This is the worst Panera I've visited in the US. Dirty, cold coffee, poor attitudes from staff, etc.

Seriously - this is a $10 bowl of soup!!!??? I even asked the gal if it was full and she said yes. read more

Panera Bread - Chicken noodle soup BOWL. AS IF!!! - Sandwiches Near Me - Johnson City, Tennessee

I wasn't happy with out order we had delivered. Quality of ingredients was poor to say the least.

Filthy filthy filthy! Even the sauce container by the drinks was gross. Smelled like a toilet when we walked in. The only good thing about this place was the nice people at the front. We only ordered an iced tea because we were afraid to order food. read more

I asked the person at the cash register what was on the one sandwich I was thinking of ordering and as she was reading the ingredients, she said she didn't know what two of the items were on the sandwich. I ordered a half of a sandwich and a small salad and I got two small sandwiches. The tables were all dirty and not once did we ever see anybody come by to clean tables once guests had left. As we were leaving, I stopped by the counter and told the young man I just wanted to let you know that the tables are dirty and that I didn't see anyone coming by to clean them. He just looked at me, as if he wasn't able to speak. The two stars were for the one sandwich, which was good. Do better, Panera management. read more

Terrible service, bad attitude of counter person who shortly informed me she never of the dozen bagel Tuesday deal and could not help me read the shelf labels so I could choose from the very few left for the day. This type of service is becoming more common, and the bagels aren't as good as they used to be. The place was clean, at least. From now on, I will do without bagels instead of going to Panera. read more

The staff was super kind and helpful, but nearly every single table was dirty. I had to clean off the least dirty table to sit down somewhere. The place was nearly empty but there was still nowhere clean to sit. I consider this to be a management and staffing issue, I don't blame the workers. They are clearly doing their best. read more

I don't really like ordering sandwiches from restaurants because most of the time they are fast food qualaty but this is definitely the best sandwich I've ever had. I got the green goddess caprese melt and at the first bite I got cheese, garlic sauce, and green goddess sauce with some lettuce on the first bite. The restaurant looked very clean but I did not get a feel for it as I ordered to go. The staff was very kind when we needed extra cups and wanted the iced tea to be refilled. I will definitely be coming back to this hotel if I am in the area again. read more

Panera Bread - Chips - Sandwiches Near Me - Johnson City, Tennessee

See all

Panera, you need to scale back to a few items, learn to do those right and then expand into something new. My wife and tried one of the new dippers sandwich specials and was insulted by what we received. Plus I had a BOGO rewards from the app which the cashier said he could redeem, but failed to do. When I brought the receipt back to show him his manager said we were S.O.L. Because we used a gift card to pay. read more

See all

Fresh and delicious!! Fast service Clean and good food. Great ambiance. Quiet. My favorite place read more

Panera Bread - Homestyle Chicken Noodle Soup and Chipotle Chicken Avocado Melt yummy. Delicious - Sandwiches Near Me - Johnson City, Tennessee

The coffee was cold. The bagel was tough. I was told by the cashier to heat up my coffee in their microwave. The microwave was dirty. Then we looked for a place to sit and all the tables were dirty. I was given a choice to use my phone number to get my rewards. I used to eat here, especially the broccoli cheese soup but the last time I ordered it , it was cold and runny. I would like to come back if management were better and I would receive hot fresh, food and drinks and a clean restaurant. read more

This place is filthy. The bathrooms are nasty. The urinals were stopped up. The walls around the booth have old food on then and haven't been cleaned. The floors are dirty and the place stinks. The are you put your trash and dishes is gross and had not been cleaned. The employees look like their on drugs and when they speak you can't hear them. I can keep going on but I'm not. All I can say is that they need to shut it down a do a deep clean and fire the manager. read more

Haven't been to a Panera in a long time, the girl at the cash register was so nice and made the experience even better. Food was all so yummy! read more

Panera Bread - Chipotle Chicken Avo Melt Mac & Cheese Blueberry Muffin - Sandwiches Near Me - Johnson City, Tennessee

The food was great as with any Panera but the restaurant itself was unkept. They were out of most of their breads for their sandwiches (only 2 breads to choose from when it's normally closer to 5 I think) and didn't have any bread bowls with over 2 hours left open. We love Panera but I would suggest to avoid this one, the restaurant was just nasty and doesn't seem to be managed well. My boyfriend and I have both worked in the restaurant industry, we were just absolutely appalled by the amount of employees that continued to walk right by all the trash in the floor and do nothing to clean up. read more

Panera Bread - Sandwiches Near Me - Johnson City, Tennessee

See all

Now I love Panera and their menu...however, this location needs some help with staffing! I don't get it with people these days and finding good help. It took me almost 20 minutes to get a cafe latte and a pastry due to the fact that they were understaffed and no one could help the new girl find the espresso beans in the back. The manger was walking around oblivious and twiddling his thumbs, but instead of losing it and just walking out, I decided to chill and reframe...lol (this was more my issue than theirs) just call me Mr. Patient!!! read more

Food quality has gone down dramatically for goods baked in house. The area really needs a good bagel shop.

