Ambiance is horrible in the Portage and Kalamazoo location. I came in at 6:30am, and they have loud music blaring. No one wants to hear dance music when they are having coffee this early in the morning. Background music should be exactly that, background, which means barely audible. Also it is 17 degrees outside and they have the air conditioning running. Maybe they should separate the heating and cooling for the kitchen area from the dining areas so that they don't have to freeze the customers out. Everyone has to sit in here with their winter coats on inside the restaurant. This is such a nice cafe/restaurant, and a few subtle changes could make this such a pleasant environment. I have mentioned these things multiple times, however nothing changes. read more

That MANAGER at the S.Westnedge location needs a serious ATTITUDE ADJUSTMENT, then FIRED. I received a $54 gift of sweet rolls, bagels,plates, napkins etc. TWO DAYS after my husband's sudden death. It arrived WITHOUT A CARD OF ANY TYPE. I had NO IDEA WHO TO THANK FOR THIS THOUGHTFUL GESTURE. I called and spoke with her and she essentially said, tough shit. I asked if she could check the name on the card that was used and she she replied "nope impossible ". 2 months later I found out the sender and she informed me that she SPECIFICALLY asked that a card be enclosed and that it had happened to her before. read more

Good food but the drive through took at least a half hour literally only two cars in front of me

Food was good until something sharp in the sandwich PUNCTURED MY TONGUE!! Tasted blood immediately then spit out the food. It was alarming because it was a lot of blood coming out of my mouth. I made the manager aware and he gave me a coupon for a free meal. I gave it back to him and got a refund. I will not be back. The manager made me feel like it was my fault or something, and was very condescending. He made the light of the situation. He was a real jerk. read more

I had panera for the first time today. The food was hot and the order was accurate. Not sure if this is part of the usual routine, but i found it sort of odd that the pieces of french bread were just tossed loose into the bag. Didn't feel entirely sanitary. Cheddar broccoli soup and Garden Caprese melt were pretty good though! read more

0/10 for waiting so long in the drive through with only two cars in front of me and one of them only getting a drink. Unreal

Can I give less than one star? My more than $10 sandwich was so extremely skimpy that I originally gave it one star. But then I bit into it and the focaccia was so hard I couldnt even chew it. Prices at Panera have steadily gone up and up through the years as quality has dropped to sub standard. Gross. Im done with Panera. read more

Panera Bread - Sad Frontega Chicken - Sandwiches Near Me - Kalamazoo, Michigan

Four of us had lunch here last week. Excellent salad and bread combo, borderline pricey. Excellent ambiance with comfortable seating, warm lighting and plenty of space between tables. All was self-serve. read more

Disappointing! $5.50 for a HALF of a Caesar salad that was HALF full!! Such a rip off! Panera prices are stupid high for the quality! This happens with at least one item of our order every time. Not worth it. Go somewhere else! read more

Panera Bread - Caesar salad for a you pick 2 - Sandwiches Near Me - Kalamazoo, Michigan

just wanted to share that this location did a horrible job with their service as well as with our food. we got the wrong order and on top of that it was cold after only picking it up 5 mins after it was ordered. I'd recommend going to any other location than this. read more

Love this place for sure!! I orderd turkey apple sandwiches and my Husband ordered chicken salad sandwich. All dishes come with sides of your choice: apple, chips, bread! We chose apples and chips. I rate all dishes 5/5 stars! What i loved the most, that a coustmer has the option to order from the phone app while waiting on the table. I got the membership card from the 1st visit which allows you to have free surprises from the 1st visit. read more

Panera Bread - Sandwiches Near Me - Kalamazoo, Michigan

Would never return just for the way manager Anthony responded! Poor poor poor! Sorry Panera!

The Good: Fantastic cafe style atmosphere. They provide contactless ordering through screen displays on the main lobby. People there are friendly and the dining area is clean and neat. I keep coming back for their Cinnamon Bagel, sliced, toasted with cream cheese (make sure u get it that way). Good hangout spot for a group of friends 4-6, a date, or a meeting. The eh..: They have plenty of staff members but unfortunately, it takes them long to prepare our food (even when no other waiting costumers are around, but we give them the benefit of the doubt considering the high demand on deliveries and pickup orders) The Better: They have plenty of parking spots available and my favorite part about this branch is their front lightroom dining area. Spring or Summer, its a kool spot to checkout. Overall: 5 Service 4.5 Atmosphere 5 Food 4.5 read more

DISGUSTED BY THE SERVICE I ordered a curbside pickup for fucking soup because I'm super ill and I just wanted soup. We'll I get there check in and there's absolutely no parking the entire lot was full so I went threw the drive though and asked vey nicely if i could get my food at the window instead they said no I parked in handicap for a second because was other parking was there. The damn blue shirt lady came out and said so snarkely that I can't park in the handicap spot like no shit lady but when there's no parking and you wont let me get the food from the window I have too! I was appalled to say the least because of the lack of reasoning she had with me. Definitely a virgin. Soup was awesome tho read more

Had it catered for a Salmon In the Classroom training. They had it all on time and the food was such great quality! So fresh.

