Okay food, poor and slow service. 2/3 of our orders were wrong, and we found a hair in my soup. The 3 salads we got all had no dressing, so it was a bit bland. The lady working behind the counter had a bit of an attitude, though another team member and the manager were able to jump in and help out. The food wasn't too bad - there's not a lot of great options in the area, so I'd come here if nothing else appeals to you. read more

Panera Bread - Strawberry salad (seasonal), cream of chicken and wild rice soup you pick 2's - Sandwiches Near Me - Elmira, New York

Impulse stop here as I was driving by. It's an easy place to stop if driving on 17/86. Right off the highway. Tons of other stores in this area too. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have. read more

Bad food except chicken soup and some breads. Have them hold the dental visit bread. Hard Bread!Never eat there . maybe for a overpriced cup of coffee, that sucks also. read more

Food just isn't good here. I can't believe this place is still in business. Unfortunately my husband got a gift certificate for this place so we went there for lunch. Food just has no flavor at all. read more

The food there was good. But it sucks when you have to wait for over 30 minutes for a sandwich and they still got the order wrong

This was on 05 april 2025 at panera in Horsehead. we went to order bread, the ladies there were ignoring everyone and we could see them not doing anything at that time, when I asked if I can place an order a white blond lady (was checking her watch every second) said yeah you can but was very frustrated and acted as she doesn't understand what I am saying. at the end I ended up with a totally wrong order. This is so unfortunate and something needs to be done. read more

Went to Panera in Horseheads and ordered the spicy fiesta chicken and no chicken on sandwich so I went back to ask for it, and lady goes it doesn't come with it anymore ...what?! Why didn't anybody tell me then... right?! I'm not a regular here lol no apologies or nothing when I repeated myself to the other lady that asked me what I needed lol Some customer service !! read more

Well. The associate I spoke to, Cara/Kara, just hung up on me after telling her how sick I was last night after eating lunch there. (The place we wanted to try was closed so we opted for Panera, healthy-ish** faster option. Terrible quality service, no actual care that the 40$+ meal caused me to be extremely ill. You're better off grabbing some quick snacks at aldis or a grocery store. read more

Let's just start off by saying that I love Panera. I go all the time no matter where I've been. We recently visited the Finger Lakes region and decided to stay in Horseheads. And lucky for me, there's a Panera right here, minutes from the hotel. Over the 3 days we stayed here, we ordered takeout from here 3 times, and I ordered the cream of chicken with wild rice twice. And twice I was given chicken noodle soup instead. First time I thought was an honest mistake, but after the second time I thought that there must be some issue with this location and the cream of chicken with wild rice. Do they have a problem with reading comprehension? Maybe they just don't have the cream of chicken and substituted it with the chicken noodle soup? The world may never know. read more

Staff was semi friendly except for manager. When our food was not up to par he came over and resolved the issue. The place itself needs refurbishing, not the overall nice appearance of some of the other paneras we've been to. Location is poor. We prefer stand alone locations. Disappointed read more

We ordered tea, but there was no boiled water, we wanted to tell the cashier but she said she cannot tell anyone to bring boiled water until she gets other peoples order first, there was along line, we waited !!!! Until we saw another staff and told them there is no boiled water and he brought it !! The cashier was racist that's why she did it and we tild manager nothing was done !!!! read more

Panera is a good place to eat if your in a hurry they have quality food but I gave them 3 stars because of them retiring the chocolate chip bagel and the blueberry bagel and this frustrated me because after doing sports we would always go to Panera at least 3 times a week and I always would get a chocolate chip bagel, and I have been boycotting Panera because of it. Panera has lost a custome. read more

I'm sad to say that the service here has gotten absolutely terrible. Let's just say don't accidentally leave anything there cuz within 5 minutes they will either have stolen it or in the words of an employee "someone probably threw it away" so not only did I spend wayyyy too much on cold soup but also lost a 20 dollar child's toy that fell out of a bag. read more

Be prepared to hear, "we're out of everything" no milk, no brioche, no bacon. Workers are complacent and it's apparently a chore to take care of the customers. I'm visiting family and this is the only reason I'm here. Let's all eat local folks, the chains don't care about you. Food was pre-packaged nothing is fresh. read more

Love this place... the best salads & soups... great sandwiches! Crave-able broccoli- cheddar soup... modern Mediterranean salad is one of the best and love the turkey- apple- cheddar sandwich. Tuesday's they have a bakers' dozen bagels for $6.99... they freeze well! read more

Amazing food and nice workers.Mac n cheese it out of this world!!!

