Solid Panda experience. This Panda is in a quite different type of area than where we usually buy Panda (in CA), but the food and experience are very much the same. Interior is bright and welcoming. Staff was helpful and friendly. We came in on a Mon night about 7pm and the drive thru was 8 cars deep and maybe 4 customers inside. Got a family meal: sides- super greens, chow mein. Entrees- grilled teriyaki chicken, Cantonese bbq brisket, orange chicken. Got to go and ate at home. Quality was very nice, definitely on par with CA and liked the new menu item the bbq brisket. Greens maybe just a little under cooked. Always love the orange chicken! What do they have in that anyway? It's sooo addictive. They were generous with the fortune cookies too! : ) Will be back read more

Panda Express - Bill 6/22/26 for family meal - Chinese Near Me - Mentor, Ohio

Scimpiest portions I've ever seen and I ordered honey sesame chicken and they gave me chicken and green beans - barely 5 bites of each entree- will not order here again !! Would like to give NO STARS read more

I'm not sure how this place doesn't have worse reviews. They mess something up every time I go. The people working the drive thru are always confused and forgets or switches something. The last time I came they gave me soda that was very clearly out of syrup. When I came in to ask for a different drink they were extremely rude and told me "yeah we just changed it after you left". This was two minutes after my order. You would think they would let the customer know "our coke is out. Do you want to wait for us to change it or a different drink?" But no. They just gave me the clear soda water and changed it after I left the drive thru. (It was NOT a busy time of day) The workers there are not friendly and always roll their eyes. read more

I ordered a bowl with orange chicken and fried rice, along with cream cheese rangoons. The orange chicken had plenty of sauce, which I really appreciated, and the fried rice was good as well. The cream cheese rangoons were solid -- they're always a good choice. The service was great, too. The woman at the drive-through window was very nice and friendly. Overall, a good experience. read more

Don't try 2 order egga roll...4 a Chinese restaurant u would think u could get a egga roll with ur order, but, no, u get no egga row...They Totally SUCK...a waste of time and money!!! read more

What you would expect of a fast food Chinese restaurant. The orange chicken is to die for, you will crave it. I like to pair it with the teriyaki chicken... it's a good balance to go back and forth between them. Always fast service, and if you eat inside it's clean and minimal. Overall a solid choice for any Americanized Chinese food lover. read more

Really good ...Great food generous portions... served quickly...nice staff...Egg foo young was fantastic...

Just like many have said, the food was old and not fresh, which surprise, it tastes like shit! Didn't have chicken teriyaki. Probably because they're too lazy to make it. If you're not going to run the place right then give it up already. read more

Okay so this was our first time going to this "panda express" i was already pretty skeptical because of the poor tiktoks i've seen. so we order online and pick it up. it looked absolutely NOTHING like the picture. it looked so good online and i was actually getting pretty excited ngl. but then when i got home and looked i was very upset!! and i don't know what this little black thing is but i took a bite and it was hard and not chewy what so ever!!! you just a loyal costumer!! read more

Panda Express - black hard thing - Chinese Near Me - Mentor, Ohio

Wonderful place to eat service is fast and super friendly. Trish the manager is amazing, super friendly and extremely helpful!!!!!! I highly recommended to check this place out!!!!! Honey walnut shrimp the best thing on the menu!!!! read more

The food was old and the restaurant was dirty. We showed up and there were a couple of customers already eating. The line was empty and we were served in a friendly and fast way. The lo mein was hard though - very undercooked. I've never had undercooked lo mein anywhere. We traveled far away just to have Panda Express only to be met with lukewarm entrees and undercooked noodles. To top off the experience the ice machine didn't work so I couldn't at least have bad tasting pop that was cold. We were forced to have warm bad tasting pop. The owner was also unfriendly too. If you are in the area, you are better off going to Noodles and Company instead. read more

Good food, good people, great service 110% recommend! Food is usually great there's an odd time where it's not the best but still super good overall one of my favorite places to eat read more

Good food and helpful staff. Can be pricey for what it is but overall it's a good experience. Never have any issues with the food. It's clean and quiet and it's also nice to go through the drive thru as well if we are in a hurry. read more

