I just sat in line at the drive-through for about 10 minutes and then was told when I got to the ordering kiosk that the drive-through was now closed. This was at noon and I was told if I would like to order I would have to come inside the restaurant. There was two cars in front of me in the drive-through one left when I assume they were told the same thing, the other one was getting their order fulfilled. Not quite sure why they wouldn't just have a sign up, saying the drive-through is closed and stop wasting peoples time, but judging by the rest of these reviews, I may have dodged a bullet. read more

Wonderful Pqnda Express! Bright, clean inviting atmosphere. The food was fresh and displayed easily to see your choices. I came in to buy a gift card and was welcomed and made to feel appreciated. I ended up staying to try the food myself after having a hard time trying to decide. The flavors were fresh and tasted great. The food was fresh and well prepared. The food selection areas were clean and well presented. The clean environment is very important when selling food and this place hit the mark. The staff that day Cristina and Sam were so friendly and welcoming. They made me feel valued. It made me want to return over and over again. I look forward to my next visit when in town! Full disclosure. They did not know I was going to do a review. I came back in to take pictures and as their names so that I could include with my notes. read more

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This Asian chain is located in many different areas. This one in NJ was opened recently in late '23. There are a lot of kinks to be ironed out. The staff, though friendly, is not too helpful. They probably don't understand the procedure and have not been taught correctly by management. At least that's my take. The staff that prepares the food seems competent, but the servers are the weakness. That'll hopefully improve in the future .Food is standard Asian. You pick your own "poison ". I noticed a lot of takeout orders seem more important than the in-house customers Consider a wait to order. An average bowl bowl is $9+, a plate $11+ and family meals are around $25, serves 3. Food is tasty. read more

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I tried Panda Express for the first and last time tonight. I ordered several items online and went to their drive thru. When I got home, I emptied the bag and realized 2 of the 5 items ordered were missing. Not substituted, not removed from my bill. Just missing. I tried calling them multiple times during the evening but no one picked up. There is also no way to leave a voice mail if no one picks up. My receipt does not have the number on it or the option to fill out a survey which is not surprising. read more

Newly opened fast food - Chinese Kitchen per the Panda Express logo self description. It has a drive thru and plenty of parking spaces around it for seasonal holiday or beach tourist traffic. A plus was being cheerfully welcomed when walking into Panda Express. Every employee greets you and I have to admit that was pleasant to experience. Since it is a brand new building it is very clean and brightly lit. The door I entered was mis-marked saying "use other door" and pointed elsewhere. But the open mis-marked door was just steps away from the ordering station so I know it was the correct door. An entire family and a man also entered the same door immediately before me. I utilized the Panda Express App which also provides rewards. Today on my very first order I received 20% off the total bill for placing my order online. I have also received, after picking up this first takeout order another reward which says buy 3 plates get 1 plate free. Nice reward system. The reward system also works if you eat in the restaurant by simply scanning your receipt into the app. My husband and I over ordered so we could try a lot of their menu. We got a family feast, a plate, a chicken egg roll and an order of vegetable spring rolls. They have a limited menu compared to local asian restaurants. We asked for serving utensils, napkins, sweet and sour sauce, and hot mustard in the app. Our requests are shown on the receipt but none of it was in the bag. No one was actually in line when I entered and my bag was sitting on a metal rack and immediately given to me by a polite employee. I think it would have been nicer if the staff had reviewed and provided my requests (that are shown on the receipt they stapled to the outside of my bag) since they had visible down time. The next issue ... no chicken egg roll for my husband who really wanted the meat. There was instead a double order of vegetable spring rolls which were tasty enough BUT someone should have told us about the exchange! The two items are the same price BUT my meat loving husband ordered a meat item and had to eat a vegetable item. I am enclosing a picture of the Chili Crisp Shrimp which look nothing like what is shown on the ordering app. The app shows golden battered shrimp with chunks of onions and peppers. There is none of that in our order and it looks like a blackened cajun dish. It tastes like the amount of blackened bits of pepper flakes and is scary hot. Burnt sauce is not enjoyable. We did enjoy all our other entrees which included Honey Walnut Shrimp (though please note it only has tiny bits of walnuts ... don't expect half or whole walnuts), mushroom chicken (it has a fair amount of zucchini in it instead of only mushrooms which I enjoyed but others may prefer mushrooms only and should know that is not what they will get), orange chicken and Beijing beef (which my husband felt was over sauced and he left quite a bit of that sauce on his plate). We also tried the fried rice (hubby says it is boring and needs more soy sauce) and the chow mein. I am ok with the chow mein but it is basically thin noodles that tasted buttery with cabbage. Overall my husband stated that Kwong Fa, on the other side of Eatontown, has a broader menu and he prefers their lo mein to Panda Express chow mein which is unlike any chow mein we have seen on the eastern seaboard. Me? I tried to contact Panda Express directly because the back of their receipt says they would love our feedback. Unfortunately Panda Express does not provide the required 22 digit survey number OR store number on the front or back of their receipt to use their survey. Their desire for an opinion needs a Panda Express IT Department review. To be 100% fair the back of the receipt also says the survey may not be available for some purchases. Perhaps they don't want to hear surveys on purchases from their newly opened kitchens because they expect many, many tweaks to be needed. Personally ... don't ask for my opinion if you are not ready and willing to hear it! I would sum Panda Express up as reasonably priced fast food Chinese as long as you are content with its very short menu. Don't expect gourmet food. So despite the decent Panda Express rewards system it is back to Kwong Fa, on the other side of Eatontown; for a broader menu and reliable delivery straight from that family owned business. We will go to Panda Express on the days when Kwong Fa is closed. read more

