You have to love a Panda Express with a drive-thru. The service was quick and kind. The person working the intercom was patient as we figured out what we wanted. Of course, the food was what you'd expect... hot, tasty, and huge portions. We took it to go (obviously), so ambience is not something I can really comment on, but from the outside it looked like a decent sized dining room if you do go in. read more

Excellent quick food! Their service has always been quick and efficient for me. I recommend the Panda Express on Grape Road.

Food was horrible, very dry and bland, service was slow even though there was only 1 car ahead of us, restaurants is dirty! Do NOT recommend! read more

Several months ago, I was moving into an apartment and needed a bite to eat. I got the honey sesame chicken and fried rice. The rice smelled strong of MILDEW and ruined the rest of my food. I also saw a child outside of the store puking up all his food. I didn't eat my food and will never go back. Beyond disgusting read more

Waited in the drive-through line for 30 minutes with no explanation and then waited an additional 15 minutes in the parking lot for the food to be ready. Total of 45 minutes waiting for mediocre Chinese food with no coupon, discount or explanation of any kind. Will never be back - stay clear. There are plenty of other local Chinese restaurants in town that are much better. read more

Food is good as always but Emilee took 10 min to service one family from start to finish. This is ridiculous even in the middle of dinner rush. read more

they never got food. service sucks ass you can't even understand the people & get annoyed when you ask for something when they're out, like i'm so sorry idk what yall have maybe i would know if yall told me that first. they don't wear gloves either, night crew dgaf read more

Panda Express - bro on the laptop instead of packaging orders or helping out - Chinese Near Me - Mishawaka, Indiana

Drove 15min because I was oddly crazing Panda Express. Go through the drive through (20 minutes) & order a plate. Fried rice / chow mein, sweetfire chicken and broccoli beef. Finally get my food. Drive 15 min back home and open it up. I have chow mein and double broccoli beef. I check my receipt and it reflects what I actually ordered not what I got. I tried calling to see if they can comp the meal or send a coupon or any kind of compensation and they don't even answer the phone number listed. Tried calling 5x over the course of an hour. Not sure how this place is even in business, let alone busy. Don't go here. read more

5-8-22 The food is over priced tasteless crap. I had the lomein noodles which had no taste and the noodles were not cooked enough. I also had the fried rice and that was tasteless as well. The only good thing was the broccoli as it had a some what pleasant taste with garlic. I had to put several packets of soy sauce and sweet and sour sauce on my food to at least give it some taste. I got the Plate for $8.60 + the soda. I told the people cooking the food that the food was tasteless but they did nothing about it. The only person that helped was the young man taking the order. The soda machine root beer does not work and the Cherry Coke was very diluted. The whole time I was here the machine was not fixed. I will spread the word about this place to avoid at all costs. People reading this skip this place and go to Big Panda Express on McKinley in Mishawaka, IN or any other place that serves Chinese food. The food has a good taste at Big Panda Express and it's a hell of a lot cheaper than the crap they serve at Panda Express. read more

Panda Express - My tasteless under cooked lomein noodles and tasteless fried rice. This was definitely not worth $8.60 + my water downed drink. - Chinese Near Me - Mishawaka, Indiana

If I could give no stars I would. Sat in the Drive-Thru for over 20 minutes.. there is NO WAY to leave once you are in line. When I asked the service worker how much long she thought the wait would be, she retorted "I am just one person"... that didn't answer my question. I was late back to work.. I will not be back. read more

After work yesterday my husband brought Panda Express home. My husband and I both got the bowls, which come with a entree and a side. I got the crispy almond chicken with fried rice and I also got some cream cheese wontons. I would didn't get a chancs to be there for the transaction but my husand said the employees were friendly. I enjoyes my food and will most likelg request my husband to bring takeout back from them again very soon. read more

Panda Express - Build Your Own Bowl - 1 Full Side Crispy Almond Chicken Fried Rice - Chinese Near Me - Mishawaka, Indiana

See all

Manager literally hung on me, twice, when I called to voice a concern over the fact that my order was missing food read more

Panda Express - Chinese Near Me - Mishawaka, Indiana

When me and my mom went to Panda Express, she ordered and there was 1 missing food. The service was great and nice workers too. The floor was wet. read more

I went to panda with my friends. We were all excited to try the new steak and shrimp dish that has been heavily advertised showing an even proportion of steak and shrimp. When I received my meal, (orange chicken and steak/ shrimp) I was disappointed to see no shrimp in my dish. I received zero shrimp, and my friends each had one shrimp each. I was let down in my dish that was overwhelmed by potatoes and it's lack of shrimp. Attached is a picture of my meal lacking my shrimp. I was deeply troubled that I was charged extra for this entree when it lacked what I ordered. This was false advertising and I came out unsatisfied. My orange chicken came out wonderful, but it is difficult to recommend the dish to anyone given the false advertising and overwhelming amount of potatoes in the dish. read more

