Miscommunication costing time: I called in an order and stated that I needed to have it ready at a specific time. I arrived over an hour past my due date time only to learn that the Panera Team hasn't captured my information correctly and therefore, my order hasn't been processed. I'm now being asked to wait extra time and am going to be late for my meetings. They have my information so why wouldn't they call me and ask for additional information!? They make me find out when I get there and then wait longer!? In an age of technology and high sensitivity to customer experience, I expect better! Terrible experience and I am fairly certain that my catering orders will be fulfilled elsewhere from now on. Not thrilled read more

This location is soooo slow. Takes at least 15 minutes to get a coffee when we are the only customers in the store. The tables, floor and silverware are always dirty even when they first open. Plastic silverware is a must if you go to this location and fingers crossed your plate is clean. read more

I had ordered a bear claw, cinnamon scone, and a large passion papaya tea. Waited 20 minutes then talked to a lady about my food and she told me it will be right out. Waited another half an hour, and again went to talk to someone about it. They told me they couldn't find my order. Talked to the same lady and showed her my mobile order. Finally got my food after an hour of waiting for 2 pastries and a drink. This is ridiculous. I'm hesitant now about coming back to this location. read more

For whatever reason the wait time has at least doubled. Was told it would be 30 minutes wait for food and it is now is 40 minutes and still no food! read more

I can not get over how dirty this Panera is. I was hesitant to even eat there but it was late and my daughter was hungry. Please be more mindful of the appearance of your establishment. The food was good read more

My husband and I always place an order through rapid pickup at Panera. We never have issues at the Walnut Creek location and pickup is within the quoted time but we always have issues at this antioch location. We have to wait longer then the time we are quoted. My husband is frustrated when he places an order and we come to pickup and it's not there. They don't adjust the bill or call to let us know. Then I have to wait in line for a refund. It's really hard for me to give low yelp reviews as I like giving credit to people that do amazing job versus when there is poor service however today's experience brought me to finally give this location a review after too many times of this type of service. After waiting additional 20 minutes I was told there was no baked potato soup. They took care of their line of about 10 people waiting in the pickup area and I was the last to be assisted even though I placed a RAPID order. So much for rapidness. The manager said they have to help the line first and that made me feel like I wasn't important enough because I placed an online order. The manager could have said, let me compensate you for waiting over 30 minutes but I didn't get any sympathy besides excuses. I wish I had another Panera local to me because the food is good. read more

Don't go this location!!! Unbelievably terrible service. You'll never get your order!! Two out of four times they couldn't produce a sandwich order correctly. Forget about it! read more

Awesome customer service!! You get your orders pretty quick, especially for those who did the rapid order feature from their phone. The crew is awesome too! read more

Panera is a great place for lunch. Go in, sit down, pull out your phone and order. No line. Sandwiches, soups, and pastries are great. read more

The WORST panera we've ever been, this store doesn't even worth 1 star, but unfortunately I have to give at least 1 in order for me to write the comment. The cashiers, managers are all shitty. We ordered our foods on the kiosk and choose for dine in. But we changed our mind and told the cashier that we need it for to go. And she went to the kitchen and took my buzzer. She came back and told us, everything taken care of. We've waited for almost 30 mins, until I decided to asked one of the server and as I expected that she told me that no one received my order and she said that the cashier didn't tell them and didn't gave the kitchen our food order and buzzer. What a JOKE!! And NO APOLOGIZE OR COMPENSATION came from either the cashier or manager. DO NOT COME TO THIS PANERA if you value your time and money!!! read more

Do not go here to get food. They have poor service and the execution on orders is terrible. I ordered a chipotle chicken avocado melt and added other ingredients and once I picked it up and got back home it was a complete mess! It looked like they threw all the ingredients of the sandwich on top of it and guess what, only a small piece of chicken was only put in it. This has not been the first time where they messed up the order and carelessly made their sandwiches this way. read more

I am incredibly disappointed in what I just received today for lunch. I paid about 6 dollars for a pesto pasta dish and what I received looked like somebody's leftover Alfredo pasta... So not only did they give me the wrong pasta but I paid 6 dollars for what looks like one scoop of the wrong pasta... Incredibly disappointing, this feels like a joke. And I do not have the time to drive back to Antioch to have it corrected. Get it together Panera... read more

