I think the quickest service ever! I placed an online order for delivery at 11:35a and it was received, prepared and driven to me/delivered by 11:55. So awesome! And when I put extra feta on the salad, they delivered! Thanks team. Panera's Greek salad is one of my favorites and that dressing is perfectly light and tangy. Haven't eaten inside this location but the food and prompt service were both 5-Star worthy. read more

Panera Bread - Sandwiches Near Me - Franklin, Tennessee

Ordered for a large group from this Panera and food was pretty good. The sandwiches and cookies were a hit but the salads looked like they were made at 6am (for a noon delivery). Service was awesome from the woman Deloitte food. I'd order here again but maybe skip the salads. read more

Panera Bread - Cookie! - Sandwiches Near Me - Franklin, Tennessee

Friendly service when you walk in. Order at the counter or kiosk then find a table and wait for your order. Service was quick and food was good. The ambiance is welcoming though multiple tables had crumbs on them. read more

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Delicious food and excellent customer service! I've come to this location a few times over the past couple of weeks and have always been blown away by the outstanding food quality and kind employees who always bring positivity to the restaurant. This time, I got the duo meal with grilled cheese and tomato soup, which was a great deal for the price and absolutely soup-erb!! The clean and welcoming interior is icing on the cake for this Panera Bread location. Thanks, Panera! read more

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We like going to Panera. The sandwiches are delicious and they have plenty of treats for dessert. Recommended. read more

Love me some Panera! I ordered the vegetarian sandwich, which was loaded with vegetables and it did not disappoint! The hummus in it was the perfect compliment along with the spices they used. I ordered it using uber eats and it came fresh and ready to eat! I'll def be ordering this sandwich again! read more

This Panera bread has the best cinnamon crunch bagels! This Panera location is right by my church so I love stopping by here to grab a bagel and a drink. The staff is always friendly and there is never an issue with parking! For some reason this locations bagels are so delicious and fluffy. The only downfall is the charged lemonades don't mix in the machine so the sugar is separated from the drink and just looks kind of gross. This isn't a issue for me though since I like the ice coffee also but it would be nice if they fixed there machine! Nevertheless I love this Panera bread! read more

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Once again we found ourselves returning home after running some errands; decided to find a place for a relatively quick lunch; allowed our grandson to help choose. Also decided to order on the app rather than venture inside. App is excellent! It's easy to navigate and order, loads quickly, allows you to review your order at every step. Food was delivered curbside by a very, very congenial wait person. (Truly sorry we didn't ask her name.) I particularly liked the calories noted beside the items on the app. App also includes quick links to ingredients and possible allergens. This feature is very important to people on restricted diets. Kudos, Panera! Soups were hot and tasty, tomato was creamy and 10-Vegetable Soup was very nicely seasoned. Sandwiches were up-to-par as in the past with generous fillings. Free dessert with first use of the app. (Another nice touch!) And, as always, a "chunk" of crusty, yet tender and flavorful French baguette was included for each of us. Pull up to signs in fire lane (!?!) for Curbside (as per signage) or pull into one of the designated and numbered parking spaces in the general lot near the entrance or order right at one of the outside tables using the app. Now, that's pretty cool. (Tables are numbered for delivery ID).....or simply slip inside as in the good old days. read more

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This Panera Bread is located directly on Mallory Lane, within the Kroger shopping plaza. It is slightly tucked away as it sits in the corner of the complex, but this makes parking a little easier on those busy lunch afternoons. From the outside this location looks way larger than it actually is, so it can get packed fairly easily in the afternoons, so if you are in a rush on lunch, may not be the best spot. However, to alleviate some of this traffic and speed it up, this location has recently implemented the self-serve order terminals. They have three of them near the registers and I will say this did help keep lines down during the lunch rush. The process is the same, once you order and pay, they call your name at the window to come get your food...and off you go. Food at Panera is standard, over the years they have taken a few of my favorite things off the menu (bring that chipotle chicken sandwich back please!), but I am grateful that the tomato soup is here to stay, hopefully forever. This location is a tad dingier and less kept than other locations. The drink station had multiple drink options out, missing lids and drink spills, while the other serving stations were equally disheveled. Overall, it is a fine place to go for lunch or a quick serve light bite for dinner. read more

Every time I come here it's dirty. They do t clean up after the customers who should not be slobs but they are. The outside is gross never cleaned. They coffee is nasty I don't know who is making it but they should be fired because other Panera's are much better. The coffee here is not edible. read more

