They took an hour to make my pre-made food. There was no order at the pickup table and people were taking food that weren't theirs, the people behind the counter were difficult to work with, and the food was cold. Save yourself some sanity and skip Panera in Harrisonburg. read more

I had a really bad experience there today. A few jinga that were not right: - The parking lot isn't big enough for the store. I waited several minutes for someone to leave but others were also doing this so I gave up and parked at the Home Depot. There are no cross walks or side walks and the road was pretty busy - there is no obvious place to queue so people just sort of wander up and ask one another " are you in line? Is this the line?" It would work fine in Africa but this culture lines up to order - there were only a couple places for groups of 4+ to sit (I guess it is just overall too small) I always end up spending too much (all drinks are $4) but I enjoy the food and will probably go back. I had a really good experience in Waynesboro this past week (planets at exit 94 of I64) that was plenty large, had a play place and a drive thru... I recommend that one read more

i went to grab a meal and iced coffee, but they were out of iced coffees. HOWEVER, i ordered another drink to try and didn't like it, so i went to the register and the amazing girl named Faith who was working register made new drinks with the best attitude i've ever seen a worker at this Panera has ever had. the mediterranean bowl was hands down 10/10!!!! the service (especially faith) was great and they all deserve a huge raise and made my experience so much better than it could have turned out. read more

Today we stopped in for a late lunch. We ordered: cheddar broccoli soup, soba noodles with chicken, chicken caesar salad sandwich and a few bakery items. This was our first time trying the broth bowl; we both enjoyed the broth with the veggies, I didn't care for the soba noodles. The soup was nice and thick and ready to eat as opposed to lava hot. Babe enjoyed his sandwich and pickle. Tried the toffee cookie. It was fresh and good but I didn't like the macadamia nuts inside. read more

First off i come from the northern Virginia area just looking to have a nice brunch. You guessed it. I was distraught when i found out this place doesn't serve alcohol. On top of that my french onion soup has been sitting on the ready ledge for half an hour, should've just got cambells french onion. DONT BRUNCH HERE.#BANDITS read more

I've been ordering curbside/takeout for several months from the Harrisonburg, VA location. They're just wonderful. Great customer service, friendly personnel. I've *always* rec'd what I ordered; nothing excluded. Thumbs up!! read more

Had a bowl of soup and a cup of coffee for almost $8. Average taste on the soup, the coffee tasted as if it had Been poured thought a sock filled with cigarette ashes. read more

This location needs updating and cleaning. The ladies toilet smells bad and need a thorough cleaning to get rid of the smell of urine. In general the place is run down. read more

Went online to order a sandwich today and use my gift card. I had the card for awhile so I decided to check its worth. I had to scratch off the pin in order to check the balance. It came up 12.40. Since I didn't remember using it, I called the store to see if that was correct. Manager took card number and told me it was correct. I commented that I thought the PIN number couldn't be scratched off until you use card and she agreed and said she would go online to see when prior purchases were made. She informed me that she couldn't find anything online but she couldn't do anything to help me so I paid for my sandwich and left. Service was not very hospitable and sandwich (Chipotle Chicken Avocado Melt) was not great. All in All it was a bad experience. read more

I'm from PA and I love Panera Bread but was disappointed with this location. All the tables were dirty, no speedy ordering kiosk, along with their ordering system was down and we had to pick up our food (in PA they serve your food). The thing that disappointed me the most was; this is my dad's first time eating at Panera Bread. I've been trying to convince my dad to eat here for the longest time and I finally convinced him to try it. You see, he's a picky eater and a big guy with a big appetite (stubborn too...don't tell him I said that). I told him to get extra steak on his panini (of course we paid for it, expensive) but when we got our meal there was hardly any meat. I feel so bad that this was my father's first experience with Panera Bread. read more

