I recently left not the best review but I am here to update it. I decided to give Panara bread another chance and I have been very happy with the food, customer service and wait in the drive thru. I don't know if they have new management, and different employees but I have seen a dramatic change in this Panara and I just wanted to let everyone know. read more

This was my first time in this location and I couldn't be more impressed especially with the manager Andrew. He went above and beyond to make sure I got the best five star service possible, he really went the extra mile for me. You will receive the best customer service, I recommend this location to anybody , including all my friends and family. I will definitely be back! Thank you! read more

Panera Bread - Amazing 5 Star Service! Soup, Salad, Drinks, and the best customer service! - Sandwiches Near Me - Edmonds, Washington

If I could give no stars I would. Terrible service and no idea on how to run the pass. On three separate occasions I have received my order and there have been issues. Even though POS systems are designed for order history, apparently the GM, Sasha can't look up an order to process a refund. All she does is offer a voucher. Like I wanna go back? I haven't even received the vouchers from the previous two trips. Avoid this location. read more

Panera Bread - Chicken Caesar. They elected to hold the chicken for me. - Sandwiches Near Me - Edmonds, Washington

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This was my first time going to Panera Bread and let me tell you. The manager who was in training was the BEST!!!! So friendly and seemed to really care about his customers. I asked for his advice on what was good and he gave me some really good choices and I did take his advice and tried the Bacon Turkey Bravo sandwich YUMMMM! I also had Fuji Apple Salad which was so amazing and the apple chips OMG!!! So tasty. My niece went with me and she loved the Chicken noodle soup she could not stop telling me how much flavor and how delicious it was. She also got a sandwich that was soooo good. Besides the food being AWESOME the customer service we received was A+++++ the manager in training sorry I forgot his name but I was suppose to do this review a little bit ago was on top it. He checked in with us and our gave us a brownie for our first time being there and ohhh the brownie was so good. I would highly recommend this place to anyone looking for a healthy but delicious meal and the best customer service! read more

Unfortunately have to agree with many other reviewers on this one. This location is consistently sold out of items that are never replenished and you can't trust their app to order online for pickup. I placed an order for rapid pick up and "rapid" it was not! The order was cancelled either by the location or the system but I was still charged?? They're refusing to refund my money and fulfill the order, so super shady practices by their staff. I used to go to Panera frequently but they've really taken a turn for the worse customer service wise. Skip this spot. read more

Slow, orders are wrong and they have serious attitude except for the kitchen staff. Asked to see the manager and he pawned me off on someone else without even knowing why I asked to speak to him. It was 3:00 p.m. so you know it wasn't because they were busy. So to the Edmond's manager, way to disrespect the people who make or break your location. Ever wonder why your reviews are so bad? I can tell you this, it isn't because of the food. read more

I made an order for takeout and waited for it for 20 minutes or more, and I only ordered 2 sandwiches. It is not pleasant to wait so long. Dislike such workers, who made a sandwich from another bread without telling me anything. read more

I am sorry to read all the reviews about employees being bad. I had a great experience again in the drive through today. Very patient, helpful employees who didn't bat an eye when I found out the hard way they don't have a tip line on credit card receipts. Bring cash! I would not want to be stuck behind any cars here, because Panera is the kind of place that takes a long time to order from. It also makes it the kind of place where the food is great and fresh, so it is a trade off. Today I was first in line, so yay! I just want to say 2.79 for a single cookie, even as good as the lemon drop cookie, is horrible robbery. I also don't appreciate the sweet crust on the tomato basil bread, which is the bread the hummus and veggie sandwich comes on. The sweet bites are off-putting and don't go with the flavors at all. I was pleasantly surprised by the cilantro hummus. Will def return--we drove all the way to this one for the drive through! (Don't tell me Northgate has a drive through or I might pass out). read more

Such a waste of money and really disappointed. I'm going to stick to the Mac and cheese and bagels. read more

Panera Bread - Broccoli chicken teriyaki bowl. VERY disappointed. - Sandwiches Near Me - Edmonds, Washington

I always love the food here, but don't order very often. I put in a large order today and due to technical issues, it didn't go through. Assistant manager, April, got the order started right away when I got there and I won't lie, I was frustrated. She was a perfect professional and we had a great conversation and a few laughs after talking to each other. I truly appreciate it and the food is great. Be great, all! read more

