I was in the area and needed a snack of sorts. I decided to go to Panera Bread. I had heard good things about them. My order was a toasted onion bagel. I didn't think it was that difficult. I was to be proven wrong, however. I had to repeat my order 3 times because the woman behind the register kept turning around to talk to her coworkers (about some date her sister's friend had the night before...seriously?). When she finally handed over my bagel, it was barely toasted and not even warm. Panera Bread needs to start training their employees how to deal with customers...or maybe they just need to start hiring better employees. EDIT: Seems like other Panera Bread locations are way better with the service. read more

I used to love Panera. For awhile it was my favorite spot to grab a bite. Went there yesterday and we ordered panini sandwiches and French onion soup. It was terrible! The fruit punch was severely watered down. The apples were bruised, tiny, and unedible. The soup was the worst. Instead of a nice broth with cheese and flavorful onions it was like a thick gravy with croutons. It was nasty. This place has gone downhill. I won't be returning anytime soon. read more

We have been regulars here until a couple weeks ago. We ordered the normal grilled cheese sandwich for our two year old daughter and we noticed she kept chewing and chewing on her piece of sandwich. Then she spit out plastic! We opened it up and the cheese was still partially wrapped in plastic! (to go) When we contacted the manager, they apologized and asked for our address. Panera sent us a $6 gift certificate so we can go back and have our daughter eat more plastic! Oh yea, this place is a real winner! NOT! Keep an eye out for plastic! Also, a couple years back, before I had Yelp, I ordered a Italian combo sandwich and noticed my lettuce had eggshells on it, when I looked there was something that looked like bird poop. I took it to the manager, she quickly took it, dumped it in the trash, made me another sandwich on the house and gave me one of each dessert they had out. I still went back because I Loved Panera's no hormone policy. Its not worth it. read more

Do better - customer service makes the world go round. I encourage management to look a bit more closely at who they are hiring and the behavior their employees exhibit. There are some great staff, but some of the actions of a few others leave me wondering. read more

Love the food here. Try the Cuban sandwich, one of my favorites. As far as the service, I have never had the issues that others have noted. The service isn't superior, but it's never been bad either. I like that every time I come to Panera, I have something free on my rewards card. By the way, the cheese danishes are really good too. read more

Came here on a weekday for lunch with a group of 10 - don't do it - it's super hard to find tables! Never been to Kent Station, but this Panera is hopping at lunch. Parking - lots - if you've never been to Kent Station, it's kinda like U-Village but not as crowded and not as many "fancy" boutiques. Service is average - reminds me of McDonalds, but just slightly more upscale...hmmm wonder why? Food is the same as other Paneras. But comparing this place to other sandwich/deli joints, I think the portion size is a little small. Got the grilled cheese and French onion soup - small grilled cheese - my 7 year old eats twice that much and he's not a big eater. The soup - couldn't taste the onion because it was so salty - they tossed a lot of cheese into it and a few croutons - comes with a small bag of chips or an apple. Can anyone tell me somewhere else to go down here??? read more

Had the Steak Panini warmed up. Presentation was nice but the steak was pink and extremely chewy. Regretted the decision immediately after first bite. It was my lunch hour so I powered through half and moved to the chips and the up sale of a cookie. I wanted to read and study on lunch hour and of course the internet didn't work. No one knew why so I pretty much wasted gym time coming here. Never again will I come here for lunch. read more

Staff is polite, place is clean, good healthy options, love their latest summer salad -- strawberry with poppy seeds!

I tried this place for the first time a couple of weeks ago. The location was clean and the staff was very friendly and helpful when I had questions. I stopped in for lunch and got the 1/2 sandwich and soup special. I had the wild rice soup and it was really delicious, so was the turkey sandwich. I couldn't resist trying one of their cherry Danishes and that was delicious as well. The prices were on the high side, but the quality and flavor of the food here is top-notch. I'll definitely be going back for more in the future! :) read more

My first time at Panera Bread and it wasn't too bad. I thought Mary was great. As she rung me up she was very informative about the menu and the "pick 2" deals. She gave me a point card to sign up online and I was fairly happy. I ordered the 1/2 Bacon, tomato grilled cheese & BBQ chicken mac & cheese which came with either bread, chips or an apple. I also ordered an Iced caramel latte. I took my buzzer to my table and 5 minutes later my food and beverage was delivered. Everything was tasty and hot. Drink had a great amount of caffeine. The reason for "4" stars is because for a grilled cheese, there is barely any cheese on the sandwich. It was good just needed more cheese added. read more