Worse Panera I have ever been to in my entire life. Rude associates/cashiers... there were 3 cashiers at first but I went to the spot to order and pay on my own NOT INCE BUT TWICE , the two cashiers who were in a deep conversation saw me struggle on one machine and than the second but their conversation was to important to come help me. So I went to them and interrupted them anyways HOWEVER joke was on me my broccoli and cheddar soup was so spicy (yes I said spicy) I couldn't eat it and the root beer tasted like cough syrup!!! Will not recommend read more

Had lunch and the food quality is true and we could I had the 10 vegetable cup of soup with a Almond and chicken salad on white bread; my wife had the cheddar broccoli soup with a tuna sandwich on focaccia bread. I was surprised at the $29 bill with the computer request for a tip.The reason I was surprised at the saying the door said 599 for a cup of soup and half a sandwich and then I paid double for both hers and mine. I asked the cashier the reason for the price job and she said well you just pick the price for a cuppa soup and then pick you up a sandwich that's what I did and then the price doubled for each of us. They gave us a buzzer for winter food is ready and told my wife who has a bad leg to stand at the end of the counter for her coffee she did when she finally got to the end of the line they told her to go to another wine or they have the cappuccino. At the Syracuse one we should just go to the table and they bring everything to us but not here. She didn't like her coffee so the cleanup lady replaced it and then the second one was better. I don't think I could truth we recommend a place because of the surprise with the pricing. The food quality is good but I think they have to be clear with the pricing We read more

Pretty much a horrible place to eat if you're expecting to get what you pay for. Cannot believe how terrible the service was the one lady avoided the situation when the gift card wouldn't work. Overall the food is good as everyone probably knows but the service and the prices are horrendous. "Basic white bitch galore" read more

This place cares! We are regulars and I look forward to experiencing the energy on every visit. I like that they are always looking for ways to improve the customer's experience. It keeps it from being the same experience while keeping the same high standards and high quality. The manager Dan is a "fan favorite"! read more

Panera Bread is my 'fast-food joint. Healthy, wholesome, substantial eats at affordable prices. Recently stopped in for the seasonal autumn bisque. Wish it came in 5 gallon slop pails for freezing! :) The Big Flats/Horseheads location is always clean and busy! The staffers are great. The new menu board is hard to read with light colored lettering on a dark background. Wish they had a Senior discount. read more

Hands down the worst Panera I have ever been to. I don't even know where to begin. I suppose I will start from how terrible their service is. Service: When you see 5 people in line you would think it may grab somebody's attention to rush to the register. Wrong! They keep on performing their mindless tasks of texting while working, cleaning a spotless counter (not a bad thing), and hiding in the back. We waiting almost 5 minutes before we got our orders placed. Meanwhile, at peak hours, they decide 'hey what a great time it would be to VACUUM!' I understand keeping the place clean and welcoming but can't you wait until there is maybe 1 guest in the dinning area? My biggest issue with this Panera is their Internet. It is slower than a 56k modem with hardly any one using the bandwidth. Food: Panera is hard to mess up. Coffee is good and fresh. They earn a default star. read more

great service but next time some one sees the steak and cheese and wonders if it sounds like a good choice it's not it is absolutely smothered in horseradish and in no way could tell there's anything else on it if you couldn't see it on it, the overwhelming taste of horseradish ruins the flavor the entirety read more

Don't waste your time or money. They are not interested in your business. Although the front line staff are friendly and accommodating the management is among the worst. Their answer to everything is "NO". The food is average at best. Don't expect much meat in a sandwich. read more

Food is fresh and healthy I love going here. MY favorite is the Chipotle Chicken Panini & Steak Blue cheese salad. It you need a place to work they have free wifi. Great place to get good food for a good price and eat healthy. read more