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Every time I go the food is so old. Chicken is like rubber and soggy. Dont use the drive thru they just give you whatever.

This is new to the area by my office. I have been here several times and it is hit or miss on the food. The popular items are always cooked fresh since they run out quite often of the orange chicken and Beijing beef as well as the lo mien so be ready to wait and the quality will depend on who is making it The prices are great and the staff over friendly. I would suggest this restaurant if your are looking for Asian type food in the area read more

The cashier was on their phone the whole time, they actually made a video call while I waited for them to stop. And my eggroll was cold. Table next to me was dirty. This horrible experience makes me not want to return. read more

Slow and unprofessional service!! They scoop out bare minimum servings of the entrees and load the tray with too much sticky rice !! Food is burnt or chewy !!! read more

Just noticed there is Panda Express in Eaton town . Clean ambiance and the stuffs are friendly , food is not bad . read more

Panda Express - Chinese Near Me - Eatontown, New Jersey

The team there is so friendly! People saying welcome to me and smiling!!!!! I will come back

Food just ok. Fast food chain. Anything good there is an up charge. Ok I guess if you are in a rush. If you have time choose better options.

Ridiculously slow. Constantly wrong orders. What is the point of a drive thru if they ask you to come inside the building to take your order? read more

This was a spontaneous visit after I worked out and was starving. The food was good and I was trying to eat healthy so I had chicken and broccoli with rice. It was fresh and the prices were good. read more

Always forget why I don't come back here, but today I remembered! Poor attitude and poor service. It wasn't that busy, and instead of focusing on each order, the woman behind the counter did multiple orders at a time in which of course, ours got messed up. Didn't get what I asked for or ordered and will remember next time to stop coming here. read more

Great food great service.. place was very clean and they were very welcoming..Everything was fresh and tasted delicious!

Customer service was awful. I got my food, it sat on the counter for about 8 or so minutes while both employees were helping a woman that came in after me, they were trying to decipher what she wanted. I asked to be rung up told her I had to be somewhere and was told I had to now wait again ! Food was not good; Steak (if you can call it steak) was mostly grizzle; had to spit every piece out, or the pieces were so small and mushy...broccoli was so salty, threw that out. Next; the flavor of the rice made me just throw that out as well. I feel like I am going to get sick! I will never go back...this was my first and last time!!! read more

Customer service sucks. They will have you stand and wait for minutes simply because they talk to each other, also without offering you a drink or asking questions they should normally ask. I just wasted my whole lunch break like that and didn't get my food. The worst part is that many employees saw it, no one cared, and didn't even want to say sorry for the wait. It's a new place that needs to be looking for better employees. read more

Drive in girl was very sweet and professional, I got chicken with beans and fried rice and an hour later I got so sick, I was in the bathroom for hours, food poisoning, not going back read more

I have never wrote a review before but this service was crazy bad, the worker that was serving food around 12:30 with glasses was super rude and looked like he did not want to be there, asked me what I was having and I told him politely a few times both times he just stared at me until I matched his energy he didn't want to check me out the register anymore had me waiting to pay. The food was stale and cold, for my first time going there definitely wouldn't go back, SAVE YOURSELF TIME AND GO TO THE MALL CHINESE FOOD. read more

First time coming to the brand new panda and was met with disappointment. None of the employees on the food line wear gloves and what's more is that they also handle money. Also, several long haired employees were not wearing hairnets. Several employees were seen with phone in hand as customers were waiting in line to order. The manager seen disoriented. 10/10 would not recommend. read more

The food was delicious and the cashier was extra helpful, giving a discount since I wasnt told the shrimp was an additional $1.50 more. Thank you! read more