I love the you pick two combos. Just the right amount of food. DO NOT come here if an event is going on at the showare center. Its really annoying and they get cleaned out of a lot of their stuff. Great location (Kent Station), lots of parking, lots of seating. I sooooooo wish they delivered. Ugh. read more

I come here for lunch before hockey games since the location is awesome right across the street from the Kent showare center. (Go Thunderbirds!!) They have "ok" soup. Okay atmosphere. It is kind of like Starbucks inside... But, the food is served on plastic trays that remind you of hospital food. The food itself is okay. I have the soup a couple times and been satisfied with it. Today I had the french onion soup which was good and also had a artichoke chicken spinach panini and didn't finish it all, wasn't that impressed. It was "ok". Their actual "bread" (the place is supposed to be famous for bread right? Or am I missing something???) was hard and uneatable. Neither me or my son at the roll that came with our meal because he said, "I can't eat hard bread with my teeth mom." haha. Enough said. My dad raves about this place and comes here all the time so I guess I expected more. It is a chill place, that seriously has great potential if the right management took over the chain... But right now it's just ok for me. It's better than a lot of fast food places but I can find better food for the money. Probably won't eat here next game day. read more

Panera is my favorite spot for a chill breakfast! Service is rude sometimes, but food is always great:). read more

My personal and business venue favorite! Who wouldn't want free Wi-FI, awesome soups, sandwiches and salads? My favorite is their cream of chicken & wild rice soup in soudough bread bowl, yet still comes w/ a french baguette. A great delicious meal on its own! And you didn't eat at Panera Bread if you don't try their souffles! Totally delicious! Great place to meet w/ clients and business professionals for casual meetings. Best of all, this is my favorite place to go on Sunday brunch w/ my hubby!! read more

I came in this morning to pick up a quick breakfast before heading out for a hike. I was told a fruit cup would take a few minutes longer to prepare. After 30 minutes of waiting, it was still not ready. The employees had no sense of urgency and we're more busy blaming each other for who had not done it that getting the order filled. Do not come here if you are in a hurry. read more

I like this Panera very much. I normally keep to my normal pick 2 order although I wish the prices were cheaper but it makes sense for the quality they are giving out. I love all the cashiers and servers I have gotten. I am pretty much a regular at this point and that pleases me with their quality. read more

This is one of my favorite restaurants right now. Awesome prices, delicious vegan-friendly options, nice causal setting, and right by my college campus. I twice got something on my food that I asked to be taken off but I realize it's just a communication error and they always correct it right when I ask, so that doesn't make it any worse for me. Favorite salad was the strawberry poppyseed without chicken until they took it off the menu after summertime. My favorite soup is the black bean, it's so yummy and comforting, and I also love the garden vegetable soup with no pesto. Also, how can you go wrong with sourdough? I love this place and I'll definitely keep coming back! read more

Panera is one of my favorite spots. It's a little more expensive than your average Subway or Quiznos, but the breads are baked in house and they have a pretty good soup selection. This location gets very busy at lunch time. Don't let the line deceive you, last time I was there the line was clear to the front door, it probably took about 5 minutes to get through which wasn't too bad. There was pleanty of seating so we didn't have any problems finding somehwere. It's a decent place, worth checking out. If it matters to anybody they sell Pepsi products and make fresh brewed iced tea. read more

Worst grilled cheese I've ever seen and tasted before. I asked the manager if that's what I should expect from the it and she said YES. The bun was burned and there wasn't barely any cheese in it. I paid $ 4,29 for it and think it was worth 2 max read more

I've always enjoyed going to a Panera Bread, because I love their food.... and this location is no exception. They always have great bagels, and I love the different meats, cheeses, etc.. that you can get there. The jalepano cheese bagel is great. The asiago cheese bagel is also another one of my favorites. The staff is friendly and fun. The atmosphere is nice for simple/casual dining. My only complaint (and this isn't against Panera)..... our last experience there (yesterday) was a little unpleasant, because of one person. This guy was sitting at a table, 2 over from us. He had a laptop open, and was on his cell phone.... with ear pieces in both ears. He was speaking so loud, I could hear him more than I could hear my wife, sitting directly across from me. I asked him to not talk so loud and he ignored me. So, we got the manager, who handled it. Seriously.... no one else wants to be a part of your damn conversation. And I could care less about your personal fantasy football team. Thanks for ruining a nice meal out, jerk. read more

