**Oops, they did it again** Why do we keep going here? We do love the food but ordering for pick up is just something this location can't get right. The last time was they had no information that we had placed an order and said it was probably the wrong location. My husband came back to the car with no food and told me he was told the order was probably at another location. Excuse me? The order was on my phone, paid for and follow up email saying our order was ready at that location! He went back in, showed them the info and nicely gave us some cookies. Get home and the order is correct except for the standard pickle (that we love) that comes with sandwich orders and is always wrapped with the sandwiches. No pickles this time. Maybe they were out? read more

This place is clean and food is good. Love how everything is freshly baked. Can't go wrong with their bread, bagels or pastries. Customer service is good too! And totally satisfied with their rapid pick up order. Just download the app and order your food. When u go to pick it up, it's all ready. And two parking spots in front of the store just for the rapid pick up. read more

Panera Bread - Rapid pick up from their app. Try it. It's awesome! - Sandwiches Near Me - Edmonds, Washington

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We have ordered from here multiple times and the only consistency is that there is always something missing. Today, my salad was missing strawberries and my moms salad was missing the onions. Also there were a couple beans in mine, which were not suppose to be there. Expensive food that isn't even made right is not worth it. Will not be returning to this location. read more

Great place for lunch. A little slow getting the food out of the kitchen. Overall I'm happy

First Panera Drive-through I have ever tried out. Decent selection, good customer service. Got a half sierra turkey sandwich and greek salad 1/2, 1/2 combo. Enjoyed my salad and sandwich combo! :) The only downside is the bread was a bit dry and the salad didn't have much other veggies besides the lettuce, could have used more of the other vegetables to balance out the flavors! Great option for a quick healthy drive by. read more

Stuck in traffic on the way home, I took a short-cut away from I-5 and found myself beside this newly opened location. I used the drive-through, bought some frozen lemonade, and a massive tomato basil loaf to use in that night's dinner. We ended up stretching that loaf of bread for several days and it kept well. The employee at the window was very friendly. She was patient and listed every bread they had in stock and brought a couple to the window since I was unfamiliar with their menu offerings. Sign up for their loyalty programme. You'll get a free gift on your next visit. I keep meaning to return to see what I've earned! read more

Panera Bread is a chain. Not everyone loves chains, and to be honest, I did not love Panera the first few times I've tried it. But now that I've given it a fair chance, I actually quite like the place. I love getting a warmed bagel or egg soufle in the morning when I'm in a hurry, or a lunch combo during lunch. Even if I'm just looking for something quick and easy, it'll do for dinner too. They're always super friendly, and super fast. I love that they have a drive thru, and that they also offer a rewards program. read more

Panera Bread - Roasted turkey BLT and baked potato soup. Lunch is going right! - Sandwiches Near Me - Edmonds, Washington

2 different people looked in the bag of my order and apparently neither could count to 2 I ordered 2 steak and cheese paninis, 2 bowls beoccoli cheddar soup, 1 large mac and cheese, a smoothie and a pepsi, spent 52.65 and get home with one sandwich, plus no one asked about my panera points Too sick to go back. Very upset customer read more

Ordered lunch for delivery from here a couple times a month sometimes a couple times a week. This last time they didn't put everything that I ordered in the bag. These items were on the receipt but not in the bag. So I called, whatever, mistakes happen. Cool. They said they would come drop off the missing item. Never came. They could've just refunded me or said they couldn't do it and send a coupon. Idk it's that hard of a problem to do. So... i pretty much just got a $30 half salad. Pretty Lame move. I'm done here. Update! Ordered again today and didn't get chicken on my salad or a muffin! Stay tuned if they bring anything! read more

Food is good like all Panera locations but the customer service is terrible at this location. The parking lot was pretty much empty as we came in between the breakfast and lunch rush. We were the only cars in the drive through but Rachel made us feel like we were wasting her time and that there were 10 cars behind us. All we wanted were two soufflés but is was so much effort to check to see if they ad the ones we wanted. Once she confirmed they did she asked if we wanted anything else, without giving me time to answer she said she would have our total at the window. I guess we didn't want anything else. read more

Horrible!! The name of the restaurant is Panera BREAD, they only have Tomato Basil or Chocolate Chip Bagel as an option. And the wait, was horrible..we were practically the only ones and it took over 20 minutes. read more

