Coffee was empty. Asked for it to be filled--staff was kind enough to bring me a cup but coffee was cold. No regular milk available.

Always a great experience here. Great for a quick casual lunch. Great for workspace while grabbing a cup of coffee. The Sip Club is a great value for my morning commute. read more

I waited for 20 minutes for a fucking bagel with cream cheese. A plain bagel with cream cheese. I got up walked up to them said "hey have you guys finished my bagel" they said "did you order bagel" and I said "yes I did." they asked "do u have a recipt" I said "no receipt was offered to me" and then I showed the buzzer that I was given when I ordered my bagel. Then they remade my bagel and then they dropped my bagel and so they remade my bagels so I sit there waiting for 30 minutes for a plain bagel with cream cheese. they actually asked if I was willing to take the bagel that dropped like no I wasn't. it was technically in a bag but what also, we got here an hour before close. tell me why the drink the machines were turned off 45 minutes before they closed overall my first ever panera experience and it sucked read more

This is our favorite restaurant. We have been coming here ever since they opened. Only lace I eat a steak. Jackson Hole Filet.

Panera bread is really working hard to bring value to their customers. We had the salad and sandwich combo and were quite happy. Quick service and the restaurant is very clean. read more

Food was disappointing. Much better on previous visits. Won't be going back again. Bathroom was dirty.

A decent selection for a healthier fast meal I ordered the half sandwich and half salad I got the barbecue chicken and the goddess salad I love the goddess salad the dressing ties everything together and that half egg and avocado helps to make it filling full stop the sandwich was a little bit on the bland side and the edges were quite burnt I don't understand why which made the bread hard read more

Panera Bread - Half goddess salad - Sandwiches Near Me - Athens, Georgia

I'm mixed up n this one the food is great don't get me wrong it was more the people. The service was horrible took us over 30 min to get drinks. The place is dark and dirty we ended up getting it Togo because it was so nasty in there. I would try this place if I were you just get it Togo for sanitary purposes. read more

I have been here so many times and they are absolutely wonderful! I use their mobile ordering often and it works great! The food is amazing and they offer so many great deals when you make an account. read more

Food is good, service was quick. It's a panera bread so you pretty much know what you're getting.

Food was good and served hot customer service was friendly but I went with friend it was raining and it was damp chilly day & they had the A/C on it was too cold too sit down & enjoy our meal read more

Sorry to say that (other than their bakery items) we feel the food is below average. We commend the chain in having curbside service for seniors and others who can't go inside to eat. Twice in one month they mixed up our order. Fortunately the servers are very pleasant and willing to say they will make it up to us the next time we order. Sandwiches are heavy on bread, not fillings. Soup is good, but not exceptional. Coupons are often available if you belong to their loyalty group. read more

Do not order large orders from the Athens, Ga. location. If they do not want to make more they will not make your order. Then they will let you drive to Panera for no reason. Customer service is terrible. They do not care if you are upset or that you had to have the items at a certain time. read more

We ordered, and we got drinks, by the time we finished getting them, (about thirty or so seconds) our food was out. The food tasted great and was hot when we got it. The staff were quite friendly, and it was nice and quiet inside. read more

Have had good and bad experiences with this Panera, but in the past few months it's all been positive. Food is ready quickly and it's fine for what it is. Wish the pizza was as advertised - crispy, but its more soggy. read more

This Panera has major issues at breakfast. This morning I spent 16 minutes getting a sliced cold bagel, cream cheese and a coffee. These are all point of purchase items. No cooking and the customer actually serves themselves coffee. Panera just hands you the cup. First the cashier asked me to wait while she spent 6 minutes going to the back to locate ciabatta, fill a creamer dispenser and do who knows what else. (None of these actions by the way were performed for me). Then she took my cold order. She then proceeded to take the order of the lady behind me. Scone/Coffee. Another cold order. She moved on the to the next person in line. Mind you, there is no one else working the breakfast counter. The line had grown to 6 people. She moves on to the next lady. I finally asked when she was actually going to fill my order and the one for the lady behind me. I don't necessarily blame her. If she's manning the register, someone else should be slinging muffins and bagels. A manager came out and filled my order after I stopped him. I got back to work and it wasn't what I ordered. That's on me, I should have checked before I left LOL. Assuming they would get it right was wistful and naive. I mean it's a monumental task to read the receipt and grab the honey walnut cream cheese...right? On top of all that the cup they gave me for my coffee essentially melted and disintegrated by the time I got to work. Poor training. Or a serious lack of knowledge when it comes to food service. There's a reason the pastries and bagels are sitting out in bins right next to the register. It's so you can send me on my way and concentrate on the hot orders. Everytime I leave Panera I always feel like I spent too much for the heartache. I do love the food, so I keep going back. Masochist. read more