Just ordered Chicken Noodle Soup in bread bowl and was so disappointed. There was less than a cup of soup and bread bowl,maybe 3 inches in diameter. Lots of bread not much else. Soup was ok. read more

I went to Panera for quick service. I waited for 35 minutes for my food. It was busy but the workers were taking their sweet time. I was in a rush and I almost did not make it to where I needed to be. I didn't even get to eat. Oh, and they forgot my fork so I couldn't even eat! read more

Clean and inviting layout. Food from corporate America is now subpar. Food was hot and presented well. Mangers very attentive to clients. read more

Every time I come here and get my food to go they are missing items and the food quality is a lot worse than eating there. Half of my salad was mushy lettuce and brown. Definitely feels over priced for the quality of food I have been getting. read more

This place is pretty dirty. Floor, doors, chairs, some walls and the bathroom.... I'd run to a gas station bathroom before going in there again. I have a 3 year old that has to use that toilet and I felt like he (and I) needed to shower after. I suppose if it were really busy I could understand but there were maybe 4 other tables being occupied when we got here. THIS Panera location = Real letdown The 1/3 of the store that was blocked off by chairs seemed pretty clean but must be for show..... read more

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Quote of the night Me- "Hi, could I order another dish? This is cold" Worker- "let me microwave that for you" Food was sub par and fairly expensive considering quality. Lots of 'new employees wanted' signs and overall wear and tear. read more

Panera Bread - Chicken noodle soup - Sandwiches Near Me - Franklin, Tennessee

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We love Panera, but this location (Franklin TN) is not up to the standards whatsoever of every other Panera we have been too. Never clean and the food has many issues.......cold soup, cold coffee, no coffee. And we are very understanding of the busy times. They need to hire a better manager and staff. read more

Panera is always the go-to when your in a hurry or need to meet someone to chat. The food is consistently good, not great but at least you know what you are getting. I have had many of there sandwiches and pastas which I have all enjoyed. But the real reason I go to Panera is for their cinnamon crunch bagel and honey walnut cream cheese..... Some may say its dessert while others consider it breakfast. Whatever you consider it you cant deny it isnt absolutely delicious. I also like to get a chocolate chip muffin top to really finish off the sweet tooth. Two bagels, a muffin top, and a coffee came to just under $10 so thats a pretty affordable breakfast that comes out quickly. Overall, Panera is one of my favorite breakfast places to frequent just because the consistent good food and service! read more

Panera Bread - Cinnamon crunch bagel + chocolate chip muffin top..... destroyer of all sweet tooths. - Sandwiches Near Me - Franklin, Tennessee

This Panera has gone way down hill. If you want a pastry or bagel late afternoon you might have one or two to choose from. you may not have anything at all. The place is always dirty. You have to knock the crumbs off of about any table you choose. There's trash on the floors, napkins laying around and dishes piled up from not being picked up for hours. I hope management will read this and gets it together. Word travels fast and it doesnt take long before people make other choices. read more

Ordered a family size chicken noodle soup to be delivered for my sick family for $24. Received less than desirable amount of soup. Says it feeds a family of 4....what a joke. Will not be ordering from here again. Serving is ridiculous read more

Panera Bread - Family size soup. Terrible deal!! - Sandwiches Near Me - Franklin, Tennessee

awful. the music is soooooooooo loud i get a headache. foid orders wrong. ugh!!! go elsewhere read more

As a lifelong Panera fan, I'm incredibly bummed that I've had only genuinely terrible experiences at this location. Today's visit was no exception and in the end, I never even received my food and have decided I will not be returning. I put in a to-go order for a salad around 11 am, thinking I could swing by to pick it up on my way back from picking the dog up at the groomer. The app noted that the order wouldn't be ready until 11:35, which I thought was a pretty steep wait time for a salad, but given that I had errands to run before picking up my food, thought timing would work out fine. I arrived at 11:30 and noticed that the app indicated my order hadn't been even started being prepared. I took the dog to on a mini walk in the parking lot to kill time as I continued to wait. By 11:45, I was fed up with waiting and decided to stand in line (another 10 minute wait) to ask someone to just cancel and refund my order. This then involved another long wait as the girl at the register needed help figuring out how to do it, but they finally were able to let me know I'll receive a refund in 2-3 days. The girl at the counter didn't offer a clear explanation as to why I waited so long, so I asked to speak to a manager and she said I would need to wait for that as well. It was time thoroughly waisted as the manager seemed to lack any contrition or explanation for having to wait so long for such a simple order. He seemed annoyed that I was even asking for his time, a mood that honestly turned me off from ever returning to this location. I have honestly never been to this location and received an order in a timely fashion, no matter what time I arrive and order. The manager's lack of empathy or even a sense of being sorry really turned me off from thinking this location remotely cares about its customers. More significantly, this location is just gross. Most employees wear their masks as chin diapers (under their nose) and on a past visit, while waiting 30 min for an egg and cheese bagel, I witnessed an employee that was making food wipe his nose aggressively on the back of his hand and not replace his gloves or wash his hands until I told another employee how much it grossed me out... only to later witness the employee I had confided (who was also preparing food) wipe their hand on their sweaty forehead. So in sum, if you want an obscene wait, bad customer service, and potentially germy food, please go here! If you want a normal Panera experience, please take the 15 minute drive to the very pleasant Brentwood location on Old Hickory. read more

