Breakfast at Panera this morning was really great! I was surprisingly impressed with Panera. The self ordering was super friendly to use and I was able to customize my sandwich easily. Self paying and a pager when food is ready was convenient. My sandwich was so delicious, hot and fresh. The restaurant was clean and had a nice atmosphere. read more

Panera Bread - Sandwiches Near Me - Ashland, Virginia

They let you order on-line; but when you get there for pick-up; there's always something they don't have. This happens more times than not...especially with bakery items. Also, taste of food and portion sizes have declined. read more

Service today was strange. Dining room not open until 7:00a but drive thru open at 6:00a. After placing a mobile order, we pull up to the drive through and they tell us that they had not received our order. We wait about 10 minutes in the drive through line for our 1 sandwich. It was wrapped right. It was warm. It was smashed. I always order the Ciabatta Sausage, Egg & Cheese and it's never looked like a Panini. read more

Typical Panera restaurant with similar and familiar food options. Got my usual: cream of wild rice and chicken soup. This time with a Cobb salad and my sip club beverage. Salad was fresh and typical except only had 1/2 an egg and not a full egg. Soup was good. While h the e same, I've found the consistency varies from one location to another. This one was just the right level of liquidity so it didn't seem like I was chewing my soup. Servers were typical with one being really very nice and accommodating but the others didn't seem to really want to be at work. While not rude or anything they just weren't very welcoming. The location was clean and well maintained with a server making sure empty tables were cleaned and ready for new customers. read more

Solid panera restaurant. Food was delicious and as ordered, but they did mess up the order, by putting someone else's name on part of our order. The restaurant does have a lack of parking also. Place was clean and employees nice. read more

This location, although convenient from I-95, needs to be thoroughly cleaned. From the entry point with dirty rugs and floor to the unclean ladies bathroom. The moment you entered the bathroom, it smells. The floor is wet from the leaky sink, a safety issue. To the unsanitary toilets. The entire restaurant needs to be cleaned. read more

This is the absolute WORST sandwich (chicken bacon rancher)I have ever received from a Panera. I don't even have any words for this disgraceful purchase. Had I not been traveling i would have turned back around and went right to the manager. Pictures speak a thousand words, so I'll let my pictures say the rest read more

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I've been a loyal Panera customer for over 15 years, and today I experienced something that has never happened to me at any other location. While traveling home through several states, I stopped by this location for breakfast with about three minutes to spare before breakfast service ended. Upon entering, there was no one at the front register or available to greet customers. After waiting a bit, I had to poke my head through the pickup window and ask if anyone was available to take my order. When a team member finally came out, I ordered the Asiago Bagel Sandwich with steak and, as I always do with Panera orders, asked to customize it due to dietary needs. I requested no spicy sauce because I suffer from severe heartburn, GERD, and acid reflux and can't tolerate anything spicy. To my surprise, the team member told me she needed to ask if that modification could be made. I was honestly shocked--why would a manager need to approve a customer's dietary restriction? Still, I let it go, until I asked for another basic customization: to remove raw red onions (which I cannot eat) and substitute sautéed onions instead. Again, she said she'd have to ask. By this point, I was frustrated. I've never been told I couldn't customize a sandwich at Panera--especially for health reasons. I am a bariatric patient and I cannot eat everything the average person can. I asked to speak with the manager three times before she finally went to get her. The manager, Maria, came out and gave me vague, dismissive explanations--mentioning something about the sandwich being a limited-time item, referencing soups (which I didn't even order), and trying to justify the team member's confusion because she "doesn't usually work weekend mornings." None of these excuses made any sense to me--the menu doesn't change based on who's on shift. I felt disrespected, unheard, and undervalued as a long-time customer. It was truly disappointing, and had I been a local, I wouldn't return to this location. To her credit, Maria did offer me a complimentary item of my choice for the trouble, and I accepted a kitchen sink cookie. She also said she'd be retraining the team member, which I hope actually happens. This is not the standard of service or customer care I've come to expect from Panera. I hope this was an isolated incident, but it was still frustrating and discouraging. read more

A quick pit stop for a breakfast sandwich. The store was clean and the staff processed the orders quickly. My only concern was the cleanliness of the touchscreen ordering point of sale stations. There was no one available to take orders or handle cash from the registers. read more