Panda Express - Chicken and "shrimp" - Chinese Near Me - Mishawaka, Indiana

See all

I am writing to escalate concerns about the discriminatory treatment of my fiancé who is also a local fireman. My fiancé endured one of the most degrading experiences at this Panda Express on March 2 between 6:30-7:00pm What should have been a quick dinner pickup turned into a 30-minute ordeal filled with microaggressions and outright hostility. I placed the order at 6:15 and it said it will be ready at 6:30pm. He arrived on time and was ignored. He finally speaks with someone and they told him they didn't see the order and that they were starting it now. He sees multiple people walk in after him and get their food and leave within 5mins. He simply asked for an update on the order. Male staff member refused to check order status and instead told him "leave his store". Why would he leave the store without the food that was prepaid? Another staff had to interject and hand him the food. Hostile interactions originated only from this employee who displayed no form of customer service skills. read more

Food was salty then I had to argue with 3 different staff members before they realized what was going on. Just found out they were making some food wrong. They suck. I am now the 4th to complain about ingredients and old looking food. read more

Pathetic. Worst Panda Express I've been to. Every single table was filthy. For fast food that is typically ready I had to wait 20 minutes for two different items they ran out of and didn't think to cook more of. I ended up leaving with out any food, that's how bad this experience was. This place either needs new management or to permanently close. Like the review below mine, 20 something manager black hair and eye makeup. She was the actual worst. read more

Not sure what the deal was, i come here regularly. I asked for a ridiculous amount of sweet and sour, said id happily pay extra for it and the guy gave me 3. Circled back around and he have me 3 more an then a singular one when i once again said id pay for more an then shut the window on me ? Never had this problem and idk if the guy was having a bad day or what but a simple "hey were running low" or something wouldve been nice ? read more

My girlfriend and I came and were extremely disappointed with the food. The food was cold and seemed a little slimy; not the most appetizing meal ever. We did go a second time and the food was better but the service was a little slow. The first experience kind of ruined the overall opinion of the place for us. read more

Update in response to the rep from Panda Express: Was in the parking lot of the Meijer tonight and drove by the Panda...it clearly still had a leak and the little orange "Warning" triangle was visible from outside, so apparently they didn't fix it, LOL. Some assurance from the owner - clearly their business practices are similar to their roof, leaky and don't hold up for ishhhhhh. Well, this was a pretty terrible Panda experience. What a dump - located in the Meijer parking lot with a line around the building, maybe there just aren't better options nearby? Either way, I went in and got my usual order - first thing I noticed out of place was the water all over the floor? I look up and realize the roof is leaking about 3 feet from the sneeze guard covering the rice and chow mein. Well, that makes me feel like this is a super clean establishment. I get my food and sit down, go figure there isn't a clean table anywhere. I sit down at the cleanest of them where there's a used toothpick...great. Note to self, I won't be back to this Panda, apparently everyone else already knows it's garbage too, but maybe management will finally do something about how bad it is. Pandas aren't like this elsewhere - they take pride in their resturant read more

See all

Food was fine. The girl taking the orders was awesome. The CASHIER at the end ruined it. She didn't believe our order was what we said, she questioned us again, then went and opened the boxes because she thought we had big plates instead of regular. When we explained again, she said, "That's what I asked." She rolled her eyes as she threw our stuff in a bag. She was awful. Sat, 2/10/24 at 6:55PM. read more

great communication and fast service w fresh HOT food! I will be back and I highly recommend 10/10 !!!

Forgot my sauce and didn't give me napkins. Usually love Panda Express but my chicken was soggy as well.

I hate adding fuel to the negative fire, but unfortunately my second experience here was no better than my first. My first experience was so awful, I didn't leave a review. I waited over 30 minutes in the drive-through line and was unable to pull out of it because of the way it is set up. It's was frustrating. I decided to give it another try over a lunch hour this time, while the wait wasn't as long it was still pretty long for anybody just on a lunch break. I wouldn't consider it fast food. The lines inside looked just as long. After getting food and leaving, realized there was only 1 Rangoon when there should have been 3. Kind of a weird thing to miss, but I didn't have the energy or the time to go back and wait in line again. It wasn't a biggie, it's like $2, but when you purchase for 3 to try, 2 of those those kids aren't so thrilled. Also, the Chow Mein was extremely dry. I think more staff could improve this fast food chain. read more

Came in on an early afternoon Sunday rush, and Anika and Bruce crushed it! They were so kind, even in the craziness, and really made sure to take care of customers in an ordered that flowed. Shout out to them! Thanks for the great food after a morning of errands! read more

