I was so impressed by the kindness and fantastic service! Even though I didn't end up getting any…read morework done, I'll definitely be recommending them to others based on what I experienced.

I bought a beautifully designed 14K gold ring from Aurum. Paul designed and made the ring himself…read more I bought "on faith" since I live in California and had to trust my instincts, research on this jeweler, and on-line reviews. Before placing the order, I requested that the ring be sized down a 1/2 size - and Paul didn't hesitate to offer this service. The ring fits perfectly, is very high quality and appraised slightly above what I paid for it - so, Aurum's pricing is very fair and reasonable. I wouldn't hesitate to purchase another piece from Paul and his team.

They did a free estimate to constructor ring for me from scratch as well as pick stones for me for…read morethe ring. Excellent service.

I wasn't here at all in 2020. But now I've been in twice. They continue to have fantastic options…read moreand know a lot about current jewelry trends and past jewelry. They do make jewelry as well, so bring that older piece in and have it remade into something you want to wear today. Still family owned and operated. Update 90 2021

When it comes to jewelry- Barbara is the only person we go to, and we have been going to Barbara…read morefor years. Not only she is knowledgeable but she is very personable. She gives every customer her undivided attention no matter if you are purchasing a $10K or a $100 piece of jewelry. Or just stopping by to have something look at. Barbara and her staffs will work with you until you find the prefect piece. They never push to sell you anything that you are not in love with. And if if you don't see anything on the floor- she will work with you to design your dream piece. Oh- and the price is very very reasonable.

Barbara was wonderful-- from start to finish. She was able to take a family heirloom that had some…read moredamage and salvage enough to incorporate into an engagement ring that my fiancé loves.

I discovered this shop going to my hair appointments. But my appointments were always so early that…read moreit wasn't opened yet. So I would stare longingly through the windows and promise myself that I would come back another time later in the day. I finally got my chance when my hair appointment was later in the day and I was so excited to stop in after I was done. This is a wonderfully eclectic shop that has something for all your possible gift needs. And frankly it's very likely that you will find something that speaks to your heart or needs too. The shop is so charming with all kinds of chandeliers and displays cases and wall displays. There are paintings and etchings, ceramics and fabric bags , kimono masks and Tahitian pearl earrings!!! There are baby onesies and dish towels, revisable bow ties, and every style of hand crafted jewelry your heart could desire. The service is absolutely extraordinary. Paula was there both times I went there and she was helpful without making you feel pressured in any way. She had great suggestions, and was very patient. But also very knowledgeable about her stock and where items where and what pieces I might like to put together to make a set. This shop checks all the boxes. Women owned business. Sells all kinds of local artisans crafts. Excellent customer service. Beautifies the neighborhood. It's really well worth an afternoon drive in from the strip plazas in the suburbs to spend some time shopping for truly special and unique jewelry or art and maybe have a bite to eat at one of the neighboring restaurants.

I'm visiting from California and this store drew me in with the name and beautiful things in the…read morewindow. I could have easily purchased a third of the wares displayed, there are so many lovely pieces. I ended up with a pair of earring made from glass from a church window and three delicious candles. This is a great store to purchase a gift a someone else, or to treat yourself!

Highly recommended jeweler! When living in New York, I went here and now living in North Carolina,…read moreI still choose this jeweler. As a child my mom brought me here with her. While she was purchasing a ring or getting hers cleaned/adjusted, I would play with the toys they had for children. I loved going here and now I visit when I am able to travel or work with them long distance via phone/email. I especially recommend working with Peter Manka Sr. He is experienced, knowledgeable, and friendly. He offers recommendations and listens to your preferences to ensure you leave with the perfect ring. My husband ordered my engagement ring from Peter and I am working with Peter now on ordering a wedding band. I absolutely love my engagement ring. My husband and Peter customized the ring to make it perfect. They even added aquamarine, my favorite! If you haven't already, be sure to check out Ben Garlick Jewlers and ask for Peter!

I picked up my ring that had to be sized and my necklace that had to be fixed. They both came out…read morevery nice! While I was there i had some broken necklaces that I wanted to be sold for the gold! I had 2 people helping me one i think was the owner. They both looked at the jewelry and gave me a price then we took off the price of my repairs that was great owing less for my repairs. I find the repairs were reliable and so was the money for the gold i sold. I found Ben Gatelick is the place I would go to for new purchases and my repairs very helpful employees here thank you for the great service.

I went to to The Showroom to sell some jewelry. I was treated warmly and with respect. Rick…read moreexplained everything to me and was quite patient. I recommend this store highly.

they don't honor what they preach. or their TV advertising. bought a diamond necklace 7 years ago…read morefor 1131.00.returned last year to sell or trade guy said it was only worth $100.00. i even had the receipt from when they sold it to me. i will not go to this place again. I'll go to a higher end jewelry shop who keeps the promises they advertise.

My husband has taken his watches here for years. Battery $3. Replaced while you wait and watch…read morecleaned. Fast friendly service at a terrific price. Next time I'm looking for jewelry, I'll try here first- they have some very nice pieces!

Great people to deal with. Always welcoming and pleasant. Very knowledgeable. Great prices. Super…read morefast service. Have been coming here for years and will continue to do so. My whole family comes here.

I took in a small piece of inexpensive, but sentimental jewelry in and was delighted to find James…read moregiving it his 5 star treatment even though it may have originally sold for $5. James did some great work in putting the piece back together again, and had it looking better than Humpty Dumpty after he threw in a cleaning with no charge. If you're looking for a quick jewelry fix for a fair price and attention to details, James and Hertel Jewelers is the place.

I needed some very old rings resized and repaired and was calling around to places nearby. I don't…read moreknow why they weren't my go to (mostly because they're basically at the end of my street), but I ended up at Hertel Jewelers. Their signage doesn't accurately reflect everything they do there. Jim did amazing repair work and restored elements of my ring (add back in worn off milgrain) that other shops said they couldn't. He had them done by the next day and was super reasonably priced. Seriously, highly recommended.

Needed a few strands of pearl repaired. The price was good and the customer service provided was…read moregreat. Picked up one item and now just waiting for the other 3 items to get done but I'm in no hurry.

Great friendly service and extremely fast return of my ring! Recently went here to get my…read moreengagement ring sized down and they did a perfect job in less than an hour from when it was dropped off! Very appreciative of Ken and the jeweler team for the wonderful and speedy service! I'll never go anywhere else!

I came here today after being referred by another jeweler to look at my ring. Long story short, I…read moremet Bill and he gave me so much helpful i formation I don't know how I could ever repay him. He is an honest, kind and very helpful man who I now know I can trust 100%. I can't wait till I am ready to buy my next piece of jewelry, as I will definitely be coming to Bill. Thank you Bill!

I came in as a young woman looking for information on jewelry I inherited from my grandmother. I…read morewas told the diamonds were poor quality and offered $1,800 for the lot (not including $400 from gold I did sell). The tone felt dismissive, with comments like "your generation will have nothing left." I decided to get a second opinion and had a completely different experience. The jeweler cleaned and evaluated the diamonds--one alone was worth $7,500, another around $3,000. The first shop's valuation was way off. If you're unsure, get a second opinion. I left this place feeling undervalued and misled.