great customer service, and I love the food there. and overall a great place I would recommend.

While I have had my order incorrect the last three times I have been to Panera I have to compliment them on their Steak and Mozzarella on Black Pepper Focaccia sandwich. It is delicious! I love every bite of this sandwich. I cannot eat anything that is mayonnaise-based so I always ask for no garlic aioli. Unfortunately the person making the sandwich does not read my order and puts it on there. So disappointed when I get home to find that I cannot eat it. Thankfully the store has made it right with me-for that I appreciate (although I am still hungry). If you haven't tried it - please do. You will not be disappointed. read more

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I've been coming here occasionally every since they opened. I have noticed that they have maintained a clean restaurant from day one. They have a sanitation grade of 100.0 posted near the register. The employees are friendly. The food is good. They offer half sizes at a reduced price. This place will remain in my restaurant rotation! read more

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Clean atmosphere and food came out fast. The new croissant sandwiches were amazing. It was creamy, crunchy, and filling. I also ordered the French onion soup. I have never tried it before so this was the first time. I wasn't too impressed, it almost tasted more burnt than caramelized but it was my first time so I don't have anything to compare it to. My iced coffee was delicious. read more

Panera Bread - Croque Monsieur Croissant Toast and Iced Madagascar Vanilla Latte and French onion soup - Salad Near Me - Concord, North Carolina

So I love Panera but time and time again I try this one and it's always a disappointment. One time I had potato soup and it was like water. This time the broccoli and cheese soup was lukewarm warm. Now since I just had it at the mall and loved it, one would think it would be the same. It's like they add water to make it go further. Very sad. I work close by but will not go to this location again read more

Wow, I should've stuck with the usual bagel. This is the bacon egg and cheese croissant!? For $7?? This location is terrible! read more

Panera Bread - Salad Near Me - Concord, North Carolina

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Went for take out about 1:30. Came for the creamy wild rice and chicken soup and I should have left it there. It did not taste fresh at all it was as if they reheated it from a few days ago. The associate mispronounced my very common name. When I got home I tried to docker it up and put some like into it but the addition seasonings could not help old soup. Will give them another try maybe on a Monday. read more

I visited Panera Bread yesterday around 6:30 PM with my son after spending four exhausting hours in urgent care. Both of us were feeling very ill, tired, and miserable, and I just wanted to grab some soup without exposing anyone to COVID. Unfortunately, when I arrived, all of the outside lights were off, making the store look closed. I went to the drive-thru to confirm if they were still open and was told they were. I then asked the representative if the drive-thru light could be turned on so I could see the menu, but he flatly said "no." When I asked if it was broken, he simply said, "I think so," without offering any further explanation or apology. I explained that I was very sick and didn't want to expose anyone inside, but would have to come in since I couldn't see the menu. My concern was ignored, and no empathy or apology was offered. When I mustered the strength to go inside (wearing a mask, of course), I noticed everything in the front was already put away, as if the store was closing soon. I placed my order on the tablet but had to call out to get an employee to come from the back just to get me a cup for my drink. The worst part was seeing the same employee from the drive-thru--identifiable by his voice and orange shirt--filling a bowl of soup at the pick-up counter without wearing gloves. This lack of hygiene was shocking. To add to the frustration, the screen notified me that my food was ready, but I couldn't find my order anywhere. When I asked the girl at the counter, she told me the man behind her was still working on it. Why was I notified it was ready when it wasn't? I was already feeling miserable and just wanted to leave. While the woman apologized, I still had to wait an additional 7 minutes for my food. This was the worst customer service I've ever experienced at Panera Bread. From the lack of concern for my situation to poor hygiene practices and long wait times, this visit was unacceptable. I will never return to this location. read more