I have a real love/hate relationship with Panda Express because some locations are great and some not so great...this one was great in my opinion. This is the first time I actually went into a store, I always use drive thru, and it was so superbly clean in there, the young lady who helped me was very polite and personable, and everything looked great. One thing that makes me mad about the different locations is the teriyaki grilled chicken, it's always inconsistent...some locations give you white meat chicken, some don't, some slice it up nice, some throw haphazard pieces in a box...it drives me crazy. It was so nice to go in today and see actual pieces of chicken breast cooked and looking fabulous...I'll be back just for that reason! read more

Panda Express is a modern take on the Chinese American fast food joint that features classic dishes such as kung pao chicken and beef and broccoli. Food - 4/5 The food here is always delicious. I'm confused reading some of the other reviews as I've never had a problem with the food's freshness or taste. I actually prefer Panda Express' food to most other chinese-american joints around. My favorite is the honey walnut shrimp and the orange chicken. Service - 4/5 The staff here is always courteous and attentive. There are times when you will have to wait a while for food because they just ran out and are making a fresh batch, but I suppose that this is common with any sort of fast food place. Outside of that the staff is always been polite and shows the utmost respect to customers. Atmosphere - 5/5 There is plenty of seating at Panda Express and unlike most fast food places the seating is not crowded. The restaurant is always very clean oh, and as a rule of thumb, I always judge a restaurants cleanliness by how clean their bathroom is. The restrooms are always clean so I take that as a good sign. It's a great place to sit down and have a good meal. Overall - 4/5 Panda Express doesn't necessarily do a whole lot different from other Chinese fast food joints, but they do have somewhat of a modern take on the classic dishes. Their fresh, delicious food, their attentive service and the appearance of their restaurant earn them four stars in my opinion. read more

Always fast and very friendly staff! Food is good quality and always fresh. Choice between walk in and drive thru. New menu items frequently. Always a great choice for lunch and dinner. read more

The person who took my order was super polite and very helpful. This was my first time at Panda Express and I will definitely be back! The orange chicken and chow mein exceeded my expectations read more

The location in mentor locked their doors again to walk in customers. Won't ever be coming here again

No matter where you are in the country, they are counting portions! Can't stand covering the plate with chow main or rice and then giving a scoop of whatever it is! Too expensive for the portions!! New team, service was terrible but understandable!! Never again!! I'll let everyone know not to come him! Rip off!! read more

Food was hot and fresh. Good portion size for lunch, but I'd recommend an extra side for dinner. Overall, great place!

I'm going to preface this by saying I love Panda Express. I have been to them all over the country. I was so excited when I heard Mentor was getting a location. However, after eating here, this is not up to par with any of the other Panda's I have been to across the United States. The food here is actually verging on terrible. We went inside to eat and they had just ran out of two items I wanted, I was okay with this because while I had to wait a little longer I knew it would be fresh. I ordered chow mein, sweet fire chicken, and an egg roll. The only thing that tasted okay kind of, was the egg roll. Both the chow mein and sweet fire chicken were just made, so I felt assured they would be good, nope. The Chow Mein had zero flavor, was soggy, and not good in any shape or form. The Sweet Fire chicken was overcooked, rubbery, and dry. I barely ate any of either item. Do not come to this Panda for your first Panda experience, you will be disappointed. read more

Avoid this Panda Express! Got here at 8:40, they close at 10:00. I only wanted a chicken teriyaki bowl. They said they shut the grille down at 8:00 (maybe the kitchen employees like to be home by 9:00?) It wasn't just the chicken teriyaki. A third of the entrees are not available. What kind of fast food restaurant shuts down the kitchen two hours before they close? It would be different if they charged half price, since you have to pick over whatever is left after the grill closes down, but the prices remain the same. Failure of management at all levels. Can you imagine McDonalds not having Big Mac's at 8:30 because they close at 10:00? Pathetic... Avoid! Avoid! Avoid! read more