I stopped by this Panera for a mid-afternoon Friday lunch in late September 2023. On the plus side, it has a convenient location about a half-mile west of I-95. The Green Goddess half-salad was delicious - as it tends to be at most Paneras. However, this location needs improvement. First, the service was unusually slow. I waited about 4 minutes before a cashier arrived to take my order. Perhaps it was an off-day. Second, a few tables had a dirty smell like they had not been wiped properly. Third, the men's room was in horrible shape - it really needed to be cleaned and disinfected. Perhaps, staffing shortages contributed to the problem. I hope management improves the cleanliness of this location. read more

The men's bathroom was very disgusting. The avocado toast had too much salt. The customer service was terrible. I'm not sure how this place stays open. read more

This was the first stop on our family road trip. We went in to use the restroom and grab breakfast. Personnel was scarce and not very hospitable. The restrooms were in dire need of attention. I intentionally chose to stop at Panera as the brand usually represents a higher standard, in my opinion. This location did not live up to that expectation. read more

Panera Bread - Sandwiches Near Me - Ashland, Virginia

Food was cold I ordered at kiosk Soup and a croissant And a drink It sat on counter getting cold waiting the girl to get a cup for my beverage She was rude and would not get it for me so I waited Place was empty at lunch I guess most people know what I did not This place is just plain bad Now I know and will not go back! read more

It's Panera; 8:15 on a Saturday Morning. Missed the entrance and almost pulled into the one-way exit. Pulled into Waffle House and drove my truck over the curb to the defunct hotel which actually shares an entrance with Panera...go figure. This location has the smallest parking lot I've ever seen at a Panera, and one of the smallest seating areas as well. Not busy. Ordered on an automated touch screen. Works fine but absolutely no human contact during the experience. Don't expect hello or good morning. I only saw two employees but there at least needed to be a Baker since it was still early. The tables were clean, but the hanging / suspended lights over the tables were disgusting. The light colored cable was covered with dirt, dead flies, and other what's the word starts with a d for junk for not debris. It's close, yeah detritus. read more

Panera Bread - Dirty lights over the dining tables. - Sandwiches Near Me - Ashland, Virginia

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Slooooooowwww service! Dirty tables, employees were too busy talking (at least 20 minutes while we were there) instead of wiping down tables... we were there 45 minutes waiting for a sandwich and salad and the tables were still all dirty, we had to clean our own table...even one employee sat at a dirty table for his break. They did not ring in one of our salads and the employee behind the counter had an attitude... don't blame him though, sounds like poor management issues. Last picture, same tables dirty a whole hour after we walked in... and if you are the customer that left it that way, shame on you. Avoid this place, until they make some changes. read more

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A Panera that goes above and beyond. After a long drive (to and from the beach) with frequent rest stops at some of the dirtiest gas station bathrooms (after a year of really only going in one grocery store for as little time as possible) - finding a Panera with the cleanest bathroom I'd seen all trip (including our VRBO), I was thrilled. Service was what you would expect from Panera (very friendly, but slightly chaotic if you've never been to one). There was tons of outdoor seating with some nice landscaping so you didn't feel like you were eating in a strip mall. Great experience over all. My one complaint was that they don't do quiet enough to stem the debris from getting blown off of the patio. It was a bit off putting to find napkins and straws around the plants. A slightly raised edging boarder would drastically cut this down. read more

It's a simple Panera bread. Nothing more, nothing less. Travis' Rating Taste - 2 Quality - 2 Ambiance - 3 Overall - 2.5 Isabel's Rating Taste - 2.5 Quality - 2 Ambiance - 2.5 Overall - 2.5 read more

Not sure why the low stars... we always stop here on our travels down 95. They always deliver quality and quickly. The breakfast sandwiches are hot and wrapped well. The. Bakery foods are great. The restrooms are clean. The self serve drink station is always stocked and clean. read more

The only bright spot in this Panera was the cashier, Haley! She was bright-eyed and bushy tailed with a peppy demeanor and a pleasant attitude. She helped us with our order, even explaining several menu items. Her chipper nature made us chuckle! While I waited for my hot chocolate, we bought some mini scones which were fresh and yummy, but the coconut macaroons were just fair, I would t get them again. My drink took well over 10 minutes to prepare, and it came out dripping all over the sides. When we asked the girl behind the counter to wipe it, she took it away to the back of the kitchen and disappeared for several minutes. When she came back, she had a surly attitude. We went back to Haley, and explained what happened. We left the drink there and got our money back. We let the manager know how helpful Haley was. Without her, I'm afraid this location would be sunk. It definitely fell below my expectations for the Panera chain. The stars are for Haley. read more

