The restaurant was clean and welcoming. The staff is friendly. I ordered the you pick two, half Caesar salad, half chipotle chicken sandwich. Two of my favorites from Panera read more

Panera Bread - Sandwiches Near Me - Fenton, Missouri

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This location is understaffed, the customer service is horrible, the food is overpriced, and new management is obviously overdue!!

Panera bread has expanded their menu of food over the years. Used to be you could only get bread/bagels/pastries there. Now they have extended lunch and dinner menus in addition to multiple choices for coffees. It's counter service only. It's a very casual ambiance. read more

If I could give this zero stars I would. My friend and I waited almost 30 minutes for one You Pick 2 and one bowl of Mac and Cheese at 2pm. Barely anyone was here. What took so long? When we finally got our food it was very cold and the Mac and Cheese was extremely runny. I go to other Paneras often and I know that Panera Mac and Cheese is runny and thin, but this was absurd. It was like water. The ambiance was also terrible. There was a man who sat next to us and took his shoes off and stared at me and my friend while we ate! I am never returning to this god forsaken place, They say hell is a described as a place without God and I believe this is hell. The Panera Gods have punished me for my sins on this earth by tormenting me with this location. Never again. read more

How does Panera allow this location to stay open? Every single time we've patronized this establishment, management, service, and selection have been absolutely horrible. read more

Friendly and professional people who seem to enjoy their work. Clean dining room which makes for a pleasant experience. read more

If I could leave just zero stars, I would. Yesterday (Saturday April 5 2025) I ordered 2 asiago bagels and 1 everything bagel. I went home and soon discovered the everything bagel was moldy. I returned to the store, where I talked with the manager. I handed her the moldy bagel and she actually started laughing, then said "Oh, this has happened before. I thought it was mold too, but I talked with another manager and that's just a new seasoning." Umm the new seasoning is mold. Not only am I concerned that this restaurant is ok with handing over moldy food to customers, they aren't even taking customers' concerns seriously. read more

Panera Bread - Sandwiches Near Me - Fenton, Missouri

Green Goddess Cobb had two little tiny bites of avocado which is the main reason I order it-for the avocado. The Caesar salad in our order had Greek dressing and not Caesar dressing and a tiny bit of dressing. I've had so many issues with this location. From now on, I need to check the food before picking up. read more

Ordered a breakfast sandwich with no egg. How does that even happen!!!! Job isn't that hard to make sure an order is right read more

Panera Bread - So glad I ordered a breakfast sandwich with no egg. - Sandwiches Near Me - Fenton, Missouri

A nice place to get delicious food and drink. If you want clean eating, go no further. I love everything I have tried here. The friendly staff and professional service is a plus every time also. read more

If I could leave zero stars, I would. They get my order wrong 70% of the time. This last time I ordered the chicken southwest salad. "Chicken" being then target word here.... and there was no chicken in it. The 2 times I ordered it before no cherry tomatoes. There's cherry tomatoes listed in the description of the salad. How hard is it to make what you sell how it comes? Or, idk, put chicken in a salad that comes with, I don't know, CHICKEN! These are just 3 occurrences. Out of several occurrences. The prices are way too high to be this inadequate! read more

$8 for a pastry and soda is expensive. The pastry dry and was just ok. The prices have gone up but service and quality are not what they used to be. read more

Went to Panera yesterday just to be very very disappointed! My sandwich had little to no meat on it. It had the wrong dressing on it. Of course I didn't notice until I got home and was preparing to eat. The manager was the one preparing my order. No plans to return any time soon. read more

I would not call this a sandwich. That's supposed to be a Tomato Basil BLT, there's nothing on there. That tiny blob on the right, I think are bacon bits. read more

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At one point I absolutely loved St. Louis Bread Co/Panera. It seems as though they're going through a rough spot in finding their niche in a competitive field. The menu has drastically changed over the years, and many of my favorites have been left behind. It appears as though a ham sandwich isn't even an option anymore. Unfortunately the Fenton location is often out of staple items such as chips. The reason for such a low review today is out of my half salad, at least 10-15% of the lettuce was bad. I am well versed with fresh produce, and I understand lettuce goes bad, but the amount that I found in my salad is completely unacceptable. I really hope Panera/St. Louis Bread Co can turn it around. I love the concept of a local restaurant making it big; healthy menu options with a quick turn around time (perfect for busy families). read more

