Very disappointing. Waited 30 minutes for 2 bowls of soup. I understand bad days but not only was manager rude to employees but also to guests. Her go to answer for all questions was "we don't have that". Will find another another location going forward read more

Not even worth it. Took over 20 minutes for them to make 2 pre made smoothies and toast 1 bagel. The drive thru was closed and they have plenty of workers inside, talking up a storm. Plus the smoothie cost $6 and they didn't even fill up the cup. read more

Panera Bread - Sandwiches Near Me - Cumming, Georgia

My wife and I look forward to our outings at Panera Lakeland. We've been going there for years, just us two, when we can sneak off for a hour. Sometimes we sit by the big windows under the trees, sometimes we find a cozy booth. It's been a special treat for us, but our Panera at Lakeland has fallen off sadly this year. Lately, the tables are not wiped, the floors are not swept, and the bathrooms are a mess. It's been months since I've seen a single member of the crew more than once. They can't keep team members two weeks, and the service is suffering badly. The quality of the food is the worst of it. The sandwiches we used to look so forward to are wretched any more. The meat is gristle, the bread is poorly baked, flat, and greasy, and good luck finding the veggies that used to give every entree flavor and loft. This IS Georgia, right? If you can't find fresh meat and vegetables here, you aren't looking. And before you start blaming the children we now expect to serve us everywhere, tell me where are the adults who are supposed to be giving a hoot what happens to this store? If there's any management present, it's not visible, and it is certainly not evident. I can stand outside this business and see a double line of cars and a full lot at the shiny new Chicken of the Lord across the way, any hour they're open. Know why? Somebody over there understands that putting the business first means doing what it takes to get and keep good people, train them right, and give them good fresh ingredients to prepare and serve. It really is that simple. I expect to see this Panera closed within the year, and I'll be sad to see it go. It makes no sense under any circumstances to drive a good business underground this way. read more

Sad to see how they've let Panera go. I understand there is a significant shortage of people but since we're forced to go inside we see that there is very little going on and several workers just standing around. It took 18 minutes to get a bfast sandwich and there were only 2 people ahead of me. This is definitely a dying business. read more

No baked goods, no Swiss cheese, no Gouda cheese, no chicken, no leaf lettuce... everything that we attempted to order, they were out of! Why are you open? With another restaurant in driving distance, why didn't someone go borrow product!?! This is a horrible representation of what Panera is like in the Midwest and Mid South. Poor management and would never come here again. read more

Ordered a whole steak and cheese panini via the drive thru today but only received a half despite being charged for the whole ($9.41). I asked them to hold the horseradish which they did so I'm pretty sure they grabbed the correct bag. Also, no receipt was given. Corporate told me this is an independent location which is probably why these negative reviews have persisted. It seems like a lot of the negative reviews are about missing food or extremely small portions. I don't often go to this location but I've never had a bad experience prior to this one so something has changed in the past 6 months or so. read more

Panera Bread - Charged for a whole, got a half. - Sandwiches Near Me - Cumming, Georgia

I've been to many Panera Bread locations around the country and they always have been "okay", not great. Service and cleanliness were often lacking. We decided to give a Panera near us (Cumming, GA) a try and boy were we delighted. When you walk in you the first thing you notice is how bright and clean the place is. Lots of space between tables and layout better than most. The highlight we having Carmen take out order. What a breath of fresh air. These days we find outselves resigned to disgruntled, overworked employees...not Carmen. She is the true definition of "service with a smile" even though she was wearing a mask! We will be regulars from now on. read more

I'm a big Panera Bread fan as they have a great menu for eating healthy but I would avoid the Cumming, Georgia location. This location obviously suffers from poor leadership as they are constantly out of menu items and the front line employees are consistently rude. For years I've given this location additional chances hoping they've improved but to no avail. There is a Johns Creek location on Peachtree Parkway about six miles south, it's well worth the drive. read more

Ordered a strawberry and mint drink and a sausage, egg white, and cheese on brioche sandwich for delivery. They forgot my drink and gave me a egg white, over easy egg, and cheese sandwich. Not the first or second time they haven't gotten my order wrong. read more

Great service and food, they got our food out to us in a quick and efficient manner. My coffee was amazing and the atmosphere was exquisite. Their soup bowls are my go to and are absolutely to die for. Always have a great experience at Panera :) read more

45 mins for a to go order ! Wouldn't give them one star. Still waiting for food and won't be back.

