I see a lot of bad reviews but I've had good experiences recently with this location. They have a fireplace that is always going. That is clutch this time of year. Plenty of comfortable seating. I don't hang out at stores, but others do and they appear to be enjoying it. I place all my orders via the app so I can't speak to the cashiers. But they make the food quicker than the app says. It is accurate. And it tastes good. What else could you want? read more

Out of bread THREE times now. Both the bread bowl and the baguette. It's as if I went to Dunkin and they were out of coffee. Wtf Panera.

Service is terrible, they are always missing menu items, the coffee station is dirty and NO ONE CARES!!!! There are employees everywhere and they just stare at you while you wait for service. Last night it was 8:00 and they were out of coffee !!! The night before it was 6 pm and they were out of bread bowls. I belong to the coffee club (free coffee) and I still prefer McDonald's! read more

OVERPRICED AND UNDERWHELMING! What a disappointment! We ordered a Pick two - the Chicken and Pepperoni Melt with Turkey chili, a Chicken Cordon sandwich with chips, 2 sodas and one cookie and it was $49.00. All you taste was the bread on the sandwiches... very little meat and too much bread. And the staff person at the counter wasn't even friendly! Not sure I will ever come here again... read more

Panera Bread - OVERPRICED AND UNDERWHELMING - Sandwiches Near Me - Beverly, Massachusetts

What I am about to write seems similar to other posts that have all gone unanswered so not sure of the point if they don't check these or work to improve they're opportunities but here goes.... The last 3 times my rapid pick up showed ready on the app but was not. I had to wait in line to talk to someone to get them to make it. NOT SO RAPID Pick Up. Also, is it just me or have the food and sandwiches been VERY skimpy lately. They're like all bread which definitely takes away from the flavor. And I got a measly 4 croutons with my bowl of soup when it use to be more. read more

This Panera has done me wrong so many times, and I finally reached my breaking point! In the past they've gotten small things wrong, but today they messed up BIG TIME! To start, they didn't give us our drinks and when they did they gave us smaller sized drinks. Then they didn't give us our cookie. This is the blunt of my anger, they only gave us one large Mac and cheese insead of 2 the that we directly asked for. Now we must share our food because the large mac and cheese must go to my brother. Although the food is good it isnt worth the wait on the service. I hope this helps you learn that this Panera may not be the best choice if you're in a rush like we were. 1 STAR . read more

Got takeout French onion soup and they said it was ready and it was not on the counter and I waited a few 10 extra minutes. I then proceeded to drive home and went to enjoy my soup and when I pulled the croutons out of the bag for my French onion soup there was only two little crumbled up ones. I reached out on Instagram to state my frustration and see what could be done and they said they would let the café know. They made little effort to make things right and it's continuous with the organization as a whole. Overpriced hospital soup whose so cheap and stingey they can't even make it right with a free cookie. read more

Panera Bread - Croutons more like crumbs. - Sandwiches Near Me - Beverly, Massachusetts

I had to cream cheese my own bagel, but it was good food. I am really outraged at this type of service, if I want to cream cheese my own bagel I would have stayed in my house and it would have been 1000 times cheaper. If I could go into the negatives with these stars I would, one of the worst experiences I've had at a breakfast place. The bacon I ordered on my sandwich came in a cup! Like how hard is it to take 3 seconds to put the bacon on the sandwich!!! 0/10 would not recommend and I know I won't bring going back. read more

Panera Bread - This is my bacon in a cup - Sandwiches Near Me - Beverly, Massachusetts

Great Service and gave me cookies because i was feeling sick! Very kind over the phone and was willing to help me with any questions i had.

The food is amazing. The service is good. The ambiance is not so bad. And the decorations are great.

you know, I used to love it. I go almost every day. recently they got rid of their Fuji Apple cranberry charged lemonade and replaced it with this horrendous orange lemonade. So basically they need to bring back my Fuji apple cranberry lemonade and that would drastically change my review. read more

I can not believe that this puny cup of mac and cheese was $11!!!! Holy crap Panera. THAT IS ABSOLUTELY RIDICULOUS. YOU SHOULD BE ASHAMED. Not even filled. RIDICULOUS. Three puny cups of mac and cheese for my kids. $33 bucks. Outrageous. read more

