Only order on the board and my hot sandwich sat there while it took 10 minutes to prepare my oatmeal. Maybe if the employees focused on their jobs instead of personal conversation they could get the food out in a timely manner! One of many disappointments and definitely my last! I'm DONE!!! You've finally lost this customer for good! read more

I think it's pretty good but not for the price.i definitely think it's over rated and shouldn't be that expensive.

This is my second poor experience with this Panera. They were so disorganized. Employees were rude to customers. Probably my last trip to this one. I'll drive across town to the other location. read more

Went here yesterday during lunch hour and there was a long line. Surprisingly, the service was quick. I had ordered frontega chicken panini and it was so delicious! Got a blueberry muffin also and it was a bit tough on the outside but it was moist in the inside and was delicious. Friendly and helpful staff. read more

I was not impressed on this visit. I was surprised to see that the pin pad now asks you if you want to leave a tip- Well I haven't really even started my dining experience yet so, no. I'm glad I selected no because the cashier forgot to give me my son's drink and then got his order wrong. When it came up as grilled cheese instead of Mac and cheese the cook seemed to be pointing out to me that the ticket stated 'grilled cheese'. I wasn't really concerned with who was responsible, but wanted the order made right. The dining area floors were very dirty and two employees were eating at two separate tables and oblivious to the condition of the room. Someone who truly cared about the restaurant would at least notify a manager or coworker about the conditions if they were on a lunch break and couldn't clean it up themselves. It seemed like their standard. Restrooms were filthy with paper all over the floors and overflowing from garbage cans. There were cobwebs going up from the ladies room vanity lights up to the ceiling and you can tell the place hasn't been deep cleaned properly. I lost my appetite and couldn't finish my salad. We won't be back. read more

Worst place I have ever had any meal. This place needs to be shutdown for such poor hygiene that they maintain. The person preparing the food had her hair done as braids and she had half of it on the front hanging near the food that she is preparing and touching the food every now and then. There was another person who was scratching her head and hair right in the kitchen and handling food. At the end of this I just threw away one of the sandwiches since I didn't want to eat something flavored with those braids. The only good thing was all these could be seen and was not happening inside a closed kitchen. read more

I'm a fan! It's a great place to study and fill up on baked goods.... free refills on the coffee! Their food is pretty good too. I had the mozzarella and tomato paninni and the tomato was spectacular. I highly recommend it! read more

Typical Panera, but worse. This one is always crowded, and rarely gets an order correct without prompting. Several times I've had missing food or completely wrong orders after I've gotten home. Plus they regularly run out of a lot of their menu. They never have souffles. read more

I had the roast beef with horseradish and California chicken salad in a combo. The sandwich was beyond good and the salad was okay. They have some great looking baked goods too! read more

I have had many good meals at this Panera, but recently, service has been inattentive at best. All day I looked forward to ordering my favorite: Fuji Apple Chicken Salad for takeout. I got home and no bread or fuji apple dressing!!! So I went back. No apology. I got home and opened the box. No apple chips!! Never again!! read more

So sad seeing the poor reviews for this location. I have been here many times over the years, but my review is based on my most recent experiences this month (May 2015). I had one dine in (late lunch) and one take out (dinner) experience. Both experiences were just fine. Did not have to wait long in line either time. Staff interaction is hit or miss. On first visit, the person taking our order was just kinda indifferent, it seemed. On the second visit, the cashier was WONDERFUL. Orders were executed correctly and quickly. Was pleasantly surprised by the side of the orders. Food tasted great like always. There was apparently an issue with the ladies bathroom during our first visit and a customer was complaining about it, but I don't really know what it was about. One complaint- they don't have the baked potato soup and garden vegetable soup often enough. Going twice, my dad couldn't get either during either visit. Big bummer for him. read more

Panera Bread - Pick two- bacon turkey bravo sandwich and strawberry chicken salad. - Sandwiches Near Me - Champaign, Illinois

Consistently gets the order wrong on take out orders. The customer service is sub par and the prices are outrageous for the quality received. read more