Just ate at Panera and found a hair in my salad. I took it back to the people that made it and I didn't get any response from them. They literally just stayed at me. No sorry, no new salad, no refund and no manager said a word to me. Will never eat here again! Terrible customer service & terrible food. read more

Absolutely ridiculous they won't open their dining room! People want to sit down and enjoy a meal not be stuck in the drive through. Won't be back! read more

I guess they're doing pre made kits bc of covid but yikes. Payed $13 for this half sandwich and a cup of soup. Really disappointing

Was in Sunday 11/28/21 ordered a bowl of turkey chili got food poisoning. Tried to call cafe phone just keeps ringing don't go there read more

Avoid at all costs, it cost me $9+ for a smokehouse BBQ Chicken sandwich and received something that didn't remotely represent what was advertised (See pics). Barely any chicken, cheese, or BBQ flavor, & mostly just a couple pieces of extremely overpriced bread. They used to be a great place to go for really good "clean" (whatever that means) food. TERRIBLE, STAY AWAY, MANAGEMENT SHOULD BE FIRED AND THE OWNERS PROBABLY DON'T CARE! read more

Panera Bread - What I ordered - Sandwiches Near Me - Cumming, Georgia

See all

Well, after waiting 15 minutes (12 of which we legit didn't move at all) in the drive thru line after ordering, with two cars in front of us, we got our food & my quiche was brick hard & cold. Service & food quality at this location has been going down for quite awhile, but we kept giving it chances bc we love Panera.. just not this one anymore. We won't be back. If I could give this place zero stars based on all pervious visits in the last 3 months & todays horrible experience & rock hard quiche, I would. read more

Panera likes to play head games with you. When you order your sandwich they ask you if you want chips or an apple. Who the hell does that? What am I supposed to say now? If I say chips than obviously I don't give a rip about my health. The expression isn't "a bag of chips a day keeps the doctor away". Obviously I want to keep the doctor away, but now it's all up in my face. I don't want a damn apple, but here I am feeling guilty and there's a line starting to form behind me. So I end up getting a stupid apple with my panini and Mac and cheese. I stare at it as I eat my sandwich, thinking that chips would really hit the spot right now. Across from me is a man on his lunch break with his tie tucked into his shirt as he tilts up his bowl of tomato soup to get the last drop. He puts the bowl down and begins a staring contest with his apple, which he loses as he casts his forlorn eyes downward. One woman delicately fingers the top of her apple and then does an almost instinctual, practiced left swipe, casting the bad apple out of her field of vision. There's not a smile in sight except for the one boy who was at first using his apple as a ball, but then eventually settled on just banging it on the table. His mom didn't even try to stop him, and none of us blamed her. We were all living vicariously through her child at that moment. Chips or apple indeed. Employees here are a mixed batch, some friendly, some not so much, which is the reason for the low star count for this location. When I go now, I just order from the kiosk so I don't have to deal with them. How 'bout them apples? read more

Horrible management for sure. Place was disgusting. floors are dirty. Tables are covered in food and haven't been cleaned for the past 45 minutes. read more

Panera Bread - Just under my table alone. - Sandwiches Near Me - Cumming, Georgia

See all

All I can says is the manager at this location is AMAZING and has Wonderful costumer Service!! We had a issue with a soup, and she made it right, no questions!! Thank you Barbara!! read more

