A couple of days ago I went by for lunch. They were training a nice, elderly lady and got my DINE IN order promptly correct. I always get "Pick 2", Frontega chicken & bowl of broccoli cheddar w/apple & water. When my name was called I was handed a bag to go, and was told they had no apples, but could offer me some cut up strawberries or side salad or the bread chunk. I wasn't interested in eating a lot of raw basil in the salad, so I just took the bread. I had to ask for a plate. (I'm sure they will swear not, but to-go orders don't have the same amount of food, or the presentation.) The receipt says Dine In & supposed to be checked off before delivery. I took a couple of bites & noticed there wasn't the usual onion flavor. I took it back & was told there were no onions, sorry. After I finished trying to enjoy my meal, I went and asked for the manager. Another server (assumed manager) stepped out & asked what was wrong. I began trying to explain what happened & couldn't get a single sentence out before she started giving excuses. After I finally got it out, she says "hold on, I'll get a manager."(rykm?) I waited & waited & . . . finally asked for a coffee cup, turned around filled it, added cream & sugar, stirred . . . and as walked out the door the manager apparently still hadn't arrived, since no one tried to stop me. You may think me unreasonable, but being w/o items I understand, that's the norm at the moment -- however, the lack of properly filling my order, and most importantly NOT telling me up front was inexcusable, as I could have changed my order had I known when I placed it. I did learn the reason the server couldn't take the time to listen was because she was too busy trying to get her own lunch. The hazelnut coffee & soup were delicious, as always, but they can't really screw that up. Finally, though I know prices can vary because of the franchise, it was .70 more than the other 2 local stores I frequent for some unexplainable reason. Flip a coin I guess. I've never gotten good service there since they opened. read more