Despite being close to the casa, I don't come to this one very often. I think it's because I do most of my errands and such a little further north. But in the times I have come here, it's been alright. Service isn't anything exceptional nor terrible that makes it worthy to mention. I think that the food here is the same as other locations I've been to, for the most part. I believe the fianc has mentioned this location doesn't have something compared to the Renton location he would typically go to. (Sorry, can't recall what it was! I think it was a soup or something). As I mentioned, I don't come here very often, but it's not a bad choice if I am nearby and am craving some good ol' Panera. read more

definilty did not get cheese on my 4 cheese grilled cheese. this was not at all satisfying. cold and bread was it. read more

Panera Bread - most people order a 4 cheese grilled cheese expecting actually cheese. to bad this is a zero cheese sandwich. not coming again - Sandwiches Near Me - Kent, Washington

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Super unpleasant experience. The lady who handled my order (originally) must have been having a bad day. When she asked my name for my order, I said it and also spelt it, just in case I had mumbled. She rolled her eyes at me. To make matters worse she rang up my order wrong and in hindsight never read it back to me. Another associate helped me in getting readjusted and was super kind! However, my name was never called for my order I had to inquire whether this or that bag was mine. When I opened my bag, my order was still incorrect but having dealt with such a poor attitude and service I figured third time wouldn't be the charm. Really disappointed as I love Panera! Attitude and accuracy go a long way. read more

Dear Panera, I love you and your jalapeno cheese bagels. Love, Devoted fan Seriously these bagels are so very yummy. My mouth waters just thinking of them. The prices are a little high but I don't mind because the quality is there. I love their pick 2 lunch. It's definitely a lot of food and will keep you full throughout the day. My favorite soup is cheddar broccoli and thankfully they seem to have it often! read more

Curse you, You PICK 2! It's that hook (and the membership rewards thing) that bring me back. A slightly guilty pleasure, Panera is. They run a deal where you can pick two items from different parts of their menu for a combo price (soup + salad, sandwich + soup, soup + soup, etc.) They have "ok" food and atmosphere. As someone else noted it is kind of like Starbucks inside. I have figured out the lure that brings people to Panera. It allows us to enjoy the richness and mystique of airline food without the bothersome TSA groping! I have found their bread to be lacking in flavor and their baked goods often stale. Coffee is consistently fresh though. Others I know rave about this place and come here all the time. It is a cool place to hang out and work on studies, read the paper, etc. In that aspect, it's better than a fast food restaurant. read more

How disappointed. I visited this place first time and i walked in not knowing what to order. A staff was very to help me order. I waited patiently for my food and to my surprised the salad come out very small and some of the pieces were wilted. The pitabread was the only highlight of my lunch. I'll never come back to this place. read more

Panera Bread - Ewwww - Sandwiches Near Me - Kent, Washington

I come here 2-3 times a week. Food is the same as any other Panera bread. I get the broccoli soup in a bread bowl along with a Greek salad. The soup is really hot and could use a little more broccoli. The salad was lacking dressing, but after I noted that to them they added more dressing. What differentiates this Panera from the Tukwila one that I normally go to is the people (employees). The manager that was working today (Bryce) was really nice, courteous, thoughtful and pretty legit. Come in on the weekends and you'll have a hard time finding a place to sit (which I find as a good thing because people want to eat here), but it's worth waiting for a seat read more

This would be my favorite lunch spot except for the crowds. I always enjoy trying new sandwiches and I've only had one kind of strange vegetable soup. The little tables are also small and crammed together. Overall. It's best to get there right when they open. read more

I would rate this 2.5 stars for take out and 4 stars for dine in service. It's Panera, the food is consistent, tastes good, and more healthy than some of the alternatives for a quick lunch. I use the rapid pick-up a lot. I *love* the ease of ordering rapid pick-up on line and by the time I drive there it's ready. That is awesome when you have a 30 min lunch. About 30% of the time my order is correct and well made. If you call and let them know that there is a mistake they are really good at making sure it's resolved. Which is great. *But* it shouldn't be a situation where there is such a high amount of failure. I've ordered salads where one or more of the components was left off the salad (hard boiled egg, chicken, etc). I've had orders where there were items missing from the order. This has happened a *numerous* times. I've learned to check to make sure that everything that I've ordered is in the bag before I leave. Today was unfortunately another fail. I ordered an Italian combo sandwich: no turkey, no ham, no salami, extra steak, and extra swiss on ciabatta bread. Basically a steak sandwich with red onions, lettuce, tomato and swiss. The lettuce was slimy and see-through, probably from being frozen at one point, there was just a few pieces of steak, not enough for "normal" let alone the 'extra' that I paid an additional $3.50 for. There have been many times where I've received my order either incorrect or poorly made and just eaten it without calling Panera to get it fixed. There's been several times where I have called in and asked for a replacement or refund. But today was pretty much the last straw. This is sandwich making, not rocket science so I'm not sure why it's so difficult to get it right. I will say that the few times I've dined in, the service was fine and the food was prepared correctly. For the life of me, I don't understand why making food for take-out is such a challenge compared for making food for people dining in. I don't understand why they can't get this situation figured out. It's decent food at a decent price. If you go there for the rapid pick-up service, my advise is to not only check your order to make sure it's all there but to also unwrap the items to make sure they're made correctly. If I go back, it's what I'll be doing. **UPDATE** I did go into Panera the day I wrote the original review and spoke at length with the new manager. He agreed that the sandwich was sub par. He was very nice and listened to my concerns and gave me gift certificate. I appreciate his gesture and taking the time to listen to my concerns. read more