This is like the worst Panera around. They can't make anything right. They mess up most of your order and the soup is always cold. I don't understand how they continue to be this bad. read more

This location used to be my go-to place. It has clearly gone downhill. Overpriced fast food. Spinach bacon soufflé not fresh, not hot. Coffee too strong n warm. read more

This panera is a complete mess. Used to come here all the time 6 years ago. Stopped in for lunch to get a soup and salad. The line started at the door, waited 15 minutes to get to the front. Watched a couple flies fly and land all over the pastries. Ordered a full caesar salad and a bowl of broccoli cheddar soup. i said i want a full caesar salad and a bowl of broccoli cheddar soup, to indicate the sizes. she said you want the you pick 2? i said no i want the caesar salad and the broccoli cheddar soup. she asked the caesar with chicken? i said no, i want the full caesar salad with a bowl of broccoli cheddar soup. had to repeat my order 3 times for the woman to understand. i wonder what would have happened if my order was any more complicated. My receipt time was 12:39 and i waited without a pager for my to go order. i waited by the pick up area and watched all these workers scramble around making orders. they were all over the place and working hard but couldn't handle the demand. it was 12:52 when one of the workers said aloud "caesar salad and broccoli soup" as she was about to make it. finally got my order and my caesar salad looked like a half salad so i had them add more. but if i had not checked, they probably bank on people not checking all the time. i paid $7 for lettuce out of convenience. this was incredibly inconvenient. spent a half hour for a soup and salad (literally transfer the soup to a container and put lettuce in a box). panera bread chain has changed overall for the worse including their menu. but this particular one has serious staff issues and negligence on managements part. i used to work in the food service so my anger was not useful towards the individual employees. you can tell they are short staffed, not trained well, and can't keep up. management seriously needs to look at all of these concerns. and the flies. read more

Panera Bread - what i was given AFTER asking for more lettuce... - Sandwiches Near Me - Beverly, Massachusetts

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The worst classic grilled cheese. The bread is too thick, too soft (think Wonder Bread soft), not well toasted. The cheese is very salty, bright orange, plain old American cheese with really no flavor and you get 1 slice of it. Just a sad version of a classic sandwich. And the hot water for tea was barely luke warm. On the positive side, my fellow diners enjoyed their turkey sandwiches but didn't like the overly sweet special sauce. read more

1. Don't call it a bacon chipotle melt. Call it what it really is. A grilled cheese with bacon. 2. Hire people that can speak and understand English. 3. The food was okay, nothing to write home about. 4. The ice machine was broken so my drink was warm. 5. Very pricey for what I got. A cup of soup and a small sandwich for $11.86? This is the first and last time I've eaten at a Panera Bread...I won't go to another. read more

IDK what other expect, but my expectations are met. The food is the same as any other Panera. The employees are as nice are you are. Get it. ;-). I go here to study and plug in my ear buds tuning out he rest. This location is awesome other stores I need near by. If you don't like something at a chain restaurant like this let the manager know they are usually more than happy to give you something for your trouble. I give it 5 stars for what it is, fast food done really well in a pretty darn clean environment read more

I usually love this Panera, but they are never consistent. I ordered a breakfast wrap with tomato (day too much), scrambled egg ( not enough, a whole egg was not used, not even half an egg, pathetic), bacon (not a whole piece, not even big chunks, like bacon bits). Vernon white cheddar (non in my wrap). Wraps are supposed to be soft. The description of the wrap did not say toasted because I would have asked them not to. It was not even a whole wrap, less than half, burnt and tasted really dry. Tasted processed and not fresh. Portion was less than what you would receive for a children's meal. The cost is way too high for the poor quality food I received. I could only take 1 nite. It was inedible. read more

Panera has truly improved. The quinoa bowl is ok, the big salad is good with southwest chili lime dressing and extra avocado. Mediterranean sandwich is awesome mac and cheese is ok tea: ginger plum hibiscus iced is awesome read more

Absolutely guaranteed to mess up your order. I speak my order, the order is PRINTED out, the order then appears on a screen and yet I can not remember a time when my order has not been incorrect. I go back again and again, fascinated by the idea that some day, they will make no mistakes, but it has yet to happen. If this location's business strategy includes disapointing people, they have been resoundingly successful. read more

this place is just gross. the food is legit microwaved and gross. would not recommend overall. staff aren't very enthusiastic either.