Manager on shift was rude and belligerent to every customer that walked in. A customers soup spilled through their bag because the employee did not attach the lid all the way. The manager said there was nothing they could do about it but offered to replace the soup at full price. Asinine behavior. To top it off the bread on my sandwich was stale. read more

Very poor service from closing staff and manager. Almost never leave reviews but they pissed me off enough to sign in on yelp. I used to work at a Panera and I understand how things are supposed to be. General rudeness when trying to pick up an order and rectify a missing drink from a recent order I had made here. Make the drive to another one and avoid this location. read more

Clean and efficient Panera. A great place to stop off I-95, for healthy and fresh food.

I went to Panera for something quick and yummy but the Caesar salad was just lettuce with not fresh croutons and regular Parmesan cheese for that amount of money, not worthy. I was waiting at least the good and fancy cheese they used to serve on the salad. it is sad to see how the quality is worst and more expense every day. I can make a better salad at home. read more

Do you consider this to be a sandwich? Instead of the bagel, I asked for sour dough bread. This was like a large crouton. We asked for a whole sandwich and they told us we needed to pay for another sandwich. This was not a kid sandwich and it's ridiculous they would serve this to an adult. read more

Panera Bread - Breakfast Sandwich. - Sandwiches Near Me - Ashland, Virginia

Great service and it was super quiet. Food came out extremely fast and tasted great. Got the pick two which is a great value choice. read more

Panera Bread - Sandwiches Near Me - Ashland, Virginia

By far the best fast food chain out there. My go to stop on a toad trip for a quick, but tasty and reasonably healthy meal. On this trip up to D.C., this fit the bill. About halfway between. Norfolk and Washington, this was a good stop. Food was fresh and well-prepared. My over easy egg was nicely runny. A good location from what I can tell. The exception being the condition of the mens room. At 615 am (near opening), the trash was overflowing and there were no paper towels, pretty inexcusable. read more

Panera Bread - Sandwiches Near Me - Ashland, Virginia

This is the dirties Panera bread I ever been. Tables were all dirty, I had to wipe my own table. Cause this little white ginger hair girl was like "cleaning" the floors... but literally you can see all the floor still dirty, she just wanna look like she is actually doing something, she saw us looking for a clean table and she just walked away. All the drinks were watery and when I asked for a fresh drink she went to the back and came back with the same thing.. watery drink. Everything is all messy and you see employees just literally talking instead of working. Horrible horrible. I am disgusted with this place. read more

Lol 45 min for a sandwich and a cup of soup. After ordering we grabbed a buzzer for our order off the charger AND IT LITERALLY DIED BEFORE WE GOT OUR FOOD. After I got my sandwich. The sauce was ON TOP of the bread 0/10 would not recommend read more

Panera Bread - Sandwiches Near Me - Ashland, Virginia

Great national chain restaurant. Nice addition to Route US I-95 tourist's restaurants which cater primarily to Exit 92 travelers. Glad they landed in Ashland, Virginia. I ordered a sandwich with avocado on it, but there was no avocado. They just opened a few days ago, so hopefully they will improve Ashland Exit 92 on US I-95 has one of the best assortment of national and franchise restaurants in Virginia. We even have two McDonalds! They are all east of Historic Route US-1 so they are easy on and easy off of Route US I-95. However, still, to me the national and franchise restaurants are not as enjoyable as locally owned restaurants downtown located west of Historic Route US-1. Locally owned downtown restaurants have better variety and prices. Downtown is only a few blocks further off Route US I-95. read more

Panera Bread - Primary Menu, and they also have Breakfast, Bakery, Hot and Cold Drinks and Kids menus - Sandwiches Near Me - Ashland, Virginia

I always have ordered rapid pick up here and every time something is wrong with my order. I feel like my order isnt being cared for because I've gotten half empty coffees, the wrong items, and missing items. I like panera food but this one just has bad service. Try the panera in Glen Allen or try to sit down here but I tend to avoid going here unless I'm pressed for time. read more

