We have been coming to Panera for years now, since 2009 at least. This is the closet location to us, so easy and convenient . Anthony the manager is beyond amazing and always treats the customers well. Tried the new Carnitas Elote bowl today. Good portion size for the price for sure. Kinda felt weird not having tortillas on the side, but I chose the baguette. You can also choose an apple or chips, Tony suggested the baguette, which went well. Look forward to trying the other bowls. I usually get a sandwich and I have pretty much tried them all. My favorite bowl so far after all these years, was the teriyaki chicken bowl. When it was on the menu, I must have had is 25 times, soooooo good. Please bring it back :-) read more

Panera Bread - Top view Carnitas Elote Bowl - Sandwiches Near Me - La Quinta, California

Second time in a row, I have come here and order at the kiosk and then when I go to get my drink, they will not acknowledge me. And then they act like I'm a burden standing there, staring at them when all I want is my drink cup. It smart people here. It's 115° outside. I shouldn't have to be punished for ordering is the kiosk by holding my drink hostage Enjoy your well earned one star review read more

Panera Bread - Whoever is working... - Sandwiches Near Me - La Quinta, California

add A heartfelt thank you to Ulberdo from Panera Bread for their generosity and community support! Their donation helped make our Love Akhigbe Kids Club youth event even more special for the children we serve. It is wonderful to partner with a business that truly cares about giving back and investing in local youth. Your kindness helped create smiles, memorable experiences, and a successful event for our young participants. We are grateful for your support and look forward to future opportunities to work together. Thank you, Panera Bread, for making a difference in our community! #LoveAkhigbeKidsClub #CommunityPartners #ThankYouPaneraBread #YouthPrograms #GivingBack #CoachellaValley read more

Panera Bread - https://loveakhigbekidsclub.org Cake Pop Class - Sandwiches Near Me - La Quinta, California

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Worse experience ever! An example of why people don't go to a brick and mortar store anymore! The store layout is such that they don't want you interacting with their associates. Order on line and pick up, order from kiosk, pick up area. We ordered with the associate, not kiosk, asked for to go, got our order wrong and when I asked, they only cared where I was standing (apparently not behind the cashier who wasn't at the register. Needless to say, I'll vote with my dollars and shop elsewhere! Adding insult to injury, the food quality is not what it used to be and smaller portions. Beware! read more

I normally don't review chain locations, such as Panera bread, but I had to considering the service I received here was top-notch. Even though my friends and I came in 15 minutes prior to closing, we were greeted with a warm smile, and the cashier and management were super attentive and helpful. In usual Panera style the food was fresh but what stood out to me was the excellent service. read more

Ordered a bakers dozen toasted & sliced bagels through the app on line and picked up through the drive thru. I thought this would be quick & convenient but instead my bagels were not ready at the time promised & were thrown in a paper bag all 12 & my cream cheese thrown in a separate bag with another hot bagel & that bag was thrown in on top of the other. Sloppy presentation, not sure why it wasn't put in a box as usual. Bagels didn't taste as fresh as they usually do, was a bit disappointing. read more

Another Panera location today, this time in La Quinta. I really like Panera, some healthier options and a nice place to relax or work. Was working in the area, took advantage of my Sip Club membership to get a nice cold drink. I highly recommend you joining the Sip Club, well worth the money to get unlimited drinks every two hours everyday. I travel a lot, so it is excellent for me. This location is right off highway 111, large parking lot, patio seating as well as a large amount of indoor seating. This locations looks new, inside is a new concept from almost any other Panera I have been to. The decor is similar, but this locations looks new is a wide open space, nothing breaking it up, which I like how open and airy it is. Very clean inside and lots of employees ready to help with your order. You can use the app, which I always do and recommend or you can order at the counter or on the kiosks inside. They also have a drive thru at this location. Many options for you. Enjoy! read more

