they are cutting back on ingredients. Their labor costs have made this necessary. I managed restaurants at Hilton for 17 years. I know exactly what I'm talking about here. Maybe Danny and the juniors does not. A bad experience should be called what it is by folk having that experience. Folk say labor costs do not contribute to inflation. That's a bunch of Malarkey too. If one does not voice their opinion on poor outcome how can Panera make corrections? read more

Good ate their twice in 2 days. Typical Panera Bread fan. Other Panera Bread have quick computer to order ahead. This is one of the few that doesn't have one. What's the tip for? This is one of two Panera Breads out of 50 plus that I've been to that wants a tip. They don't bring food to you like some Panera Breads do. read more

Very disorganized. Waiting here for more than half an hour for the order with half a dozen other customers. The tables were not even filled up - so definitely not because it was a busy time or something. read more

The food is pretty good here, only thing is when they get busy they forget to tend to tables cleanliness. Besides that my favorite is the soups and sandwiches ! read more

Panera Bread - Passion Papaya Green Tea and waiting for our food to be ready. - Sandwiches Near Me - Lancaster, Pennsylvania

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This one is Clean, fast service and above the average of Panera on food freshness and quality. Changed tuna salad - still excellent. Best tomato soup. Best Mac & cheese read more

The place is fine but the food is not. Their portions are pathetic. If I'm paying 11 dollars for soup and salad I want decent portions. Also the salad wasn't good. read more

Stopped by this location while in town visiting some friends. The bakery display was kind of empty, even though it was only around 6PM. The lady taking our orders rushed us through the process. Kinda made us feel like we were bothering them by being there. Food was done quickly, and tasted good, so that's a bonus. But the place kinda felt more like a fast food experience than the usual Cafe feeling you get at other Panera locations. read more

Love Panera Bread. Have gone to many and was happy with my experience each time until today. The cashier was unfriendly at best. They were out of decaf and med roast and this girl couldn't care less. I had to ask the manager for something other than my finger to stir our coffee. We each ordered a bagel, with one being toasted. After about10 minutes I went to see about our order. It hadn't even been processed. I sensed it was punishment for complaining. The untoasted bagel, the blueberry one was so tough it was almost uneatable. When we were just about done the manager came and dropped a couple of free coffee certificates. There is a Dunkin about a mile up the road. Done with this place. read more

Food was fairly busting, but there was a nasty brown haired employee who used the potty and didn't wash her hands. She then went to the kitchen to MAKE FOOD!!! read more

I've been going to panera for the last decade and comparatively, this location is not great. Sandwich ingredients were sparse and thrown on the bread. Baja Mac and cheese had one chunk of avocado and a couple tomatoes with minimal salsa. Coffee and bakery items were good for the most part. Ordered a brownie once which was totally dried out and had to be thrown out. Go to the location at Fruitville pike for better quality. This location is a rip off. read more

Pretty typical Panera Bread. Variety of coffee beverages, frozen drinks, smoothies, lemonades and iced tea. For food they have sandwiches, soups, salads and pasta. They also serve breakfast till 10:30. They establishment is very clean and the staff is friendly. Reasonably priced and the location is convenient. read more

The milk was bad and they didn't change it and they didn't belive me even tho I work with that milk so I know when a milk is bad.

Are you serious panera?!? I was just prompted to leave a tip as I was checking out. I just paid $35 for a lunch for 3 people which I bring to my table and clear when I'm done and you want me to tip? No thank you. With prices you charge I'm assuming you can afford to pay your employees enough. I'll think twice before coming back here if you keep this up. read more