Panera Bread - Sandwiches Near Me - Fenton, Missouri

Picked up order for dinner this evening. Order was completed on scheduled time. Missing from order were baguettes, chips, and utensils. Food was tasty but seems a little overpriced. Frustrating to consistently receive inaccurate/incomplete orders. What is so difficult about checking the order before releasing to customer. Makes tipping in advance a leap of faith. Wish I had not tipped. read more

ive been here for 25 minutes, still actually in line writing this behind 2 other cars with one right behind me that got here about the same time , have customers yelling for their food becuase its taking forever, forgetting orders, ive never been more disappointed in panera, the arnold one has never steered me wrong but this is my first time at fenton and it is a terrible experience, if i could put - stars for the wait / quality for what im waiting for i would 1000% read more

I used to love coming here...other than crowds. Tonight it was empty and filthy. We were here at 5:45 on a Thursday evening and waited several minutes to be noticed at the counter. Once we said out loud that we should go elsewhere we were suddenly waited on. So sad to see how far downhill it has gone. The food is pretty good, but expensive and I could barely see the avacado on my chipotle chicken AVACADO sandwich. Hopefully, someone from the nearby headquarters can pop in for an unscheduled visit. Maybe this will motivate the staff to make some improvements. read more

I sat in the drive thru for 9 minutes-they kept saying "be with you in a moment"! Never again! The food is terrible-soggy gross grilled cheese and the tomato soup was barely warm. I will not be back. read more

Terrible business in general, worked here when I was younger, was treated like trash and ended up getting drug tested "because i seemed off" even though i worked the hardest at my job. That ended up making me realize how cynical the manager type is there. Wouldn't recommend the food either, it's all frozen. Just ask them and they'll tell you. Comes from some Food department that keep that stuff frozen for years read more

This Panera's on old Smizer mill road has declined considerably. I ordered through the Drive thru and received my order. When checking, they forgot a bowl of Broccoli Cheese soup. I had to park and go in and get it. I did drive thru so I didn't have to go in! The area behind bakery counter was very dirty! The restaurant area was not much better. Very disappointed and seems it is going down hill! read more

I'm writing this review not to bash the place but in hopes that something might be done to improve. First, I will say that the food has been good and I haven't had an issue with food quality except for flavorless coffee drinks. The delivery has also been good. The drive through employees are always friendly. I love Panera bread but this location needs major help. I'm not sure if it's understaffed or poorly trained or what the problem is exactly. The drive through is consistently slow, orders are consistently wrong. More than half the time my coffee is made wrong (missing flavoring). My order gets taken wrong half the time. Often they are out of things or something is broken. The few times I've been inside, employees seem flustered, annoyed, food is slow, everything is a mess, all drink machines empty. In the instance of empty drink machines they put out drink pitchers that were not on ice. I felt this was unsafe for my young children. I asked an employee how long they had been sitting out. No one could tell me. No one filled the drink machines the entire time we were there which was a long time. maybe it was just the day I went in, I'm not sure, but considering the drive through quality, I'm guessing it's not great inside. I will continue to go here when I want Panera food, but I'll always think twice and might not choose it if I don't have time to deal with the headache that comes with this place. read more

I continue to hope for a better experience each time I visit. But sadly get disappointed each time. The food is typically delicious, but their "quality check" that they are to perform before an order is sent out seems to be the area needing the most improvement. Each delivery or curbside meal I get always have at least one item missing from my order in which I have to go in and retrieve or call for them to come back out to deliver the correct order. So, if you typically are trusting that your order will be accurate...don't come to this location. Because you will lose trust very quickly! read more

