There is a reason why this business gets an all star ratings and is in the top tier…read more This store came highly recommended by a client of mine. I randomly walked in off the street and they accepted me on a busy Saturday afternoon with open arms. The helped me with my grandmother's rings I inherited after she passed away. I chose not to sell them but instead have them sized to fit me. They took their time explaining my options and helping me with the best fit. They made me feel at ease and didn't rush me through the process. I brought all of her old paperwork from Meyer's jewelers from 37 years ago and the owner Terry was familiar with the people who sold my grandmother her rings back in the 80s. It was like something out of the time vault and the connection was made. The best part of all, they're super pet friendly and my big Belgian Malinois was invited inside where he was loved on by the owners and staff. I highly recommend Olde Towne Jewelers.

My wife needed a watchband shortened. The length was critical because when shortened to fit her…read moretiny wrist the band would barely pass over her hand to put on or take off. The technician was gentle and patient. We are very appreciative of the excellent service.

After posting this review and a similar one on The Knot, I was informed that the owner, Mark…read moreAuerbach, formally disputed my review in an attempt to have it removed. That speaks for itself. Rather than acknowledge or apologize for his behavior, he chose to challenge the feedback. During my visit, alcohol was present in the store and referenced as part of the customer experience. Combined with the way my concerns were handled, it contributed to an environment that felt unprofessional and uncomfortable. A high-end jeweler should be able to handle honest feedback with professionalism, not defensiveness or intimidation. Mark Auerbach still owes me an apology, and more importantly, future customers better treatment. I spent over $9,000 here and expected better. Customers should feel respected when raising concerns. Unfortunately, that was not my experience.

We actually found this location via Yelp and it did not disappoint. My now fiance and I went in to…read moreget sized and I hinted at rings I liked. Staff was SUPER detailed and helpful. Mark is so friendly and welcoming as he is now assisting me with finding a band for my fiancée. They have a lot of options and offer custom rings which I love. Just go!

Based on the great reviews here on Yelp, I brought in one ring to be re-sized and another ring that…read morehad a decorative part in the center of it broken off and lost. Greg Darcy was very patient in helping me decide how to replace the broken part of that one ring and did a great job in re-sizing the other ring. He was also honest with me about the broken ring. I thought it was solid silver but he told me it was silverplated brass. Thanks to him, I now have two rings that I can wear again. I highly recommend consulting with him for all of your jewelry needs!

I've had dealings with many, many jewelers, but my recent experience with Greg Darcy tops them all!…read moreI contacted him because I needed his help with a flawed wedding ring setting; three separate diamonds had fallen out in a 12-month period so I knew there was something wrong. He confirmed my suspicions and suggested an alternative setting. Here's the best part: I had brought in a bag of random loose diamonds with me that I had been accumulating over the last several years. In addition to the stones already in my original (flawed) wedding band, he was able to sell/trade all of these diamonds in order to provide me with TWO identical wedding bands! And, he did so at an unheard of low price! The rings are spectacular! If that wasn't enough, as a bonus he took a diamond necklace of mine that had been sitting in my jewelry box (unworn) for 2 decades and transformed it into a stunning set of diamond hoop earrings! He is amazing and loves to give new life to old and forgotten jewelry. You can be sure I'll be going through my jewelry box again to see what other magic he can perform! I'm so impressed with his professional but personal customer service. Greg is such a nice person and I 100% recommend him for all your jewelry needs!

Lovely, hometown jeweler with an exceptional eye. Fantastic customer service, reasonably priced…read more You can't go wrong!

Great customer service and very good craftsmanship…read more The repair work was done quickly.