Freezing cold in restaurant. Bagel stale. Coffee bitter. Out of all coffees, had to ask the counter person for it. Manager passed by the coffees in the kitchen but too busy with iPad to notice. read more

Panera continues to have good food; however, the restaurant is filthy. The floor hasn't been mopped for what appears to have been weeks, the counters are dirty and the bathroom was disgusting. We use to love to eat at Paneras, but, today was our last visit. read more

This used to be my favorite place to visit for lunch in Johnson City. My past four visits have convinced me to significantly alter my support. The service, and cleanliness of this venue is unimaginably poor. The floors are dirty, the backs of the seats are filthy, and the tables (they weren't busy, so there were many from which to choose) were all covered in leftover 'bits' from previous customers. The toilet looked as though it hadn't been cleaned for a month. In an environment overseen by people's Covid concerns, this is intolerable. The kitchen hand who offered me my food didn't hesitate in his private conversation with a workmate, to recognize my presence. The food was fair, the coffee was weak and though warm, was not warm enough to enjoy. I understand the tenor of the printed statement on the door, saying they are very short staffed. That statement has been there over a month. However, we have a small retail business in Johnson City employing seven people. We occasionally lose staff, just as does Panera. What we do is advertise for new staff and always...always... have a replacement within two or three days. Does Panera have such a poor reputation that workers won't apply; or are they trying to maximize profit by using the current situation as an excuse to not hire replacement staff? I cannot hide my disappointment with this Panera. We will continue to be loyal at other locations, but this one has lost us. read more

I got violent ill after eating their chicken and rice soup. Chicken was very likely undercooked. I let the manager know and, although apologetic, he didn't offer to comp a bakery item or anything as recompense for making me so sick. Also, my sandwich last week was all bread and hardly any ingredients so I figured soup would be my best option, but apparently not. Sorry Panera, I'm done! read more

Great spot love Panera amazing amazing amazing amazing amazing amazing amazing food is so good.

We arrived at Panera at 10:45, waited in line for 13 mins which is fine. Not complaining about the wait, we started to submit our order at 10:58..... as I was about to pay it hit 11:00 and was told breakfast was over!!!!!!!!!!!!!!!!!!!! We were unable to place our breakfast order........... horrible customer service. The set up is not appropriate for the 6 feet regulation foot COVID guidelines. NEVER coming here again...... read more

Should be called just Panera because they don't have any bread. We went in and looked at the menu for a minute before going up to the counter I try to order a sandwich and the girl says we are out of the bread for the sandwich I tell her no worries can I just get it on another bread she literally glitches out for a minute and then says we are out of ALL bread like we are the stupid ones for trying to order bread at Panera BREAD!!! Can't stop laughing about this. Restaurant was disgusting too. read more

Walked in and the staff looked unenthused. The ensuing "greeting" matched their enthusiasm. Got two pick 2's to go. After 5 mins on the road, we opened up our order. Between the two orders, we came out with one pick 2 and that's being generous. One pick 2 was 3/4 at best (picture attached). The second pick 2 came with just the half sandwich. So I payed $23 for two "meals" without drinks... The food we did have was decent, but the cumulative experience was enough for me to say Panera is now a last resort. read more

Panera Bread - Sandwiches Near Me - Johnson City, Tennessee

So ate here today and every table was messy , the lights at the table were gross and oily . The floor had paper or food on it . Crumbs in the seat and in the cracks . The food is good but i need a better environment. Who knows what the kitchen looks like if the eating area looks gross . 2 star for environment and 4 star for the food . Im unpleased with how messy it has become. read more

Panera Bread - Sandwiches Near Me - Johnson City, Tennessee

This Panera location like any other Panera location. The food is very delicious, but you will drop a lot of money here. One thing that was a bit odd is how dirty and dusty the AC Units were. These are placed right above where the food is made. Here are some pics of that. read more

See all

It seems like a given that Panera Bread would serve consistently high quality food with friendly service but I do not want to take my local "go to" Saturday lunch spot for granted. Today I was greeted with "you have a free birthday pastry" when I provided my loyalty card. It's not even close to my birthday but hey, I will celebrate with a flaky and fresh croissant. It was the perfect accompaniment to my broccoli cheese soup and apple. For years Panera Bread has always provided healthy food options. I also love their Greek and their summer seasonal salads. This is a great spot for lunch or breakfast meetings and the food rolls out quickly. Today I'm bringing my family home a French baguette for dinner. read more

Panera Bread - Broccoli cheese soup, apple and croissant from @panerabread. The soup tastes so good on a rainy day! - Sandwiches Near Me - Johnson City, Tennessee

One loud cashier, but other than that this place nice. The manager, thinking like a manager, tells me the water cups are by the fountain and they are basically five ounce shot glasses for water == Fail. I just spent $30 and in 15 minutes I'm spending $10 more on bread and your going to give me a 5 oz water cup? FAIL That will cost at least one star, maybe two. The price, yeah, what about that price Panera. I'll admit I don't eat at Panera much, and the wife and kids had never ate at Panera. So, I wasn't prepared in my mind for $30 in sandwiches. Yeah, that's right, $30 in sandwiches. My two midgets only got PBJ for crying out loud. Panera, that is over priced! Now, the shining jewel here is the WIFI. I can't brag on that enough, even though I only used it with my HTC EVO phone, it worked great! Panera, that WIFI and the great outdoor seating just saved you a star! read more

