Man with the excellent beard, long hair and glasses working in the kitchen the other night was super friendly and hard working, other customers were even complimenting him in his great customer service from previous visits. This dude definitely deserves that next pay raise, really stand out service! read more

Great service, delicious food. The customer service is very kind. The cushions are nice. I'd give 5 stars read more

Panera Bread - Broccoli Cheddar Soup - Sandwiches Near Me - Champaign, Illinois

Very slow service when picking up. Employees don't pay attention at the window. Waiting over 45 min for two orders. Half an hour and my second one was ready. Finally got a cashier and my first order had been ready for a long time. read more

I just wanted to shout out, manager Abe Wilson @ the Kirby Ave, Champaign IL store who went above and beyond for me. I was having trouble w a promotional code on the app and he took the order himself to make sure I got the promotion even tho it wasn't working online (I have lots of customizations bc I'm vegeatrian) and he was so patient and kind to me. I just wanted to acknowledge him because he went above and beyond. Big claps for Abe, he's an amazing employee. And I hope that this gets back to him so that he knows he is very appreciated and valued by his customers. Thank you, Abe! read more

Typical Panera. I enjoy the unlimited sip club. The charged lemonade is really good. I always get very friendly service when I come here.

The men's restroom smell is substandard, as in I think the only way to fix it would be to remodel it, substandard. Panera charges full restaurant prices for meals that they skimp on details with. e.g. they sell "pizzas", if you get a bbq chicken pizza, you get sliced chicken like they have on their sandwiches, which is ridiculous. The coffee service needs to be re-thought out and adapt for their popularity. There's simply not enough there at the serving station to provide for customers when they get busy. A crowd gathers round, waiting for more to come, the employee has to wind their way through the crowd... both the light and dark will be out and they'll refill one of the two and then you won't see them for a while again, because they have other tasks to do; they really need a dedicated coffee person, how about overlapping shifts? Since you've introduced the tablets and the cashiers are employed at helping people face to face less, how about putting the coffee station at the counter, so that the person refilling the coffee can do it from behind, where there isn't a crowd? read more

We love Panera. The place has a nice environment and great food. We have many favorites there, some are the bacon turkey bravo, macaroni, and frozen chocolate cold brew, we're sad to see the chocolate cold brew go off the menu. read more

This was my first time ordering from this Panera location. I placed an order online at about 5:00pm on Tuesday night last week. I should have paid more attention to the big red flag that was waving when Panera was sold out of tomato soup. What!? How does this happen? Not only was the tomato soup 'unavailable,' but all other vegetarian soup options as well. Ugh! I settled for the Modern Caprese Sandwich that came with a balsamic glaze. More like a balsamic glaze sandwich that came with some mozzarella, tomato, and arugula. Yikes. I opened the box to discover a major soggy mess. It looked like the sandwich box had been dropped or tossed because the presentation was absolutely terrible. Unwrapping a burger from McDonald's would have looked better and cleaner than this $10 sandwich. The taste was fine, albeit overly sweet because of the glaze that had drenched everything. The sloppy texture made me queasy. The lack of care that went into assembling the sandwich was quite obvious. Somebody clearly didn't give a crap and I was the recipient. Who supervises quality control here? As my review indicates, 'methinks not.' read more

My fiance and I were excited to try Panera. We had never ate there before. Upon going through the drive thru, we're greater by one of the most rude server ever. He was very condescending and sarcastic, making ordering our food very difficult. When we got to the window, him and another server just stood there and laughed. After 7 minutes waiting for them to take my payment, we decided to leave. I called the Mgr on duty and they didn't seem all that concerned over the whole transaction. Needless to say, I will never go back to that location. read more

Restaurant review There has always been a place for great sandwiches and salads this location is no different. Although it continues to be very pricey they do prepare fresh meals. The parking is a bit cramped at times and service can be hit or miss. What I mean by this is that the employees are not always the friendliest unlike other Panera's I've been to. Pros: Fresh sandwiches and salads with quality ingredients Cons: I feel the prices of Panera continues to climb Hidden deals: Sign up from my Panera card to earn free food. This can be done on their website. When you initially sign up you will earn a free pastry Health code rating: B. The restaurant appears to be well kept and hopefully the employees are practicing good hand hygiene http://champaign.il.gegov.com/champaign/estab.cfm?facilityID=1186 read more

Panera Bread - Strawberry field's salad - Sandwiches Near Me - Champaign, Illinois

I make a comparison with my usual Panera in Springfield MO. The staff were nice, seemed like there were confusion on some other orders being sent out. That could happen anywhere. A clean up would be nice, more messy than anything read more

Every time I'm sitting in this drive thru I swear it's the last time. The service here inside and out is the slowest around and not particularly friendly. It doesn't matter if you got at 3 pm or noon, you are going to wait a LONG time for your food. read more

Any time I place an order for pickup it takes an absurdly long time for it to be prepared. This has happened on multiple occasions and I do not recommend going here if you have a limited amount of time to stop here to pick up lunch. On my most recent visit I was asked to leave the drive thru line and wait inside for my pick up order which took an additional 15 minutes. Unfortunately my lunch options in the area are limited but I will not be going back to this location. read more

