The food was lacking something in terms of flavor. Maybe because Americans don't really like flavor unless it's fat or salt? The dishes were all the same for the most part, battered and wok (deep fried) chicken. I had the kung pow and orange chicken. The service was polite but when I asked for a sample they used a tooth pick that still had the wrapper on it?? I don't eat plastic maybe they do. If they are to lazy to take the wrapper off a tooth pick then what else are they to lazy to do in the kitchen? Ultimately the food made me sick for 2 days. Mild food poisoning. I don't usually eat fast food because of poor quality and you are what you eat and I seriously believe this. I'll never eat at this chain again which sucks because I really love some fried rice with vegetables. For the price you can do better in terms of quality but they do give you quantity. read more

This panda is strait absolutely no Asian American folk working in there so work ethic and overall quality control and service was a joke. I mean no one in there looked like they had any clue about how to run a restaurant be with the level of service and food quality we usually get at Richmond rd location, this was a joke ... I wish these people working even cared about the fact that they had a line waiting with half the menu unprepared I mean I'm upset I paid ... can't contact you I've tried read more

Restaurant is very dirty, it was busy when we got here so I didn't care to clean my own table, it slowed down but they never came out and cleaned. Servers were not friendly and left the customers standing I helped! The food wasn't good! The noodles were not done. The rice was also undercooked!!The Beef broccoli was ok but I only got 3 small pries of beef to go with my undercooked broccoli. The walnut ship was good even though I had to wait for it, I'm glad I did because it was the only thing i had worth eating. It was defiantly overpriced for the quality!! First and last trip. read more

I can only review the plate with Black Pepper chicken and Kung Pao Chicken with fried rice because thats all i have ever eaten there. For the speed and the price (7.50$) you can't beat it. Loss of star because there is no chicken fried rice on menu. read more

Went there again....again they short changed us on portion sizes. Also ordered rangoons from drive-thru, paid for it, and they weren't in the bag. read more

First Panda Express I have seen with a drive thru. Tried the Chinese Ribs and they were amazing. One star off because they opened at 11:05, not 11 a.m. Slackers! read more

I was disappointed that I didn't like my first visit to Panda Express more. The service seemed inattentive and awkward. The Pepper Chicken had a strange texture, like soft fat. I couldn't finish it. However, the Angus Steak was good. The chicken potstickers were bland, but okay for their price (under $2). I will try this place again if I'm having a major hankerin' for Chinese, as I find it more appealing than the average Chinese take-out place. But I only recommend it with caution. read more

Chelsea H was very polite and respectful. I appreciate her smile and her manners. She is a great employee. I will definitely be back to this restaurant read more

Went through the drive thru here and the only complaint was the wait in line a little longer than other fast food places. Tried the chicken and mushroom and honey tempura shrimp both were good but the shrimp was a little too sweet. I could eat tons of the chicken though and you get good portions for the price including a side. read more

Delicious food, huge portions, great prices, their places are always clean! The staff is friendly at every Panda Express that I have ever visited! I try to make a visit at least once a month! I highly recommend Panda Express! read more

Panda Express is unique in being a Chinese fast food restaurant with a drive through. After a long evening of shopping wearing six inch wedge sandals I was thrilled to not have to park and walk inside on my sore feet. I ordered orange chicken and chow mein. The orange chicken was wonderfully fried and sauced. It didn't have any gristle or fat on it! The chow mein was actually not only vegetables, but also noodles. It was okay, but not very flavorful. read more

The food here has quickly gone downhill from their opening. I can never seem to understand the drive through person, which causes a frustrating communication barrier. Everything here is too breaded, you barely get any chicken with your order because it's 80% bread & sauce. read more

I absolutely love Panda Express. If this is your first time, try the honey walnut shrimp. It's the best thing ever. Don't forget to get some teriyaki sauce for your fried rice too. read more

Good food, fast service and friendly staff. A little pricey. If you do the 3 entrees with 1 side and a large drink it's $11.60. Restaurant is clean and taken care of. I'll keep coming back read more