Another horrible experience, and my last one. 50/50 results in ordering online for Rapid Pickup - as in, 50% of the time I've arrived to find a 'see customer service' note for me vs. my food being ready when I arrived. Today it was because they had a broken flatbread machine and had no flatbread sandwiches...why wouldn't someone bother to make the choice unavailable online if they KNOW it can't be made? I know it is possible, because it's been shown 'out of stock' previously. Separate from the aggravation was the treatment I received while waiting AN ADDITIONAL 20 MINUTES for my sandwich to be made with ciabatta...to those of you working behind the counter, take a moment to remember you are in AMERICA. Even though I'm not of Spanish or Portuguese descent, I have family and friends who are - so while you were openly and loudly discussing the 'menina' who was a 'puta' you should be aware that I, and likely other customers including children, knew exactly what you are saying. Needless to say, this is my last visit. For your reference, Panera Order - 137968605 read more

Two awful experiences two weeks in a row: first time, my sandwich was sloppily put together making it very difficult to eat (definitely not the first time this has happened at a Panera), and second time, the line AFTER paying to retrieve orders was exceeding a 20 minute wait. No sense of urgency or sympathy from staff. Also, they need to work out a lot of kinks with the touchscreen ordering system - does not give you a receipt, or take a name, or provide a buzzer so there is no way of knowing when your order is ready. read more

I've often placed online orders for Panera. Never once at any location has it been on ready on time, or correct. The local store sometimes tells me that the order simply didn't come through their system. There's obviously something wrong with their corporate system. read more

Broken register so I used the self checkout kiosk...then my order didn't come. I had to follow up with them on it...then they didn't even toast my bagel or slice it after I told them specifically toasted plain bagel with two cream cheeses. Very unimpressed, and not coming back - Dunkin will be my choice next time. Person behind me was equally annoyed with his missing order.I should add the place wasn't busy. read more

This panera is an absolute mess. The last couple of times I've been there I've seen flies landing on the pastries and bagels, which I chose to ignore because I was in the mood for a broccoli cheddar soup, but I was once again disappointed when I realized the portion sizes are outrageously small for the price I was paying. Not to mention, the managers of the store are extremely rude and sassy to their employees as well as their costumers. Awhile back I witnessed a manager asking one of their employees if the two of them could "take it outside" in a threatening manner. Not only is the service slow and the food is overpriced, but it takes around 50 visits to get one free thing on the panera app! It's ridiculous! I won't be recommending this restaurant to my friends and I refuse to go anymore. read more

WARNING! THIS ESTABLISHMENT IS THE CAUSE FOR A MAJOR OUTBREAK OF SALMONELLA!!!!! I don't think I've ever felt that sick in my life. My baby was sick for longer--I mean REALLY sick. He had so much vomiting, diarrhea and malaise that all he could do was lay on the bathroom floor. He became severely underweight. We went to the Emergency Room at Beverly Hospital and they took samples. I didn't know it was Panera until my town health nurse called me and asked if my son and I had eaten at Panera in Beverly before our illness. Then she said that we were the 14th and 15th people to get sick eating at THIS establishment. Since the other Paneras don't have an outbreak of this strain, it's more than likely an employee or employees that are either not washing their hands after they defecate, or an individual or group of individuals that are doing something UNSPEAKABLE to the food. People that should be particularly cautious are pregnant women, infants, the elderly and those with compromised immune systems, as they could suffer severe long-term effects and possibly death from a bad case of salmonella. UNTIL THIS PANERA CHANGES EVERYTHING ABOUT THE WAY THEY HANDLE FOOD AND PROMISE THEIR CUSTOMERS THAT THEY HAVE ADDRESSED THE OUTBREAK OF SALMONELLA FOR WHICH THEY ARE THE ORIGIN, DON'T EAT THERE!!! read more

This place serves decent food, but its a joke that they write all natural all over their food. I've never seen any organic items make their way to their menu. Most of the food is very generic. The most delicious part of this place is their bread of course. Crappy Cheap Ingredients + Good Marketing = Justified Expensive Food Prices. read more

