Came in through the drive and was feeling a little frustrated because Starbucks was out of everything and instead of being rude to me Maddi their cashier was so patient and repeated back my order. She even complimented my arm sleeve. Thank you Maddi! read more

This Panera isn't like the others I am accustomed to. We were able to order using the tablet to avoid the line, grabbed our pager as usual and sat down. Usually the ladies bring the meal to the table where we are from but in this location you walk up to the kitchen area to get it and drop your pager in a basket. It isn't a huge deal, it was just confusing at first. They also offer pastries like the Panera by the house. The experience was very neutral. We didn't have any good experience or bad. Just..blah. It felt really like a burger King experience to me. read more

Haven't had a turkey bravo in a while. Got one today and it was just as I remember, very tasty. The only complaint is that the drive thru customer associate asked if I wanted half or whole sandwich. I told her " half". I got and paid for a whole sandwich. Edit: I agree with others who have stated that this location isn't as (insert good compliment here) as other locations in and around Garner/Raleigh. read more

I stopped in today to try the new spicy chicken sandwich. I'm not sure if it's supposed to be cold, but mine was. Not very good. Just tasted like mayonnaise and Buffalo sauce on a cold grilled chicken breast, and the fried pickles were odd tasting, but I only had two on my sandwich. There was so much mayo and sauce that it was dripping out of the sandwich. I will be sticking to the bacon turkey bravo. read more

Slowest Panera I've ever been too. 30 minute wait for 5 cars. I wouldn't recommend come here at all I know for sure I won't be back.

Just very subpar customer service. While getting ready for my sister in law's wedding we decided to order some sandwiches and salads for the ladies getting glammed up for the festivities. We ordered online and went to go pick them up at the designated time. Seems simple, right? We show up and our name isn't on the "rapid pick up board". Not a good sign. We asked the woman at the counter about our order and I could tell by her reaction that she had no idea what I was talking about. Definitely not good. She then engaged her manager but said nothing else to us. She kept making other items and didn't let us know what was going on at all. We had to ask her what the issue was, but there was no explanation given or even really much of an apology for completely missing our order. The fact that they got our order out within 15 minutes is the only reason this review is two stars. read more

The bagels here are AMAZING and the coffee also! The restaurant is always clean and the employees are always nice here. However, lunch and other pick 2 meals seem to be extremely overpriced for the value of what you are ordering considering the amount of food they give you is so little! But definitely great for anyone looking for healthy fast food! read more

Took over 20 min to get a sandwich and pastry. They routinely are slow. Won't be coming back.

We always enjoy visiting Panera Bread in Gainesville, VA...a lot!! However, this new one here in Garner, at White Oak mall, is a different story. Not sure why management uses the term "clean food" several times in their ad, but I wish they cleaned their tables and carpet. Not to mention cleaning up the poor service. There is nothing worse then sitting down to a sticky table and staring at crumbs and food under every table. Or dealing with staff who seem unsure of why you are there. This morning we ordered two bacon, egg and cheese bagels. While looking up at the wall menus, the manager switched them over to the lunch menu. We kind of laughed and told him my wife was still looking. Then we started to order. Nope. No more everything bagels left. Then we asked for plain. Nope. Out of those too. My wife asked for a scrambled egg well done, explaining she can not eat undercooked eggs. I took the over-easy. While trying to order, we had to stop "several" times because another employee kept interrupting to chat with our cashier. The manager was standing right there and we hoped he would say something. Pretty annoying to be cut off constantly while placing your order. Finally we paid and sat down. After finishing our coffee and bear claws, I went to the pick-up counter and asked for our sandwiches, which had unfortunately been sitting there on the counter for 10 minutes. The pager was apparently not working??? Okay! Considering there was only two other couples inside waiting for their orders, I would think someone would bring the food to us after seeing it sitting there for 10 minutes. Or, yell out. We sat back down to eat our cold sandwiches and discovered we both received our bagels with our eggs cooked over-easy. My wife went back to the counter and explained she asked for her egg cooked scrambled and well done. She was told that was the last egg and offered a refund, which she took. She then tried to hand the sandwich to the (male) manager, who stood there the whole time, once again not saying anything. Not even an apology. When she tried to return the bagel to him, he looked at her a little baffled and said he could not take back cooked food. She laughed and told him he could throw it away if he wanted. After 3 unsatisfactory visits, I think this was our last try. Forget the clean food ads. Strive for better management, and managers should strive for a clean restaurant and preach good service. read more