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Amazing lunch and service! I stopped in today for lunch after moving to La Quinta recently-- I hadn't been to a Panera in years. Was I wrong! I had their cream of chicken and wild rice soup-- it was a 10. I had a half sandwich of turkey and cheddar on sour dough and it was delicious!! I was warmly greeted by Manager Tony who advised me on the menu and was so customer focused and friendly. Between Tony's professional demeanor and the awesome food-- this place deserves a 10 Star rating if it were possible. I found a go to place this winter for soup and incredible Chili( Tony offered me a sample of the Chili-- without me asking-- that's called customer service! Just a fantastic experience and will be back multiple times a week. Thank you to Tony--And your team-- particularly ROSA who was warm and welcoming!! read more

Panera Bread - Sandwiches Near Me - La Quinta, California

We had half a toasted Italian sandwich, green Goddess salad and a full Fochi Apple salad. Delivered . They were all very good and well packaged read more

We didn't get the chips with our order. The side of balsamic I ordered wasn't there. The chicken salad on the sandwich was off the bread on the side and some of the greens were bad and had to be thrown away. I called 5 times btw 7pm and 8:45pm to speak with a mgr and each time the line rang and then hung up. We paid $39 to have sandwiches delivered and this lack of service was not worth it! read more

Panera Bread - The greens on the sandwich that were creepy and needed to be thrown out. - Sandwiches Near Me - La Quinta, California

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Drive thru service was horrible I had got my bag of food but they forgot my drink so I had to wait I was trying to get a hold of someone by the window drive thru but nothing until some other person gave me the drink read more

Great Customer Service. Their latte's are better than most places around :) . Food is yummy too.

I ordered my food to go, and they didn't give it to go and I nicely asked for it to be bagged and then they left my food sitting there for a good 15 mins and ignored us and the kitchen was laughing at talking the whole time and the cook with the hat was on his phone and rolling his eyes acting like I was a burden. The lady bagging food was also very rude and acting like we weren't there until we asked again for our food. The manager was very nice and apologized for their actions and offered us pastries for the service. The kitchen staff overall needs some work on customer service. read more

The lady who gave us our food was very rude . We like our bread well toasted. So she took them back & threw them in the trash harsh with an attitude. After a redo of our bread you can tell she burnt it on purpose. read more

Panera Bread - Our well well toasted bread - Sandwiches Near Me - La Quinta, California

I waited over 8 mins at the drive thru, so I ended up submitting an online order and pulling through. The worker opened the window and asked my name. She saw I just submitted it and I told her I knew it wasn't going to be ready right away and figured I would wait at the window (no one else was in line). She then tells me to park in spot 1 or 2 while sounding annoyed, which were already full - so I told her and she just walked away. She then asked me to park in front of the building. The food itself is good, but I would recommend going inside instead of the drive thru. read more

Food always good. Service horrible 45 min wait but they don't even say it nicely. Ordered with door dash drove to the window and the poor girl had no clue. The boss lady said it's at least 45 mins. Took myself and got a drink and the rude girl said "you know it's 45 mins. " I said I know. Sat there and watched her expression while handing out orders with the other client and simply no smile, please or thank you. Even the gentleman filling the bags look scared. Tried in more time and left a $10 dollar tip. Simply stared at and walked away. The scared gentleman softly said thank you. As a boss tell your staff be there with a smile and please and thank you or simply quit! read more

High quality food and exceptional service. We love the cup of soup and half-sandwich. Also, I'd like to recognize Anthony, the manager. He greets you with love and makes you feel important. In addition, he works hard between taking care of clients, cleaning tables and checking on his customers. Never stops. read more

I've been eating at Panera bread for many years and it's always been consistently on point and accurate. Upon arriving home after placing a large drive thru order one of our salad entrees was an incorrect and without the chicken we asked and paid for. I called and spoke with Kevin who ensured me I would be comp'd for the incorrect salad and taken care of the next time I came in and gave only my name...I was skeptical. However two weeks later I returned and spoke with Manager Tony at the counter and he was patient, kind and respectful. He made no excuses and quickly and efficiently took care of my entire order. I appreciate this kind of service and this service a one of the reasons I will always come back to Panera. Customer service and polite, efficient customer service goes a long way!! read more