Still looking for the bacon in the chicken Bacon Rancher sandwich.y balsamic chicken greens and grains salad did not have chicken but they did give me a cup of chicken on top when I complained. We fed a family of 4 with 3 sandwiches and a salad with drinks and the total was $70.00. The only positive was the toilet had more paper than the salad did chicken! read more

Despite the order being entered properly at the register and noting a food allergy the order was made incorrectly and all modification requests were ignored. Called about the order three times, not during the busy meal times... first rang until disconnected, second answered with just a "hi" not even saying it was a Panera and hanging up on me, third time finally answered and said she was the manger. Claimed to not be able to find my order using the order number or my Panera card. Asked to credit my CC, never said for what amount, never asked if we'd like the order remade properly. Disappointing service and solution for sure. Just moved to the area and will not be in any rush at all to return to this Panera. read more

Panera Bread - Sandwiches Near Me - Franklin, Tennessee

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Okay, I was in Franklin TN for the night before heading home the next day. First, the young man who took our order was very kind so I have nothing bad to say about the service andddd the food was decent too. The restaurant was completely filthy though. Dirty tables, food, trash all over the floor. The tables were grimy and gross. Sign that said they were hiring so I know they were short staffed but the place had just a few customers so there is no reason that the place was so dirty. read more

Panera Bread - Sandwiches Near Me - Franklin, Tennessee

Overall a filthy, dirty joint with horrible staff. No Barista for two days straight. So no prepared drinks available. Coffee was out. Almond milk was out. Half and half out. 3/4 bakery counter out. The manager needs to be fired pronto. The cashier on the first day seemed least interested in the customers. Just a disappointing experience. This location needs to be shut down - sanitized - restocked with food - ALL staff fired and restaffed with people who actually give a damn about customers and ONLY then re-opened. It's a pure disgrace to the Panera brand. read more

I ordered 2 breakfast sandwiches, 2 bagels and 3 smoothies at 9:45am via Uber Eats. I had 3 separate Uber drivers wait. one waited 45 minutes. I called at 11:30am and the person in charge of the store said they were "short staffed".LOL. Don't accept my order then. Now a family of 5 missed breakfast because they don't know what they are doing. Absolutely insane. Will NEVER eat here again. They do not even care. read more

I visit this location at least Once a month. For the prices they should be spot on! I always place my order online before I leave home. So, my order is ready by the time I'm in the area. They do not read the special instructions within the menu item nor the instructions at the end of order placement. Today I tried to call the store. Their phone hangs up after the 2min. Ring time. (No voice mail) As you can see I ordered my dressing not to be on top of my salad (those containers are not clean/sanitary to sit on top of food) then I got to work started on my breakfast sandwich and had bitten into egg shells- for over $30 this should not happen. read more

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This place is so freaking slow! Took me 20 min to get a soup! All you have to do is ladle it. I've also tried ordering ahead and still end up waiting. The manager seems too busy flirting with the staff so maybe that's why they're not very productive. If you're a medical professional on a time crunch don't go here bc you will go back to your 12 hour shift hungry and annoyed read more

I ordered rapid pick up and i sat there for an hour waiting for half a sandwich. Some bs

My husband and our two young daughters went Panera on Mallory lane a few nights ago at 6:15pm and while we were ordering food, the young gentleman taking our order seemed bothered and had his head down the entire time. After we ordered we noticed that two sections of the store seating were blocked with multiple chairs, since we weren't able to find a table for four, we asked why it was blocked off, the guy said, we try to clean areas up early so we're not here all night (they don't close until 9pm) so we moved the chairs and sat in open seating (they were blocking folks in another section from getting out as well) I also heard what sounded like the Manager telling them to make sure and keep people out of that room. While we were eating we overheard the same kid turning multiple customers away telling them that the wait was going to be over 45 minutes so they might not want to wait and should eat somewhere else. read more