WOW!! Raw bacon?!? on husband's untoasted sandwich... Then I'm scowled and laughed at when taken back. My sandwich was partially toasted making some of it cold. Won't be visiting this one again... I'll wait to go to my tried and true Sherman, TX location. read more

This is absolutely the worst Panera I've been to. They screw up orders regularly, overload with the lousy ingredients (romaine lettuce) and skimp on healthier stuff (kale). The service, especially for rapid pick-up, is bad (50% of time order is messed up). I like Panera so have put up with this some, but I come here a lot less than I would a regular Panera and am close to giving up on it. read more

I had lunch with my daughter and I was very disappointed by the cleanliness of the place and also the poor quality of food. If you pay $13 for a 1/2 salad and 1/2 sandwich, you deserve a good food and Panera is known for its quality food. But, what I witnessed in this visit was very disappointing: the salad had one piece of chicken so do the sandwich-this is a rip-off. Secondly, I returned their survey and didn't hear from the management. Panera is no longer a value place for customers-what they advertise and sell is completely different-this is also deception and theft. read more

Would give 0 stars if I could. 1 hour wait for rapid pick up order. Small portions. Sloppy mess. Don't go here.

I have yet to go in when they have mac & cheese available. May be a coincidence that I happen to go every time they run out but that seems to happen quite a lot... read more

This is the second time in a week I met friends here and I am now saying No Panera! Took 40 minutes to get a coffee and 2 egg sandwiches to go read more

Don't ever go past 4 they are always out of everything by then. They won't tell you this until after you have payed. They are Always super slow. They are probably the worst location in the franchise. read more

Wasn't the cleanest and a girl, I believe was the manager, was very rude. Will never come back.

A nice little Panera. No complaints. Never had an over-the-top experience but never a bad one. Its just...good.

Always excellent food, baked goods & coffee! The soup is the best in Harrisonburg! Never had a bad meal there, the staff is always nice.

Panera always has fresh tasting food and a friendly staff. I have never been disappointed with anything they have served me. Try the half and half deal when you get a half of sandwich and a bowl of soup. Yum. read more

Quite possibly the worst Panera I've ever eaten at. I've given this Panera a chance three times, and each time they have either messed up my order or been an hour (if not more) late with delivery. They don't seem to have enough drivers around and don't seem to care when you call and complain. Honestly not worth it, so spend your time and money somewhere else. read more

Funny how there are inconsistencies between Panera locations. Service was fine, filthy tables throughout the restaurant. Ordered turkey chili, it was cold, power kale salad was soaked in dressing and had more cheese than lettuce, even the soda didn't taste right. The baguette was also inconsistent ranging from the typical hard crusted to soft like sandwich bread. read more

Omg try their take two Apple Fuji salad with Squash soup. For a dollar more they will upgrade your cup of soup to a bowl. Then they will ask u if you would also like a pastry item for a dollar more and who can say no to that. They are fast and have a very nice outdoor seating area and clean brooms to boot. The squash soup is only available n the fall. But they have a turkey cranberry flatbread then that is awesome read more

Oh my. I looked at the reviews here and decided to try anyway. I mean, make my own decision. My husband and I walk in, and headed to cashier to place order. Not busy at all. We order a bread bowl. As another employee is hollering something across the way, the cashier aimlessly stands there, looking off, with her mouth hanging open. Then says, well I guess we are out of bread bowls. Ok, well then I'll have the edamame bowl. She looks SO out of it. She stands there looking at me with a blank stare. I say, the soba noodle bowl, with edamame. She turns around, looks up at the menu on the wall, and I have to point it out to her. Then she says, 'oh, we don't have that'. Geez!! If this is a franchise, get a new owner!! I was disappointedly shocked at the way this particular store is run. Stay away!! read more

Delicious just like any other Panera. Nothing makes this one stand out except man does the parking suck and it gets really crowded with students at lunch and dinner time. Staff are always friendly. Try to come here before or after a major meal time. read more