My bagel was good that's the ONLY good thing I can say! We arrived mid morning on a Saturday and there were only half the bagel options available- pastry's were skimpy- and their espresso machine was busted and I had to probe the cashier to even get that info. I said where is your specialty coffee menu - she flippantly says we only have regular coffee "over there" nodding to the coffee station - in disbelief I said you don't offer lattes anymore (my reason for coming) she says no - so then I pressed on by saying when did Panera stop offering such only then does she explain that the machine has been broke to quote "for a while" To add insult to injury I chose the dark brew and it was practically empty filling my cup only half way and no one in sight to assist me so I added another brew to make a full cup!!!!! The women's restroom was a mess with toilet paper strewn here and there and a very sticky floor There was debris and trash around the drink station as well. Half the self serve kiosks we're broke too! It's NOT the Panera I remember fondly that's for sure. Get it together Panera! read more

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Today my darling nephew treated me and my mom to lunch here. I was so surprised, in 18 years of life it's always been me picking up the tab. This auntie was happily flabbergasted. It was just in time for a mid afternoon caffeinated pick me up, but they didn't have skim milk or any sugar free options. I selected a frozen chocolate brew. My mom got a peach blueberry smoothie and my dashing, darling nephew selected a mango smoothie. We each selected a salad. My mom and I chose the Asian Crunch Chicken salad. My nephew got a Chicken Caesar Salad with a Spicy Chicken Sandwich. It's a great thing that the company was stellar because the food took 20 minutes. My mom was glad, she felt at least you know it's fresh, I concur. The baked goods were great, and with a meal You can get one for .99. So we each got a sweet treat too. There is parking, free WiFi and cozy spots to chill no matter what vibe you are on. I would love to see the menu include fat free or sugar free options. Still, it is a good place to meet colleagues and charge your phone, and as a nephew treat :) read more

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Wow what a life changing experience, customer service was awesome! You don't get a lot of people who love their jobs nowadays but Tara was so very kind and sweet and a very nice smile. The Ambiance, the taste, the patience and kindness of Tara was unmatched. I'm not sure if she is manager or not, but ask for her if she's in to take your order! It take a while for me to order with my recent diagnosis of anxiety so i felt very calm here. Thank you Panera bread and thank you Tara will be back next weekend read more

Heading home to Maryland from Atlanta....long drive right with 2 young children. I decided to stop at Panera bread to get something to eat and I was greeted by Tony.... Great customer service he made me and my family feel welcome!! Thank you Tony I've been to multiple Panera Breads but this location is now my favorite just because TONY..... read more

Excellent service. Staff was so friendly. This place was really clean. There were signs for which tables were open during COVID-19. We stopped by here on a road trip. read more

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This bear claw I bought this afternoon looks pitiful. No icing/almonds and dry as can be. Sure doesn't look like the one on the app. There's a waste of almost $5... read more

Panera Bread - Dried out bear claw - Salad Near Me - Concord, North Carolina

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Repeated times my order is incorrect. Even when you call after you order from DoorDash to ensure correct order it's still wrong. Lastly, I reported the recent issue to a Manager at location and no apology but comment it was an accident. Poor customer services and Management who doesn't have customer service skills. read more

Ugh! What is wrong with this store?!?! This is the 4th time I've had a HUGE issue with my order. 4 freaking times, how is it so impossible for the staff to do their job correctly? Isn't that what they get paid to do???? This order I got from DoorDash and I ordered a bowl of chicken and wild rice soup but of course when it gets to me the tag on the bag says chicken and wild rice soup but low and behold it is broccoli (which I despise). Yes, they refunded my money (well DoorDash did) but I was hungry and on my lunch break. Now I do not have time to reorder food and will be hAnrgy the rest of the day bc the staff is incredibly incompetent. read more

I had been a loyal customer at Panera. My last 4 visits there showed worse customer service. I order a meal from the kiosk. The kitchen staff notify me by voice and text when the food is ready to pick up. They do not provide a cup for the drink I ordered although it is printed on the order ticket,Their cups are kept behind the counter. You have to request your cup in person. This may be a minor problem, but it is a disappointment and a lower standard of customer service. I spoke with a manager about this issue, but she didn't think this was an issue. Bottom line is, if you order a drink from the kiosk, you must remind and ask the staff to give you a cup. read more