Good luck if you go through the drive thru! That's really all I can say. After waiting there for what felt like 15 minutes and saying "hello?" Twice. Still nothing. So finally I said in a more aggressive tone "are you guys open or?" Someone suddenly popped on and said "I'm sorry, what can I get for you" It's 8pm! The restaurant part is a ghost town. Why would it take them this long to address someone in the drive thru. Smh. read more

Only one bagel to choose from at 9 o'clock in the morning why at nine in the morning no bagels

Coffee is good or bad ....not consistent The bagels are pretty pathetic People are good friendly not s Blaming them Not sure they have control of the product read more

Decided to order the strawberry salad. I ordered online which is always convenient. This was my first time walking into the new location and it looks very nice. I walked toward the rapid pick up since I had a notification that my order was ready. My order was not on the rapid pick up shelf. I had to ask & it was sitting on the window with a baguette just tossed on top & the bag wide open. I get home & open the salad. Not one strawberry in site, I kid you not. It is after all called a strawberry salad, I don't understand why employees won't contact you to let you know that they are in fact out of strawberries if that was the case to see if you would like to order something else. No one gives you that courtesy anymore at least not Panera. I won't be back anytime soon. A new store & nice layout won't make up for poor customer service! read more

Panera Bread - Not one strawberry on the strawberry salad, go figure! - Sandwiches Near Me - La Quinta, California

Drive through was broken, so went in and picked up hard bread sandwiches. too bad I had already paid. But!!! the kitchen was pig pen. very nasty. I can't believe that is legal. And the manager looked like he was going to have a ner breakdown. not for me. read more

Never been disappointed! I've had just about everything there. Sandwiches, salads, soups, all good also all kinds of deserts made in house. Always clean and nice employees I highly recommend. I normally go to the one in La Quinta on 111 but all r good read more

Excellent place for coffee and cookies and fresh food. A little clean up of the outside would really help guys. Save the environment by turning off the lights that are on 24/7 read more

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I rarely take the time to do this. We are daily customers and the quality of service and food is unbelievably disappointing! We purchased a dozen macaroons and they double charged our account so we paid $40 instead of $20. They told us sorry you probably did get double charged? Where is the Customer Service! Then the cookie wasn't even dipped in chocolate at the bottom so when they took them back to do it they didn't let it set so they put them in a box. They're rolling around chocolate all over the box. How am I supposed to bring this to an event!! Poor Customer Service, poor quality, bakery, food, and poor management! The manager should have apologized and given us another dozen and taken off the double charge on our account! I just tried to call and asked for the general manager. They don't know when he's coming in. read more

Panera Bread - This is how they gave us our dozen macaroons! Disgusting and we deserve better as consumers! - Sandwiches Near Me - La Quinta, California

We just had a wonderful experience with the manager of this Panera restaurant. A mistake was made with our order and it was immediately taken care and the manager made my kids days by giving them free treats. This doesn't always happen and we really appreciate what they did for us! read more

The only thing worse about them being out of Iced Coffee before they are officially closed is hearing one of the employees respond to the counter person "No, I just threw it out" read more

Food is good, customer service needs work, they had no cashier and relied on the self service computers. The ambiance needs work too, the seats were hard. read more

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The machine for ice and fountain drinks is inoperative and they have no bottled water. So, you are currently limited to tea (with no ice) and straight coffee. Sip club member totally let down. read more

Ordered breakfast and get to work. Discover 1 of the 3 sandwiches we're missing. When I called for a refund, they said I had to come back to the store. When we sit to eat finally sit to eat, the chipotle chicken avocado sandwich had NO AVOCADO! Talk about a morning off to a rough start thanks to the horribly run Panera location: read more

Panera Bread - No avocado - Sandwiches Near Me - La Quinta, California

Stay away. Too many bugs for my liking.is it that hard to keep clean and get orders right? read more