Drove thru this morning for breakfast...ordered among other things 2 bacon egg and cheese sandwiches. when I was given our order, I luckily checked it as we've experienced errors from this store many times in past. We were given bacon soufflés instead of sandwiches. Our order was correct on receipt. I waited and game them back the soufflés, then waited again. I was handed a bag with two sandwiches...I opened one to check....saw egg and bacon and thought I was good to go. Got home and nope....we were given bacon egg and avocado sandwiches instead. This store can't ever seem to get an order right read more

I ordered a large cinnamon crunch latte witch was delicious, but the customer service is awful! At the window their was no greeting, I greeted her and she still disregarded my presence! the lady with the long Braided side ponytail was really cold, no eye contact at all! I was told what was due and I didn't get a thank you for coming, it was just disrespectful, probably won't go back! read more

Ordered a full chicken Caesar salad from Fenton,mo location today at 12 noon. Order did not show up for delivery until after 1:30pm. I received my salad which is not even half full. The fact that you are charging $12 for this salad to be delivered, and it's only half full is absolutely unacceptable. We called this location and they refunded our money which is nice of them (only reason I changed it to 2 stars instead of 1). This has happened many times before which is why we stopped ordering from this location. We gave them another chance and it happened again. Will not be giving them another chance in the future. read more

Panera Bread - Chicken Caesar salad - Sandwiches Near Me - Fenton, Missouri

Just picked up my order though drive through. You would think handling money is dirty so we DO NOT LET IT TOUCH FOOD! Well the girl was exactly rude and put my change in my bag with my food. During Covid that's a health violation and cross contamination. I will never eat her again. Makes me question their cleaning too. read more

We have this store another chance. What a mistake! In the past there was a 50% chance if not getting everything in the order in the drive through. Tonight, in theory, it was correct. That is if you like cold chicken broth instead of warm, or dare I say, appropriately hot chicken noodle soup. If you are up for adventure in not knowing if you will get what order, this place is for you. Me? I'm not into that kind of risk. I like to get what I pay for. If you are like me, maybe the McDonalds in the same mall would be a better choice. The food is at least hot and the people are pleasant. read more

Wow, what a joke. I had ordered online for curbside pickup at 12:30 but their official curbside pickup lane was full, so I pulled into a parking spot RIGHT IN FRONT of the building. I watched as some lady who works there kept poking her head out the door and looking around. I thought for sure she would recognize my very unique and distinct vehicle I had described in the description for the oder. 15 minutes went by, before I finally got out of my car and told her the name, and yet again, described the vehicle for the pickup. She then went back inside, brought the order outside, and tried to give it to somebody else in a Toyota Camry. I had to stop her and tell her that was my order, even though I had just given her my name and vehicle description moments prior. She then proceeded to get rude with me and told me I was not in the curbside pickup lane, therefore I wasn't a priority. I explained to her it was full at the time, and that if somebody ordered food online and paid for it, they're probably sitting outside waiting for it. They weren't even trying to get that order out. They weren't even looking for the vehicle in the description online. I actually had to say something to make something happen. Then when I got home, the food itself was garbage. A very thin layer of chicken salad on the sandwich, no cheese or croutons in the french onion soup, the chicken salad sandwich was skimpy as well, and both soups weren't even hot. Unbelievable. Never again. read more

Bad experience tonight. Ordered through the drive thru and the employee didn't know the new baguette sandwiches can be customized. SMH. Would have loved to give it try if it didn't have a topping I didn't like. Also, we ordered soup along with mac n cheese. No utensils supplied. Seems like this location has quality and service issues. read more

Ordered over half an hour ahead of time, but the order clearly had not even been started when I arrived. Manager seemed bewildered about what happened to my order, but didn't even offer as much as a simple apology for the inconvenience. Got home and my salad was missing chicken altogether. Really shit the bed on this one Panera. read more

anybody thinking about writing a bad review, let me say this as a former fast food worker at said establishment. If you go through the drive thru and it's painfully slow, there isn't enough people scheduled as it was like that multiple nights of the week. often people work in positions they hardly ever worked in or were even trained in due to lack of staff. They are just as frustrated as you, and it isn't the employees faults. If you treat them generously, they will treat you generously. A little kindness can go a long way. If you hear them complaining about a customer, i can assure you they deserved it. Plenty of grown people come in daily looking to pick fights with the teenage staff while they simply try to do their job. And most of these teens are practically keeping this place running! Which explains a lot of things, but it isn't their fault. Kindness, and forgiveness can go a long way. I assure you if something is wrong kindly ask if it could be fixed, and i promise it will. we even gave some goodies to extra nice customers! Treat others how you want your children to be treated. read more

