We placed an online order for our family of 4 around 4 pm on a Saturday afternoon. I arrived at the location just before 4:30, a full 10 minutes after our order was supposed to be ready. It was not, no problem, things happen. So I sat down and waited about 10 minutes. I should know there were two what appeared to be managers chatting in the lobby. I went to the counter and inquired about my order. The staff was very polite and said she wood check on it. However, both managers jumped in, and repeated the same questions the person at the counter had just asked me. Gave them the information. In an exceptionally rude tone she told me there was an order on the counter (not the pickup shelf) and pointed to it while laughing. It wasn't my order. So then she went and inquired with the kitchen staff and then again an exceptionally rude and condescending tone, told me they were just wrapping the last sandwich. Let me be clear, I did not go full Karen on it, I was polite to the person at the counter, and The initial exchange with the managers. I never raise my voice, but I did voice displeasure with the way I was treated. I would avoid this location. Maybe go to the location in Coon rapids or Maple Grove. There are also many other fine restaurants located in the vicinity, raising Cane's, Freddy's, Chick-fil-A, Even the McDonald's right here is better than this place, if you're in the vicinity I'd opt for one of the other options. read more