So. I love Panera and often frequent different locations while Im out. I have the misfortune of this location being the one that is on my way to work so I often have to go this one if I want Panera. It seems that no matter what time I go or what I order, they are either out of items or they make my order wrong. I cant even say its one person as I go different days and times. The two times I came back to have the order corrected, the manager was nice and did remake it but I feel like its a huge hassle to have to always correct an order and I also don't always have time so I stopped doing it. The staff always seems to be in a bad mood, in a hurry and never happy to help. read more

I can't believe the inconsistencies I reviews for this place, so I'm weighing in with 5 stars. I've been a regular since June, 2020, and every time I've ordered, be it drive-thru, take-away, or dine-in, I've received a friendly greeting, prompt, courteous, and timely service, and a good value. I can't remember anything being "wrong," but when I've engaged staff in conversation, it's always been cordial; and my questions or concerns have been addressed with professionalism. I highly recommend. read more

I went here for a good meal but they got the order wrong row time and they didn't get it right and never eating here again.

Worst customer service. The lady was sooooo rude, not sure if she was the manager, but no customer service at all. I came for breakfast and really had the worst experience. That lady shouldn't be attending the customer. She was also rude the the employees that tried to help. read more

I will keep this brief....first kets start with the challenging. 1-This place is very busy and sometimes they make mistakes. 2-Sometimes large order rake awhile. 3-Occassionally the tables can be a tad sticky That's about the only few negative things I can see. The food is always fresh and delicious and as with most Panera Breads, can you find a nice selection of great salads (best salad place in Garner hands down), soups and some.creatuve sandwiches. If you're gluten free, you don't need to get bread on the side..you can get an apple or something else. I've been here regularly (like once a month since it opened) and have enjoyed the takeout and eatin..offers ample space and you sit yourself, you can order online or at the kiosks (which I recommend because it's way easier to customize your salad and see all your choices)or in person at the counter. The service is typically pretty speedy and the customer service is helpful. By the way, they have a nice selection of teas and flavored water and not just the typical soda machine..I'm craving Panera right now! read more

I'd like to commend the manager of this location for his or her manifest dedication to the hiring of a marginalized class of workers. Assholes struggle to maintain gainful employment in this economy, and for the disenfranchised subset of derisive, indifferent workers who view cash bearing customers as a burden to bear, the problem is particularly acute. Few franchises in this industry have the courage to throw caution to the wind and risk financial insolvency by insistently continuing to employ representatives so bad that they compel customers to depart the drive through and immediately pull over on the side of the road to pen a public review. Every business that has ever attempted this model has failed miserably. Perhaps you'll be the brave exception. read more

My first experience was a disappointment to say the least! I ordered a bowel of SW chicken tortilla soups and Steak Arugula sandwich that came with an Apple all for $13.34. The soup was horrible. It seemed like they threw some ingredients in lukewarm water and served. No taste, no texture, just horrible. Couldn't eat it. The sandwich was as bad. The Apple was the only edible item. I could have bought a bag of apples for $4 from Lowes foods, Lol. I would probably never go back to this place. read more

My to go order was ready to go when I got there and my order was well made and correct. Exactly what I expected which is nice. On my way out, a restaurant staff member opened/held the door for me which was very nice. Overall good experience. Will have to try them again to check for consistency. read more

Panera was so wonderful some time ago. But since becoming a change everything tastes dull and awful.

The food here was very good. The cashier mixed up my order but it was still very good so I wasn't upset. The overall atmosphere was very good. The tables were all nice and clean and it was overall a great experience. Definitely would go there again read more

Panera Bread - Really clean! - Salad Near Me - Garner, North Carolina

Goodness gracious, this is the literal worst Panera I've ever been in. Nothing is ever in stock, coffee is ALWAYS empty, and the dining room is trashed. I stopped in (against my better judgement) last week to pick up pastries for work, fingers crossed that at least they could make that happen. They had 3 pastry items, so I had to get a bunch of cookies to round it out, and I had to piece together my coffee from Hazelnut, Columbian, and Decaf because all the carafes in the lobby were empty. I also hadn't been in recently (see my prior review), and I found the note on the door about "employees who don't want to work" VERY off-putting. Management needs to get their shiz together. They're the ones looking bad here. read more

Unfortunately as I have experienced with most restaurants in White Oak customer service is lacking. On this my first visit to this location as I stood in line the cashier just stood there, she did not speak, no next or may I help you, then when I walked up to counter she helped me, I was there for the Tuesday bagel special and of course the cashier could not answer my question about how many bagels you receive for the $6.99, while I was waiting she spent her time playing with her hair and asking another employee to borrow his phone so she could send a text, very unprofessional and did not appear to be anyone in charge, I was waiting for the cashier to handle food but she did not, my next visit will be at the Cary on Dillard drive location, awesome store manager there! read more