They really just don't care here, watched as my chicken tortellini was dropped on the counter, then scraped back into my bowl and handed to me. Then find out they didn't even add the chicken how y'all got 15 people in there and still can't get it right read more

I don't like to write negative reviews about restaurants because I have worked in a lot of them and know how hard and exhausting it can be. But my experience this morning at this Panera was bad enough to deserve a review... 1. I ordered a chipotle, chicken avocado WRAP and instead received it as a sandwich on focaccia bread. This may not seem like a big deal, but I specifically chose Panera over Starbucks so I could have a wrap. Also, I hate fococcia bread and am now sitting here at work tearing apart my sandwich to get the inside stuff out. Which leads me to the next problem... 2. NO AVOCADO! This was the part I was most looking forward to. And as I take apart my sandwich, the insides are totally uneven. One side has some peppers and chicken, while the other side is basically egg and cheese. 3. The woman who took my order was very unpleasant and rude. I know it's Saturday morning and it sucks to have to work, but hey, so do I. 4. I've never done Panera drive thru so I'm not sure how long it should take, but 10 minutes felt lengthly. And when the woman finally gave me my food, she looked beyond annoyed. Hey lady, I'm annoyed too but still smiled, said thank you and have a good day. Conclusion: I wanted to try out something different than Starbucks and have learned my lesson that Panera is not the option. read more

Would love to give zero stars. Mobile ordered ahead through Google. Food was late, and they forgot to provide the cup for the fountain drink. No one would help me at the pick up kiosk so I had to stand in line at the cashier to get a cup. When I got home I noticed the salad I ordered was missing every vegetable ingredient aside from the lettuce! I got the new citrus Asian chicken salad and it was literally just spring mix with chicken and a TON of dressing. So drenched it was syrupy and disgusting and I had to throw it away. Accompanying baguette was torn so roughly that it was missing the bottom of the bread and it was thrown into the huge to-go bag by itself (not wrapped) among all of the other items, which felt very unsanitary. Never again. read more

Have always enjoyed Panera Bread but the Edmonds WA location is lacking. We selected to include utensils since we ordered soup. No utensils and we had already left and were traveling. Would not recommend this location. read more

Ordered my food through the Panera website and was not advised they use a third party delivery company (they used to do their own delivery). Had I known they now use door dash, I would have never ordered from them. Almost an hour after ordering, I got a notification that my food was delivered. There was no food at the door. I called Panera and was told I needed to contact door dash for a refund. I have no way of getting a refund from door dash as I ordered through the Panera website. I explained this to Whitney, a store manager who was very nice and said she would call door dash, get the refund and would call me back. I didn't hear back from her and called again about 20 mins later. I spoke to a male who only identified himself as "manager". This man was condescending and rude when in my frustration with the situation I said "door dash fucking sucks." When I told him I wouldn't have ordered if I had known they used door dash, this "manager" said "all restaurants in the area use third party delivery services". Even if that is a fact, customers should still be advised of this during the ordering process, especially since if something goes wrong, Panera shifts the blame and tries to evade responsibility. Don't order from them if you hate door dash like me, especially don't order from the Edmonds location if you don't want rude and condescending "managers" having to help should something go wrong. read more

Just so everyone that works there knows, the chunk of steak on my steak and egg breakfast sandwich breaks apart into slices, I shouldn't have to do it myself everytime I order the sandwich, so now that u are informed on how to make the sandwich, if I happens then next time I order it I'll be sure to come in and show u how the meat comes in slices! read more

Glad your gave me poor quality food. Never to eat there again. Lesson learn. Should have listened to the other reviews.