The food and atmosphere are great. I really like the manager, she's super sweet and always has a nice word for me when I come in. I go there almost every day for my $11 a month Unlimited Sips program and some days I stay and write in my journal for a while. I don't like that they frequently run out of croissants early in the morning, but that's life. The restaurant is clean, the food is superb, and they've yet to run out of unsweet tea. My one issue is that in my opinion there aren't enough handicap spots. But I'm sure they have exactly the legal amount (2). Competition for the spots gets bad though, with some foolish people illegally using the white-line zone as a parking space. Don't be that person. read more

Panera Bread - Car parked illegally in the white-line area of the handicap parking spots. - Salad Near Me - Concord, North Carolina

What annoys me most about Panera is the brick bread loaf! Please stop. If you tell them ahead that you want chips/apple as a side OR even if they ask which side item you prefer, they will still throw the loaf in your bag instead so that you have to ask again. The brick loaf always super solid and tasteless. I guess they are trying to get rid of them, but perhaps the trash... I usually order Caesar salad with chicken or the power breakfast sandwich (egg white, avocado, spinach). They used to have good Greek salad until they started doing too much with the ingredients. Chicken in any Panera salad is usually scarce, but they have at least started giving 3 dressings instead of 2 so that you don't have to eat plain lettuce once the small amount of of chicken, croutons and cheese are gone. They have also changed the manner of how they make breakfast sandwiches so that it is always messy it's best eaten with a fork. Heeeeyy, why not make it a breakfast bowl if it's gonna be that sloppy! Guess that's why they serve them in a box now... I like the taste of Panera food. However, they are definitely over-priced when considering quality and quantity. In addition to that service can be slow. I definitely go to Panera as last resort and infrequently. read more

Panera Bread - French baguette...PANERA, STOP with these brick bread loaves! - Salad Near Me - Concord, North Carolina

Service was a little slow considering how empty they were on the Wednesday morning at 9 am that I went. The staff was really friendly however. I thoroughly enjoyed my steel cut oatmeal and quinoa with slivered almonds. The portion was very big and super filling. Perfectly cooked classic oatmeal, exactly what I asked for. But, I like my oatmeal with a lot of milk and when I asked the server for some almond milk they gladly brought it to me, free of charge! And it was a mostly full cup of it too. read more

Panera Bread - Oatmeal - Salad Near Me - Concord, North Carolina

My review is based on the drinks and the ambience there. I did try the bear claw and it was a bit dry. Other than that, they have an unlimited tea station. You can refill as much as you like and they have several different options, three of which were decaffeinated. Also, The ambience was pleasant and clean to me: I had a good experience read more

Best Panera ever!!!! I order online often and have a ton of customizations on my salad and they never get it wrong!

Arrived home with wrong salads and no bread. In addition, there was very little chicken on the salads I ended up with. I wanted the Asian salads with dark meat chicken. read more

They are slow as molasses. The drive through is even slower. Don't get in their drive through if you have any thought of anywhere you need to be on time. read more

Clean food. Good coffee. Famous customers. 2022 Try a sandwich or blast off with charged lemonade.

Went by the Panera in Concord today to grab a quick sandwich in the drive thru. Haven't gotten a sandwich form here in quite a while. Ordered a whole sandwich because I wanted the pickle that comes with it. No pickle, only 2 sandwich halves wrapped separately. Guess it was pre made rather than at time I ordered it?? Instead of the super crispy and delicious potato chips they previously offered, only a crappy bag of grocery store chips... read more

Can't get an order correct for delivery. 3 times...THREE in a row and they delivered HALF the order. Wow

Everything is great here EXCEPT FOR THE MUSIC! It's loud and awful. So much for a good meeting spot. I recommend drive thru! read more