Panera Bread - Cup essentially disintegrated. Caused a spill at my desk within 10 minutes of leaving Panera. - Sandwiches Near Me - Athens, Georgia

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Very much a hit or miss place. Every time we have stopped in the selection of pastries is different and never a full selection...(we go in the early evening). The bread on sandwiches is fresh and loaded with flavor. They do not read the requests on the order. There has always been a mistake.... no bacon is an actual request from me!!! The beverage area is always sticky and not stocked read more

It's great but ... more often or not the portions are not ok , and if you order more than 1 Order it tends more likely or not , it isn't there or has something you you didn't order ( got chicken and rice instead of what ordered the chicken noodle) read more

Panera Bread - Tuna salad - Sandwiches Near Me - Athens, Georgia

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Great! Get the sip club subscription and get a free drink every two hours. Easy to stop by and head out.

No bread bowl and no notification of that fact prior to pickup. Hair in my salad. Plastic piece in the soup. Done with Athens Panera. read more

Panera Bread - Asiago Bagel, burned spots - Sandwiches Near Me - Athens, Georgia

Why do I keep trying? Stopped by and ordered 3 entrees and 3 soups. After the usual wait, I was given my order. Checked it in the store before leaving and I had 1 entree and 2 soups. At the expediting station was a general manager and helping to make the food was a manager. My advice is to send your employees and managers to a high volume store that has the customer service, order to delivery time and order accuracy you want to achieve... unless of course the bad operations is the reputation you desire. So frustrating that this store can't seem to achieve basic operational performance. Btw- you also need to teach safety protocols. I watched an employee prop a dust pan against the wall.. it fell. Some poor old guy nearly tripped. Customers picked up the dust pan. read more

This location stinks. They mess up my order almost, if not every visit. The other day I got a chicken ceased salad that came out with no chicken on it, went to the counter to wait to get it fixed, and no one acknowledged me. After about 5 minutes of being walked past I finally got someone's attention, and she took my salad back, through some chicken on it, and handed it to me. I went to take a bite, and my fork hit something hard. It was a block of ice. Check the pic if you don't believe me. Like c'mon guys. read more

Panera Bread - Chicken ceased salad featuring the chunk of ice my fork hit when I tried to take a bite. - Sandwiches Near Me - Athens, Georgia

Honestly really disappointed in this Panera. I ordered a grilled cheese sandwich & got literally two pieces of untoasted cold bread with a piece of cheese in the middle. It's really not that hard to make a grilled cheese and this was a complete waste of my money. read more

Panera Bread - Sandwiches Near Me - Athens, Georgia

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Rip off... $6.00 for this tiny bowl of macaroni!!! It was barely warm. The small bowl was not even half filled. It's should be on side dish menu, ... my kids generally get 2/12-3 times every where else when they order small...They were surprised too by the size of it. My son/10said, it's for toddlers! My Mediterranean sandwich was sloppy too. No wonder J***n's deli is our favorite! When I asked about jalapeño bagel, cashier said, don't have it.I asked what else? She: it's over there,go & look at it, I don't know ‍! Wow How rude? read more

Panera Bread - Paid $6.00 for this micro bowl of macaroni ... feel like ripped off - Sandwiches Near Me - Athens, Georgia

So rude was there 3 minutes after closing and they kicked us out and started cheering when we stood up keep in mind we were only 3 minutes after closing and I left a 25% tip. Also the food was cold. read more

I guess a 2pm visit to Panera isn't a good idea. No beagles left, very poor customer service and the worst sandwiches ever. We paid 25 dollars for sandwiches and threw half of them away. The sauce on the turkey sandwich was old bad and the Bacon, tomato, grilled cheese was the worst ever. Sub dried tomatoes are a very bad idea and I think old too. The employee only said that is how they make them and there is nothing they can do. We won't be eating there other than bagels and when they decide to keep them in stock. Discusting and a waist of time and money read more

Panera slaps. You don't come for the service you come for the bread, the soups, and the processed yet delicious Mac and cheese. What do you expect a 5 star restaurant with full service? Get outta here. Perfect for when I'm not feeling great or I need a pick up Saturday/Sunday morning. read more