I agree with some of the reviewers below. Panera Bread (on Kirby) used to be my go-to location for many years. Slowly, I learned to accept some changes: the new formula for the Italian Combo sandwich (bad idea!), the steadily shrinking loaves of bread, the loss of my favorite dishes, different ingredients in familiar dishes, kale in every salad... But my couple of recent visits to Panera topped it all. Dirty sticky tables, poorly trained staff at the registers, significantly smaller portions of food - my tomato soup bowl was only half full and croutons were nowhere to be found. The new size of the whole grain bread loaf is tiny! What could one possibly make out of it? A sandwich that would satisfy a preschooler, but that's about it. read more

I used to be a regular and the food for the most part is ok. But honestly, this franchise is rip off. Way too expensive for what you get. How is a bowl of mac and cheese around $8. The pick two used to be a decent value but now is also way to expensive. I love to go out to eat but if I am going to spend that much money, I am going to choose a place where the food is better. Free Wifi is nice though. read more

The food is pretty good, consistent with What you'd expect from Panera. However it is typically slow. I make sure I've got at least 15-20 minutes before I'm willing to go. read more

Stale bread? At Panera's?? Very dirty. The floor where food prep is being done was covered in trash. Has really gone downhill. Clean up your act! read more

This is the best Panera ever because of its employees! I had my order delivered to me by Julia W., and I can't tell you how much I appreciated her promptness, as well as her courtesy. She was the sweetest, nicest, funniest delivery driver I have ever met and she truly put a smile on my face for the rest of the day. I can't think of somebody I would rather have deliver my food. 5 stars for her, thanks Julia! read more

Lots of healthy options, friendly service, and a pleasant environment. I eat here a couple times per month and always enjoy it!

This is a tough one to rate. "Yay! I'm a fan" covers the food but not their rapid pickup service. Today was my third time using it and the third time they left things out. Last time I was already home before I discovered it. Today I checked before I left. How do you forget a bread bowl in an order for soup in a bread bowl? Someone is asleep at the wheel. If you offer a service like the rapid pickup, it would be nice if you paid attention to the order. As for the food, I do like Panera. Some things are a bit overpriced but the soup has always been good (will we ever see the wild mushroom soup again?), salads are delicious, the breads are all excellent, the bagels are not real bagels (like New York bagels) but they are good nonetheless, the pastry is great, and the sandwiches quite good (Why did they ever discontinue the Grown-Up Grilled Cheese? Yummy.) Fortunately I do have the recipe for it. So, enjoy good food at Panera but if you get takeout, check the bag!! read more

I honestly feel like the employees at this location are not held accountable whatsoever. I've had multiple experiences here where employees lack basic customer service skills....including witnessing a full out tantrum a couple months ago when an employee quit. But being a chain restaurant, the food was normally held to a somewhat regulated standard, but I guess not anymore. Today I was shown that's no longer the case when I waited 15 minutes and finally got a panini about the size of my pinky finger that had completely fallen apart. I guess I'll be driving across town to the other location from now on or just skipping Panera as a whole. read more

Went to this location to treat a family member and hadn't been to one of their stores in a few years. Was sorely disappointed with the soup and sandwiches we were served and the prices for what was more like fast food quality was outrageous. The soup tasted liked it came from a can and the sandwich which was small, had hardly anything on it. I had ordered a steak and cheddar, and the alleged steak was just like steak-umms and had a glop of cheese-like substance on it with no flavor. It was also very greasy. Upon leaving, I ordered a loaf of the asiago bread and we were pleased with that. Seems only the bakery has survived. Will not return to this place for anything but their bakery, but since my business that takes me in the area is moving, I won't make the extra trip for just bread. read more

WON'T BE BACK. I knew they are $$, but $36.82 for 3 cold sandwiches on sliced bread, 2 small chip bags, a cup of soup and my "You Pick 2" (cup of warm soup, cup of warm Mac/Chz (neither one hot), and a cold piece rock hard french bread [which I exchanged for a cold dinner bun] for $9.11). It was my wife's b-day and she had to have her sandwich bread corrected and have it warmed which the knew it was to have been from having it in the past. I could hear the counter lady debating some saying how 'they don't do that." They need to take cust svc tips from Culvers and Steak 'n Shake. There was no mention or offer of "free treat if we mess up" as I now see the receipt states. That would've helped, but it would've been stale probably, too. Oh, and don't bother looking at their Internet web page for prices - they aren't there. I guess they just want you to come on down and keep loading up your credit card balance. I am keeping the receipt in case you want more info. There was no tip from us. Sorry, not for us. read more