I ordered 2 broccoli cheddar bread bowls (their most popular soup) and an order of Mac and cheese with a smoothie to drink via rapid pick up. I paid online and got there to my smoothie being the only thing that was ready. Already warm and watery in the counter. Then they proceeded to tell me they already put away the soup I'd asked for and I could pick another soup choice. I called home and asked and we decided to just get the Mac and cheese and the smoothie and we will let the bread bowls go until another time. So I relay this info to another employee, who seems bewildered that the soup I asked for is already gone so she grabbed the manager and he told me they're out of bread bowls. However they weren't. So I told him the plan of just Mac and cheese and a smoothie and no bread bowls and his response was literally "well you paid for them sooooo maybe some pastries or a treat to make up for the cost. Keep in mind it's an hour before close so it's pretty much just the bakery leftovers. So finally after quite a wait, they give me Mac and cheese, my watery smoothie. Which I can't believe isn't replaced by this time. And guess what?! A bread bowl. So I left with a muffin, an order of Mac and cheese, some fruit juice that used to be a smoothie, and a massive new understanding of disappointment when it comes to BreadCo. Ps: I almost forgot. My sides at breadco had to be chips because they were out of bread. Breadco was out of bread.....so I had to settle for tiny bags of bland chips. I really couldn't believe this and used to be at this location a lot and never dealt with this type of ineptitude. I am posting with hopes that they can get back to an organized place that can fill an order without all these impediments. Thanks for your time. I hope this has some effect. read more

I have never had a more horrible visit at Bread Co. The photo is apparently what Bread Co calls a 1/2 steak and cheddar panini, charging $6.00. When asked why there was so little meat on the sandwich, the response was "we weigh out per serving and it's 1.75oz." REALLY?! Waste of money- I could have gotten a 1/2 lb burger for less money somewhere else. Also, when we asked if there were any current rewards on my friend's Panera card, they responded with "I don't have access to that info." Really? Then I guess this location just never gives reward items? This type of behavior directly correlates with the lack of meat they provide on their sandwiches. Last but not least is their subpar service. We had to ask if they were ready to take our order- they never greeted us at all. As my friend was ordering next to me, he forgot to add a bakery item for $1.00. He then suggested to add it on my order and he would just give me cash, but they replied: "it doesn't work that way, we can't do that." Needless to say, we will NOT be back to this location. read more

Panera Bread - 1/2 steak and cheddar panini - NOT worth $6! - Sandwiches Near Me - Fenton, Missouri

I had a problem with my food and I spoke with Sam, the manager. He immediately fixed the problem and everything. I recommend you come here and talk to Sam if you have an issue. Kasey took our order, she was very patience and nice. read more

Never been in a more dirty St. Louis bread co ( Panera) as this one . It looks like it hasn't been mopped or vacuumed in weeks . Restroom is like in a night club at 2am. On top of it they put an elderly person at the register , who can barely use the system. read more

Ordered tomato soup... you always get a bag of croutons. They gave me a bag... it literally had two croutons... TWO! What am I supposed to do with two croutons read more

Panera Bread - Croutons - Sandwiches Near Me - Fenton, Missouri

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This was some of the best customer service I have had. They really seem to care about the people they serve and it showed today. Never been in this bread co until today and the managers on duty, and the staff were incredible. Just awesome. Will be going back read more

Very overpriced for what you get especially at this location. They serve hamster size portions at high end restaurant prices. $14 for a pick2 with a sandwich the size of a White Castle and one small piece of meat. read more

How in the hell does it take over an hour and a half to get your food?!?! And not even a "sorry" I will never be ordering from them again.