I have a 3 strikes rule: after 3 poor meals, you're OUT! We've ordered delivery 5 or 6 times in the past year. Each time the soups, sandwiches and salads were great. The last time however! My BLT Turkey sandwich was out of the sourdough so I had to "do" with stale whole wheat. Two nuggets of bacon the size of a bean and unripe avocado! How can you put a sandwich together and not notice this? Then they were out of sides so instead of a baguette with the soup, we got apples.......and semi-rotten at that! No croutons with French Onion soup, what to put on top? How about a rotten apple? Yum...NOT! Well for me that is the first BIG strike! How can you run out of everything, still serve it for delivery AND it's $100!!! read more

I have been a Panera bread fan and member for 20 years. This location / franchise was ok recently with my coffee orders. Today, I ordered Mediterranean veggie warm bowl and tomato soup. Got the veggie bowl with chicken and no spoon for a soup to go order... There is a person to check the order and bag it. They have marked the printout. So I did not open the bag. I drove away and had no way to eat the soup. I called about the mistake in my order, they asked me to come in to fix it. I had to drive back. At the counter, I informed the associate and person in charge got a replacement put in. The counter told me to deal with the wrong order as they can't take it back - eat it, toss it or give it away. I don't handle meat for religious reasons and having to do this upset me very much. The order pick up stand says if they make a mistake, to contact an associate to fix it and a get a treat for the error. Mistakes happen. But there was zero customer service in how they handled it. No apologies. No offer of a treat. I had to point it out and they asked in a surprised way, if I wanted something... I hope not to come back here. read more

Stop by the drive thru to pickup breakfast, ordered the steelhead oatmeal. It was delicious! I just wish there was more in the large container they serve it in. read more

Going here is convenient for my work however it's becoming increasingly more inconvenient because they are Consistently inconsistent with the accuracy of their orders! I have had several inaccurate orders and they even have a quality control person to double check for to go orders so I'm not sure what they are actually doing for there be so many orders that are still in accurate! I have had so many inaccuracies regarding my to go orders that the management team is really good about giving me little vouchers and what not but that's not what I want! It's clearly not a solution to this bigger problem! Also when I was purchasing food with one of the many vouchers that I've received due to the many inaccuracies, they still got one of my orders wrong that I paid for with one of your vouchers because I initially received an incorrect order!!! The latest in today's inaccurate order: I customized my sandwich by adding cheese which I had to pay extra for which was not on my sandwich when I received it. I also ordered mac & cheese and when I went to open it, it was less than half full. With the prices that you guys have I'm willing to pay for what you advertised that you are going to serve but as far as I'm concerned I don't like Panera bread anymore. I just like the idea of Panera bread, because what you are versus what you represent that you are definitely a contrast. ***Update*** You guys just lost another star! When are you guys going to get it together!?!? At this point your slogan should be: Panera where we over promise and under deliver consistently! So today I did an online rapid pick up order (don't ask me why I was expecting a different experience at this point.) to be expected to be picked up by 12:35. 12:35 came and left so did 12:45. Some staff personnel finally asked about me and come to find, they didn't even start my order from when I even placed it! I can at this point literally EXPECT to be disappointed every time I come here now. And that's unfortunate. She did nothing to make up the mistake except say 'sorry about that' when she handed me my food just before 1pPanera simply doesn't care. The 'rapid pickup' is not rapid. read more

Tasted and felt more like a bread and cheese than a grilled cheese. I guess dunking it in the tomato soup made it somewhat okay, but the crispness of a grilled cheese is one of the big reasons I even eat them. Didn't satisfy my comfort food needs at all. read more

Panera Bread - Not grilled, grilled cheese. Tomato soup. Coffee. Apple. Bread & Cheese. - Sandwiches Near Me - Edmonds, Washington

I have been utilizing their coffee program for the last month and a half, however I am extremely disappointed in the customer service I have received - or better put, the lack thereof. I was a manager for a health and wellness coaching program for a decade, and am extremely customer service focused. As a 40 something year old in the professional business arena, I would never treat clients nor customers the way that I have been treated upon entering. Not one staff person makes eye contact, nobody bothers to turn their head. Nobody once has ever said hello, let alone greeted me upon entering and I have gone there more times than I can count since it's my daily go to for coffee at the moment. I could totally understand if it was packed, but I go before 7:00 a.m. every morning and the store is literally empty sans employees. Today (once again) I was the only person in there, and (once again) I was completely ignored and felt like I was intruding upon the staff conversation, which was scattered with expletives and obviously intriguing the other employees to the point of keeping them in the back where they neglected the front counter. The multiple times I have been in there and it's fully staffed at the front with no other customers, not one person at the counter can be bothered to turn around and say hello, good morning, not even a simple acknowledgment of my human existence. I made it a point to say good morning to them one time, basically just to force their uncomfortable responses, which were canned. Only one employee was bothered enough by me to turn around and sulkily reply "good morning" to my cheerful greeting. I feel like writing to the owner of the location Sasha, because this substandard of customer care is really not acceptable for any business who puts customers first. It's like walking into the Twilight zone. I'm never tipping them again! I don't like the way that the times I requested extra almond milk, they left the stopper off of my hot coffee while every other coffee on the shelf waiting to get picked up had a stopper in it to prevent it from leaking. I asked them why my coffee was the only one that didn't have a stopper in it, and the girl responded that I needed to get one from the coffee utensil table. I told her I'm aware that there's a coffee utensil table there, I was asking why mine didn't have it in there. She refused to give me a honest response and instead directed me back to the coffee station. I almost asked them if they did it intentionally because I requested almond milk and complained in the notes about how last time I asked for almond milk my coffee was still black. I swear they did it on purpose. Now I have to request a stopper in my coffee in the comments when I make my order. It's ridiculous. I had a stopper in my coffee every time I got it for a month until I complained a couple weeks ago and ever since then it's been missing. read more