Party of One - two of us went to lunch but paid separately. I had the Bigger Plate - 3 main courses and one side. The Chow Mein noodles were dry and tasteless. My friend had the fried rice and said the same thing. The food area is like Boston Market - everything is out and you pick what you want. Server got two things wrong in the order because she said it was loud and could not hear me. I said Orange Chicken and she served me Grilled Chicken. The Orange Chicken was good. The Honey Walnut Shrimp was ok - but all breading and the Teriyaki chicken was good. Her mushroom chicken was ok to good. She got the spring rolls - same as the one's you get at Dollar Tree - we paid two for $1.95. No sauce served with them. I had the Cheese Rangoons - one was so overdone - dry and to hard to eat. The other two were ok. We did get sauce to dip in - but had used it on the dry noodles and rice. Rangoons were $1.95 for three. If you buy the "up-grade" meats there is an additional charge - $1.25 for the shrimp. Servers were polite and pleasant. So - half our food was ok to good. The other half was tasteless, dry and hard. Bigger Plate $8.50 Cheese Rangoons - 3 for $1.95 Lipton Lemon Tea $1.95 Up-graded meat $1.25 TOTAL LUNCH BILL $14.71. Could have had a sit-down steak at Texas Roadhouse or Olive Garden for the same money and left happy. NOT HAPPY - WILL NOT GO BACK TO PANDA EXPRESS. read more

Panda Express - check out that BURNED grilled chicken and Crab Ragoon - we could not eat it. - Chinese Near Me - Mentor, Ohio

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This panda express in mentor Ohio, is the best ever. Quick friendly and always yummy.

They are out of food 45 minutes before they close and the only excuse they can provide to the 2 people in front of me is it takes 10 minutes to make the teriyaki chicken ?? Well then make it ? It would of been done by the time we ordered. read more

Newly opened express Asian American fusion restaurant. A bit on the pricey side for the portion sizes. But it is a neat concept. Service is quick and friendly. read more

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There's no point to the "order online and skip the line." They don't start making your order until you show up. And in the meantime people come in, order, and eat half their meal before the staff realizes you still don't have the order you placed online 30 plus minutes before! And then be prepared for excuses: understaffed, we need to make more *insert item not in my order here, we want your food to be fresh. . . And then when you ask questions or complain the adult employees walk away mumbling leaving the poor teenagers that just started their shift to apologize. read more

Stopped in around 8pm and they were already out of chow mein and a couple main dishes. They said that was it for the night. What they had left of the other options looked old and undesirable. I got the teriyaki chicken and it was warm, not hot. The meat was fatty. The entrees there looked like something you'd see at a Chinese buffet. For $7 you're better off walking across the lot to Chipotle. read more

I love Panda Express ! Their food is amazing .. I have had it multiple times on the west coast and never left disappointed. The reason I am giving this location 3 starts is because they need to get it together. I can't tell you how many times I've been disappointed here. I usually go through the drive threw.. & have found multiple times that I did not receive a fortune cookie ! Once they gave me sometime I did not order and I didn't realize until I came home and was ready to eat. Another huge disappointment is when they just can't seem to get the food right. You'd think every Panda Express would taste the same, but for some reason this location tastes different. I really hope they can get it together because I love Panda Express, and once in a while when everything goes smooth here and I am happy with the food & service it reminds me of why I love it so much ! read more

This was one of my regular (once every couple of months) lunch stops working in Chicago loop and it was never my favorite, but it was a decent standby when you wanted pseudo Chinese food and were in a hurry. Everything was always fast, but hot and fresh. THIS location is new and has a drive-thru, which is great, but during my visit for dinner around 7pm Thurs the food seemed like it had been sitting around for awhile. I ordered the sweet fire chicken - very dried out, lo mein - also very dry, no sauce at all and had a few lousy onions in it (can you add a few veggies at least?). Also, they really should offer tofu/vegetarian dishes - no eggplant and tofu here - and no tea bar which they offer at other locations I guess outside of Ohio. I'd go just for bubble tea if they sold that here! For now, I'll just stick to Imperial Dragon when I want Chinese in the area. It's better quality and almost the same price. Positive - the drive-thru staff were so friendly and everything was packed up quickly for my order. read more

We stopped in from out of town on a Sunday morning looking for somewhere to eat. We decided on Chinese.Panda express was supposed to be open at 11 at 11 0 5 we are still waiting for them to unlock the door. We call to see if their hours had changed and they just didn't post them. Hello what time do you open? 11 o'clock. OK it's 11 0 5 We got a late start this morning it's gonna be a while. NO apology, did not unlock the door and let us in so we could look at the menu or nothing. We left. I guess Panda Express has enough business that they don't give a s*** about their customers read more

