We waited for just chicken broth no noodles or chicken in our soups . When we called for clarity . The rude staff woman unsure of her name . Stated nothing they can do about it basically better luck next time . I will never eat at Panera bread again . First and last time . only came for a soup because I'm sick . read more

This was horrible. they got my order wrong. they gave me the wrong food. i ordered three things and the cashier messed it up. it took about 7 minutes to wring it up to pay. just horrible. read more

So as much as the SERVICE AND FOOD ARE GREAT! The quantity of food/portion size to price is HORRIBLE. And that goes for any Panera. This is the main and only reason why we don't eat at Panera. Because of the price. We were given a gift card as a present so that's why we are here. The almost $9 Chicken tortellini Alfredo was delicious but it was only enough to tease me, oh with an apple. It would be best to either drop the price to 6 or add a drink to at least of set the overpriced small bowl of pasta with a few pieces(3) of bite size chicken. Smh read more

Lately when i ask for food thru Uber, I have to wait an hour to be delivered, even though I am 5 minutes from the Panera bread at Concord Pkw. The food was cold and as always they missed an item that I ordered, even though they charged me for it. They have lost the exquisite they have before. read more

Had automated order. Very easy to use, no line, and great way to see the menu. Cup sizes were hard to find for sodas, and I had to kind of hunt around for the machine. Dine - in service was friendly and was deliver to me promptly but never came to follow up. Ordered the Mac & Cheese and it was very good. Great location and very convenient. Need to make drink sizes more defined. Will return read more

Panera Bread - Salad Near Me - Concord, North Carolina

Generally speaking the food is great. I always get the broccoli and cheddar soup. I used to get the bread bowl but I kept receiving really dark bowls. I was told by the manager when I inquired that generally people don't eat so much bread and it's usually not an issue. Umm---I'm sorry but if I'm buying it, I'm eating it. He made me feel uncomfortable, almost like I shouldn't be consuming so much food. I no longer buy the bread bowls. read more

Panera of Concord NC has a pleasant atmosphere and food is good. It's a little pricey, but a nice place to bring the family. read more

Panera Bread - This is the Napa almond chicken salad panini and summer corn chowder soup. - Salad Near Me - Concord, North Carolina

See all

I don't know why I continue to give Panera chances to win. They are a huge fail. This morning, after a doctor appt, I passed a Starbucks and drove to this Panera. Big mistake. They were out of cinnamon crunch bagels so I settled for pumpkin. Then they were out of honey walnut cream cheese so I settled for plain. I also ordered a chai tea latte. Wish they would have been out of that! Bagel was ok, cream cheese was less than mediocre and the latte was poured out. Those things cost $7.15! Their prices are too high for the sorry quality food they serve. I have given Panera their last chance. read more

This location has sub-par service & sub-par food, I'd recommend trying Starbucks across the street. Panera Bread's prices don't match the bad level of service you receive.... rude employees. read more

I love Panera bread, but not this location. I have been to this location twice and had bad service both times. The first time they gave me moldy bread with my meal. The second time, I ordered a geek sald with chicken and they didn't put chicken on the salad. The wait time was way to long, and the employees are to busy playing to pay attention to customers. Panera charges way to much money for the food to not be great. I've been to other locations in NC and other states with no problems. This location is the only one that I will not return to. Management should definitely take a look at what's going on at this store. read more

Typical Panera, nothing about it taking it to the top, seems like most Paneras are a little unkept and workers don't really care for some reason. This one a little better than most though. I do frequent this location and there is an employee that drives a taupe equinox that parks in the customer parking each morning...a little rude, hope Panera can have her park in the back where I assume the rest of the employees have to park so customers don't have to be inconvenienced. Just an observation. read more

The fall of Panera. . .Day old bread. Incredibly slow wifi. Oh, how Panera has changed. Nice folks and clean place, but my sandwich was sub-par and the wifi was non-existent. read more

This is the first Panera Bread location that I visited, and I have been back a few times. The staff is courteous and helpful. The food is unique, tasty, and served on real dinnerware. The broth bowls were particularly good. The downside is that it is expensive. A HALF sandwich, bowl of soup, and drink is about $12. read more

Service has gone down including quality of food very disappointing considering there really is nowhere in concord to get good healthy food now there really is not just blends in with the rest of concord of not caring about there company or customers with attitudes coming from employees as the gm is actually standing there not cool and forget about getting what you pay for the portion sizes have dropped considerably and don't ever expect a decent size salad through the drive thru you'll pay like it should be an elaborate black and blue salad when all you have is kale with dressing! read more

