I have a branded diamond engagement ring and anniversary ring. Several diamonds in the halo were…read morechipped on my engagement ring (I promise to never garden with my rings on again), and my rings were looking pretty banged up. I wanted to be sure that what was replaced matched what was in the ring. Enter ER Sawyer Jewelers, which is a Hearts on Fire certified repair center. They repaired my rings, and gosh they look better than they have in a long time. I'm so thankful that they are restored and looking amazing. I am also grateful that I have found ER Sawyer and know that there's a place not too far from me that can repair my rings in the future if needed. Lynn was a gem! Thank you Lynn!

I came here with some gold earrings, a bracelet, and diamond earrings. They were pretty busy, so…read moremake sure you don't lose your spot in line because they don't have a number system or anything. I waited about 20 minutes before it was my turn. I showed what I had, and the person who was helping me was very professional and honest. He told me I should hold off on my diamond earrings since I could get a better deal somewhere else than here, and he gave me the price for the rest of my jewelry. The process was very fast, and I left with extra cash than I thought I would! I highly recommend this business!

Very friendly service, helpful insight on jewelry repair. I felt safe leaving my heirloom jewelry…read morethere. Will definitely continue to use them for all my jewelry repair

I took an old vintage Hamilton doctor's watch I paid $2k for in there for a repair. When I got it…read moreback it still didn't work. I took it in a 2nd time but again it wasn't working properly. Finally I sent it to LA to a Hamilton specialist for the repair. I wasted over $200. They should have admitted they couldn't repair it. Very disappointed in their work and I think they owe me in good faith a refund.

Absolutely love this vintage jeweler in Windsor. We made a couple of purchases. So happy with them!…read moreTruly beautiful craftsmanship. I picked up a gorgeous opal that fit perfectly and I knew it was meant for me, and a really nice silver chain for my son. Brenden and the entire crew are incredibly helpful and knowledgeable. They are friendly, professional, and actually take the time to give you their full attention. You can tell they care about what they do. They also specialize in custom rings and use precision technology, which is really impressive if you are looking for something one of a kind. Honestly, it was hard to leave because there was so much beautiful jewelry to look at. Highly recommend stopping in if you appreciate vintage pieces and great service.

This shop is wonderful ! I brought in some jewelry that had been sitting in a drawer for years,to…read moresell. The process was easy, and I was very happy with the price I received. They have a wide selection of jewelry, look here before going elsewhere.

We had such a wonderful experience here. I brought in my antique engagement ring with a very thin…read moreplatinum band that had somehow become badly deformed. We expected to leave it for hours or even days, but Mark was there and immediately took care of it in his on site workshop. He handled the ring with so much care and skill, restoring the delicate band back to its original shape. He also cleaned and polished it beautifully, and now it looks brand new again. We are so grateful and will absolutely be coming back.

Great experience! HONEST family owned business- all members very helpful, knowledgeable and…read moreresponsive. Pricing up front for ring sizing and appraisals. Work done in time promised. I will definitely return.

Highly skilled repair of my lovely brides wedding ring that was missing one of Its many diamond…read morechips. As well, I asked for a "re" antique of my wedding ring. Delicately and expertly done. Thanks again, Michael.

It's hard to find a good jeweler these days and he is great. He resized my ring - he made it larger…read more- and I love it. Price seemed reasonable - $100 to reset the stone and make the ring a bit larger.

Terry is Terrrrry-fic! He got me and my fiancé great deals on our rings which we picked out…read moreourselves. He is knowledgeable, friendly, kind, and just excellent to transact with. Months later he serviced our rings (cleaning) and they both came out sparkling like they just got made that day. Would 100% recommend this place, and Terry!

There is a reason why this business gets an all star ratings and is in the top tier…read more This store came highly recommended by a client of mine. I randomly walked in off the street and they accepted me on a busy Saturday afternoon with open arms. The helped me with my grandmother's rings I inherited after she passed away. I chose not to sell them but instead have them sized to fit me. They took their time explaining my options and helping me with the best fit. They made me feel at ease and didn't rush me through the process. I brought all of her old paperwork from Meyer's jewelers from 37 years ago and the owner Terry was familiar with the people who sold my grandmother her rings back in the 80s. It was like something out of the time vault and the connection was made. The best part of all, they're super pet friendly and my big Belgian Malinois was invited inside where he was loved on by the owners and staff. I highly recommend Olde Towne Jewelers.

Five stars for Mark behind the counter. Super friendly approachable he got me taken care of and…read moremade me feel super welcome. Definitely will be back.

Mark and his team are exceptional! Their expertise in precious gems and incredible custom pieces…read moremeans you will never go wrong using them for all your jewelry needs!

We had an amazing experience with this jeweler! They took their time to answer all of our questions…read moreand concerns regarding my grandparents wedding rings. Dan did beautiful work and you can't even tell that any work has been done to rings that are 60 years old! Highly recommend this business for their quality craftsmanship!

