Hands down the best place for purchasing an engagement ring in WNY. I proposed to my fiancé on…read morevacation earlier this spring and we had discussed the ring selection process. She is an artist and wanted to be involved in developing/designing the ring instead of simply picking something out of a display case. We found Brian Michaels Jewelers based on the positive online reviews. After sharing our ideas with the sales associate, she reached out to the owner for a consultation and before I knew it, my fiancé was deeply engaged in a conversation with the owner about every facet of her design concept. We were impressed by the level of engagement and customization available and I was impressed with the affordability. In a few days we were looking at a 3D model of that very ring and in a few weeks my Fiancé was wearing her dream. We were both ecstatic with the ring and interaction with the staff. For me it made what would otherwise be a stressful and awkward process, a delight that we will both cherish for the rest of our lives.

Best jewelry store in Buffalo and I've been to a few. Went…read morein to purchase a gold chain and was treated so well, my current jewelry was cleaned free of charge and the sales woman Amanda was AMAZING! She wasn't pushy, super real and down to earth, gave honest opinions, and helped me feel good about my choice even though it was more than I wanted to spend. (My choice, wasn't pressured) Lots of fantastic, high end products, prices are reasonable and service of off the charts. Would definitely recommend, and if you have any control, have Amanda help you.

Everyone at Paul's Jewelry Designs is so professional, knowledgeable, and helpful! Though I have…read morenever personally bought jewelry from Paul's, I felt the need to write them a review on the basis of a few maintenance interactions I've had with them. The first time, I stopped in to get a ring that I hadn't removed in 5 years cut off (oops), and the second time I brought in a very delicate antique bracelet I'd purchased in the hopes that they could help me clean it up (I was nervous to do it myself because I wasn't 100% sure of the material and the bracelet was very delicate and I didn't want to bend it). I initially went into Paul's because I was calling around to jewelry stores in Amherst to see who had a ring cutter available; I had such a pleasant experience then that I immediately thought of Paul's again when I had another jewelry need. Both times these services were complimentary, which I did not expect and greatly appreciated. I would say that you can definitely tell the difference between customer service at a local business like Paul's as compared to other nearby chain jewelers. It's the type of service that definitely inspires loyalty, and I would recommend anyone looking for a jeweler try Paul's before heading to a generic Jared's or something where the environment is much more based on staff members trying to upsell you for their commission.

Mr. Paul is phenomenal! There is no comparison in craftsmanship, in customer service, and in the…read moreprice. He went above and beyond in making our rings super special. The wedding band was my grandpa's and he sized it and took the excess gold and made the trinity knot. He made both rings exactly what I had pictured in my head and I'm extremely picky. Thank you kindly Mr. Paul for everything. We couldn't be any happier. I keep grinning like a possum eating saw briars and staring at my beautiful ring!!!

I did a lot of shopping around for engagement rings prior to getting married. I must have visited…read more4-5 stores before finding the right ring. The people at Birzon were extremely helpful and willing to work with me on styles and cuts. I came in with a photo and ideas of what I wanted and they were able go provide multiple options and varieties around my specifications. She said yes (!!) and I liked them so much that we came back for our wedding bands. They were extremely helpful and I wouldn't overlook them. I understand they are a smaller store, but the service was very good and above what I would have expected at a jeweler.

I got my engagement ring here and the staff spent a lot of time with us explaining about the…read morediamonds, materials and techniques used in the construction of the jewelry they sell. I really felt like I learned a lot after being here. A totally different experience to those pretentious sparky jewelers that give you the impression that you're wasting their time if you ask more than 3 questions. These folks know what they're talking about and you don't get the feeling that you're being ripped off or that they're trying to up-sell you constantly. I would recommend Birzon to anyone looking for quality jewelry at a reasonable price no matter what your budget, and you'll get an education at the same time!