I have recently discovered the salads at Panera are delicious!! The one by Aurora Village has some great outdoor seating with umbrellas too! Tuesdays are 1 dozen bagels for $7 special of the day! Good bagels too! I also enjoy the orange scones here! Kind of pricey for a SCONE, but good treat every so often read more

Literally Iv never had a good experience at Panera. They always get my order wrong and my cousin used to be a manager here and oh boy the stories she could tell. But why I'm taking the time to write this today is because I was picking up an Uber order and they already gave it to someone. This person stole it or maybe the workers didn't pay attention and gave it to someone random. But anyway I showed them the order and asked them to remake it. They wouldn't and so instead of making this order so the customer could get their food they where like "well it must be already on the way" . Restaurants that are rude and don't fix things for delivery drivers and customers who order through said curriers should not be supported. Iv worked in MANY actual restaurants with real service, and they have always remade food asap so their customers don't have to wait. It's not about the couple dollars it costs to make the order, it's about LAZY A** managers and workers. Extremely disappointed. read more

My orders came out incorrectly and when I couldn't help but give them a funny look when they said a salad on the menu board was really to them, a sandwich. So double check if what you will receive is a salad or sandwich. They did end up creating me a salad to fix, but it required a bit of convincing. The place itself was a bit..... let's just say the tables really needed to be scrubbed down quicker. Too many things turned me off here, but when the food was correct, it was fine. read more

Great management and friendly employees. The food, while not always timely is fresh and tasty.

I reluctantly wrote this feedback and sent it to them on their web page. I used to really enjoy this location and hope they can turn around the poor service. ---------------------------------------- Dear Panera, I just wanted to send along my thoughts about service at your Lake Ballinger Location. It seems to me in the last six months or so, service has become substandard at this location. The last 3-4 times I have gone there the quality of the food and cleanliness has me disappointed. Most of the time I have been up at the front ordering all I can hear is the kitchen staff making personal talk about things customers should not hear. They are not focused on what they are doing and have made many mistakes on my orders. Last trip this week it was a dirty fork. Not a big deal to me, but it is when I ask for a new one and don't even get an acknowledgment or an apology. Another trip resulted in me waiting over 15 mins for my food. I actually had to go up to the counter where they run the food and ask if they had forgot about me. To my surprise it was sitting there but no one had brought it out. I got a halfhearted sorry from the employee and no offer to make a new sandwich that was warm. I ended up taking my own food to my table. I guess my purpose of letting you know is because I really enjoy your food and the way things were earlier this year. I would rather write a comment or suggestion for excellent service, but if you guys never know this is happening there is no way to improve. On a final note, the other thing that has been bothering me is the cleanliness of the dining area. It is a busy location, but the tables are often fairly dirty and the garbage area is not kept up. I hope the management at this location can take this in a constructive way and understand they have a fan that wants to have a good experience at one of their favorite cafes. Thank You read more

This is my first yelp. I've ordered my last meal from Panera. The portions are so small compared to the online pictures ( 2 thin slices of avacodo). There was no chicken in my salad for the second time in a row, and no bread with the kids' mac meal. I paid over $50 dollars for the smallest amount of food you could order. Attempted to email the restaurant with no response. Would've appreciated a response, but won't be ordering from Panera again. Bummer because they used to be so good. read more

The order was taken quickly and the food arrived fast. But the speed, made food quality and taste, the meal suffered as the apparent speed it was made. The Asian salad was below average in taste and my expectations and only 3 very small pieces of chicken. The Soba bowl was terrible flavor and all cooked ahead of time making it mushy and once again just bland. I expected a better late lunch! You should consider another place to eat. We will not eat at this location again! $24 lunch we could not eat. Not an enjoyable place anymore. read more

I don't normally leave feedback, especially bad, but this time I had to. Just went thru the drive thru with my wife and got a panini and a salad with an extra dressing. The panini looked as if it wasn't cooked at all. Soggy and flavorless. The salad didn't get the extra dressing. They didn't offer an Apple so I'm stuck with greasy chips and the bread roll looks like it was ripped off with an employees teeth. Not impressed and am expecting paneras quality to get worse due to making some products off site in the near future. I stopped by so I wouldn't have to eat the ferry food but this is worse! read more

Panera Bread - Right out of the bag. sandwich not cooked. Bread looks chewed. - Sandwiches Near Me - Edmonds, Washington