I just had the best customer service!! I ordered a you-pick-two with soup & a salad. While waiting for the order I noticed that I had been charged for two salads. I went back & told the cashier & she told the kitchen. I asked her if there would be a different charge but she said don't worry about it (I think I was supposed to be charged less & she misunderstood). When the server came out with my food she had not been told about the mix-up but she didn't think I had wanted 2 salads. She offered to adjust the charge & bring me out what I ordered. When she came back with my food she said due to the mix up my meal was on them! What a nice surprise! That is great customer service!! read more

Had about 5 employees walk past the drive thru window and no clue i was here i called a manager and told her that I was waiting at the drive thru for an order and still proceeded to wait 10 minutes for someone to come to the window and acknowledge me will not be coming back here horrible service read more

My daughter texted me what she wanted from Panera Bread. I did not look at the menu and just ordered. It was a Chicken Caesar salad a side of mac and cheese and a green smoothie. The girl said would you like to add a cookie for $0.99 and I said sure. She also said that it was on the pick 2 menu so it would be at a discounted price. The total came to $17 and change! I asked her what kind of discounted price was that. She said normally it would be $2 more. WTH? I have no idea why but I paid the bill and left When I got home and looked at the poor excuse for a meal I was in disgust. Not only was it hardly enough to eat but the cookie was not even in the bag. Needless to say this company will never get another Penny from me. read more

Panera is always excellent and this location is no exception. The dining room is clean and the staff is friendly and courteous. The only downside is the size of the dining area and the lack of meeting room area. At busier times it can be hard to get a seat. Can't beat the efficiency of carry out food if you use the kiosks or order ahead with the app. read more

I eat at this Panera almost everyday. The staff is great, personable, accommodating. My first few times they helped walk me through all the menu choices- like their Pick-2, so I can save money. Love their rewards plan with a surprise free bakery item, coffee or $2.00 off my next sandwich! The management goes above and beyond consistently to give a great experience. read more

First, let me say I love Panera! I went by this morning, went in, ordered an everything bagel, double toasted with butter and a cup of coffee. I waited on my order to go. After waiting at least 5 minutes, they said they had no everything bagels, so I changed to Asiago, double toasted with butter. Waited again. Got my bagel, got to my office.....sort of toasted, no napkin, added cream cheese.....not a huge deal but not their usual experience. Still shaking my head as to why they let me order and pay for something they didn't have???? read more

Stopped eating at Panera because it is too expensive and the bakery goods always seem stale.

I will never eat there again. Not only was is the food way to expensive. There portions are way to small for price. There bread was hard as a rock. The salad was nasty. read more

I ordered a soup and sandwich online. I was given the wrong sandwich and the driver left before I could verify the order. When I attempted to call I was placed on hold and the line was cut off before I could speak to anyone. I will not be ordering from here again. read more

Excellent customer service! I had ordered lunch with son and the manager noticed I had been waiting (really only about ten minutes) and went to check on the order and quickly hand delivered. All was fine in my opinion but was great to see someone paying attention and being proactive in the event something were to go wrong. Food was excellent as normal. read more

All panera breads are not created equal...This location sucks... The sandwiches are sub par for the prices they charge...The service is good, but the food is terrible...Its supposed to be a bakery shop, yet they never heard of kyser rolls. maybe its a southern thing, cause the bagels are really terrible...I'd skip this place and move on...... read more

Although the food is delicious, I have never received a correct order from their drive through. I have eaten there at least 15 times and they never fail to leave out my croutons, they also often forget my chips, and I've learned not to bother adding a dessert. They won't remember it. At best they forget a side, at worst they will give you a completely different order. I love the Panera business model of serving quality food in a fast food setting, but this location has some serious mismanagement in the drive through. read more

Panara Bread has the worst service ever. Rude employees. They expected me to have to ask a manager whats in the salad dressing. Judy and Reese at concord parkway are the rudest of them all. I called customer service and emailed them and they said they will send me a refund if i show them my receipt but they lied. Tom the regional manager said mail me gift cards and its been 2 weeks. They dont care about their customers at all. Continue to go starbucks ya all!!! Panara sucks! The worst service ever. Cant wait to tell 10,000 employees where i work my experience when I'm giving a customer service seminar. read more

I started going to Panera bread when it first opened in concord. Since last year, the quality control and portion sizes are noticeably down while the cost rose. I've experienced missing items from my orders as well. Thinking I'll pass on this one for awhile read more

I love this Panera. I had some trouble with paying on the Kiosk and it charged my account but the restaurant didn't get it. There was some confusion with the whole ordeal but the managers gave me my meal on the house and a refund for all the trouble. Very nice people and employees. I've been to this Panera before and have loved the customer service but this, even though a bit stressful, was a great experience. Panera is as good as it gets! read more