I know that seems like going through my reviews that I am a huge "Karen", but I'm not at all. My poor reviews speak volumes about the terrible customer service/employees these days. I am very observant and I can honestly say that 97 percent of these establishments and their employees just do NOT care about the customer! Here's an example; We went into Panda a little over a month ago and we had an elderly man helping us out, bless his soul. This man put very very small portions into our boxes, but he could hardly hold onto the containers as he almost dropped them, so my husband asked the black lady working if I could get just a little more rice in my box and she got mad, slammed a half a spoon full in my box and instead of helping the elderly man, decided standing there talking was the better option. And sorry to describe the lady as black, but she had no name tag on, at least I didn't see one, so how else could I describe her? I mean, she had black hair and a uniform on, but ‍...I know these days you have to be careful what you say because everyone is a Nancy and gets offended by the most ridiculous things, but if you described me as being white and fat I wouldn't get mad, because I AM! Anyway, the elderly man took a total of 11 minutes to complete our order, but we were patient because my heart went out to him. It's a sad day when our elderly cannot enjoy their retirement and have to go work at 11 dollar an hour jobs to supplement their incomes, so they can eat! Anyway again, I don't know if this particular Panda is ageist or what, but not one employee helped this man and the restaurant was not busy at all! So, after waiting 11 minutes patiently, we got our (equivalent to the size of their bowls and not the two plates we ordered) measly meals and went to find somewhere to sit. All the tables were dirty, so I cleaned a table off so we could eat. What has happened to customer service and this thing called TEAM WORK?? Businesses are so desperate to find employees, but most employees do not care about their jobs or the establishments they work for and certainly couldn't care less about the customers, yet when we complain, we are "Ken's" and "Karen's?" So, I guess we are supposed to just suck up getting treated like annoyances and getting much less than we pay for. I used to manage a family restaurant and I was a server there as well for many years and I would have never treated my guests the way these employees today treat them! Isn't the entire point to bring back that customer? Well, I guess Panda doesn't need the business, so why would they even care, right? And ambiance? There isn't any! Lol! read more

Went there today and the orange chicken and walnut shrimp was good but the fried rice was not edible. Truly disgusting.

The service at the Panda Express on Grape Rd in Mishawaka IN has terrible service. You have to start insulting them to get them to notice you. They ignore you if you aren't going through the drive through. read more

Its Panda Express. They are everywhere...the food is meh. When I am desperate I will have some orange chicken and fried rice. They used to have really awesome mushroom fried rice years ago, but it tasted really great and I liked it...someone at corporate found out and they promptly removed it from the menu. Occasionally I will be traveling on the toll road or someplace, and just need something to fill the void and -believe it or not- Panda Express is the best option- rare but it happens. Tl;dr you can eat Panda Express and it wont kill you, most of the time. read more

We gave it another chance. Our second try a year later. Just as bad. Will not return read more

The place is always understaffed, completely out of their most popular menu items, or just simply closed. I don't recommend even attempting to eat here. read more

I have been back and the last trip in was super the staff was friendly and food was good. Tried to place an order for our work lunch via phone and was told they don't take orders over the phone and couldn't help me. I had to order online and they hung up. Had the runner picking up the food not been on the road already we may have been able to change plans. We did printout a neat order in excel and sent our co-worker a photo of the order and they placed the order for us. All containers were labeled with names and put together perfectly. For this I say "Thank you" I increased to 2 stars based on the last visit but just that one was a pleasant experience read more

I've gone to this location several times and most trips have been pretty uneventful. The drive thru always takes forever. But that's pretty much everywhere in Mishawaka. So I was surprised to see all the poor reviews. However, on my last trip, my food did not taste right. The orange chicken literally tasted like plastic. It was not right. I called in to let them know. Maybe a spoon might have been melted in the pan? I didn't want anyone else to ingest plastic tasting chicken. Instead of putting me on hold, I could hear the girl in the background shout that dishes hadn't been done all day. It was 6pm. When I explained that the chicken tasted like plastic, she seemed pretty unphased. She said no one else complained and that she guessed I could come back for new chicken. All in all, I was pretty underwhelmed by this specific experience. As someone from the Chicago area originally, you'll see negative yelp review after yelp review about the fast food around here. Maybe my standards are just too high? read more

It's not real Asian food, but it hits the spot if you want something quick and overpriced.