When the Panera first opened it was very clean and a relaxed environment. I was in there on June 2023, and that. Vibe is gone. the place was very unclean, and looked more like a fast food restaurant. I know places are still short staffed, but for the Panera reputation I hope this restaurant steps up to improve or I am afraid this.champaign once pleasant, restaurant will not withstand another year. concerned customer, hoping for change. read more

Today we ordered 2 tuna sandwiches on Foccocia bread through the drive-up and they were VERY disappointing. Both had hardly any tuna salad and the bread seemed way too thick and dominated the sandwich. Not a good value for a charge of over $9.00! read more

This is my fave Panera location in town. There's a lovely off-street bike path that leads here from across town. The staff is friendly & helpful. The bike parking is scant but available (so don't hog all the spaces). Food offerings are typical Panera fare - sandwiches, salads, soups, coffee, etc. It's pretty standard across most Panera franchisees. What differentiates this location is that it's not as crowded as the one near the mall & it has normal hours when the university is NOT in session where the on-campus one closes often. read more

Panera Bread - Asiago cheese bagel ($1.39) & lemonade ($2.09) - Sandwiches Near Me - Champaign, Illinois

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Amazing bagels! Best in the town. I love stopping here in the mornings before work! read more

I love Panera, however this location served me cold coffee and cold food. I got the Mediterranean rice bowl with chicken..... at my Panera they serve the rice and chicken warm... and the rest of the salad is cold. I love the textures of this salad.... But when the rice is cold it is hard and dry ...... it's so gross. I'd be fine with the chicken cold but not the rice... and then to add insult to injury My "hot" coffee is cold too. read more

The friendliest staff, particularly in the morning. If you're lonely or something, go here and in addition to whatever food you like, the morning staff will be your friend! read more

Panera Bread - Cinnamon rolls and bagels. Terrific and friendly staff. - Sandwiches Near Me - Champaign, Illinois

Assistant general manager was rude while taking my order, DIDNT ask if I had a mypanera or if it was for here or to go. The floors were dirty and dishes were filled, the tables were sticky and it was hot. Not a good experience and there was a fly on the pastries. I will not be returning, instead I'll stick to the one on Neil street. read more

Panera Bread - Dirty floors sticky tables - Sandwiches Near Me - Champaign, Illinois

Worst service ever!! I place a curbside order and it's taken a good 25 minutes to get my order. That's not convenient, I could've gone in a place my order in person and got a quicker than that. When I called and spoke to the manager the manager said oh we're wrapping your order up now... Lies read more

I want to start by saying that the people who work here are wonderful and I usually just get a coffee and a pastry. Last night we were busy and decided on the "Group Meal" of Mac and cheese for the kids. For $20.99 we got 3.5 cups of Mac and cheese - (well, chips too). 20.99!!! I thought there was a mistake and even spoke with the employee, but they said that that was the correct amount of food. Be warned, their "Group meal" might feed one hungry child... read more

Panera Bread - This is a "Group meal" of Mac and cheese for $20.99! - Sandwiches Near Me - Champaign, Illinois

I have nothing but praise for this restaurant!! I ordered online and upon arriving at the store, I realized I had ordered from the Panera across town. I live in another state and didn't know my way around Champaign-Urbana. They helped me and filled my order! Thank you! read more

Usually love this place but went close to closing time and got a LARGE Mac and cheese that cost $9.51 and it's barely even half full. If you don't have enough to fulfill an order, tell the customer. Bogus that I paid almost $10 for this. Bread was also hard and stale. Very disappointed seeing as I go here very frequently. read more

Panera Bread - LARGE Mac and cheese - Sandwiches Near Me - Champaign, Illinois

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Last time I ordered from here I paid $1.19 for avacado on my sandwich, and got a single very thin slice, (about a quarter inch thick) my husband's sandwich was sat on, they forgot his pickle, half the soup was gone, idk if it spilled or if they cheaped out there too. This kind of thing happens every single time I order, so I stopped going there. This may be a sign they don't pay their workers well or are understaffed because fried people are more likely to be making these kinds of mistakes as frequently as they do. If you go here, don't bother paying extra for add ons, you basically won't get them. read more

Ordered a meal last night for my elderly mother who lives in an apartment complex and the driver left the entire meal at the main entrance of the building instead of dialing the apartment number and coming in to her door. How hard would it have been to dial the apartment number and let her know he was there with her dinner so she could let him into the building. Called the manager and he could have cared less, well maybe I could careless about future orders from your company. If you have absolutely no interest in customers let alone an elderly person well then you aren't worth my business any longer. read more