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I had the worse mocha ever at this restaurant today. Basically it was coffee with steamed cream and no mocha in sight. Terrible. A wasted $4! Back to Starbucks! read more

Dont have everyone sit at the counter for 10 minutes. You would rather slice and stack bagels in my face rather than take my order? Its just a bunch of high schoolers here with minimum education and a lack of motivation. These happy go lucky teens could care less about this place and dont understand what work is. read more

Panera Bread - This is what bread looks like at panera bread - Sandwiches Near Me - Kent, Washington

Don't know that there's much to say about Panera's food that hasn't already been said. For this location though, they have gotten much slower since implementing self service ordering and the cubbies for pick up. read more

Constant disappointment. I keep going here because of the convenience, but every single time, I have a reason to complain. My sandwiches have never been neat, there is always at least one thing missing from my order. The last two times I ordered sandwiches, I literally deconstructed them and built them back myself because it looked like a 3 year old slapped it together. How do you get mustard on all sides of the bread. I really think all the staff is just really lazy, they never seem under staffed or overly busy but everything looks rushed. Jimmy John's makes sandwiches in 16 seconds and they're 3x better looking than anything I ever got from Panera Kent. read more

I love their food BUT most the time I order ahead of time (rapid pick-up) so I can just pick up my food and leave and I don't have to wait in line during lunch rush, specially because it takes me 10 to 15 minutes to get here plus driving back to work. When I get there most of the time my food is not ready or I'm missing something. Also their pastas are too salty (tortellini alfredo, chicken tortellini, etc). I think there is better service when there are not busy. read more

I am what you would call a "Panera Bread Connoisseur". I have traveled around California, Oregon, and Washington visiting various Panera Breads and let me just say that this has got to be, by far, the worst location I have been to. I ordered a simple grilled cheese sandwich. Instead of a grilled cheese, I was handed a burnt rock with cheese semi-melted on top and wedged between another burnt rock. I don't even know the physics involved in burning both pieces of bread and leaving the cheese semi-melted, but that chef somehow found a way. Never going here again. Also, service was rude. read more

I hold interviews at Panera bread all the time (not for Panera) and most of the time service is great but today it was awesome. I normally order a u pick but today it was just coffee and the manager saw this and decided to bring me a bread bowl on the house!!! Iman is the best! Thanks Panera! read more

This food is expensive and when I pay for it I expect it to be good and a decent serving. My sandwich was sloppy and my mac n cheese was burnt throughout. I spent 20 bucks in total at this place. And I will not ever be going back to this location and I will always check my food before I leave because people think it's ok to serve this. read more

Panera Bread - Half empty and burnt. Too lazy to make a new batch Panera? - Sandwiches Near Me - Kent, Washington

On Friday, I treated two friends to a "thank you" lunch here. Two out of three orders were unacceptable, even after we sent one back. Will be very hesitant to return. read more

I've never gone to any kind of bakery like this one, granted I don't regularly visit bakeries very often. Since I started attending college classes, I haven't been properly eating as much as I should. Since Panera was so close, I thought why not give it a try? I was not disappointed. So far, I've tasted their sandwiches, various pastries, yogurts and hot drinks. Sweets and cakes aren't really my thing, but I'd recommend the cinnamon rolls and cookie muffies if you have a sweet tooth. So far, my favorite would be the mixed fruit and greek yogurt. It's tangy and not too sweet, the perfect mix. I don't particularly enjoy the hot chocolate; way too sweet! The service is amazing and the overall visual aesthetic is also pleasing. read more

This location is in a nice part of Kent. The lot in front is also very large , the restrooms are clean and I have never had a sour face from any of the attendants. Mmmm mmm mm love me some Panera ..just wish they'd bring the Spinich lovers salad back. read more