Went here this morning for a quick breakfast. My wife ordered the egg white avacado spinach sandwich. After a 15 minute wait buzzer went off and when she went to add some pepper there was no egg white!!! None!! I took it back and they remade it with no spinach or tomato!!! On the third attempt the tomato was small and hard and they spread some pesto on the egg. My wife will not go back to this Panera ever. After the third attempt manager did not seem to care her cook guy was poorly trained or just did not care. This was the third trip where my my had a problem with her order from the kitchen. The bagels and Danish are fine.... The kitchen staff is a mess!! read more

Do not leave this store until you check your order. If you customized your sandwich, it will be wrong. It is guaranteed. Complaining will do no good. The responsibility is solely on you. I have NEVER gotten a correct order from this location. Management has no intention of fixing this issue. They just offer cookies or more food. I just want to go here one time and get a correct order. read more

We had a free kids meal coupon from his school, so we went to try them out. I've ordered from here before just not off the kid's menu, its not worth it. If I had to pay it would have been 6.56 for some days old white sandwich bread with block cheese and an apple juice box, thats all that comes in the meal. My son said the crust of the bread was too hard to eat, so I cut it off and he said it was disgusting. The only thing he liked was the apple juice, thats all he consumed from the meal. read more

Costumer service is on point. Young lady the helped me the last 2 times is super nice. Hate I don't know her name but will update if I find out. Food is ok. All the Panera breads I've visited lately seems that the food quality has dropped. We've had multiple different bagels and desserts and it just seems lacking. I will say I've never disappointed in my favorite, blueberry muffin. read more

Panera is absolutely amazing and this one is no exception. I went in for lunch and couldn't decide what to eat (I'm an indecisive person. I'm working on it) and the amazing employee suggested the new salad. I got that and loved it! She also got me signed up for Panera Rewards for a free pastry. I ordered a blood orange lemonade for the first time and I can't stop thinking about it four days later. Please, do yourself a favor and get the blood orange lemonade! (Unless you're allergic. Please don't die). Wonderful service and amazing food. read more

I had a problem here and the management team went above and beyond to help me. They even baked the dessert I wanted fresh and called me to tell me it was ready!!!!!!! read more

I usually use delivery but this time i decided to do rapid pick-up. I get to the store only to see lights off in the dining room & a sign stating the dining room is closed. The pickup parking spots did not have a phone number. When i called i was on hold until the system hung up on me. So i had to wait in the drive-thru line. Then i'm told "the dining room is open (can't back out now) and no problem we'll give it to you at the window". Uh yeah it is a problem. Your dining room appears closed, no one answers the phone, and i had to wait 15 minutes for my "rapid order". I could have already been home by the time i got my food. And the flatbread pizza wasn't even warm, the sausage was watery. Seeing as how i had to wait 15 minutes, they probably won't miss me, but i'll not be getting Panera from them for a long time. There's plenty of other options in the area. 1 star because the while the sandwiches were ok , even though i got two quarters of a sandwich, when i ordered 2 halves. read more

Not happy at all. My regular Panera is so much cleaner and well managed. 1st, there were no pagers at the kiosk so i had to ask for one. 2nd, I went to the counter after paying to order a cookie b/c the one I wanted wasn't on the kisok menu. The 3 people behind the counter were too busy screwing around with each other to provide any type of customer service. 3rd, one of the hot drinks we ordered took 10 minutes longer than the rest of my order. 4th, they don't bring the food out to you so i had to bring everyone their food and stand at the counter...waiting for the drink. 5th, idk how, but my tortellini was burnt and crunchy. I brought it back to the counter (b/c god forbid they check on you) and they made another. Sadly, the chicken was dry. 6th, after all this the manager brought my fixed food but never offered me a sweet, even though it's company policy. My experience at, literally, every other Panera has been opposite. I'm sad. read more

I just picked up a curbside order from this location. One of the salads was small so I asked was asked if I wanted to speak with a manager. Erica came out to my car, offered to make another salad and personally brought it to my car. Thank you for your wonderful customer service, Erica read more

This Panera is Sub-par to say the least. The staff members aren't very friendly and the amount of flies are disgusting. Flies were all over the pastries at the front counter and when we told them about it, she seemed so unbothered. I will not return. This establishment is less than a year old.....unacceptable. read more