Panera Bread - This is what they gave me for $6 the wrong pasta and not enough of it.And no I didn't start eating it before I took the picture. - Sandwiches Near Me - Antioch, California

If you are ever in the mood for a hearty meal, Panera Bread will definitely do you right. first time visited Panera Bread, food portion was pretty good and delicious. I am giving 4 stars because of the wait time. other than else staff was friendly , food was perfect. read more

I love this place and I always come back every payday. Although I usually ask for my sandwiches a bit soft due to braces and there's always a bit over cooked. Plus the hassle to get a mocha frappe took ages. read more

I love Panera. One of my favorite places to go out and eat. But this Panera horrible customer services. Ran out of salads and avocado still charge me. Then I complained and about me paying extra for avocado. They lady wanted our sandwiches back we were eating already I just wanted my refund back for paying for extra items on my sandwich. Unbelievable. After she attitude with us . Very unprofessional. Never coming back. Stay away from this place they need to change some of the staff. I did encounter a very nice staff who was polite and helpful at one point . But everyone else is not and manager didn't even want to come speak with me when I asked for a manager because she wanted to take my sandwiches back while we were eating them already. read more

I usually love Panera but the one on Lone Tree is a hell hole. Constant mess ups, RUDE customer service and always running out of things. I received a chicken cobb salad with no chicken? At $9.50 a pop?!! I don't think so, got my money back asap...and I won't be back. read more

ZERO STARS never going back in.. went in before work for a bagel....took a long time and gave it to me burnt like BLACK so I show it to them and and they say oh yeah sorrrrrrry the toaster has been acting up... and redo it (WHY WOULD YOU SEE YOU BURNED IT AND STILL GIVE IT OUT), i go to work now with the redone bagel and it HAD AN EFFIN HAIR poking out if the cinnamon glaze so nasty. At this point I have to go to work with no breakfast... i call them and they give me 21 questions about the hair as if I planted it myself or dropped it then noticed like WTF?? They actually hade the nerve to say "hmm..doesn't sound like that could belong to any of the people on staff..", what the the actual fuck, beyond peeved and finally she says okay well sorry and how about a refund and complimentary lunch on us? I say okay fine and order broccoli cheddar soup which I love and have had many many times there.....I get it..eat it....at the bottom of the EFFIN cup of soup there is a hair like between the crevice of the cup. oh hell no, no call back there needed but seriously considered calling the health inspector on their ass. read more

Consistently out of things. Customer service couldn't be slower. Waiting 15 minutes for a dozen bagels.... unheard of. This was strike 3. Don't waste your time with this location! read more

Whhhhhaaaaaaaat the heck happened to this place?!? Panera Bread has always been one of my consistent favorites for a quick and healthy meal. Apparently, this location hasn't received the customer service memo! And they need to take a real hard look at the way they order supplies and inventory. I was working here in East Bay on Saturday and stopped in for my favorite salad, the Asian Chicken Salad, only to be told it was no longer on the menu. Feeling disappointed but needing to eat, I next ordered the Roasted Turkey BLT WITH Avocado, only to be told they didn't have avocado, but I could order the turkey Bravo which was "almost the same thing with cheese and sauce"... Folks, cheese and sauce do NOT make up for avocado! So I agreed to the Roasted turkey sandwich sand avocado... Another disappointment but I figured it was a one off... Well... It was NOT A ONE OFF! I'm back in the East Bay today and in my mind another go at the roasted turkey BLT w Avocado... Only today there was NO bacon!!! WTH?!? Seriously?!? So I said, " Ok, I gotta eat so let do it but I want a discount- I'm not paying for bacon that's not there." The youngster went to talk to his manager, who I'm sure was about the same age, and he came back shaking his head and saying they can't give discounts... I'm calling BS! What they really mean to say is they WON'T give a discount! I just walked away... My money is better spent elsewhere! And what I'm saying is I WON'T be back! Panera, you have fallen from grace and this experience was so bad it was comical! Your prices were too high anyway so I will take my lunch dollars elsewhere! Fix yourselves or lose your customer base! Unbelievable! And I'm still shaking my head! read more