This location is the worst Panera I've been ever visited. They repeatedly get orders wrong, the service is slow, and their customer service is apathetic. They used to be much better, but started going down hill about a year ago. Not sure what happened but I go to Atlanta Bread now. read more

I really enjoy Panera food but I do not enjoy the app at all. We order through the app at my job and one time they called to tell us they don't deliver to our location because it's out of reach and that they wouldn't refund our money to us. This past time, my card got charged twice due to the fact we left a tip. I ordered for multiple coworkers and have worked in restaurants, when you add a tip it just adjusts to your total. It doesn't charge you your whole total plus your tip, again. The customer service I received wasn't the greatest and they told me that's how their system works for when you add a tip. Here's my warning, don't tip on your card unless you want to be charged twice! read more

Unprofessional staff. The last few times I been in there about 3 or 4 females joke around and are very disinterested in taking your order. Last time my experience was waiting for one of them to get off there phone to take may order then line cook replied "you want a what? How the $&!@ you make dat". I could write a lot more that was wrong about my experience but it was most all staff related. I don't write reviews normally but my experience was so bad that I felt I should share. read more

I would like to give them a negative review but 1 is as low as I can give them. When a customer places an online Rapid order for IMMEDIATE pickup, I shouldn't have to come in, SIT DOWN AND THEN ASK FOR MY ORDER. No apology or anything. I guess I will be taking my business to Starbuck's and Dunkin Donuts. Thanks for lack of customer service and courtesy. read more

The Thai chicken salad was wonderful. Dieting gets boring. The dressing tasted great calories were low so didn't feel cheated for taste satisfaction. read more

I have never had a lunch at Panera that I liked. The sandwiches are all weirdly greasy or bland or both. However, the Asiago cheese bagel makes for a pretty sweet breakfast. read more

Like the order on line option. Enjoy their salads. Good food. Good location. Clean. Comfortable. Good place to pick up a healthy dinner on the way home from work. read more

I like Panera, and I like the type of food they serve. But this place is D-I-R-T-Y. From the tables (which do not seem to get cleaned in between customers) to the floors to the coffee station. I noticed a gross-looking spill next to the garbage can and an employee just walked by. I looked at her face to see what she would do. I saw her notice it, then she looked at me and walked on as if everything was normal (and, frankly, I suspect it was, for her). read more

This is also the second time in two tries for me. Pleasant people poor service. Both times they said they would bring order to our table and did not. Both times I had go look for it and it was left cold on the counter. Poor communication! read more

I take my granddaughter to Panera for lunch occasionally because she loves their broccoli and cheese soup. I do not find their food very appetizing. I have had the Greek salad (mediocre), grilled cheese sandwich (terrible) and I paid over $4.00 for it!! I know it is a popular place for WI-Fi users but I would never choose that restaurant for a meal for myself. read more

They never get anything right when you place an online order. It's like they don't read it or double check it before it goes on the shelf

I entered Champaign's Panera on Kirby in hopes to get a couple totes of warm drinks and possibly some food for the relief workers of recent November tornadoes in the area. The manager (I believe Derek) without hesitation donated large tote of coffee and 18 bagels for me to take out to the crew. It is truly wonderful to have such compassionate individuals and supportive corporations in times of tragedy and devastation. Thank you for your local support! read more

we paid for but did not receive the bagel pack (13 bagels) when we got our order back to work we only had 10 bagels, no knives or napkins. I called and complained and Jessica assured me that they would send me a coupon. Count the bagels people. read more

Won't go back. I have been to several Panera and St. Louis Bread Company locations throughout the Midwest with great results. This is absolutely the worse location. They constantly get my order wrong and one time gave me somebody else's order. I always check it before I leave. I use to be able to call them and pick up my order in ten minutes. Now they want name, phone number, and credit card information. I been ordering there 15 years and they become the worst location. Not going back! read more

went there 2x in a 1 week period. both times around 10 AM. had to wait in a long line for coffee. ordered a latte, the only flavor syrup is vanilla when the menu clearly says flavored syrups...plural!! then I had to wait a long time for her to make the latte. which wasn't that good. they need to charge all these retired & elderly people for each cup of coffee they drink so they won't hang around & take up space. They need to hire way more help too. parking stinks. read more