This is not about the food, which is great. This is about an absolute failure in customer service. Placed an online order and paid on line, with pick up for 6:45. Arrived at 6:30 asked found drive thru closed, so I parked. Walked in and was 14th in line!! Only one person taking/making orders; one person cooking; one person cleaning tables; and one cashing out and helping. After waiting in line for 20 minutes got to counter and said picking up a paid online order. A new person who came to work, checked and said they need to make the two plates! Then when he started, told him they were wrong. Said the order was two bowls, not plates. He then went to a different location and found the right order. So now the order was being made. Finally the order was completed, 35 minutes after I stepped in to the location. Brought this to the attention of the person catching me out, and was told, "Oh, you could have just come to the register to get your order." I said where is that known to the customers? She apologized, but too late in my book. Food is good for sure, but terrible staffing preparation for a Friday evening! read more

Food was good, but the reason I took two stars off was due to the broccoli being outrageously long... Broccoli stems aren't meant to be served, you cut those off the heads and toss them. Also, I ordered teriyaki chicken with the sauce on the side and received no sauce. Would recommend, but this location makes lazy mistakes to watch for read more

Have got carryout from there a bunch of times, but tonight was the worst food I have ever got from a chinese place. The fried rice looked like mashed potatoes and the meat was mush too. Last time I ever go there read more

You have to know what is fresh, I go in and ask to taste, had honey walnut shrimp it was awesome, spring rolls good, egg rolls not so much. Rice is tasteless but not greasy. Will go back for shrimp! read more

So I have wanted to go to Panda Express for a long time. I went with my fiancee we arrived at 7:10 on a Wednesday night. Upon entering I noticed that all of the employees looked absolutely miserable. We were greeted with dirty looks, I felt like we were disturbing the employees. I stated to the two girls at the front that I had never been to PE and had really been looking forward to it. I noticed right away that the food did not look very appealing, nor was it fresh. But I figured I would try it anyway. Big mistake. I explained I was a vegetarian, so I ordered the chow main noodles and a spring roll. Well..the noodles were barely warm and kind of hard. The spring roll was disgusting and also not fresh. I definitely won't be returning ever again. I have had microwave Chinese food that tasted better. And also, my stomach is now hurting and I feel totally grossed out. I don't recomend this place. Mentor has such a wide variety of restaurants, why would anyone choose this dive? So here I sit with an upset stomach, those people should be fired. That is the most hideous food I've ever eaten. read more

If I could give this restaurant a zero star I would. The service was absolutely terrible, all we wanted was a bite to eat. And we got nothing. read more

First time ever getting Panda Express. Food was ok. Had the bigger plate...mushroom chicken and beef broccoli crab Rangoon. Main problem was there was hardly any chicken or beef. Literally 3 bite size pieces!! Plenty of rice but Dang! Ridiculously skimpy on the proteins. Found that to be a bit disappointing. Not sure I'll order from again. read more

I'll be amazed if this place is still in business in Mentor next year, without a major corporate intervention. Even mediocre Chinese/American food can be tolerable, but this stuff was not fit for human consumption. The fried rice was bland and dry....what they refer to as "chow mein", tasted as if we were grazing in a hay field. I've wondered what hay would taste like; I think I now know. We ordered potstickers and had to wait because they burnt them, complaining that "we've never made these before". The veggie spring rolls were indescribable as to how crappy they were. I'm serious, I really have no words. Someone needs to take charge of this place and properly train these kids and see what's wrong with the food quality here. I can't believe that as big as this franchise is, that they're all like this one. Taco Bell is like a 5 star Michelin compared to this place. Good luck! read more

This is the last time that I am going to Panda Express. I don't know who there owners or managers are but they have really cut corners on their quality. When they opened up they were delicious for the first month and then after that the quality of the food sucks. The rice is never cooked enough. It is crunchy bits of sadness and there is not flavor. Just undercooked rice and not barely cooked vegetables. I would understand that happening once, but I have been there a bunch because I thought it would get better and it did not. Then today I ordered the chow mein and to switch it up and sure as shit. The chow mein was undercooked and super chewy. This is sad because I normally love Panda Express but the poor management is showing in the food. Also 1.50 extra for the walnut shrimp and they barely give you 4 pieces of shrimp.... Rip off. Do not go there. read more