Panera Bread - Awesome baked goods - Sandwiches Near Me - Johnson City, Tennessee

April 8th, 2018: I'm so disappointed about this place. It has been an ordeal to order take out food and get the order right. What's is wrong with the kids that work preparing the food, specially during weekends!!???? I am 10 mins away for. That place and EVERY Freaking SinGLE time I place an order on the app or call, they get something messed up. They always miss something! They are not paying attention to their work!!! If that is something as simple as to read a monitor and prepare an order, I don't want to find out how they are making the food!!! This is my 6th time ordering something and they screwed up in a period of 3 weeks. They messed up my bean soup and onion soup and missing the extra bread that I paid for it. Or missing the muffin or the croutons on my onion soup, or forgot that it was a bread bowl... I'm done! Looking for another place to get my soups! They need to get more responsible young kids. It is a waste of my time, I have had to drive back to the place to ask for what they have missed way too many times. Yep... I'm pissed. And I don't usually like to leave negative comments on a place, I usually just don't go back. Not this time, something has to change in that place. Going back to ask them where is my beab soup... crap! read more

OVERRATED!! Quality and service not there for the $. Guess it's a status thing. Girlfriend likes it though..so I guess I will have to suffer more. read more

Very disappointed in this location not participating at all in Veterans Day. We have lived in many different locations and have always seen Panera participate. This chain is perhaps the most expensively priced food of its kind and this particular location is in a city that holds a VA hospital, yet for some reason they do not feel it is important to participate in Veterans Day to provide a simple free meal for the people who fought for the reason that they exist. This is especially considering that many locations within the national chain do participate read more

5PM snd out of tomato soup, out of sausage, no napkins on the tables or bathroom, just generally dirty in the lobby. No brownies or cookies.,. Just a terrible visit!!! read more

First time to visit the place. We had experience with the food before at conference when their food was catered. We both had Pick 2 menu. Ordered half sandwich and soup. It's not a typical fast food place. read more

This Panera is fantastic. Not sure where the negative reviews are coming from. People that complain about the prices need to stick to their $1 McChickens...I like to go for the breakfast which is always on point and the staff is friendly. The menu has expanded and they now serve pizza for lunch and dinner. Give it a try. read more

good food, love the sip club - usually clean dining area

Pros: Food was good. Mac and cheese was pretty good. Cons: I agree with the other guy, they rushed me into ordering. They only gave me half my order when my buzzer rang. They forgot my Mac and cheese. Had to wait for the Mac and cheese after I already got my sandwich. Sandwich was tasty, but could have been hotter if they had gotten my order right the first time. WHO SERVES PEPSI PRODUCTS? I really wanted a coke. Update: Knocking off another star because I just realized they forgot my bread. How can they even call themselves Panera bread? read more

This place is very expensive for what you get. I had a gift certificate, so the prices weren't an issue. But I would never spend money at a Panera. I got a chicken salad sandwich, a scone, and an acai iced tea. This meal cost over eleven bucks! The food was pretty good, albeit sparse. Service was quick and attentive and very friendly. read more

We use to frequent here a lot as the food is healthier than others and the app was convenient. However, we started to consistently have problems with our orders: missing items, long(er) than promised wait times. Management has been less than a pleasure to work with sorting out the kinks. After waiting 45 min for an order one day I decided I'd no longer eat at this location. A drop in the bucket for them, but not worth the hassle for me. read more

We stopped here while traveling back from VA. The staff seemed pretty on edge the minute we walked in. We placed our order only to find out that they were closing early for a meeting. We were told we couldn't sit down to eat. Needless to say I was stuck trying to eat a chicken salad sandwich and soup in the car. They "closed" the doors at 7pm for a 8pm meeting when they store typically stays open till 10. Employees hurried everyone that was sitting down away at 7:15. Very inconvenient and rude. We witnessed 6-7 families all try and place an order but were rudely told there was meeting and everyone needed to leave. Not to mention the soup was cold and there was a large bone in the sandwich. Disappointing to say the least. Probably won't be stopping here again unless this "meeting" was about this location changing management. read more

We've invested heavily in our kitchen over the years and cook most of our own meals. Panera Bread company has inspired us to explore new approaches to our food creations. Recently, we noticed that Panera has stepped up their game even more than before. The food is always light but hearty, striking the right balance in creativity and fulfillment. The staff are always helpful if engaged for their input, mostly college age, and interesting people when you take the time to notice. I think the chink in Panera's model is the absence of personal involvement once you've reached the seating area. In some ways it's like seating in a nicer cafeteria, which is okay by us because we tend toward introversion while eating. Some might see that as a lack of attention, but it's really some private space in a fast serving operation. Overall, Panera gets most of what we consider right in a place to eat. We rarely go to any other chain or fast food place. This was the only soup/sandwich/bakery shop we took our entire extended family to during a family reunion, no complaints, and everyone had lots to engage each other about over the wonderful food they had ordered. read more