NONE OF THEM ARE WEARING MASKS!!! Ordered online since covid is rampant in this town and timed it so I could pickup curbside on my way home from a curbside grocery pickup. I paid with credit card, added a tip. When I ordered, I could look at my past orders. When I got there, they had no record of my order. Needless to say, I told them to forget it. When I got home, I could still log in on my computer, but there was no record of this order or past orders. Somehow, someone with Panera wiped it all out. I won't be back unless they institute masking requirements, and maybe not even then. read more

The food is okay, basically over-priced hospital food. However, I went there to study because I know that they are a café. Employees were blasting music throughout entire restaurant. I had noise-cancelling headphones on while playing videos for my classes and couldn't hear myself think. I used to love going there to study, but it has changed. NEVER AGAIN. Had to leave. read more

Inconsistent and they have a hard time getting it right. My wife and I have eaten here/taken out a few times, and for some reason everything is inconsistent and usually they get something wrong. Most recently on 5/17, my wife picked up some salads to go and the Greek salad I ordered was half the size of normal, served in a different container(small plastic clamshell instead of the larger box) and only had lettuce, tomatoes, and cheese (missing pepperoncini, onions, olives and w/e/ else. In addition, the restaurant is not very clean, even during slow periods. Maybe stop in to grab baked items, but do not order anything more complicated than a bagel with spread. read more

I had a good experience at this Panera bread location. The person taking my order was super nice and my food came out great.

A friend gave me a gift card to panara bread. In athens a lot in weekend so decided i would stop in. Every table in the restaurant was dirty. Only about 10 total customer in the entire building. They did have some tables wash after i requested they make my order to go. Go figure. read more

Panera Bread - Me having to eat on the hood of my car because every table in this place was dirty. 6 cars in the parking lot. - Sandwiches Near Me - Athens, Georgia

Three of the four coffee dispensers were empty. I had already finished my bagel with water by the time they had coffee made. This is the third time I have had a bad experience at this Athens store. I've been to Panera in other cities with great service. read more

So I am a diabetic and Starbucks sugar free syrup makes me ill. So I came here to get a sugar free coffee of some sort and found out they have no sugar free options and the two girls behind the counter seemed to not care at all and the lack of respect was appalling. Also the pastry that my two other people got was stale. Panera bread you failed today. Disappointed a 4 year old and my self. This has been one of long line of disappointing times I have been here and will not come back ever. Update: As they replied it isn't their fault... This just tells me not to ever come back to this place after the 3 times I have been here and have had bad service after bad service experience. This just confirms this company doesn't want to accommodate a majority of the population who have diabetes. read more

The employee running food out to customers at 7PM on the 18th, I believe her name was Kayla was extremely rude, disrespectful, and demeaning. Basic customer service should be a must for your employees and this one did not meet the standard. Great company poor quality employee. I feel terrible for the operator that doesn't know this is going on in their business. read more

The employee running food out to customers at 7PM on the 18th, I believe her name was Kayla was extremely rude, disrespectful, and demeaning. Basic customer service should be a must for your employees and this one did not meet the standard. Great company poor quality employee. I feel terrible for the operator that doesn't know this is going on in their business. read more

Decent quality microwaved soups and signature rock hard bread. Asian salad was nice. Boston based chain missed the mark when they don't have sweet tea in southern locations. read more

Let me preface this review by saying that the only reason that I stopped her for lunch, is that it's close to my job, but, I'm sorry, for the prices that this place charges for sandwiches and salads, they should have their act together a lot more, I won't be back. There are a lot better places in Athens to spend 10+ dollars for a sandwich or salad. They couldn't manage to get my order right and then when I got back to work the food was bland and cold. read more

Tired after a long day and a workout, we decided to get Panera delivered. I paid $10 for this tiny salad that the manager claimed was the same portion as you receive when you have it there. It was missing half the ingredients and the portion was smaller than the side salad that my daughter received. I called the manager who immediately informed me that the new paper containers held exactly the same amount as their original container rather than believing that it was much smaller than what I have there. Poor management to automatically assume that I was wrong. Turns out the kitchen actually under portioned the salad. Of course I want a refund and come get your salad, too. Beware friends who order delivery. #panerastore203793 read more

Panera Bread - Does the salad on the right look like the large Green Goddess Salad pictured to the left? Shame on you! - Sandwiches Near Me - Athens, Georgia

I ordered a 4 cheese grilled cheese with tomato soup. Sandwich barely had cheese and soup was pretty bland. The drink station wasn't stocked and I saw a customer restock it while the staff watched. This is the 2nd time I've gone and both times were less than satisfying. Wont be going back. read more