I've been eating at Panera for almost 20 years. I've spent so much money at this establishment. They've started handing out tiny little cups of soup when ordering to go. This has been bothering me because it only fills my bread bowel up half way. When I tried to order 2 bread bowels of soup to go today, they gave me those little cups of soup. I paid $19 for 2 cups of soup? I don't think so. When I tried to tell the cashier how ridiculous this is, she responded with "this is what we give for our bread bowel". That's bull because I've eaten inside hundreds of times and my bread bowel is over flowing. I will not be eating at Panera any longer. The little cups of soup is a COMPLETE RIP OFF and I don't appreciate being ripped off! I got a refund and will NEVER go back if this is how they choose to treat customers. A tiny little cup of soup is not the same as a bowel of soup and shouldn't cost the same simply because I'm ordering to go. Do better Panera! read more

I stopped into this location on Saturday June 18, 2022. A beautiful morning, sun shining and warm, but not too hot. That's not relevant to this review, but it did make for a steady morning breakfast/brunch crowd. The staff was admirably up to the task. The lady at the register was friendly and precise with the orders and the rest of the crew in the back seemed to be working well together. The dining area was nice and clean, the food was exactly as ordered and tasted great, the Charged Lemonade was excellent (strawberry lemon mint!). If you are in the area I give it a solid recommendation. read more

I always like to stop at Panera when I'm looking to pick up something to eat while on the go without opting for something unhealthy. I typically am the type of person to grab and go, but it's a nice space if you want to sit, eat, and catch up on some work or do some studying. You really can't go wrong with any of their soups, salads, or sandwiches and the staff are always friendly. I personally opt for the 'Pick 2' menu option where you can pick a sandwich and soup or pair a sandwich with a salad. If you're in a rush, or have time to kick back, check out Panera. read more

Placed an order for delivery through the Panera app over an hour ago. No one is answering the telephone. I keep getting disconnected. They literally stole my money. read more

Stopped to pick up a quick sandwich to go so we could get back on the road. Ordered the Turkey Bacon Bravo. Staff was efficient and friendly and I got my sandwich quickly. In the car I opened it up and it was a mess of sauce oozing everywhere with escarole for lettuce falling out all over. That just doesn't work well in a sandwich. I braved the mess only to find the sandwich itself to be basically flavorless. Seems you can no longer count on Panera for a well made sandwich. read more

Healthy, varied food options with soups of the day. Salads are delicious especially Greek. 1/2 and 1/2 is my perennial favorite. Baked good, souffles and breakfast always enjoyable read more

Over priced sandwich was small and went from one end to the other to get drinks coffee condiments...was still hungry when I left.. Getting in and ordering was confusing.. Employees on their phones and. Not helping for a sandwich shouldn't take as long as it did..ooo and chipz....ya chips... Was not impressed...wont be back. read more

I kept wanting to like this place because I need to come for the convenience and proximity. But there are several issues keep coming up: Wifi sucks: speed and consistency. Coffee not always hot and fresh; Mostly: they mass up my orders, most times; when it's more than just a coffee and a cookie, it's beyond them: ordered 4 sandwiches, they made only three; their "you pick two", wow, either ordered you two full sets or give you 4 sets. So customers need to be always on alert. Overall, it's still a Panera, so still has all the goods associated with a Panera. Just sometimes not feeling very comfortable. read more

I really like this place, the staff is friendly to me if I am friendly to them, i often get over portioned (no complaints there) and the managers are always willing to go beyond expectation when faced with a mess up. Plus the food is amazing alway read more

Went to Panera today, got some bread, it was fine. Hate this location, wish they would put one in under the parking garage by the Beckman. Panera appears to be almost identical to Au Bon Pain, except that it is in the midwest instead of on the east coast. read more

Panera has good food for a chain restaurant. I think their bagels and bread are generally delicious. Go for the Asiago Cheese Bagel with some veggie spread or cream cheese. Their Cinnamon Bagel is good if you're in the mood for something sweet. I've tried the majority of their sandwiches but my favorites are the Asiago Roast Beef and the Frontega Chicken. They now have Mac and Cheese which is more flavorful than you'd think and worth a try, but I usually prefer their soups. The biggest problem with Panera, and the reason they are only getting three stars from me, is that their sandwich portions can be ridiculously small. It's supposed to be a half sandwich but far too often it's like a quarter of a sandwich. Even with dainty bites you'll have it finished in about six bites. It's not bad for a light lunch but the price is a bit steep for what you get. The portions do seem to vary depending on who is making the sandwiches. I've had them range from nicely sized to ridiculously small. If they work to standardize these a little better it would be a big help. read more

DO NOT GO!!!! I had food poisoning!!! I ordered the tomato and mazzerella panini and med sandwich, threw up everything a few hours later and was sick the whole next day, couldn't go to class. One Panera has made me avoid all paneras now :/ read more

I still like Panera. I love the french onion soup! But they have recently added a tip option to their debit/credit card reader. Now, in front of the person taking your order it asks if you would like to tip your server. What server???? It really made me feel awkward. I am already spending $23 and I have to wait at the counter, carry my own food to the table and clean up after myself. What is the tip for? read more

In the several times we have gone to Panera / Champaign / Kirby Old Farm Shops, things have gone in the tank since COVID began. One online order = one missing item, one order placed at the counter = one missing. Item. We're done. read more