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    Mark Shimizu Design

    4.8 (25 reviews)
    Open 10:00 am - 4:00 pm

    Services - Mark Shimizu Design

    Jewelry repair

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    They took time to search catalogs to find the perfect setting and band. Perfect without creating a 100% custom ring.
    Aaron H.

    Laurie and Mario created the perfect ring for us. I came in knowing enough to get myself in trouble and Erin referred me to a ring supplier to create a point of reference and common language. Feeling overwhelmed and fatigued with options, Laurie had a spare solitaire setting to set my family stone into so I could propose. My now fiancee said yes, shed tears, and Laurie, Erin, and Mario helped us pick out a perfect ring, and a head. The ring was too small for the stone, but Mario customized it for us and it really became ours and was perfect. My fiancee burst into tears when she saw the final product and I can't wait untill I get to go in and pick something for myself.

    The finished product...started off as a solitaire on platinum band.

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    3 months ago

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    Review Highlights - Mark Shimizu Design

    My now fiancee said yes, shed tears, and Laurie, Erin, and Mario helped us pick out a perfect ring, and a head.

    Mentioned in 2 reviews

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    Montoya Jewelry Designs  - Engagement Ring

    Montoya Jewelry Designs

    (40 reviews)

    $$

    I would give this jeweler ZERO stars if I could. Experience started out ok, but quickly went…read moresideways and cost us $500 to return a ring purchased there that was damaged by the owner. I wore the ring twice and had to take it back multiple times for him to correct his errors. Rodney charged us a "service" fee which was him fixing the damage he caused. He did not provide us with service. The diamond he chose to put in the setting was too large for the setting so the prongs (3 white gold and 1 yellow gold) had to be adjusted as they were catching in material. When prongs do this,they are loose and are not holding the diamond in securely. This problem arose after wearing the ring for 1 day. Instead of mounting the appropriate sized stone in the setting, Rodney put the prongs on the outside instead of the inside of the halo part of the ring so the prongs were placed in the wrong spot and did not secure the ring. He said he would size the ring for me. We agreed a 6 may work, but we all saw how loose it was on my finger. He told me try it a day or two, we can always size it down. The 6 was too big so I took it back for resisting. What our receipt said and I agreed to was a size 5+/ 5.25. Instead of sizing it correctly, he LASERED it down to a size 5. I took it to another jeweler to ask if they could fix the prongs, resize it and give me an appraisal. They looked over the entire ring under a microscope and showed me the shoddy workmanship of the prongs (also 3 being white gold-the color of the ring, and one prong was yellow gold), the sizing being done with a laser, the diamond was not certified and was too large for the setting. I asked the jeweler if they could fix the problems. They said they wouldn't do it due to all of the problems with it. They also couldn't appraise it due to the shoddy workmanship. My husband returned the ring to Rodney who told my husband he'd have to charge a restocking fee and take time deciding how much of a refund he'd give us. I texted Rodney advising him we wanted a full refund as he damaged the ring from the start placing the incorrect diamond, he selected, in the ring (he said my husband selected the diamond but he didn't because we were both at that appt. and never selected a diamond with a specific cut, clarity, etc. Rodney chose to mount the diamond in the prongs incorrectly on the ring. Rodney chose to laser the ring to size it instead of doing it correctly and to the correct size we requested. The ring was not polished; visual laser cuts were seen as well as the defective prongs that had been ground down to alleviate my concern of it catching on material. Rodney said it was a custom ring. The other jeweler said it was a stock ring as Rodney didn't sign the inside of the ring and the diamond had no serial numbers on them. Rodney was irritated with me when I asked for a full refund. He said in a text, do you realize what you're asking for? We are a small family business." And that I couldn't make any demands on if he took the ring back, gave us a refund, etc. I told him, if he purchased something and due to the issues we've had with his ring I'm sure he'd demand his money back. Apparently he saw my plea to have our entire purchase refunded as a demand. I have emails and text messages to back up the facts. I'd still like our $500. back. I don't understand why we should pay him to damage a ring that is unwearable and that I do not possess.

    Rodney is the man! He and his wife make absolutely beautiful pieces and have been very helpful and…read moreflexible during the process to make my finance's engagement ring and wedding band. I'll be back for my own wedding band as well.

    Mark Shimizu Design - jewelry - Updated May 2026

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