I really like the idea of Panera, but somehow it always disappoints. I ordered the cheese tortellini. The tortellini itself was fine, although there was a bread slice that was supposed to be included that was forgotten. To make matters worse, the small tortellini dish was placed on top of a huge plate on top of a huge tray, which further reminded me of the missing bread I had ordered. I also didn't love the atmosphere. The restaurant itself was dimly lit, crowded, and the tables were dirty. Though I appreciated having the option to use self-service kiosks to order food, both the kiosks and the counter had long waits. read more

Ordered dinner from Panera bread via their app tonight and I must admit, it was fairly quick and easy. The order was done in 10-15 mins. I ordered their new arugula, watermelon, ancient grain, & almond salad from their plant based menu. I added chicken for extra protein. For my extra side, I opted for the sprouted whole wheat roll. I also ordered a brownie since I had a free complimentary pastry from creating a rewards acct via their app. I was pretty skeptical at first when I received the salad Togo. The look of it wasn't impressive, but luckily the salad itself was tasty. The pop of mint and crunch of the almonds made this salad. The salad doesn't originally come with feta, but for some reason my salad had feta added to it. I was actually kind of glad there was feta bc that was the extra salt and oomph this salad needed. The watermelon didn't look very attractive, but luckily the texture was decent and not mushy. The amount of grains that came with this salad was quite lacking. Perhaps 2 tablespoons worth was what was given in total. Honestly, had I not eaten the roll and brownie, I would still be hungry. #carblife I went through the drive thru to pick up my order. It took quite a bit of time since I had someone in front of me. They didn't seem to have much pep in their step in trying to get orders out quickly. I ordered food from here bc I had a gift card. If it wasn't for the gift card, I probably wouldn't eat here. It's kind of pricey and the options don't seem to have much variety. I could be just nit picking. It's better than other fast food places, that's for sure. read more

Panera Bread - Arugula, watermelon, ancient grain salad w/ chicken and feta - Sandwiches Near Me - Edmonds, Washington

This place is bad! Wont go back again we order bagels and the lady who serve the bagel touch alot of thing even the money but never change gloves when handling food, so unsanitary, you need to go back and re-take your food handlers test. The Panera Bread is good but i don't recommend this branch in edmonds. read more

The absolute worst Panera ever. They never have enough bread and get my order wrong almost every time. In fact I'm sitting in the drive thru right now writing this and they have gotten my order wrong again, and I've been waiting for 15 mins. Just be better you guys. Try to be better. read more

I'm new to the area and have been to this location a handful of times. Today is the last day. Every single time I've ordered here, the order is wrong. We usually get orders to go and don't find out it's wrong until we're home. Why don't we check before leaving? Well, given the types of errors we've had, we would have to pick up the order, go to a table and unwrap all of our sandwiches to check for errors. For some reason, every time we've ordered sandwiches, there's missing cheese or cheese when we requested no cheese. Many times, sandwiches that have bacon, will not have bacon. I could go on and on. I don't wanna be negative about the staff, but there definitely needs to be some retraining at this location. The only thing I can get without issue is coffee. The coffee is always fresh and hot. The lattes are also made well. But the sandwich making needs help. I love Panera, but I'm done with this location. read more

Word of mouth of Panera's famous Mac N Cheese spurred curiosity with a side of saliva. In need of a simple dinner formula, macaroni mixed in cheese, a classic created a reputation sustainer. No need for breads, this signature bowl with low viscosity slides down with cheesy ease. Such cuisine choice is frequently purchased during the morning and afternoon hours. With proper experimentation and a side of hungry man caves to fill, it is safe to deduce that the ballet dance of the two ingredients swirling on the tongue can a third option, a dinner option with an admission price of cheap. read more

