With a dozen people working, we were shocked be the delay in our order. Waited over 30 minutes for…read morefood while staff prioritized others. Learned the process is now to first fill drive thru, then delivery services such as Grub Hub, then smaller orders, and last bigger orders. My wife, I, and three kids were in the last group. Staff had no remorse, just excuses and rude behavior. Gentleman before me just gave up and asked for his money back. Avoid them at all cost.

I meant to say this in my review before, so I'm editing this one, but this is the first Zaxby's…read moreI've ever been to, starting when it first opened. I love Zaxby's in general, but... This location has gone downhill. Messed up orders, hour-long wait times, you name it. Last time I contacted the customer satisfaction people, all I got was a BOGO for something I don't like. Today, it was both. They just finished a remodel so we came to eat. First thing I noticed was the machine with all the flavors was gone and replaced with a standard machine with 8 or so choices... truly disappointed. We waited forever to order and I used a rewards for a free quesadilla then we waited 20 minutes or so to get our food. The quesadilla was forgotten and took 20 minutes more to get that. Then, come to find out, they took our order wrong and I got boneless instead of traditional wings. At this point, I just wanted to eat and leave. I will probably not come to this location for a while. It was super dirty for being freshly remodeled, the crew was disorganized and bumbling around and there was already an issue with the replacement drink machine and 2 of the nozzles didn't work.

Jordan was our server. She was nice and very attentive. We asked what she recommended and she…read moreoffered several great options. We started with the Brick Oven Pretzels and then ended up getting the Country Benedicts with hashbrowns, the Chicken & Waffles with bacon bits in the side, the French Toast Platter with side of bacon. The restaurant is cool. Open space with a full bar. They also have two conference rooms for hosting large groups. There are also several tvs with sports playing. It took quite a while to get our food, but it was hot. I tried the French Toast and it was still soggy in the middle, not completely done. Wasn't bad, just not how I like them cooked. My son must have liked the Chicken n Waffles because they did not last long, lol. I didn't mind my order. I didn't read that description through for the Country Benedicts but I'm not disappointed. I also inquired about catering and was told they do cater and have a smoker, pizza oven and that they go heavy on appetizers. Very nice!

Unbelievable the portions here are worthless 3 little chicken fingers and half my sweet potatoe was…read moremissing

I mean... it's ok. It's an every day home cookout where the people just know how to put stuff on…read morethe grill and make sure it's overcooked so nobody gets sick. This is not positive to me. Burgers are overcooked and dry. Hot dogs aren't much better.

2nd visit to the Cook Out - Not nearly as good as the 1st time. Food was lukewarm and clearly the…read morefries, onion rings & nuggets are standard, frozen, nothing special. Burger wasn't terrible, but bun and grilled onions were soggy. Even the shake was marginal and slightly runny. Kids at the window were friendly enough, but unless I'm pretty desperate I probably wouldn't return. Man, do I ever miss In-N-Out Burgers!

Love this place!! The food is always delicious, we get points and so the survey for a free drink…read moreevery time so you can't beat that deal. The manager is lovely and we chat with her every time we go. Everyone is nice and welcoming and it's always clean. One of my favorites for sure!

There was a short black hair in my food. I have long blonde hair. The AC was not working and it was…read moreat least 80 degrees inside the restaurant. The girl taking my order was practically whispering and on her phone the whole time.

Bad reviews for this restaurant are just not true. This place is clean, food is great and was…read morebrought out very quickly. I'm not from this area and this is one of the best Steak and Shakes I've been to. Staff was very friendly. So ignore the other posts...

We were just ordering a quick dinner to go but decided to order inside after being in the car most…read moreof the day. Parking is plentiful, and you can park right next to the building. Inside looked clean and bright. There was no line at the counter. We picked up a menu from the side of the counter as the hostess didn't look at us again after we said we were ordering to go. We decided what we wanted quickly and paid. Watching the kitchen and dining area showed they had more than enough staff on hand. The restaurant was no more than half full. The empty tables were clean, and as customers left, the table was cleaned quickly, although only one person seemed to be doing all this. Most of the wait staff was standing around in the back. The kitchen staff was bustling, and one person seemed to be in charge. There was a lull at one point where nothing was on the grill, no one was near it, and we had not received our order yet. Still, it looked like orders were coming out in a timely manner. Ours came out in about 15 minutes. The Cajun burger was cooked properly, but the Cajun seasoning was smeared all over the bun, including the outside. They use some sort of oil/ margarine base to carry the seasoning. Opening the wrapper was a mess as the seasoning was everywhere. The regular steak burger was cooked properly and the additions seemed fresh and flavorful. The fries are bland as they have almost no salt. I'm not a big fan of salt, but this was too little for me. This was an average hamburger experience with some minor things taking it down a notch.

Quick service, good portions, fantastic food and great shakes. Highly recommend if you're driving…read morethrough Chattanooga!

Service and food is always good. The staff an manager always make the experience worth the wait…read more The store part i can see always looks very clean. One of the only places I have gone an they put on gloves. I believe some of the views on here are from some Karens...

Moe's is our favorite burrito location. We've tried the more popular chain a few times and much…read moreprefer Moe's. Portion sizes have always been larger and the taste is much more to our liking. This location didn't disappoint in that aspect. But where they really went above and beyond was how they treated my elderly parents. My mother got a quesadilla and was about to start eating when an employee walked by, saw her with the quesadilla and... said he'd be right back. He came back with a knife snd proceeded to cut it into small portions to make it easier for her to eat. They refilled drinks for them, saying we deserved to sit and enjoy our meal with them and they would take care of that. Beyond impressed. Quality was excellent. The cleanliness of the restaurant was excellent. But the service was absolutely outstanding. Definitely recommend.

This location has the best staff! They are so kind. We will be back because of how well we were…read moretreated. Great job!