Super rude forgot things I purchased and gave me the smallest portion I've even purchased in my life ! I'm surprised that you guys are in business if you expect so deal with your customers in such manner I will not be back and hope this pandemic takes out your location # 2134 read more

For a fast food style Chinese the food is ok. The staff was friendly but SLOW. One person was waiting for an entree that wasn't made and 4 groups waited watching our food get cold untill the entree showed up and a scoop was put on the plate. The register sat unused for 5 minutes while we are just waiting to pay. They had 4 people working the front line with two just standing around due to the back up. The word ridiculous is an understatement. I skipped the drive through because I was in a hurry. I watched the 5 cars in line all go through and three more before I walked out with my carryout.... read more

So we love the food, however we recommend NEVER order delivery. Twice in the span of a week we ordered and didn't get literally half the order. This would be bad enough without the fact the delivery is through Doordash so to "fix" the mistake "you can come pick up what's missing" No I ordered from your website, who you partner with is your decision and there should be contact between you. This is very disappointing! And unfortunately there isn't a rating on here for doordash because they both as a partnership deserve the lowest rating possible. read more

Panda express is getting "1 star" from me because I can't give them "NEGATIVE-3 STARS" LIKE THEY DESERVE!!! Panda Express just keeps sliding further and further DOWN my list of restaurant options- and it's all due to HORRIBLE SERVICE!!! The restaurant I WANTED to visit closed at 9 pm a few nights ago, so I drove over to Grape Rd. to go to Panda Express. As I've said before, the food at Panda Express is decent but the "service" is making me really start to HATE this place! I pulled-up to the front door at about 9:15pm and all the lights were on in the dining room, there were people in there eating and employees looking busy behind the counter. They LOOKED like they were open! I tried the door and it was locked, there was also two other people right behind me who also wanted to get food. An employee came to the door and said "We're closed", I asked if the drive thru was open, she said "Yes, the drive thru is open until 9:30". I got back in my car, it was now about 9:20 pm. I pull into the drive-thru line and there are about 5 cars ahead of me. Blood pressure starting to rise. 5 minutes later and NONE of the cars have moved an inch! 10 minutes later and NONE of the cars have moved an inch! 15 minutes later and FINALLY a couple cars pull forward. Blood pressure really pumping! Now, at Panda Express the drive-thru has high curbs on both sides, so once you get in line with your vehicle THERE'S NO WAY OUT- YOU'RE STUCK IN LINE EVEN IF YOU DECIDE YOU DON'T WANT TO WAIT ANY LONGER!!! Blood pressure just about screaming! I get up to the order speaker and tell the voice I would like Firecracker Chicken, the voice says "Sorry we don't sell Firecracker Chicken anymore." Fine. I ask for Kung-Pao Chicken- "Sorry we're out of Kung-Pao Chicken". So I say "Why don't you make some more?", the voice..."Sorry we're closed now, would you like Walnut Chicken or Orange Chicken?" NO!...I want what I want! I pull up to the window without ordering anything. I ask for the manager. The employees seem to have a hard time finding the manager. When she appears, I explain what my experience has been here at Panda Express. She says "Well, we close at 9:30" I understand that, but I have been in the line WAITING since 9:20! She says "Well the customer ahead of you ordered something that we had to make special, that's why it took so long for the line to move." So, you made him what he wanted, but because I had the misfortune of being 2 cars behind him you WON'T MAKE ME WHAT I WANT???!!! Manager- "I'm sorry" Yes, and I'm sorry I even THOUGHT about going to Panda Express. As of March, 2017 yelpers have rated this disaster 1 and a half stars- that's being generous. I called District Manger Patrick N. Arthur at 812-345-4406 and left a message so I could give him some customer feed back- 5 days later no response from Panda Express management. *******************UPDATE, March, 26, 2017****************** I see now that Panda has started sending a generic, form email response to yelpers who give them a bad review ( almost ALL yelpers! ) - THAT WILL MAKE THINGS BETTER!!! Panda is TRYING to get people to only complain to Panda's PRIVATE "review" webpage, so Panda can control who actually sees the bad reviews and so Panda can delete them at will!!! *******************UPDATE April, 5, 2017********************** Almost 2 weeks after this happened at Panda and I contacted District Manger Patrick N. Arthur, I have heard NOTHING from the Panda Express Corp.!!! THEY DON'T GIVE A CRAP ABOUT THEIR CUSTOMERS!!! read more

This is restaurant is one of my favorite. But today I was so disappointed with the Server named RAYNE. She was so very rude and impatient to the customer. Never happened before. Not good for the business...??????? read more

This afternoon I ordered a family meal which included Teryaki Chicken, Orange Chicken, Rice and Chow Mein. When we returned home we found that the chicken was dry with no teryaki sauce. We also had nothing else in the bag, not even fortune cookies. To top it off at the drivethru window the employee handed us a bag and didn't say much of anything. I called the restaurant and the employee stated that they typically do not put teryaki on the teryaki chicken unless requested by the customer. I also stated that they did not offer soy or hot sauce and there was no fortune cookies. I advised her that I was going to leave a review and she encouraged it. So here I am, I also notified Panda on their website. read more