Panera Bread - Mac N Cheese - Sandwiches Near Me - Edmonds, Washington

I waited for almost 25 minutes for a sandwich. The cashier didn't tell me that they were completely slammed. I ended up having to leave without my lunch and get back to work 15 minutes late. I understand when people are busy, but an ounce of common sense by the staff and the cashier with letting people know how long the wait would be would've saved me a lot of frustration and time. For food that's already very expensive I would not waste my entire lunch hour waiting for one sandwich again. read more

I ordered two loafs of cheese focaccia loaf and one came back like bird feed stuffed into a bag, and the other one was perfectly fine. When we called to ask for a new loaf the person on the phone said that they didn't cut it that it was a machine that did the slicing. And that they had no more of that specific bread. Which didn't even explain why this bread was mangled. She asked what we wanted from them and I asked for a refund.. she said I had to come in for a full refund since we had delivery. Too me that is poor quality assurance and poor customer service. Will not be ordering from the Edmonds panera anymore... read more

Panera Bread - Two Cheese Focaccia loafs - Sandwiches Near Me - Edmonds, Washington

Order was 52 minutes late for a 4pm pick up No one could handle gathering food and placing it in a bag with out being directed by me. The pizza was on the counter for 30 minutes while they went back to start the mac n cheese. Manager walked away for my order half done not to return and finish. Will not return to panera 52 minutes and can't get it done with this staff. read more

My mom, little boy and I came in for a quick lunch before we had to get the older boy from school. The staff was very friendly and atmosphere warm and inviting. 3 particular people were very assisting with out service. William, the cashier, Genna the manager and the sweet attentive lady who was taking great care of the lobby. My son was having a melt down (he is 5 and having a hard time being without big brother before he starts school with him), Genna came around to help redirect and get to know him so he felt at ease. As a mom, she took a huge role just by being compassionate and understanding. The cashier William, he was very kind and understanding with my mom who was treating us for a spur of the moment quick lunch date. Overall, the entire staff was amazing! Food was perfect, I actually got my picky 5 year old to eat. We had a great dining experience. This team is amazing and their culture for guest service is top tier. read more

I love Panera but NOT this location. Service at this specific Panera is less than stellar. The person taking orders and running the counter was very short with me and he refused to accommodate a very basic request. There is an obviously cleanliness challenge. Perhaps this location is a bit over their skis as a result of the Northgate location closing and a perhaps they have a rapid onset of new business that they can not keep up with. Not impressed. read more

Not happy with tonights visit. I went through the Drive-Thru and ordered their Southwest Corn Chowder, Bacon Turkey Bravo, Southwest Chile Lime Ranch Salad with Chicken and a Lemon Drop Cookie which came to almost $35. I got a Bacon Grilled Cheese instead of a Bacon Turkey Bravo and it was old like it had been made and sitting a while. I asked the woman when she handed me the bag if utensils were in there? She said yes. There were none. I asked for extra butter for the 2 sides of bread, she said it was in there. There were 4 little butters. There was no cookie. I usually stop and check my order however this time I was in a hurry and just left. I'm upset enough that I would go back another day and talk to the manager but unfortunately I didn't get a receipt so doubt that will do much. This Panera is the most convenient for me but I haven't had accurate or good tasting food enough times to keep giving them my business. read more

Panera Bread - Dry Bacon Cheese thing? - Sandwiches Near Me - Edmonds, Washington

Tried Panera Bread for the first time today. It was absolutely delicious!!!!! I'm surprised it took me this long to try it since its less then half a mile from me. My wife ordered the pick two items (which cost $6.99) and got the broccoli cheddar soup and bleu cheese and steak salad. The broccoli cheddar soup is by far the best I have ever had. I ordered the turkey bacon bravo (that cost $7.29). It had smoked turkey, bacon, smoked Gouda, lettuce, tomato, signature dressing, on tomato basil bread. Awesome sandwich!!! A perfect combination of flavors on this hearty sandwich. Next time I will have to go inside and try some other good food off the menu. I defiantly want to try the bear claws. read more

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First of all.....the menu board is way too confusing and over whelming! I ordered the pick two combos, unfortunately there was a foreign object in my salad, and it looked like a part of a thick purple rubber band....I lost my appetite. However, I was told by the staff it was a tortilla chip. When I went up to the counter to complain, I noticed that the floors where absolutely filthy!!! If I had noticed that prior to ordering: I think we would have gone else where. If the front likes like that, I wonder what's going on in the back. I have posted photos of my salad, and the condition of the floor. Date of visit: 5-2-13, 7:35PM read more