I'm must say I can't compliment the positive reviews I've read so far, my Panda Express experience is a negative, I won't be returning anytime soon as the third time was a charm, each order is nothing but rice and very little meat, don't complain because you will get an attitude from the staff, tough chicken and dry rice aren't good mixtures for customer service, every trip I made I left feeling taken advantage of in some way. read more

Delicous if i where you i would get sweet and sour chickin and orange chickin and those noodles well what are you waiting for?!?!?!?! Go get some panda expreese read more

It's Chinese fast food. So don't get your expectations too high. They serve the same food and in the same way you would have at the mall. You get your choice of rice(white or brown) or chow mein with 2 entrees. They give you a generous amount of food with enough for left-overs to take home. They have a decent dining area which is clean and bright. I really nice place to get some good, quick "Americanized Chinese food." We had a good experience but not enough to give 4 stars. read more

Great food, shitty service.

Panda is the best place ever. Try their brown rice with teriyaki sauce and honey walnut shrimp when it is really hot. It's amaZing. Don't get it if it looks like it's been out all day because it just tastes weird. Also get their signature orange chicken or black pepper chicken. Fave Fave Fave! read more

I had the chicken and string beans. I got huge pieces of tender chicken and crunchy string beans. I would have had more to est but was looking for a small portion that I could wolf down. I'll definitely be back again. They have a great selection to choose from. read more

After waiting over an hour for delivery, they finally called and asked what my phone number was. Then they asked me what I had ordered. Then I handed the phone to my boyfriend and left the room. 20 minutes later, the food arrived. The appetizers were barely warm. I felt I had been punked. $46 was our total but I wouldn't pay some one $5 for the Panda Express experience again. What a complete joke. read more

I went in wanting delicious medium well panda. I get to ordering and I get told there is no panda. I ask why not and he answered with they are endangered sir and I said why does the sign say panda and he said please leave I said okay. All I'm saying is please don't put up false advertisement on your sign. read more

My overall experience of this restaurant was more than satisfying. The facility was clean, he food was great, and customer service was good as well. I was offered many samples to try and was told what it was I was trying. The prices were not bad and the quality really good. It does tend to get a bit crowded since they have a small dine in space. It can get loud as well, so if you are looking for a quiet place this is not it. read more

Ate lunch here several times always good. I dont eat spicy and always look for the pepper symbol and steer clear. Ate today and had sweet and sour chicken and a premium upgraded charge item, it was beef forgot the name of it sorry. It was very spicy and I couldn't even eat it. I went and told them they might need to put symbol on it , said I couldnt eat it. The girl laughed and said OK. Not even and sorry , or offer something else etc. Very disappointed and will not eat here again. It's sad to , loved it. read more

Awful. After about 4 times of ordering something as simple as a sweet and sour chicken bowl with fried rice, and having it screwed up, you'd think I'd have learned. Nope, today I insisted I'd try yet again. My son has an appt nearby in Monday around 2...there is always a wait for the sweet n sour chicken...always. So today, I go thru to order, before dropping him off, when they said it'd be 10-15 min, I said fine, I'll pay and come back in a few to pickup. Great! I drop my son off, go back to claim my food, it's waiting at the window! Terrific, right? No, no. I get back to wait in my son, take out my lunch, only to find its general tso chicken and NOODLES. So I go back, a very unapologetic mgr, starts scooping me up what appears to be several hours old S&S chicken...I said wait, I thought the whole reason I was waiting was for fresh S&S chicken... he offers to make me some, if I'd like to wait, again. I left, no idea if he credited my acct, I told him I'd consider it a $7 lesson to quit trying to come there. If you like any Chinese food and are not particular to what they toss out the window at you, by all means, give this place a visit. I have never been there and they've actually prepared my order correctly. I mean come on, it's Sweet and Sour chicken!! read more

Food was cold and tasted like it was microwaved and served, worst Panda Express I've been too. Even the ones on marine bases are better than this place read more

This place is awful. This was my first and probably LAST visit. Staff could not explain color code of labels over steam table items because they could neither speak or understand Kentucky English. One staff finally came from back and could speak English but she said she was new and did not know the color code. Blower over door blew dust under my contact lens. Overhead blower a total surprise and is dangerous for contact wearers. read more