This location is the worse. They do not offer sausage.. which means the selections are limited. When the food arrives it is not worth eating. I call to complain and all they did was to say we're sorry--no option to reorder or offer your money back. My next complaint will be at their head-office. The web app doesn't offer delivery for this location--no use using it. read more

I didn't even get a chance to eat here-but will tell you right now the customer service was horrible. Didn't even make it past the front counter. When you walk in -there is a funny smell and the area isn't quite clean. I went to use my Panera rewards (which I got after spending 500.00) and they said their machine was broken. She talked to the manager and he told her I would have to use it next visit. Well-I'm obviously not going to this place next visit. Even I'm smart enough to know I could order online and use my rewards at the restaurant --but he didn't give me that option. This place is nasty. Now I see why it has 2.5 stars. The only way that happens is when there is bad management. read more

Food took a long time. They have pagers, but instead of using them or offering the table drop off service, they yell your pager number across the restaurant. What was worst, however, is that one of the staff asked me if she could pet my service dog, but didn't wait for my answer. I kept trying to stop my dog, but realized that the only way to stop her from reaching for her was to step between her and my dog and tell her my dog is working. She then gave me a look like I was a mean person. Please, whoever's in charge there, fix this place. Panera is my favorite restaurant and you are the closest location to me. You are not holding up your end of the franchise promise by having such a crummy branch! Too much wrong with this place to have enjoyed my dinner. read more

Every time I go here lately there is more of a disappointment. My sandwich had one little piece of chicken (it was a chicken frontaga panini) and this seems to be the trend, less and less on the sandwich. On a different trip My salad had no chicken and I didn't realize till I got home. It was suppose to have chicken. You pay more and more for less and less. This place is too expensive to not get the food you order or mini portion size. read more

I'm glad to have this option in the new White Oak shopping & restaurant area. I used the drive thru and ordered a 1/2 Napa Almond Chicken Sandwich with 1/2 Green Goddess Cobb Salad which came with a big hunk of French Baguette. The Salad was really fresh and the sandwich was yummy. The baguette was fresh and tasty. It was plenty of food for lunch, and for $10.91 it should be! No complaints on the Customer Service, it was just the drive thru but the girl was really sweet. read more

We were one of the first to arrive when they opened. Dining room not cleaned from night before. Soda all over floor by soda machine. Feet sticking. Hall to bathroom was slippery. Mentioned to manager who came and mopped up. Breakfast was actually decent, could of been a higher rating if dining room was clean read more

My service is always fast and food is always good when I visit this location so I keep coming back until is starts slacking for me. Last time I visited They were cleaning when it was slow which is what I like to see. read more

This place is a mess. I ordered bagels and cream cheese tubs and opted for rapid pick up when I went to work and opened the box there were only bagels and no cream cheese . I called the store and asked to speak to the manager twice at both times the manager was busy. I myself ordered a blueberry bagel and being the only order that they had it took them 10 minutes to bring out a toasted blueberry bagel. read more

We went into this Panera Bread expecting to have a wonderful experience like we've had at the other locations we've been to...We walked into this location wanting to purchase 2- $50.00 gift cards...We started at one register and the lady had us swipe our credit card 3 times ( which would've totaled $75.00) she kept saying that something was wrong and the she called for another girl to come help, she got to the register and had no clue as to what was going on...so we moved to another register and had us swipe our credit card another 2 times (totaling $50.00) then she would state the card information would come up as invalid and the register would freeze up.....We cancelled that fiasco and just placed our order....I ordered the turkey & avocado BLT (NO TOMATO) with chips and undetermined pastry and my husband ordered a tomato soup sandwich and undetermined pastry...When we got our order, the manager who had taken our order had put in that I wanted to MAYO and I had to pick off the tomato....thank goodness that I wasn't allergic to tomatoes.....We finish our lunch and go to pick out a pastry...We start looking and there are flies every where! 9 to be exact, you can see one of them on the chocolate chip photo I just posted...2 of the flies were fighting over the chocolate canolis and 2 others were getting it on over the blueberry scones....We told the manager about this problem and all she could say was: "Yes, sir I'll take care of that.....Yep, i see the picture sir.....I'll take care of it...." basically telling us, "Yep, I see it.....shut up about it and get out of my store...you're going to scare away other business" and, just as we thought we sat outside watching to see if she did anything about it and she never even went over to take care of it....she grabbed a broom and went to sweeping something...this is the WORST service we have EVER received from a Panera Bread! read more

Panera Bread - Flies galore at this Panera Bread....and two were getting it on over the chocolate canoli's...GROSS! - Salad Near Me - Garner, North Carolina