The anger I have in me right now over ordering from Panera has me seeing red!!! I ordered 2 spinach soufflé and fruit for the baby, delivered $22. The first transaction got me an "OOPS" and I hit pay again, reverted to pickup. I called in and Marvin answered. He said yes he saw my orders and noticed I put no avocado and then noted to put avocado on the side and told me there's a button for that. "Well thx Marvin, if I seen a dang button ya think I wouldn't have used it than do it the hard way". Then told me he could cancel. I said plz. Don't cancel the soufflé drops off menu around 10:10 am. Don't know why Bc breakfast is until 10:30. But I know. He kept getting mad I screenshot there isNO BUTTON just says item available until 10:30. It's 10:08 transferred me to Arianna the "manager" she told me she could cancel and just reorder again NO plz don't. She said come get it or cancel, only options. I said well I'm going to pay someone to come get it could she credit or comp for the mess. She said no they didn't have anything I said so you guys don't have an option for customer satisfaction and she said they don't really have an option. I call Corporate they give me 2-15$ credits and I place another order to get my original and added stuff to make it enough to deliver 25.88$ so, now I've order 50$ worth of Panera for a soufflé and some fruit. I call and Marvin answers I tell him I placed a new order to get delivery and he said he would cancel the first order and send it with new order plus for ALL MY INCONVENIENCE COULD HE OFFER ANYTHING ELSE, I was like really. He said yeah this is been crazy and I said I would love some broccoli cheddar and some bread and he said NO PROBLEM I GOT YOU!! Yay finally; I'm happy again 2 hours later. Have old order and new order and soup coming!!! I finally get my order delivered. I only got the 2 and 1/2 hour old food that Marvin said he would send with new order plus the soup. I call up and Marvin is unavailable but Ariana says well I see that you ordered dollar for dollar to get the old order delivered and "Marvin don't remember offering me soup" so, She don't know what else she can do. OMG! I've spent 50$ for 2 and half hour nasty old food. She hung up on me. I called back and then again and realized they were screening my calls and didn't answer. I've tried to get ahold of a general manager all day and gotten the run around. Corporate canceled the second order and then comp me 2 more 15$ credits. Both corporate calls were very pleasant and accommodating but still doesn't feed anyone. If I dare to order again will I be sabotaged. I don't know. Still waiting on some sort of resolution but I'm stunned at the poor work ethic "Ariana" if that's her name has. I called off my daughters phone and Amanda answered and agreed that was "her" name. This is just mind blowing that they didn't send my 2nd order I paid for which had extra stuff to get it to delivery amount. So long of the short of it. No one accommodated me, the customer for such hassle and didn't comp a single thing then kept my whole second order and sent the food they intended to throw away bc it has sat for 2 and 1/2 hours at this point. The baby wouldn't even eat it. So gross. Unbelievable. Worst. Experience. Ever. read more