I came here today after being referred by another jeweler to look at my ring. Long story short, I…read moremet Bill and he gave me so much helpful i formation I don't know how I could ever repay him. He is an honest, kind and very helpful man who I now know I can trust 100%. I can't wait till I am ready to buy my next piece of jewelry, as I will definitely be coming to Bill. Thank you Bill!

I came in as a young woman looking for information on jewelry I inherited from my grandmother. I…read morewas told the diamonds were poor quality and offered $1,800 for the lot (not including $400 from gold I did sell). The tone felt dismissive, with comments like "your generation will have nothing left." I decided to get a second opinion and had a completely different experience. The jeweler cleaned and evaluated the diamonds--one alone was worth $7,500, another around $3,000. The first shop's valuation was way off. If you're unsure, get a second opinion. I left this place feeling undervalued and misled.

Went and got my late grandmother's wedding ring fixed- it needed resizing, retipping and a good…read moreclean. They handled it great! It's a very professional and clean space with certifications hung right on the wall. I forgot his name but the guy was great at explaining pros and cons of different methods of repair, I felt very assured in my choice as well as safe entrusting my literal family jewels to his care. And I love the result! This was a little while ago now, and the ring still looks great and feels sturdy.

Cannot say enough good things about our experience with Spears & Co!…read more It was very important to my fiancé that the ring he got me was something I really loved and would be happy with. We opted to shop for it here because the owner, Ryan, offers a "build your own adventure" type experience, meaning you can customize your ring to your liking exactly. I had a pretty clear vision of what I would like my ring to look like so the process was very smooth and easy, but I imagine that even if you aren't sure what you'd like, you'll arrive at your dream ring in no time. Ryan kept my fiancé in the loop at every step of the process, and according to him, he received the ring in a very timely manner. I am so thrilled with my ring and I've already been recommending Spears & Co to my friends and coworkers. An amazing experience, and we'll definitely be purchasing our wedding bands here as well!

I came by to look at a few rings…read more Luis was helpful and patient. He told me about the payment programs they have. There's a wide selection of items, from luxury fashionable items (bags, shoes) to instruments, gaming consoles and much more. I'd come back to purchase more items!

I brought in a lifelong collection of silver. I have marked Italian chains and bangles, rings from…read moreItaly and China, some native American bracelets, 950 hoops from Peru, a Pandora bracelet, loads of earrings, pendants, a huge garnet encrusted cross; and a man there cherry picked my collection, said he tested my bracelets and then said nothing tested as gold. Ha! Then he said I'd have to make an appointment to get everything looked at. (After hemming and hawing around for half an hour) Why the Hell would he think I'd bring it back in after that big waste of my time and effort.

I have an inexpensive watch that needed a new watch band, but the width is unusually narrow…read more Brought it here, and they had a few bands for me to choose from, where a few other stores had nothing at all. Don't know the man's name, but as others have noted, I wasn't rushed, he was very patient, and, in the end did me a big favor. As a result of such outstanding customer service, I will go back, with an antique necklace that is missing a stone and I haven't been able to find one to match. I don't know what the other customer in the store bought, something in a small box, but the festive wrapping job the female employee did was first class! Concern: This section of Main St has almost no businesses any more, not in the mall, nor on the street (even the dollar store, CVS and Rite Aid have left). They're not certain how much longer they'll be able to stay in business due to the lack of foot traffic without other businesses nearby and with so many workers now working from home. Please patronize them before it is too late!

Very helpful and staffed by craftsmen (and women)…read more Knowledgeable! We're able to drill holes fora new watch band and can work the mechanisms inside your watch and jewelry

I've been coming to this location for a few years now purely to replace the batteries of my…read morewatches. It is a great local find and the employees are super nice and helpful as well. The battery replacement only took a few minutes and there were no problems with my watches either.

I've shopped here for several years... jewelry, watch batteries, charms, and more!…read moreAlways attentive staff who listen to your needs, let you browse at your leisure and offer helpful suggestions. I have not gone anywhere else in my 20+ years in the Tonawanda's, and don't expect I ever will!