It's Panera, a chain, so I'm not even going to talk about the food. If you've been to a Panera, you know how the food is. I've always had positive experiences at this particular Panera. If they screw something up, they make up for it. I order Rapid Pick-Up pretty frequently so I can skip the line (it's usually very busy at lunch). My only complaint is that customers who are not getting Rapid Pick-Up Park in the spot reserved for that and I end up have to park much much further away even though I'm just running in to grab my bag. Not a huge deal, exercise is good. But just annoying and that's not the restaurants fault. read more

Solid service. Good food. I mostly come here for breakfast - the coffee is not great, but good, and they are militant about keeping it fresh. The broccoli cheddar soup is amazing. Pair it with a half sandwich for a great lunch. read more

First time here, pretty nice soup and salad combo meal. Smoothie was very not fresh, filled with ice and you can tell that the ingredients were not fresh. Soup was slightly too salty. I liked the dried fuji apple salad! a 3.5 star read more

After having worked here for a couple months, I can say that this is one of the worst run businesses that I have ever encountered. This store is run by two overly-dramatic sisters and an armed forces veteran who thinks that Panera is the only place that exists in the world. While they have a large number of employees who make a large portion of their living working at this store, they refuse to hire anyone "full time", giving everyone just under what they would actually need to survive. The food is beyond sub-par, as is most fast food, but the veil of misinterpretation is placed over Panera for some reason and misguides people into thinking it is healthier because it costs more money than Burger King. While the employees are horribly mistreated, the sisters walk around like they can contribute nothing because they are so "busy" but sitting around eating pastries and texting seems to take up most of their time. Oh and for the record, "baked fresh daily" means re-heated in an oven after the frozen pastries arrive on a truck twice a week. read more

Restaurant extremely dirty. Asked to have tables wiped and they were upset about what should be expected by management. Poor job of cleaning tables. I'm sure the rag that was used was not sanitary. read more

Great food but I wouldn't come here to study. I've been here studying for several hours and then the lunch crowd came and their internet kicked me off stating they reached the maximum number logged on to their internet and to try again in 2 hours! I never even logged off of the Internet. I will be going next door to Barnes and Nobel where they don't kick you off. Very disappointed. read more

Very disappointed with my experience here last evening! The cashier got my order wrong, I got a half sandwich instead of whole. Then when I already got on the road I realized I was missing my second sandwich entirely! I had paid for all of my food so drove back there only to wait in line then finally talk to an untrained employee who "didn't know how to fix it". Had to wait longer for her to yell down a manager who didn't even apologize or do anything to make up for the inconvenience. We waited and waited then the guys making the sandwiches asked if they could help us and when I said I was waiting for my chicken sandwich another guy said "oh yeah, this is the one we missed" and put the sandwich made half an hour ago into my bag! Not fresh, not good, not satisfied. Mediocre food (lettuce in my salad was wilted and brown on the edges) and poorly made (ingredients in my sandwich were plopped on one side or the other and not spread). Won't be coming back (and I've been coming here for ten years). read more

It's not special, it's just food I can see myself eating. Yelp hit it spot on with this one, "Meh. I've experienced better."

I've been to Panera Bread in several locations and this one several times. But the last time my chicken was just barely cooked and got cold quickly. Also, there isn't much "goods" on the sandwiches. They are mostly bread. I remember them being better a few years ago. I won't be going to any Panera Bread in the near future. read more

Great place to grab some lunch! Amazing salads and all kinds of options! And they actually get you your food rather quick!

One of the best Paneras I have been to. Saturday morning 9:00 - person who took my order was friendly and efficient, food was served promptly and my steel cut oatmeal was steaming hot!! I've been to several Paneras in different locations and I have to say this is the best one ever. read more

Panera is pretty consistent but on my last visit, I was frustrated with the service. Maybe it was on off day but I felt ignored and my order took forever. Still...decent food. read more

The management staff make this place rock and roll. Not only is the food good but they place is super-clean.