To go orders are always wrong/missing something. ALL. THE. TIME. Ordered a full tuna sandwich, got half a sandwich. I always order the French onion soup- it never comes with the croutons as it says on the description of the soup. We stopped ordering from here because it was always incorrect. Decided to give it another try and the above is what happened. Was hoping they would figure things out but they didn't. read more

I really like to give places second chances, and give them a chance to talk through issues before I write a review. Tonight was the second time I've had an issue with a delivery order and no one ever answers the phone. (first time was when items were left off my order). Tonight's issue is something I felt needed to be heard and since they couldn't answer to fix the problem for future guests, I would like to let you know myself. I had salads delivered and on top of my salad, I noticed a large, dead bug on it. My husband and I immediately threw away our food and we're so disappointed. I wish someone would answer so they could investigate and see if this could potentially be an issue for customers ordering after us. If you order food from here, just be sure to inspect what you're eating. Disgusted by the food but more disappointed in the lack of customer service. read more

Panera Bread - Sandwiches Near Me - Franklin, Tennessee

Hmmm. The "Rapid" should be taken off the "Rapid Pick Up" sign. More like "we'll have it out sometime in the next hour." So many being prepared and nothing coming out. This was before the lunch rush. Ekk read more

Panera Bread - Sandwiches Near Me - Franklin, Tennessee

I have loved Panera since I was a young chap but recently they have been slacking very badly. I just ordered a Chipotle Avocado melt and they didn't even put avocado in it and there's barely any chicken. It's 90% bread. I also got a baguette with it that i'm 90% sure someone took a bite out of. I'm never coming to this establishment again this was the biggest waste of money. I don't even know if this is the sand which I ordered it looks so bad. read more

Panera Bread - Sandwiches Near Me - Franklin, Tennessee

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IMHO I always feel like Panera's are mediocre at best. Today was out of the ordinary good. They were pretty busy. I bet we were about 10-12 people deep when we arrived on a Saturday afternoon. There were 2 of 4 kiosks available so we decided to use those. It was overall pretty user friendly! The food and drinks came out pretty quick for how busy they were. Seating was easy to find... I went to the bathroom to wash my hands before eating and the womens restroom was kind of a wreck. An employee came in to use the facility and picked up a couple paper towels that were littering the floor around the full bin. Overall that didn't damper my experience b/c my broccoli cheddar soup/baguette, and smoothie were awesome (and as I mentioned, came out pretty quick). They had a staff member tending to sections where you leave your dishes, b/c they were piling up fast. Especially being a busy Saturday. Overall good job Panera! It's much better than I remember! One thing to note it's still pretty expensive for what it is. I got a small CUP of soup, and smoothie and it was over $10. Not going to be the norm for me! :) read more

Total dissatisfaction and disappointment! I purchased two, pick 2 soup salad. The cup of soup was less then half full and the chicken Caesar salad was full of the hard spine which was not fit to eat and I counted 2 pieces of chicken in one salad and 4 small pieces not the normal slices in the other. All this for $23.00 what a rip off! I won't be back. read more

Panera Bread - Lettuce served in my salad not edible. - Sandwiches Near Me - Franklin, Tennessee

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Wonderful customer service yesterday from Tiana. All staff should follow her example. So kind, patient and genuinely helpful. I would definitely recommend this location and will be returning! read more

Let's be realistic. This place is absolute and utter crap. A typical over priced under quality chain restaurant piece of garbage. There is not a good value anywhere to be found, service is nearly nonexistent, and even though they want to rip people off and I'm more concerned about making a profit in providing good quality, good value or good service. It cost nothing for employees to be pleasant and they still can't do that, I can't imagine anyone in their right mind going to this Panera or any Panera. What an absolutely horrible organization from top to bottom. read more

The food was the usual deliciousness except the ham sandwich was drowning in mustard. The people making sandwiches were yelling and I mean yelling stupid things to each other. Dining in there was miserable. The floor was dirty, the tables were all dirty, every one of them. Food all over the floor around the tables too. No one was cleaning anything and this was at 2 in the afternoon. The restrooms were awful. Not clean at all. Even the soap dispenser was covered in muck. The Mens room had one toilet and one urinal. The toilet was piled full of excrement and toilet paper to the rim of the seat. My husband just came back out without using it, it was so bad in there. Between the yelling and the stupid unprofessional behavior it was a miserable lunch. Never again at the Cool Springs Panera. One star is for the food only. read more