The food is good it is delicious, but last time we went our drink never made it. Had to go up to counter and ask. Then wait & wait. The reason for the 4 stars and not 5. Is the store never seems clean, always a few tables not bussed, floor never seems completely vacuumed. The coffee always seems to be out. read more

Really good salad and soup, light healthy-feeling meals that taste really good. It's also a pretty peaceful place to study or read.

The food was okay. We can around 11am. My son ordered a cinnamon roll which was hard and dried out. I ordered a yogurt parfait and a cinnamon crunch bagel and both were great. Staff were polite and we got our food quickly. On our way out we stopped in to the bathroom to find they are infested with bugs. We looked them up and they're silverfish bugs? They were everywhere including on/in the toilet paper. read more

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Ordered a bowl of chicken noodle soup for takeout, upon opening I received pure chicken stock with no form of actual chicken or noodle. Just a couple carrots... I PAID $8.50!!! read more

Good service relatively clean and good tasting food. My wife had the Autumn Squash soup was "absolutely delicious" according to her. I had the Spicy Thai Chicken Salad was rather good. Just too much dressing. I will order that on the side next time. Total $15.67 no drinks. See pix. read more

Panera Bread - Sandwiches Near Me - Kalamazoo, Michigan

I mean.. food is good. Service is good. Atmosphere is good. The restaurant styling is great. However, I swear they are always out of stock for something. They legit didn't have straws the last time I went there. Kinda dissatisfied. read more

Ordered a salad and asked for workers to change gloves when making my salad because i'm allergic to nuts. I get home and begin to eat my salad and start getting sick. walk into the light or examine my salad closely again. I find sliced almond pieces in my salad. I've never heard such a small allergic reaction, didn't need my epi pen or the hospital but i was so sick plus hives. all the horrid stuff. I reached out to panera on customer service and they haven't answered back. disappointed and scared to eat there again read more

Panera Bread - Almond - Sandwiches Near Me - Kalamazoo, Michigan

I usually like to give a place 3 try's before leaving a poor review and today was that third try. I have now payed $10 plus for a luke warm bagel missing half the insides (sausage mostly). How this has happened 3 times in the last few months I don't know but my breakfasts will now be at the bagel beanery downtown. read more

Do not like the "new" Panera's!! They had NO pastries, chip, BREAD! Very disappointed with ordering and service. Would not recommend.

Good food but way overpriced. Soup and sandwich for two, coffee and water $35!! I can think of 10 places equally good for $10 less.

With summer approaching, we were not ready to give up enjoying the seasonal Strawberry Poppyseed Salad with Chicken offering on the menu at Panera. As some of you who read my thread know, we had entirely given up on the Westnedge restaurant because of its gross incompetence, but this salad is extra yummy and we knew there were other Panera restaurants around. Some of the same problems that I previously noted at the Westnedge restaurant still apply: this is the only chain in which it is imperative to check to make certain the food order is correct. There is no other restaurant in the world in which I would insist that this is an absolute must, whether you eat in or take out. But it seems to happen less often here. We still have problems with the cleanliness of floors and tables and sometimes I think they just let that stuff go. But I do appreciate the sunroom and outside seating, though in the end you're just sitting that much closer to West Main than the customers inside. We still love what they sell as bagels (they are not "real" bagels but they are delicious anyway). Bakery items are otherwise obscenely priced. read more

Panera Bread - Jenny O. would so proud of us. (Hi, Jenny!!) - Sandwiches Near Me - Kalamazoo, Michigan

