FIRST VISIT: You know the feeling you get when you buy a fabulous pair of shoes and you strut around in them like a million bucks? What about when you get a new piece of jewelry and you can't stop staring at it because it's so beautiful? Well, that's how I felt the first time I had the Paneless crew to our house. I was strutting around, staring out every window like it was a diamond -- crystal clear and brilliant. The crew was thorough, respectful, and remarkably fast for the number and variety of windows we have. In fact, I was so excited that I immediately called a friend who hired them too; she was glowing too after they left her house. (BTW, you know you're getting old when clean windows give you a thrill. What can I say; these guys were that good!)
SECOND VISIT: Had the Paneless crew back again this year for what I hoped would be the same diamond-ring experience but it didn't happen. The guys were super nice -- fast, friendly, respectful -- but they didn't do nearly as good a job as the crew two years ago. They didn't wash the screens but rather wiped them (so I took all the screens out myself and washed them with warm water and soap before reinstalling them myself later that day). They also didn't wash the inside of my skylight or the inside/outside of a pane far above my bed, so I pulled out an 8-foot ladder and did those two myself. Plus, they scratched the inside of several window frames in pulling the grills in/out. The windows are clean, but I did half the work myself after they left. Too bad -- now I feel like I need to find a new window-cleaning company.
5+ stars for their first visit + 2 stars for their second visit = my 3-star rating overall. read more