I finally dined in at this Panera location this week. I have picked up drive-through a couple of times. I'm pretty loyal to a few items at Panera - The salads: Asian Sesame Chicken, Fuji Apple Chicken & Thai Chicken; The soups - Chicken Noodle & Cream of Chicken and Wild Rice; The sandwiches: Frontega Chicken, Sierra Turkey & Bacon Turkey Bravo. Last night, I had the Asian Sesame Chicken salad while my aunt tried the seasonal pick 2 - with Autumn Squash soup and the Roasted Turkey Harvest Wheatberry salad. She loved both. I did try the soup and was impressed with the spices and flavor. Very tasty without feeling too heavy. Everyone we saw - from the person who took our order to the one who delivered it to our table was friendly. Service was fast, though it wasn't crowded at all at 7pm on a Saturday night. The restaurant was meticulously clean. I will return - it's a given that my food will taste good and be made with very fresh ingredients. I only withhold that last star because of the price - I really wish I got more salad for my buck! read more

Bought an egg sandwich and coffee 7.95. Asked for one jam or jelly and was told it was an extra 50 cents for something else that should come with it!?! No thank you, it's the principle, going elsewhere from now on. read more

Incompetent workers. 3rd time I've gotten an untoasted bagel when I asked for toasted. Is it that difficult to toast a bagel? I didn't think so but apparently it's an issue there. Bad attitudes with the workers there too read more

I've never left a negative review for a restaurant but the manager at this location is not professional at all. I called to place a pick up order for our office (a guest was bringing in lunch for us) and let the young lady know it would be paid for in the store. She had to check with the manager that it was okay (we have done this many times before). The manager then got on the phone and said she would be cancelling my order without a credit card number since it was a "large order"-of 6 items- and hung up! Our office will not be placing any more orders here. read more

Well, I have finally had enough of this particular Panera. Last night was the final straw. Over the last year or so, I have only had one correct order from the drive through. Usually it's missing something - the bread, the salad dressing, and the worst was when the Fuji apple chicken salad had no chicken. Last night the order was correct, but the salad was mostly onions. And they only put a little dressing in the dressing container. I think they do this so you will buy their dressing at the grocery store and keep it on hand for your salads. I have had the slowest service ever at the drive through - like it might take you 20 or 25 minutes to get through the line - and that is AFTER you place the order. The folks that work the window are rude. Once she gave me the wrong change, then argued with me about it - and when she said she would have to get a manager to come get me the right change, I said ok. That REALLY ticked her off. But I wasn't about to let her have my money after the poor service I received. Learn to make change, folks! read more

Wow. I am listening to a manager yell at one of her employees at such a high level that it is becoming uncomfortable. Extended yelling and loud. This is not how you treat employees and not how you behave. Many patrons are looking at each other like what the heck is going on. Panera, you can do better. read more

It is Panera and a national chain so it is as you would expect it to be. All laid out similar with the exact same menu. I come here cause I like the pick 2, where I can get soup and salad or soup and sandwich or even sandwich and soup. They use to let the pastas be part of the pick 2, but they have removed that option. I know most come here thinking of a light and heathy meal, which you can find here, but be careful there are some sneaky options too that will make it not so healthy. read more

Panera Bread - Be careful in the bathroom cause the locks don't line up. - Sandwiches Near Me - Cumming, Georgia

I should have read the reviews before I went to this location. This was definitely my last visit here. We stopped in on Sunday, the cashier was extremely rude and would not accommodate my panera rewards request. I had enough rewards to cover two meals, as I have done in the past. She either didn't know how to do it or didn't care to do it, but she told me I couldn't use multiple rewards on one order so I asked her to separate the orders and then use the reward on each order so they would both be free. Either way, I got charged for one meal and got even more attitude. Think twice before you go to this location. They clearly don't want to be bothered to do their JOB. read more

I usually am very happy with Panera, I love the overloaded sandwiches that are piled high with toppings but today, mine and my mom's Caprese Sandwiches were seriously lacking in toppings. I think we had a whole 3 pieces of Arugala, 2 pieces of mozzarella and 3 tiny tomatoes. I've had this sandwich before and it was not quite so flat. It felt like I just ate some balsamic covered bread. I'm disappointed in you this time Panera. read more

