I noticed once I got home that one of the items I had purchased was missing from my order. I tried calling the store but could not get through to anyone. I tried to reach them on line but there was no way of filing a complaint with Panera bread. You'd think a chain like that could do much better. read more

I stopped in today to have some seasonal soup while I worked on my laptop. The Hamilton Blvd location had a really rough lunch today, complete with malfunctioning touch screens, long lines, and a power outage. Despite all of this to deal with, the staff remained calm and professional and appeared to be working as a team to overcome a string of technical difficulties while still smiling and offering a positive customer experience. The only negative was that it seemed they were not warning families of the long wait for their food, which led to some cranky kids and parents surrounding me. In my experience, people are more patient and willing when they are informed that there may be a delay. Nice work, team! read more

We ordered 6 of the delicious egg white sandwiches for breakfast online to be picked up curbside - the order was ready in 10 min and each of these sandwiches was perfectly done - the egg white , the avocado the melted cheese on a ciabatta bread - delicious - this fueled us for 40 mile bike ride on the d&L rail trail - read more

The service is really going down , used to be great food used to be consistent , prices went up food and service consistency is way down . Maybe under new management ? Hard to find good help ? Definitely will not go here again when you have so many great choices nearby . read more

Anything made to order is almost always messed up. Waits are far too long. This current visit I ordered two salads. One ended up coming without salad dressing. Both without regular toppings, not add-ons. Not to sound picky but the avocado was just half an avocado thrown on top and the bacon was strips also tossed in. Salads shouldn't need to be cut. read more

Generally, I do like Panera. My wife and I were traveling out to Central PA and were looking for a quick bite. This place is a little further off 78 than I had hoped. It's in a tucked in strip mall. The line took forever -- not a fan. They were not efficient. That's the main reason for the 2-star rating here. I like the food -- you know what you are getting so they're pretty consistent. I like the breads and salads but the sandwich meat is pretty average. It's nothing to get excited about. But, the Cobb salad is very good. I also don't know what it is about Panera but I never feel like the bathrooms are very clean. I probably will not go out of my way to come back here. read more

Great lunch spot. Nice, homey atmosphere. I had a tomato and mozzarella panini with fresh basil and sun dried tomatoes. Really delicious! Staff is very welcoming and they will let you sit there all day on their wifi and work on a school project - I know this from experience! Additionally, their tomato basil bread is awesome! read more

I love Panera. Everything I've had there has been great from, soups salads and sandwiches to lattes, cookies and bagels. I haven't once been disapointed. Now, being the health nut that I am, I reserve Panera for my cheat days! Because as the previous poster stated they are far from a healthy choice with a CUP of their yummy Creamy Tomato Soup with Croutons having 300 calories and it doesn't include that side of bread and a drink. Just think if you add a 1/2 sandwich and extra side of bread to that! read more

Food is great here as is the norm with all Panera Breads that I have been to. The only reason the 5th star wasn't earned is that they were sold out of cinnamon rolls by noon and they don't serve sweet tea here, which I have since learned is the norm for most Panera Bread locations in this region of PA. read more

I have mixed feelings on Panera. It's got a great atmosphere and decor. Employees are friendly and perky. The menu has a good variety, and the breads and cookies/brownies/etc. taste great. This location is very busy at lunch time with the Air Products crowd and employees at other local companies. The food is less healthy than you may think. I was shocked at how many calories are in some of the sandwiches when looking on their website. Unfortunately some of the menu items are pre-made, so you can't get them without the gobs of sauces they come with. A lot of people think Panera is healthy for some reason, but your local deli probably serves a healthier sandwich. The sandwiches don't even have that much meat on them either. I think the bread is one culprit. It sometimes tastes "saturated" and greasy. read more

Best bread in the Lehigh Valley. Pumpkin spice coffee now! It's always clean with friendly service. I highly recommend it!

the drive thru line took 30 minutes to get through. beware if you do not have all night.