I received a custom order silver ring I'd purchased. I did not size my finger correctly due to my…read moreown over-approximation of my abilities, I thought it was much larger. Some people say this is common for men, hehe....I digress. I investigated online for how feasible and financially palatable a feat of this magnitude might be. The results provided by Google were optimistic, as they usually are these days due to the AI backed search engine....they know what we want. Possibility, hope, reasonable customer service. Due to my location during my sleuthing; I was directed by my hopeful companion, Google, to the jewelry store in my immediate proximity. Four minute drive...hell yeah brother...I'm in the truck and on my way. Seemingly assured of my abilities (again) that the first option, despite negative reviews, was gonna be a sure-fire no casualties mission. But lo, there was collateral damage, there was a crushing of childlike joy, obliteration of ego...folks....I'm talking casualties. I entered the scene of the crime, sunglasses on, ridiculously large ring in hand, likely sweaty due to palpable anticipation. The scene....a jeweler....the crime....murdering newfound internet given expectations revolving the reworking of fashionable metal....the victim....an idiot....me. A woman greeted me, gruffly, I explained what had to be done as I set the ring upon the countertop. Retrieving it for a closer look, she said, "I can't do it." I, visibly crushed, asked whether she knew anyone in the area that might be able to handle the scope of work. Her reply......."No one......" Seeing that I would receive no assistance here (damn you Google), a quick-step heel turn maneuver was successfully accomplished, and I retreated out the door after a brisk, "Then I suppose we are done here." She mumbled something about her tool being too small and not being able to cut through the thick band, but I was already gone. Sunglasses still on face....pretty cool.... Returning back to my sanctuary I was reeling from this massive blow to my world. I took the initiative once again; of petitioning the big G for an answer. It gave me one, and like from the heavens, I heard the trumpets call.......and they tooted out in capital font.....GOLD RUSH JEWELERS.... Not wanting to potentially waste valuable fossil fuels I employ to power my steel steed, dubbed The Vessel. I elected to type an electronic letter to this magnificent empire that ruled the north bay with a golden fist. It was not a grand communication, and I had no envoy to send but the current of the interwebs to word of this quest. Almost immediately, a mysterious figure who identified himself as Rick, answered from the nether. He told me that this could indeed be possible, but that I must send him photos of it in order that he gather a more complete understanding of just how thick this silver band was. Once his eyes set upon them, he advised me that one of his stalwart metal magicians nearby must be consulted posthaste. Unfortunately, the hour was late, and the shadows had gone, replacing the world with darkness as opposed to light. Their Rohnert Park location was closed....it was 9 o'clock....completely reasonable. I showed up, precisely at the time that Sir Rick passed to me, in order to encounter his wizard before the mobs showed up to plead that his miracles be worked on their own accessories. A very kind woman named Kat assisted me, and upon having me try on several ring measurements, we found one that suited my fit best. She did warn me that it may be difficult and may not come out perfect. Then she floated into the back with my ring, after a brief conversation with an unknown voice, the Conjurer Steven emerged. The conversation was fruitful, Steven said he would attempt it and do his best. He said that there was a possibility the transformation would destroy the ring. I said it was no use to me in its present shape, and that I would sign whatever needed to release liability over them. They let me know that it could take close to a week before it was attempted, but that it could end up being tended to quicker. The undertaking was still plausible, and with happy faces, we all went about our day. I saddled up the truck again and gallivanted off to work. Difficult first few hours of the shift, but then my cellular telephone device shattered my concentration. An unknown number was calling, I let it go to voicemail, I like to screen my calls. Spam....but wait Steven left me a voicemail. The job was done and I was free to retrieve the ring at any time. The work day ended and I sped off into the north, not using the freeway due to the peasantry clogging vital arteries. I'm a backroads kind of dude, never see me coming. Too many words to post. Great experience though from all staff, Kat and Steven are amazing.

I have been coming here to get my jewelry resized for the past 2 years and I leave in AWE…read moreevery-time!! The turn around is extremely fast and they offer very reasonable pricing!! Thank you so much for being so welcoming!

Five stars for Mark behind the counter. Super friendly approachable he got me taken care of and…read moremade me feel super welcome. Definitely will be back.

Mark and his team are exceptional! Their expertise in precious gems and incredible custom pieces…read moremeans you will never go wrong using them for all your jewelry needs!

THE BEST all around jewelry resource! I had been told that my 25 year old sapphire sapphire…read moreengagement ring could never be restored without recutting to remove minor nicks and scratches. Well BVJ took it in hand and polished and buffed and did whatever and I have an absolutely brand new looking ring!! Many happy repairs and purchases! Highest recommendation!!!!!

My late wife Dolly died 6 years ago, leaving me with the "Eternity" band with 15 diamonds I bought…read moreher decades ago. I suggested to my fiancé who was lifelong friends with Dolly that we sell it to buy nice wedding bands for our wedding. She suggested instead that we use the diamonds in our rings, thus keeping her in our hearts going forward. Ty and Bennett Valley Jewelers did a beautiful job creating our new rings with those diamonds. They are gorgeous, as well as lifelong reminders that "Though lovers be lost love shall not." (Thomas) We could not be happier with the results and cannot recommend Bennett Valley Jewelers more emphatically - beautiful work and a pleasure to work with!

Absolutely love this vintage jeweler in Windsor. We made a couple of purchases. So happy with them!…read moreTruly beautiful craftsmanship. I picked up a gorgeous opal that fit perfectly and I knew it was meant for me, and a really nice silver chain for my son. Brenden and the entire crew are incredibly helpful and knowledgeable. They are friendly, professional, and actually take the time to give you their full attention. You can tell they care about what they do. They also specialize in custom rings and use precision technology, which is really impressive if you are looking for something one of a kind. Honestly, it was hard to leave because there was so much beautiful jewelry to look at. Highly recommend stopping in if you appreciate vintage pieces and great service.

Brendan was extremely helpful and knowledgeable. He went above and beyond helping me.read more