If I could give less than a star I would. The service is always awful, they are either out of what you order or mess the order up. Plan to stay in the drive thru for 30 minutes at least and if you call to complain, they pretend to not be able to hear you! read more

Just a nice place , pleasant atmosphere, and pretty darn good food, generous portions at a fair price. Clean, usually quick service. Really like the teriyaki chicken. read more

I am from NY, and I am delighted to find such an authentic Chinese restaurant in the middle of the country! Taste, service, amount and atmousphere all comparable to restaurants in NY. Thumbs up! read more

Great chinese fast food. I always get the orange chicken and lo-mein which I gather is a popular combo. Kind of pricey for fast food and when I asked for a water I received a cup about the size of a small coffee mug. read more

Really enjoy their unique dishes and how they are willing to let you sample their offerings before you order. My first time there and I sampled three or four items before ordering and I never felt like they were irritated or bothered by this at all. Beijing beef and the Chinese ribs are excellent as well as the orange and sweet and sour chicken. Great place to try if you are like me and not familiar with different Chinese dishes. Different in a good way from most Chinese restaurants in this area. read more

We were very excited to finally have another drive-thru Chinese place in town, but the food is really lacking. The chow mien noodles are just not right. Besides the lack of sauce, they have a strange rubbery texture, not at all how noodles should be. The vegetable spring rolls are spicy in a bad way, but not overly hot. I had chicken with mushrooms and it was good, though the noodles ruined it. I really liked the flavor of the pot stickers. They did cook up more pot stickers for me because the 3 left had been sitting there a while and were rubbery. My daughter had the beef with broccoli and she said that the broccoli was not cooked enough, basically it was raw. They have a sweet tea and a flavored tea that is not sweetened. We asked for packet sweetener, but they don't have them. Some people are diabetic and need non-sugar sweeteners. The employees were very helpful. read more

Absolutely disgusting. Lo mein tasted like it had been sitting for days. Orange chicken tasted like it had been refrigerated for days. Ate about half the meal before I had the strong urge to vomit. read more

I wasn't expecting much - obviously the word "gourmet" in the title is a bit of a stretch. The chicken was juicy and tasty, not too bad, but I must say the egg rolls were the worst I've ever had. They were thick with grease, like some extra crispy KFC chicken and quite over cooked. If you go, don't order the egg rolls!! Going through the line is a bit like getting shot through a cannon, so you had better read and understand the menu before you get in line, because it's quick, quick, quick, and they will try to upsize you if you look a little lost. It's all about the bottom line. read more

After entering into your establishment located on the campus of the University of Kentucky was met with a sub-par encounter. I feel this way because I usually go here at least twice weekly and never had I been greeted with such attitude. This encounter was one that I found to be very rude and unpleasant. I went into Panda Express craving their most popular food, orange chicken, and upon reaching the front of the line I became aware very quickly that they were out of this item. As always the lady at the front asks what she could help me with. I replied, "Yes please. I would like a bowl with fried rice and double orange chicken." She stared at me with hesitation and very rudely asked "Didn't you hear me say it 100 times while you were standing in line that we are out of orange chicken?" After hearing this I simply asked for "fried rice and beef and veggies." This experience was an encounter that I as a consumer found very disturbing and upsetting. It isn't my fault as the customer that I didn't hear that they were out of my favorite item. I looked inside the glass container to find that the orange chicken bowl was completely empty and hadn't had any in it all day. It was as though it just had came out of the washer. I found this encounter to be very upsetting, not only for me but the other individuals in line behind me that may have had the same type of experience. I had been in this same institution numerous times before and the lady never acted out like this on anyone, in fact I assumed she was a very nice individual, which may still be true. There was a large communication gap between the employee and myself because of the way she presented the information to me. I also feel as though there was a service performance gap because the institution has to train employees on how they should convey messages to an everyday consumer. I believe that Panda could implement a higher level of employee composure by presenting a more in depth training session. Also I believe the firm should always have back stock of items, especially their most famous item, orange chicken. I will continue returning to this place of business in hopes that this particular employee was having a bad day and will in turn lead me to believe this is a consumer-based restaurant. read more