My mom and I have visited the Edmonds, WA location about 3 times a month for approximately 3 years. Throughout this time, we've experienced almost no consistency. Turnover seems to be extremely high and the store can often be extremely dirty. Mom always orders the ham, egg, and cheese power sandwich. It is supposed to be grilled, but we've found it usually isn't grilled or heater enough and it's very soggy as a result. Mom started requesting they toast the bread so that it doesn't become a soggy mess. Her sandwich has arrived anywhere from completely untoasted to completely black (and I do mean charred). Even though about 2/3s of the time, they are incapable of reasonably complying with this request, she has NEVER sent a sandwich back. She eats it and we continue to come back, hoping they can get it right. In spite of these experiences, we continue to come back. My reasoning is that when they actually get it right, it's good food. Also, I've been a Panera stockholder for many years and I believe it supporting companies I own stock in. Last Sunday morning (7/26/2015 at approximately 9:30 am) we visited the store. Mom gave the cashier our order (yet another new employee, but she did a great job). As I was walking by the area where the food is prepped, I heard a cook (female approximately 50-55 years old with very short dark brown hair and glasses) state, "Oh, no. That lady is back again. She's never happy with how we make her sandwich and she always complains. But she keeps coming back." The cook seems absolutely incredulous that we keep coming back. She said all of this in a very loud voice. There were approximately 4-5 customers standing right in front of her who got to hear her inappropriate rant. Again, let me state that my mom has NEVER returned a sandwich (whether cold and uncooked or Joan-of-Ark charred). As we were waiting for the food to arrive, I noticed the receipt states, "Accuracy matters. Your order should be correct every time.... Just let any associate know." Perhaps, this employee never bothered to read the receipt. I didn't tell my mom about what I heard because I thought it was extremely hurtful and disrespectful. This employee clearly has no sense of customer service and, judging from the Yelp reviews I've recently read for this store, that seems to be a strong theme. Please note that, before sending this email, I used the Chat function to attempt to obtain contact information for the store manager. I was told his first name only. I would have first sent him an email to apprize him of the situation, but I was not given his contact information. They stated his last name and corporate email address were "private." read more

I am so so SO happy this place opened up by my work. This place is delicious! Now instead of being stuck with the choice of Teriyaki or Taco del Mar I can drive over here on my 30 minute lunch and get a great meal! They're Mac n' Cheese is so yummy and I love their chipotle chicken sandwich, and their soups, mmmm, so good! They have some many options it's hard to choose and/or restrain from getting too much to eat. I really like that they have a drive-thru, and the seating inside is very casual, it's nice to go in and relax before I get back to my hectic place of work. The staff is friendly, and they are very quick and efficient, which I greatly appreciate! I have a feeling I will be spending quite a few lunches from here on out :) read more

They are always out of everything. Out of soufflé and muffins, like..get the hint, make more! So sick of it. Waste my time so many times. read more

Panera Bread - Sandwiches Near Me - Edmonds, Washington

I tried Panera Bread for the first time last weekend and I was thoroughly impressed. The food was fresh and delicious, the employees were super friendly, and the space was warm and inviting. I went with the You Pick 2 option and had half a Tuna Salad sandwich on rye with a small Chicken Cobb with Avocado salad. The tuna salad was really good and the rye bread was the perfect compliment. The cobb salad was awesome - loved the dressing and all the tasty bits of bacon, blue cheese, etc. I chose the side of chips, which were also very good. The employees who took our order, brought our food out, and took our plates away were all incredibly polite, cheerful, and helpful. I was kind of shocked at how personable everyone seemed. It was a nice change from other 'fast food' type restaurants. The interior was really nice - great tables and a fireplace. I was surprised at how quiet it was inside considering it is located on a super busy interchange. There is plenty of parking, which is great. The one downside is that the location is a bit awkward and it can be challenging to get in and out during high volume traffic times. I will definitely be back to this location! read more

I picked up an order to go and when I got home was very disappointed. I did the pick two with tomato soup (which was actually delicious) and bacon grilled cheese. The grilled cheese was severely lacking a main ingredient, the cheese! I had to search to find maybe half a piece of cheese on this sandwich. I've had better food flying coach on a domestic flight. I don't usually write negative reviews but who wants a grilled cheese without cheese! read more

Panera Bread - Bacon tomato grilled cheese. Good luck trying to find the cheese. - Sandwiches Near Me - Edmonds, Washington

Wow got a full greens salad and the size was a total joke, big bowl but only 1/3 full, complained to the manager and he agreed but said his hands were tied because it was Panera portion control sized. $7.38 for the smallest whole salad I have ever seen. read more