We were having some guests from another facility overseas and I ordered some food for a work meeting. I called in at 10:30am. The delivery time they gave us was no later than 12:00 noon. At 12:30 I was getting worried and called. It was so hard to connect by phone as all I got was a answering machine. At 12:45 I finally got through and they said they were on their way. The food finally arrived at 1:15 and was missing some orders and the drinks. He returned and came back at 1:45 with the missing orders and drinks. So embarrassed. Never again with Panera. read more

What can be said about this Panera Bread that can't be said about the other ones? Very little. +Great sandwiches -Pricey sandwiches +Epic bread. -Expensive bread. +Delicious salads. -Expensive salads. Nothing stands out too much. Panera Bread offers me little value since they discontinued their bagel cards for repeat customers. However, if someone offers to buy lunch here, I won't blink an eye if they are paying. The sandwiches are THAT good......just not if you are paying. read more

Used to like coming here to enjoy my break from work but not anymore. I was really looking forward to enjoying my meal with the comfort of the setting of the interior but not anymore, with the outbreak going on, I went inside and as soon as I started to place my order at the kiosk, one of the employee started to fake cough while another coworkers response was "real funny" in a sarcastic tone. Real mature, I'm not sick at all and I wash my hands and try to prevent the myself from being infected and infecting others. I guess it's okay to be xenophobic. Best of all, I'm not even Chinese. I'm just your average Asian American. The time I went was around 7:15 pm. 3/16/20 read more

I have gone here a few times and it has really gone downhill I got the you pick two items the lemon chicken orzo soup and the turkey avocado sandwich well the chicken was not cooked it was pink and I told the manager who seemed that he could care less I was starving so I did eat the half of sandwich which tasted old never again really disappointed!!!!!!!! read more

Yes, usually all food from Panera tastes the same, but this one definitely does not. This is hands down the worst experience I have ever had at Panera Bread. My Napa Chicken salad sandwich which was described by my order taker as one of his favorites had almost no flavor and to boot was served on white bread. Doesn't Panera offer bread options? Maybe the order taker said something else. I was distracted by the nose ring, which obviously was not enhancing his ability to enunciate. I had to ask him to repeat his answers to my questions so often, I can only assume that this was the issue with the enunciation. The sandwich and service was so bad compared to the level of service I get from every other Panera I have ever visited. I cannot recommend this Panera, ever. read more

Never had too many food issues at the location, sometimes but not a lot but the staff was very unfriendly and rude. Missing items, aggressive service of food and plates, unpleasant attitude, felt very unwelcoming. read more

This place is always slammed, and can't keep up with their business! If anything, that is my biggest complaint. The food and bread product quality is consistently good. Prices are a bit higher than they need to be, but to be expected for a corporate chain. The coffee is good, the workspace is spacious and they do a pretty good job handling the demand. Lunchtime is incredibly backed up, and I wish they could do something to keep things going more quickly! read more

This panera is a mess, both literally and figuratively. Do yourself a favor and dont eat here. My order is always wrong, or not particularly very good. Gave two stars because it is pretty fast service read more

I love Panera and would come to this location often but I almost always leave disappointed. This location is always out of EVERYTHING! If you're going to run out of soups and often bread several hours before closing maybe close earlier? Or at least update people or the self service terminal taking orders so I don't need to waste time placing an order only to have to ask for a refund from the manager. read more

This Panera Bread was not only ridiculously quick, but their new special (1/2 Tomato Soup, 1/2 Steak w/ Cheese Sandwich) was great! By the time I paid $12 for this sandwich/soup combo along with a Green Tea, and a Cherry Pastry, my meal with the Green Tea was already waiting for me! The only bad things were that the Cherry Pastry was mediocre, the price (in my opinion) was quite high considering the Cherry Tart was only a $.99 addition to my combo, The establishment was tastefully decorated with spacious tables and ample room. The bathrooms were dirtier and less maintained than what I would have expected from a dine-in-restaurant, but they were acceptable. In summary, I liked the food, I liked how quick the service was, but I didn't like the price and I didn't like the Cherry Tart. $12 is really expensive for "fast-ish" food. It's also a bit more hectic and the lighting isn't as good as other Paneras but it was still yummy. If the price was cheaper and the Cherry Tart wasn't so mediocre, it would be a 4-star restaurant. read more

If I could give zero I would they mess up my order everytime I go. They never toast my bagel they have also given me the wrong order numerous times. read more