Great food, but the seating area is a bit crowded. Also, the staff at the pickup counter could be a bit more friendly. At least try and be happy :/ read more

Not the best panera I've been to. It seems that this panera is especially salty. I purchased the creamy chicken and wild rice soup with half of the chipotle chicken panini. They are both over salted. On the up side, their bread is freshly made, soft and yummy. read more

Their sandwiches are too overpriced and the quality of the food has gone down over the past few years. Their soups and Mac and cheese are all pre packaged. The only safe bet here is their fresh bread and bakery items. read more

This Panera has the rudest staff I have ever experienced anywhere. I was one of TWO people waiting for an order. There was no one else in the restaurant. It was 8:15 pm, they close at 9:30. The only thing I ordered was a sliced cinnamon bagel and a hot chai. They were standing in the back complaining about their jobs and not paying attention to anyone who was waiting. I was standing by the registers waiting. Finally, a guy walked over the bagels and grabbed mine. I watched as he threw it on the back counter, then tossed it in the toaster, threw the bagel on the plate, and then threw the cream cheese on the plate. He then banged the plate down on the back counter without ever calling out who it was for. I assumed it was mine so I walked back to the prep counter area. I asked if this was mine and he just stared at me. I said if this is mine, there is a hot chai that goes with this. He said, "I know" and walked away. Five minutes later the hot chai arrives and he bangs the cup on the counter and walks away. When I took my food, he stood there staring me down. I walked over to the cashier and asked to speak with a manager. She looked at me and said, "what's the problem. Why do you want to see him?" I told her I wanted to tell him about the poor service. She said, "yeah, we are really understaffed." I said, "I am now the only person in the entire restaurant, I've waited 15 minutes for a toasted bagel with cream cheese that is now cold and a chai latte. You don't see a problem with this?" She said, "well, you have your food, so what's the problem?" By this point, I had enough and walked away. I've always eaten at Panera all across the country. Rest assured, this Panera Bread on Hamilton Ave is one that I will never eat at again when I come back to Allentown. read more

Tried it a few times. It always seems they feel the need to throw an ingredient or two into their sandwiches that ruins the flavor of everything else in the sandwich. Soups are not bad, but it's just not a place that I can convince myself to return to after several tries. read more

i went to panera about 20 minutes before closing and as soon as i received my order it was the wrong sandwich, it was the correct order on the receipt too, i went back to the window and they said they can't do anything about it because they are closed now like are you serious ?! panera you failed me read more

My coworker just tried to call and place an order over the phone with this Panera Bread on Hamilton Blvd because she was having difficulty with their online ordering system. The man that answered the phone was short and snippy with her. Told her that she HAD to place the order online since it was a large order. She told him that she was having difficulty doing the online order as she was ordering for eight different people and he basically told her too bad so sad and if she wanted an order for delivery it needed to be made online. His rude and arrogant tone with her and refusing to take an order over the phone was enough to take our $80 order to the Panera Bread on Tilghman St. where they took her order over the phone and although we ended up having to pick up the order instead of delivery it was much better service there. As someone who has worked in the food industry before I know how hectic and frustrating lunch time can be but I also know that above all else customer service is the number one priority. read more

Bowl of chicken noodle soup, $5.29, mostly broth. Not worth the price. Took two spoons to get a good one. Not a happy meal!

This Panera location is very convenient and close to my office. Probably about 2-3 times a week we order lunch as a group and we love using the rapid pick-up option, we can order online and by the time someone drives over to pick-it up, our order is sitting on the rapid pick-up shelf waiting for us. Generally your order is ready in about 10 minutes. When I do go to this Panera and don't order ahead, I would agree with some of these other reviews that it can take a while to get your order. However, with the ordering online we are very pleased with the quickness and convenience. The reason I've only given 4 stars and not 5 is because we have had an order or two be incomplete or not exactly as we ordered. For example, one time we ordered one of the special sandwiches without onions and some of the other toppings, and that request was ignored we received a sandwich with everything on it. Another time we were missing a bakery item. Generally though, each order is checked before it goes out on the shelf for pick-up and 9 times out of 10 our order is perfect. read more

good bagels n coffee, just check your order before you leave, but if not they will make up for there mistake