I honestly have never had a bad meal or experience at the Horseheads Panera. They are fast, efficient, and the flavor of the foods are very tasty. The seasonal squash soup is the die for, and well as my new favorite the Lentil-Quinoa soup with cage free egg. So for a "chain-type" restaurant, I have no issue giving this Panera a 5 star review. read more

Called to complain about a pickup order, they took down my information and never sent my refund as promised. I ordered 3 margherita pizzas and they came with only tomato and cheese read more

Delicious food. All freshly baked breads and pastrys. Absolutely delicious would definitely come here again.

Food was good, as with most Paneras. However, it bothers me that we were the only ones at the counter and we had to wait to order until the two kids finished their conversation about a car. (Same thing back by the food assembly area; I heard all about favorite bands and xBox while a lot of them were just standing around.) When I worked foodservice in my early 20s, man, if you weren't making food, you should be cleaning. I mention that- specifically- because as I got my iced tea, I noticed a neglected daily maintenance item. When I finished getting iced tea from the tap, a momentary string of slimey sludge remained behind. I peeked; all the tea taps were grody with tannin bacteria underneath. I made mention of it to a manager and they'd been cleaned when I went back for a re-fill. Not sure if they were properly replaced or just wiped. read more

DO NOT go there near closing. I get there with 10 minutes left thinking I was fine for a to go order... I was not. I tried to order three basic pick 2s and 20 minutes later, I ended up with no sandwiches, no baguettes, and none of the original soups. The excuse that they had turned off their ovens and were out of the soups and bread (Panera BREAD) I had the cashier explicitly check for. Maybe it's just me, but that's pretty unacceptable service. Especially considering they waited until I had paid and tipped to inform me of this. I paid for three pick twos. You know what I got to make up for it? TWO coupons for pick twos. read more

We went to Panera for the first time after the shut down due to the Corona Virus. Not all the tables were six feet apart and there was a fly in our salad. They wouldn't give us a refund and never apologized for the inconvenience. They just remade the salad. I am disgusted and appalled and I will not be attending again. read more

One of my favorite places!!! Healthy and affordable in a nice place with WIFI free (it really works). The lemonade is one of the best in USA

HORRIBLE SOUP AND SANDWICH- the Cuban sandwich tasted like they cooked the pork a month ago and there was no ham on this sandwich- disgusting mess read more

Always great. Great food. The staff is always friendly, and the food is always great. Great, friendly service. Panera never fails.

Went to restaurant in horsehead, ny5. The food was excellent and service was above and beyond. The crew that works there were so nice and couldn't do enough for you. Excellent experience and can't wait to go back. Keep up the excellent service read more

I've been going around the USA for the first time and I stopped at Panera. The strawberry and banana smoothie was delicious and so was the chicken chipotle sandwich. Cheers! read more

I go to Panera break often, yet after this last visit I will not be coming back. I ordered from a young girl, very polite and welcoming like most of the employees. I ordered a fruit cup for my side and sat down at my table. When our food came out, I mentioned to the server that I ordered a fruit cup and never got it. His name was Robert and under his tag said manager. Robert went upfront to yell at his employee in front of multiple customers, this mistake was simple and Robert took it very much out of hand. In my mid 20s I was as well a cashier at Panera so I know the rules, and I know mistakes happen, this very small problem was not a big deal at all and Robert handled it inappropriately. I cannot believe they let this man be a manager , he is extremely unprofessional and ruins the Panera reputation. read more

i'm real picky on a lot of things with dining out., having worked food service most of my life. I thought this location was pretty friendly, and panera definitely has a great bakery, hot foods are pretty delicious...bagels are great.... read more

Great Panara here! Food is always delicious. Sometimes I fear the baked goods are left out in the open too long and seem a bit stale, however never have a complaint about their prepared meals. We eat there at least a couple times a month. A bit pricey but worth it. read more

Way too busy! Should offer a space for people who want to just drink coffee and surf the web. One person taking 4 seats is inefficient while others who eat meals scramble for seats read more