I love Panera, it my favorite place to eat and feel cozy! But this location in Breentwood is awful, the store smell bad and is always always very dirty!!! WHERE is THE MANAGER???? this place is supposed to be very clean and good, but it is not! I hope someone can see this review and please do something!!! read more

once i came here and ordered a BLT on whole wheat with a cup of wild rice & chicken soup. it took a while to get my order, so naturally, i sat in a highback booth and eavesdropped on a couple's conversation. they were both eating BLTs. naturally, right? she was literally doing all the talking. like she was yapping on and on about errands, then her sister's surgery, then the backyard renovations. apparently her co-worker is cheating on his wife of 7 years and she thinks he's such a man slut. then her phone rings with the ringtone of the sex and the city theme. the man is silent: no prompts or affirmatives, leading questions or signs of verbal active listening. nothing. not a peep. no cough, no fidgeting. then she gets off the phone and starts up the old motor mouth, talking about how their daughter is starting to lock her bedroom door and she wants so badly to put the smack down on her teenaged self-righteous ass. then the man abruptly interrupts her by asking her if she's done eating because he wants the rest of her BLT. she says she's done and slides the basket forward and continues talking, picking up right where she left off. what's the conclusion, then? the service is slow. other people are so funny. don't talk with your mouth full. yes, that cheater IS a man slut. my prayers go out to your sister. oh, and the BLTs are excellent. read more

Cozy awesome furniture to study or chill with your friends or date night, Panera is the place to be. If you are watching caloric consumption or just want a healthy lunch or dinner they have the best selection. Love the pick 2 selection where you can pick any 2 salads, soup, sand which or pasta! My favorite is the Fuji apple chicken salad with the half cranberry turkey apple sandwich. Chucks of dried apple and chicken on some mix greens...cranberry moist bread with slices of turkey, cheese and a delicious apple slaw with crunchy arugula. Order on your app and they will have the order ready within the time frame that they indicate. Never had issues with the pick up online order. Love it! read more

Let me say first is I love the food at panera! The 1 star today is for the woman in the front with a major shitty attitude! I was asked by a male worker to use the kiosk to order today and I would receive a free cookie. So my daughter and I did, took a few because it was awkward navigating! We added to 2 cookies to our order. Thought they would be taken off at the end? The guy didn't explain it well. After picking up our order, I asked where the cookies were? Was told to pick them up in front. When I asked for them, the heavy set Hispanic ? Girl was nasty and rude. We got the 2 we paid for. But when I asked about the free cookie? She became really nasty rolling her eyes and telling me I would get a half of one because she didn't have free ones? At that point I had attitude. Told her to keep her damn cookie and told the man at the kiosk he was annoying and promised something he didn't deliver. My point to this if your going to offer customers something follow thru!!! And change your bad attitude at the front! If my daughter had not been with me I would have engaged the rude girl in a lesson in customer service! read more

Half sandwich & chicken Caesar.... Yum! Stopped by the Panera in the middle if the work week during a quick lung bread...they had me in&out in under 30mins...AWESOME! I've always liked their soups & salads... And have great pastries here as well. This location is pretty spacious, tho busy during this lunch hour still had plenty if outdoor and indoor seating. read more

Really feels like this place is going downhill - a year ago the vibe was different and the restaurant was much cleaner. Here today at lunch, 2 buns of iced tea empty and have to point it out, napkins empty and have to point it out. There is trash and food debris all over the floor. Wow just not the same as it has been in the past. Wife's soup took 17 minutes! I love Panerra and hope this location gets it turned around. 30 bucks for 2 peeps and my expectation is much higher but it's not being met read more

This place is FILTHY!!!!! Worst Panera I have ever visited. Food all over floor - drink stations a disgrace - Hope they get their act together. Gross. read more

At least they have nice space/facilities and never seem to be out of bagels/pastries. Been here many times. But this Panera is super unprofessional from the cashiers all the way to the people on "the line" (and that's coming from an ex-Panera employee.) Got lip from the cashier because her shift was over and she *still* had to help me. She also snapped at a co-worker about something in the middle of taking my order. They were fast with putting out my food order, but I had to wait for a kiosk pickup of only cream cheese that I placed right after my POS order for 16 minutes. Had to listen to the entire team's conversation about their personal relationship gossip (and I mean literally yelling around the kitchen and the dining room person is at the counter excitedly carrying on the conversation while coming and going.) She apologized for the wait because "someone messed up...." when I am sitting right in front of "the line" and seeing your conversations, I can only hope you're focusing on the quality of the food you're putting out, but you're probably too busy fraternizing. I completely understand what it takes to work here, but what I experienced today was just ridiculous. I most likely will not be coming back here. read more

App is easy, food is decent, but the rapid pick up isn't rapid. Either the order is late, missing something or forgotten altogether lately.