Panera Bread - Sandwiches Near Me - Cumming, Georgia

See all

Terrible Panera. Worst one I've ever been to. Lights out on the building- couldn't even see it or find it. Out of everything I wanted. Long ass wait in drive thru- worst service ever- can't believe how long I had to wait. Unacceptable. They should just close this location. Done. read more

Stay clear of this Panera location! I've been here multiple times and each time they've given me tiny portions. Once the bread was an inch long, another time there were about 5 pieces of lettuce in my pick two salad. This time the panini was about half the size the other Panera locations normally give. This was $6 worth of a panini, about half the size of my iPhone 6, unacceptable!!! read more

Panera Bread - Sandwiches Near Me - Cumming, Georgia

Terrible drive thru service and when you call the restaurant asking for management because you do not have time to go back to fix your order, the onsite manager is equally short and lacks concern. If you can't get the basics down it makes me question the food too... just sayin! read more

Ordered and paid for two orders of broccoli cheddar soup (among others items) at 1:30 in the afternoon. When we were called to pick up our order, we were told they were out of broccoli cheddar soup. Took a tomato and a chicken noodle soup instead. Both barely warm. Will get better food and service at the McDonald's next door the next time we come to the area to eat. read more

Basura. This place is very mid. I was going to order until one of the employees started laughing and said "we are out of everything lol" he looked like a chad, but regardless of that this place is not the move read more

Their food is excellent in all respects. The soups are all totally amazing! The Southwest corn chowder is my new favorite but the lobster bisque is beyond wonderful. Every soup there is superb and it is evident the management takes pride in and devotes attention to all the details! My only problem is I want it all so it's very hard to narrow it down to one. I solve that with a different to-go meal. You can taste the freshness of all their food items. read more

This was just awful! I don't know if it's worse to order at the kiosk or with the COMPLETELY INEPT staff! (We had to do both because the kiosk wouldn't finish our order, then we had to all come back and wait in line to order at the counter). The service was BEYOND USELESS and the food was subpar. I wouldn't cross the street to eat here again. read more

This Panera remains spectacularly mediocre. Please refer to my original review for full effect. My compliment this time: I am yet to get food poisoning from this establishment. 2 new quirks -- If you order a bakery item from the kiosk, the line staff who make prepared foods won't walk over and get the pastry/bagel/whatever and put it on your plate. Because I hate myself and keep coming to this Panera, I have been able to confirm this institutional laziness through repeated experimentation. If you ask them later for your pastry, they will say that you have to order pastries at the counter, not on the kiosk. That's funny -- all the other Panera locations I frequent across 4 states have no problem getting my kiosk-ordered pastry served along with my meal. Hell, sometimes I even order only a pastry from the kiosk at other locations. They now have the pagers that track where you sit down, theoretically allowing them to bring your food out to you. But sometimes I watch a bewildered food runner do laps around the restaurant before returning to the window. There's a table map posted there. Perhaps I'm the only one who has noticed it. read more

I went to get drive thru for lunch. Waited forever. 30 dollar lunch for my wife and i. Got home and this was the chicken salad sandwich I got from them. Where's the chicken salad. Must be under the lettuce. There wasn't any. Pretty bad experience. read more

Panera Bread - Sandwiches Near Me - Cumming, Georgia

WHY does it take 7 minutes to toast a bagel?????? This is the 7th time this month! When is corporate going to get involved??? read more

Panera Bread - WHY does it take 7 minutes to toast a bagel and it is not busy???? WHY??? - Sandwiches Near Me - Cumming, Georgia

Rolled is about 7:30 to just get a cup of coffee and do some school work....and then NOTHING. Not a soul running the front of the house. I waited for a few minutes and no one showed up (even after asking a fellow busing tables for service). Guess that's what happens when you got high school clowns doing an adult job. read more