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I just went through the drive thru, as I often do, and ordered a Sierra Turkey sandwich. Obviously that was an accident!! There are two pieces of turkey on this sandwich with several pieces of old lettuce on it! Gross and unappetizing. I will not be visiting again anytime soon. Your only upside here was your drive thru attendant Melisa. She was very nice. This is not a reflection of her service. read more

Panera Bread - Wilted lettuce...on unappetizing bread. Very sad situation indeed - Sandwiches Near Me - Edmonds, Washington

First time and last time at this Panera. Came in to meet someone for a business meeting and ordered a strawberry banana smoothie. Wasn't greeted by the cashier but told to move to another register. After ordering, I was told to pick up the drink "down there." I sat down with the businessman I was meeting and after 6 or 7 minutes went by and watching other diners' food be delivered to them, I heard my name screamed out by the kitchen. Why would they deliver everyone else's food but not my drink? I don't see why there would be a difference. I asked the server and the kitchen staff and got blank stares. The smoothie was meh with no flavor at all so they were clearly using frozen and/or old fruit. $5 for a small, bland smoothie and poor service equals no repeat customer. The seating area was also dirty with leftover food, dirty dishes discarded and food on the floor and no one cleaning up on a night that wasn't busy. Food: 2 Service: 2 Ambiance: 2 Parking: 4 read more

I really like Panera for their scones, muffins, and coffee. I go through the drive through occasionally when I am in the area for work. Their coffee is fresh and I order the scones heated. Blueberry is my favorite. I would highly recommend to anyone as an alternative to other nearby coffee shops as it appears to be slightly cheaper. read more

Got here, and there was no selections of bread except tomato basil and chocolate chip bagel! I thought this place was notorious for their bread! The wait was also atrocious, we were one of the only people here and it took 20-25 minutes!!!!! Get it together!!!! read more

I love the power breakfast sandwich. I wish it was order-able all day but sadly it is not. Anyway, the ladies that I've dealt with here are super friendly and nice. They work with you for substations easily. I only wish they had some cinnamon and nutmeg for the coffee or maybe some non-dairy milk as creamer or milk options. read more

Terrible service at this location. Will never come back to this location again. This place has taken my order wrong 2 times in a row. Don't read order instructions they pretty much give you whatever they have on their hand instead what you were ordered. The manager didn't charge me for my recent order however what I need is to make my order right. Then I don't have to wait 20 minutes just for a breakfast sandwich and a cup of coffee. Disappointed.... read more

This is definitely a healthier and better alternative to a lot of your normal fast food restaurants here in America. Don't get turned off by how expensive the food gets because it definitely is worth it. Panera's menu satisfies everyone's quick and easy cravings such as salads, soups, pastas and pastries. I know that there is a side of the menu that is for people who desire a more low carb/low calorie diet and from what I heard it's pretty tasty! My usual order at Panera is the Super Smoothie, White Cheddar Mac and Cheese or the Chicken Tortellini with either a Cream of Broccoli or Lemon Orzo Soup. I love this location because it's conveniently placed right before i5S and i5N and is also a drive thru. When coming here sign up for a rewards so you can earn points and get free food!! read more

Panera Bread - Super Smoothie - Sandwiches Near Me - Edmonds, Washington

A couple of years ago, I had a steak sandwich at the Edmonds Panera and asked for and received a full refund because every bite of the meat was inedible. I hadn't been back until last night. I ordered a steak and white cheddar sandwich and it was very good! Delicious. My confidence in Panera has vastly improved. Will try it again, sooner this time. read more

This place is SO inconsistent but 99% of the time they get something wrong. Last time I asked for a caprese and they said they were out of mozerella and asked if they could do a different kind of cheese which DID NOT work and they toasted it with the arugula stuff on it so it was like a piece of toast with a slice of cheese and some burnt/soggy mess on top. The bread was SUPER small too. Just tried to give them another chance and ordered a Cesar salad that came with no croutons bro WTDTA!? It's Panera BREAD how do they mess up the part in the name SO bad? read more

Meh. 23 min wait for the drive thru and my Italian sandwich was sloppy and rushed together. The Broccoli Cheddar soup wasn't as flavorful or thick as I once remember from Panera. But the saddest thing is witnessing an employee break apart loafs of baguette bread from a cardboard box underneath a counter.. thought this was supposed to be fresh baked bread and not shipped in from corporate and frozen. The staff was polite, but I didn't appreciate being rushed through my order when waiting 23 mins to place it. Won't be a repeat visit. read more

Panera Bread - Sandwiches Near Me - Edmonds, Washington