If I could leave zero stars I would. Don't come here if you are hoping for a low stress easy dinner after work because the people who work here are too dumb to get an order correct. THREE times now I have ordered a CHICKEN Cesar salad after work for rapid pick up. Pretty simple order, not sure how you mess it up. I live 20 minutes way, get home and realize that y'all have forgotten my chicken AGAIN. How hard is this? It's a chicken Cesar, literally lettuce, cheese and chicken. I'm honestly beside myself at this level of stupidity both by the employees and management. Management doesn't even care to TRY to fix the problem. I've addressed it every single time and they still aren't even using the spot on the receipt where they are supposed to write the employees name who checked the bag so that when this happens they know who to speak to. There is just zero excuse for this. Zero. I will never be back. After working 15 hours today all I wanted to do was eat my dinner and that was destroyed by Panera's incompetence for the 3rd and last time. May y'all's floors be eternally covered in legos and may your meat never be cooked to the temperature you like. read more

This is your typical Panera. I would like to recommend the Thai chopped salad. Plenty of parking, friendly employees, clean. Not much to say other than that unless you've never been to another Panera, since it is a chain restaurant! read more

I ate there today with my granddaughter. I was there around 4:15 on a Sunday. It was not busy. I did not have to wait in line. My complaint is the filthy dining room. Every table was dirty. I had to clean one before I sat down. Most also had dirty plates piled on them. The floor was also noticibly dirty. I can overlook the bored and unpersonable cashier who couldn't crack a semblance of a smile and the ten minutes I had to wait for a half salad and sandwich. I cannot overlook the filty conditions. I did notice that several employees did walk in and one started to bus the tables after I was there about 15 minutes (shift change?). I enjoy the healthy menu choices but I cannot tolerate a dirty dining room. I doubt I'll be back. read more

Panera has the best tomato soup ever! The creamy texture is perfect. They have decent sandwiches and salads as well. I usually get the pick 2 combo and get a soup and a sandwich. This location is pretty big and open so I'd probably come back to study at some point. read more

Panera Bread - Pick 2 - Half tomato soup and half tuna sand - Sandwiches Near Me - Kalamazoo, Michigan

For a small quiet dinner, my Mom and I decided to try Panera (first time sitting down here to eat it in house) Ordering went smooth, but looking around the dining room, it was filthy!! We sat at a cleaner table and noticed at least 10 dirty unbussed tables. The women's bathroom looked like a truck stop bathroom. Upon waiting a good 26 minutes, I asked where our food was (a half salad and soup for Me, and a half sandwich for Mom) another 5 minutes and our food arrived. We received an apology from the food runner, and offered a pastry. I will never recommend or go to Panera again read more

What can I say about Panera bread that most people don't already know. If you've been to one Panera bread you've been to them all. The "you pick 2" options is the way to go and I usually go for the tomato bisque and steak arugula sandwich. Nice feature they do have is the self serve kiosk some it speeds up the line. read more

I have ordered from my Panera app for years. In the last 6 months every single order I receive is wrong! When I call to report this I'm told I will receive gift certificates that are never received or the phone is never answered or my email is never replied to! So ridiculous!! But they don't care, they've gotten my money and I'm the sucker that keeps going back thinking they have improved! read more

It's Panera. You probably already know what it's like because they're all essentially the same. However, I'll just say, this one has the best customer service of any I've ever been to. They are friendly and fast. This one stands out from the others. read more

Panera Bread - Sandwiches Near Me - Kalamazoo, Michigan

I love panera, the lunch formula is very affordable where you can choose a salad and a sandwich or a soup. The chocolate chip cookie is a must! The coffee is free refill and it tastes so good as well. I like going there to study or even to hang out. Recommended:) read more

Panera Bread - Sandwiches Near Me - Kalamazoo, Michigan

Workers were very rude when I came in here, made customers feel very uncomfortable. Not coming back.

I tried sending my daughter soup and a sandwich because she was sick and the first DoorDash delivery driver never delivered the order.... as I watched the driver drive away from the apartment. I called Panera for help and Kat had the order remade and also requested a different delivery driver from DoorDash. My daughter finally received her beloved French Onion soup and I cannot thank Kat enough for helping me help my daughter from 2 1/2 hours away!!!! It's so nice to find good management and worthy of a 5 star review. read more

They never have any thing in stock and always give the same excuse that here truck is delayed.. food is always cold

Food was supposed to be delivered at 6pm, ended up having to wait an hour for my food to arrive. Not pleased but the lady on the phone was very nice. read more

This whole fast lane bullshit is crap. Placed an order and left to pick it up cuz they're quick. It was a big order (for 6), but when I got there it wam going to be over 50 minutes to pick it up. I tried to explain how stupid that was as they were filling orders for people coming in now ahead of mine. All I got was corporate bullshit. I hate the manager here. read more