Panera is the trendy spot to have a fairly cheap not so quick meal. If you need to have wi-fi access or need to charge your mobile device this is the place. Weather you choose to have a toasted bagel with cream cheese or soup & half sammy or a full sammy with a salad etc etc they've got it. Lots of fresh pastries to gawk and drool at. All of the soups are thick and hearty and come with bread. My favorite is the broccoli cheddar. Presentation is lackluster. Turkey & cranberry sammy is amazing! Its got a spread thats not quite mayo but maybe something added to mayo?? I dunno but its great! Pizza is meh. I'd skip it. They have a really great tasting cold green tea, secretly, I think I'm addicted! Lots of fountain drinks to choose from as well as coffee and hot teas. Seating is always a game. My advice is to find a table, put your stuff down THEN go order. They will bring you your order, so when you leave, leave a buck or two. Its not required to tip the server but hey, they brought you your food and will be cleaning up that table too. :) Clean & tidy restrooms most of the time. (Some idiot women don't seem to make sure their trash actually gets in the trash.) I don't take my kids here as their isn't really a kids menu. And remember the pizza is meh and its nothing like your child would picture in his or hers head either. Just saying. read more

Every time I have come here I've had great service and the food is always delicious. Today (4/16/16 11:30 am) I had Claudia as my cashier and she is the best cashier I've ever had at Panera. Great smile and customer service, she was super friendly and welcoming. Thanks Claudia! read more

This is the worst Panera, I've given them 3 chances, now I'm done. Don't bother preordering, they will just be out of something and you will have to wait in line to get your card credited. Then told you have to call the call center to get a refund. They will mess up your order, it's always chaotic, not the environment you want to enjoy a meal at. I will drive to get better service at another location. read more

Love their Sierra turkey with half cup of broccoli cheddar soup! So good, can't go wrong! A little pricey but hey it's yummy!

If you don't mind waiting 30 mins for a cup a soup in a dirty place of business, you'll love it here. Listening to the employees complain about how lazy other employees are, while they flop people's food into the bag, and flys dive bombing me was also a highlight. read more

Well I thought I would give our local Panera an opportunity to redeem itself and it failed. Only this time, I didn't order any food. I walked in, checked the dining room for cleanliness and promptly walked out. read more

Called & placed a takeout order for 2 bowls of soup - not really that complicated, right? They said it would be ready in 10 minutes. We drive 15 minutes to pick it up & the kid says 'oh we're out of that soup'. I asked him why they took our order for something they were out of. He says 'I don't know', shrugging his shoulders. What pitiful customer service. Don't waste your time on this place. read more

This has been our regular go-to place to meet with friends on a weekly basis. We love Panera's food but lately, at this local shop, they are out of everything we want to order. We placed an order recently of soups, bagels, and teas-they didn't have one thing we wanted, not even bagged tea. It wasn't a fluke either as we've been coming regularly and it's the same problem week after week. Just the other day we ducked in around lunchtime on a Tuesday to grab their bagel deal and they were already out of soup! The service has not been deplorable but certainly nothing worth writing about. Suffice it to say, we have found a new meeting place. If you're not fussy and you don't have your heart set on anything in particular, you might enjoy it otherwise, steer clear. read more

Let me start out saying I love their food. I placed an order to go, got out to "eat" In my car and I was seasoning my half Chicken Salad Sandwich. It was delicious by the way. I was surprised To see about 1/4 cup of Chicken Salad. I would have loved and expected a little more. Than I went to eat my Wild Rice Chicken Soup only To find that was Chicken Noodle. I expect more from this place. My mistake. read more

We eat here because it's a quick alternative to fast food that has options. However, several of the people who work here could use training in customer service. read more

Messed up my order twice, tea was expired, cashiers and management were cool, chefs were recalcitrant and defensive.

Panera is a 5 star for me for the fact they have my tomato basil sourdough loaf and it's GOOD!! The salads, sandwiches, other fresh breads and special drinks they offer aren't so shabby either. read more