Panera Bread - Bugs - Sandwiches Near Me - La Quinta, California

I always like Panera Bread especially when they have locations popping up in the middle of no where like Palm Springs area, specifically La Quinta, it's very hot out here, and to have a Panera Bread is such ideal. That's why they were very clean, layback, and organized from inside out. They have plenty seats, their staffs always going around to check on customers and clean up tables. They have a lot of outlet charging for your phone, I never seen this many of them. For some reasons, the table where I sat had a big mess of food on the ground I didn't notice so I stepped on it and almost slipped, but I quickly reacted and cleaned up everything for them. They're still better than a lot of locations I have been to. Good job, guys. read more

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Look mistakes happen, and when they do the key word is accountability. Just own it and make it right. My boyfriend and I came in on Sunday early evening around 5:08pm and ordered a Caprese sandwich. The cashier was super sweet and gave us a pager as we were dining in. We chose to dine in the patio and sat outside at a table. We waited for some time and our pager never went off. It wasn't until I noticed people that had come in go right back out that I got up to go inside and see what was going on. I walked up to the counter where food is expedited and asked if I could get a status of our order because we had been waiting out on the patio and the pager never went off. The female expediting the orders who was not polite AT ALL asked me what number was my pager then asked me my name. I told her my name and she proceeded to let me know she had been calling my name and no one answered so she gave the order away. I again, with the pager in my hand, said we have been waiting outside on the patio for the pager to go off. After letting me know again that she called my name she then asked me if I ordered through the app and I said no I ordered through the cashier and I showed her the pager we were given again. At this point a guy walks up trying to justify what happened and said we just have to make it real quick. Meanwhile the rude lady walks to the cashier and tells her she needs to assign the pager number to the orders. In my opinion that was out of line. You don't chastise a team member in customer/guest view. Now our sandwich was thrown together and I asked the gentleman if it had extra basil like I ordered, another guy wearing glasses comes up saying the order said no basil. I stated I never said I didn't want basil. He proceeded to tell me what the order said. Now I'm frustrated because am I really standing here going back and forth with you about chopped basil. The gentleman that said they just had to remake our sandwich handed me a cup of basil. The sad part about all of this is that no one apologized or tried to make it right. Didn't even offer a beverage. No one took accountability. I look at it this way, you're calling a name and no one responds. When do you think to see if anyone is on the patio or to ask the cashier about the order. The customer comes in and shows you a pager and inquires about their order because they've been sitting outside for over 15 minutes. When do you apologize and show empathy. This was by far the worst service I've ever received at a Panera Bread and it was clear no one cared. They still kept my money though. This was completely unacceptable. **Update** I just want to thank Alec with Panera Bread's Customer Care for making it right. I appreciate your ownership and service. read more

Absolutely horrible experience today. I was there around 1:15 Drive thru took 10 minutes just to have order taken, then when food was ready another 10 minutes later, they told me to pull into a parking spot while they bagged my food. When I asked them how long that would take, the cashier walked away without answering. I noticed the gentleman "bagging" my order lazily tossed my soup in the bag. When I received the bag, soup was already leaking from the container. Absolutely ridiculous attitude. I understand it was busy, but 25 mins for a sub par sandwich and spilled soup is not worth 17+ dollars. Do not recommend with this service. read more

They like to say the food is ready 10 minutes before it's ready. Congratulations! You won a yelp for customer no service!

I've been coming here since it open on the other side of Adams. It's changed so much and customer service has declined. I have other stories but today was the tipping point. From the unfriendly, borderline rude girl at the window, to asking for extra onion on my sandwich and being told no (was a value meal) to being asked to park (guy that brought my food was friendly and polite) and then discovering I have no spoon for my soup and having to drive back through to ask for one while the girl silently handed it to me without a word. I don't think they value my business so I'm taking a break from Panera. read more

excellent service and great food. i have been here several times and everyone is very welcoming and attentive.

Service, food I was there today 4/21 and order Cesar salad with chicken and two soups, they forgot the chicken the soups was on the same plate and the order take forever read more

Lady with glasses was rude and had attitude. They need to work on customer service zero stars if I could read more