Panera Bread - Half empty chai tea latte - Sandwiches Near Me - Ashland, Virginia

I came to this location to order cookies before they closed & no one came to the headset to take my order. finally I pulled around to the window to see if anyone was there and to my surprised I was baffled to see two workers with the headsets on just standing around. I was approached by the workers who had an attitude and clearly knew I was trying to order & proceeded to ask me "what are you trying to get" I was upset because of her hostile demeanor. 0/10 do not come here read more

The reason for my 5 star review is due to the excellent customer service by the Manager, Kisha. We stopped at Panera for a pit stop on our way from the Outer Banks back to the DC area. Unfortunately, the women's restroom had a slippery floor, and I had slipped and fell as a result :( Once management became aware, Kisha immediately came over to me to make sure I was okay. Staff put up a wet floor sign and took care of the situation. I could tell that Kisha was genuinely concerned for my well being and took care of me and my family. The kind of customer service demonstrated by Kisha is one that we unfortunately do not see too often these days and I greatly appreciated her efforts. read more

This place sucks. Management obviously hires anyone that breathes. Food was absolutely wretched. Who ever is working as a "cook" should be fired immediately. Would never go back. My salad was also half empty with nasty lettuce and no avocado that I paid extra for. As for the sandwich I'll let the picture speak for itself. Save your time and money and go elsewhere. Oh and this meal was brought to me because I'm sick with COVID and just left the ER... so much for feeling better or eating lunch. read more

Panera Bread - "Steak and white cheddar" but I wouldn't even classify it as so - Sandwiches Near Me - Ashland, Virginia

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We stopped in here off of I-95 on our way to the DC area. In general we prefer Panera to other chains for their general healthier offerings. My soup and bread bowl was very filling, and my wife enjoyed her protein bow. The clerk was a little too chatty for my taste (I realize he was being friendly, but hey I just want to order). Our stop served its purpose to satiate our hunger and get us back on the road. Parking was a little odd since there was limited parking up front, but we did drive to the rear next to what looks like an abandoned hotel. read more

I went here recently for dinner close to 7pm. Some of the tables were still a little messy, like they hadn't been cleaned up yet. But I did see someone wipe down tables while I was eating. Employees seemed nice and polite. read more

I ordered a breakfast sandwich and the egg was just as cold as the spinach, I asked for onion and mayo and got neither. Then when I asked for it to be fixed, she seemed to be annoyed; squirting mayo all over it. I don't mind that part because I like mayo. But geez, attitude plus cold food. Never again. read more

Under staffed on a Sunday 30minutes for a sandwich slow staff the guy that took our order was friendly but the kitchen worker working slow mode read more

My wife went through the drive through last night to get our girls some dinner. There was one other car in the drive through and it took 20 minutes to get her order. Inside the restaurant was not busy either. When my wife got home the order was wrong. Our oldest daughter has a cold and was really craving chicken noodle soup, which my wife ordered. Instead, Panera gave her mac and cheese. This is our 2nd poor experience at this location. I suspect it will not be around long if corporate cant figure out how to hire employees with some competence. read more

Panera is by far my favorite breakfast place except for this location in Ashland! Today was the second time I've been there and I was hoping it was a better experience than my first time. But same 'ol story, restaurant was not busy at all inside nor drive thru. We decided to go through drive thru and just ordered two breakfast sandwiches and two cappuccinos. It took them over 20 mins to have the items ready. Because we love the brand so much we gave it the benefit of the doubt. As we are waiting to leave we see another customer leaving upset and she's telling her male companion how poorly and slow the service was at this location. I think corporate really needs to take a look at this location closely, they're giving Panera a bad name! If this was my first time eating at a Panera, I would never go back to one based on my experiences at this location! read more

This is the second time we have had our order incorrect - both times an ordered sandwich was missing. We live 6 miles from Ashland and did not discover the missing sandwich until we got home. I tried calling 4 times from 7 to 8 pm and my call was cut off. Finally, a woman answered the phone, I told her my name and about the missing sandwich. She said they were very busy and could not help me. She said to call back in an hour. What kind of service is his? You took our money both times and we got no sandwich - I guess that keeps your profits up, but it surely makes your customer angry. read more