I recently sold several gold items here, including a 14k hunter case pocket watch…read more During the evaluation, the items were taken out of view and I was not shown individual weights or a clear breakdown of how the value was determined. The watch, which had multiple gold components including an inner cover, was discussed but ultimately folded into the overall estimate without being separately accounted for. The explanation given for its lower value focused on a "broken crystal," which does not materially affect the scrap value of a gold case, where weight and karat are the primary factors. I was paid approximately $400 for the watch. Without seeing weights or a transparent calculation, I've since found it difficult to reconcile that figure with what a multi-component 14k gold case would reasonably represent. I would strongly recommend that anyone selling gold ask to see weights and a clear breakdown before agreeing to a final price.

Based on the great reviews here on Yelp, I brought in one ring to be re-sized and another ring that…read morehad a decorative part in the center of it broken off and lost. Greg Darcy was very patient in helping me decide how to replace the broken part of that one ring and did a great job in re-sizing the other ring. He was also honest with me about the broken ring. I thought it was solid silver but he told me it was silverplated brass. Thanks to him, I now have two rings that I can wear again. I highly recommend consulting with him for all of your jewelry needs!

I've had dealings with many, many jewelers, but my recent experience with Greg Darcy tops them all!…read moreI contacted him because I needed his help with a flawed wedding ring setting; three separate diamonds had fallen out in a 12-month period so I knew there was something wrong. He confirmed my suspicions and suggested an alternative setting. Here's the best part: I had brought in a bag of random loose diamonds with me that I had been accumulating over the last several years. In addition to the stones already in my original (flawed) wedding band, he was able to sell/trade all of these diamonds in order to provide me with TWO identical wedding bands! And, he did so at an unheard of low price! The rings are spectacular! If that wasn't enough, as a bonus he took a diamond necklace of mine that had been sitting in my jewelry box (unworn) for 2 decades and transformed it into a stunning set of diamond hoop earrings! He is amazing and loves to give new life to old and forgotten jewelry. You can be sure I'll be going through my jewelry box again to see what other magic he can perform! I'm so impressed with his professional but personal customer service. Greg is such a nice person and I 100% recommend him for all your jewelry needs!

Mark Allen Jewelers has my full trust--no questions asked. I walked in on a whim and had the…read morepleasure of speaking with Felicia, who immediately made me feel welcome, heard, and never rushed. My husband and I have been married for over 12 years, and we had been talking about redesigning my wedding set for quite some time. Felicia was incredibly helpful in guiding me through the process, helping me narrow down what I wanted--and just as importantly, what I didn't want. She was also very mindful of my price range and never showed me anything over budget. In fact, she often kept me under budget, which made the experience even better. Mark was also wonderful and very helpful throughout the process. When I felt stuck or overwhelmed by all the different settings, Mark and Felicia were patient, supportive, and helped me get back on track. Looking at so many options can be overwhelming, but they made the entire experience feel easy, enjoyable, and truly special. Since I wanted my husband to be there for the final decision, we came back together the next day. Even though I thought I had already found what I wanted, something still felt like it was missing. In true overthinking fashion, I decided to start over--and Felicia could not have been more patient with me. I never once felt rushed or pressured; I could genuinely tell that she wanted me to be completely happy, no matter how long it took to find the perfect set. When I finally found the one, I started crying because I knew it was meant to be. Mark chimed in and assured me it was beautiful and that he would find "the perfect" stone for me. He was not kidding!! Wow. About a month later, I couldn't stop thinking about adding a hidden halo. Although I felt a little silly calling weeks after we had finalized the design, I reached out to Felicia, and she was once again so kind and reassuring. Between Felicia, Mark, and A. Jaffe, they made my dream ring a reality. It took a little extra time, but it was absolutely worth the wait. When I went in to pick up my rings, Mark and Nate helped me, and they were just as wonderful. They truly make such a great team. The experience felt so natural and personable that it quickly became about more than just jewelry--it felt like working with people who genuinely cared. I will forever be grateful for the entire experience and for my flawless new bridal set. Thank you all!

After posting this review and a similar one on The Knot, I was informed that the owner, Mark…read moreAuerbach, formally disputed my review in an attempt to have it removed. That speaks for itself. Rather than acknowledge or apologize for his behavior, he chose to challenge the feedback. During my visit, alcohol was present in the store and referenced as part of the customer experience. Combined with the way my concerns were handled, it contributed to an environment that felt unprofessional and uncomfortable. A high-end jeweler should be able to handle honest feedback with professionalism, not defensiveness or intimidation. Mark Auerbach still owes me an apology, and more importantly, future customers better treatment. I spent over $9,000 here and expected better. Customers should feel respected when raising concerns. Unfortunately, that was not my experience.