Of coarse, I checked the bathroom first and found it a bit lacking. Toilet was dirty & no paper towels & the air dryer was broken. The food was yummy... I have the broccoli and cheddar soup in the bread bowl. That's always a winner. My mom however, had the Fuji apple chicken salad and it looked like it had been sitting for several hours as all the greens were limp and wilted. When I brought this to the attention of the manager, she graciously & immediately made another one for my mother. The only reason I didn't give 5 stars is the state of the ladies room. Very polite service and relatively clean restaurant considering that not everyone plays by the rules of cleaning up after yourself in this kind of restaurant. 4 thumbs up!!!! A quick edit: by the time we were ready to leave the restaurant, they had replaced the paper towel roll in the ladies' room. No air dryer read more

Not a fan of the people at this location. Prior to the last couple of times coming to this location they were able to make the chicken Cesar sandwich (not on the menu but they still have the ingredients). This particular time two ladies working the drive thru made it seem impossible to make the sandwich and kept making it seem as if i was asking too much for them to make the sandwich and upcharge the order it need be. Horrible experience and will not return. Very rude . Go to chick fil a next door where they actually accommodate your requests. read more

Every time we get something from this location something is wrong with our order. We recently got salads and the chicken in our Caesar salads was still frozen. Overall bad experience. read more

We love Panera, but just about nothing was right about my order - they left both the chicken and arugula off of the warm grains Mediterranean bowl. The sides were all mixed up, no forks at first, and a smoothie that was about half blended (large clumps of yogurt and frozen fruit) topped off this culinary experience extraordinaire. read more

Disappointed. $10 for a salad with no meat on it, and the "full" size barely filled half of the bowl it was served in. Then I noticed they forgot to put cucumbers and olives on the Greek salad. I asked for cucumbers and olives because I hadn't received any. Then the lady got them for me and then asked "but otherwise, is it good?" I told her the flavor was good but i wouldn't order it again because the portion is tiny and it was $10. She just said "okay", and I walked back to my table. Strange. These salads have always been expensive but this is undoubtedly the smallest one I've received. I'm borderline satisfied/still hungry after finishing it...can't imagine what the half salad looks like. Bummer. read more

Panera Bread - Salad Near Me - Concord, North Carolina

This is the last time I will go to this Panera. I just paid $28.00 for 2 salads and a drink and they didn't put any chicken on the salad. It's. Mostly lettuce with just a little bit of egg and bacon on it. This is the second time this has happened to me but I promise it will be the last. I will tell everyone I know about this. Pitiful! When I tried to call to let them know- of course no one answered read more

Me and my 90 some year old Mom eat lunch almost every day at Panera's Bread's location on Hwy. 29 in Concord NC.Excellent food and service. The service is exceptional due mainly to one person. Kathleen. Thank you for looking out for us. read more

Visited here tonight and ordered the chose two. My sandwich was tasty, however, that was all. My"sweetened tea" was unsweet. The staff apologized and offered me a different beverage. Through the window, I watched the worker pour my macaroni from a plastic bag and pour it in a cup....gross. I was not aware Panera microwaved their macaroni...Also somehow it was ICE COLD when I got home (5min drive) and I had to reheat it. Also my total was $16 for a chose 2 with a drink and a cookie. Overall not a great experience and low quality food for a high price. read more

Lord I love their flatbread but Jesus they can't get a to go order right. I'd say it's like a 1 out of 5 that it's correct.

We waited for just chicken broth no noodles or chicken in our soups . When we called for clarity . The rude staff woman unsure of her name . Stated nothing they can do about it basically better luck next time . I will never eat at Panera bread again . First and last time . only came for a soup because I'm sick . read more

This was horrible. they got my order wrong. they gave me the wrong food. i ordered three things and the cashier messed it up. it took about 7 minutes to wring it up to pay. just horrible. read more

So as much as the SERVICE AND FOOD ARE GREAT! The quantity of food/portion size to price is HORRIBLE. And that goes for any Panera. This is the main and only reason why we don't eat at Panera. Because of the price. We were given a gift card as a present so that's why we are here. The almost $9 Chicken tortellini Alfredo was delicious but it was only enough to tease me, oh with an apple. It would be best to either drop the price to 6 or add a drink to at least of set the overpriced small bowl of pasta with a few pieces(3) of bite size chicken. Smh read more