Panera Bread - Way small wimpy $7.38 salad - Sandwiches Near Me - Edmonds, Washington

Walked in and went to the "Tap to Order" screen. Totally useless. Not intuitive, difficult to put in multiple orders and then, after 10 minutes of frustration, the credit card reader didn't work inserting, sliding or scanning. Got in line behind 3 other customers and only one person was taking orders. Ten minutes later we placed our orders, but the order electronic alert wasn't working either. Ten minutes later we received them. I've been to Panera many times before, but this time it was disorganized, painfully slow (there were a dozen employees) and for goodness sakes, junk the "Tap to Order" system. Won't go back for a long time. read more

My favorite cafe if I need to get work done. Generally, Panera has good food and a very classy environment. This location in particular is huge and has abundant seating and a drive-thru. But if you're really hungry and you eat a lot, this isn't the place for you. McDonalds, Arbys, and Costco are down the street. Great place for healthy eats, baked goods, coffee, and anyone needing to do work on a laptop. read more

I'm not really a fan of this business model where one is expected to bus their own dishes. I never know what to make of these establishments. It's like Fast Food, with full service prices. You order up front, take a number to your table and the food is delivered to you. Contrary to most fast food establishments, Panera offers up their meals in real dishes, versus wax paper and plastic baskets. This is really the only full-service aspect of it. You get your own beverage and bus the table when you're done. Think: cafeteria style. Food is fresher, healthier, and tastier than most places, so for that I give 3 stars. read more

We had a Kick off breakfast and served an assortment of Panera's souffles on our buffet. They were individually packaged and labeled. The biggest surprise was that they were ready for pick up in catering boxes with heated warming packets included. Next time I won't worry about how to keep warm and serve - just open the boxes and they are still warm. The staff was great, had everything ready and waiting for me at 7 am. My office was pleased with the souffles and many plan to stop by Panera's for breakfast. read more

short and sweet : this place has a million options of DELICIOUS sandwiches, soups, salads & Pasta. The Mac N' Cheese = to die for. I like that they are doing the healthy thing with sides of chips & apples. A bit over priced, but it sure is a special treat! Yum! the ambiance kinda reminds me of a Starbucks- oddly enough. It's a place for lunch and be able to get some work done without being disturbed too much. read more

You can't order food after 6:30 pm even though they are open until 9 pm. They constantly run out of ingredients. Today no salad, turkey or pizza. The food is good when you get it, just be forewarned to order early. read more

Traveling for business it was nice to see a familiar yummy place to eat, that isn't Asian food!! Extreme plus......it's a DRIVE THRU!!!!! Yay!!! First time I've seen a drive thru Panera!!!! LOVE IT!! Food was awesome as I have come to expect from them. The turkey avocado BLT was so good, and they toasted it for me which was awesome. I know I was a pain in the butt because I was overwhelmed at the giant menu board, but the girl taking my order was patient and sweet, she was awesome! The food was GREAT and reminded me that I really need to visit my home town store way more often!!!!! read more

Oh how I've tried to like this place. I've got stock in Panera Bread so when opened up near my house I thought I'd go give it a try. The food looks good, but the prices are way to high for what I believe it is, and the portions are TINY. I've been here about 3 (Maybe 4) times, and each time I've been disappointed. It definitely is the McDonalds of american sandwiches and soup. Nothing on the menu is exciting or interesting. The last time I went, I chose the place because it had a drive thru and it was after work when I was exhausted. I went to the window and being the only one in line, I didn't have much time to look at the choices before the lady asked me what I wanted, so I asked her what the vegetarian options were and she didn't really have much of a response.. There wasn't very many options at all. So I ended up getting a grilled cheese. I was going to get soup as well, but all they had was soup with chicken. I had a grilled cheese the size of the palm of my hand for EIGHT. DOLLARS. Let me just say that again: I PAID EIGHT DOLLARS FOR A GRILLED CHEESE THE SIZE OF MY PALM. why did I do that? I don't know. I guess I felt in an awkward position being in the drive thru line, but I went ahead and did it. And I guess I could have gotten over the part that is was ridiculously expensive if it weren't for what it tasted like. It seriously tasted like fake cheese. All unnaturally yellow and weird texturey. I felt sick to my stomach after I ate it. Not a fan. read more