Well... well... well... You know.... lately the jokes about customer service in Pocatello are becoming as common as witticisms about the rude waiters in France. You would not want to believe half of them, it's just the other portion that should get you concerned. I never understood why the people who are misogynistic or have a chip on their shoulder pick themselves occupations where they have to constantly interact with other people non-stop, especially in 2026 when there are are so many options to pick and choose from. China is a big country and whether it is authentic Chinese or not I liked Panda Express a lot. The girl who stated she is the manager of this location is surely one unlucky Pandeja. Even my spouse who has decades of supervisory experience refused to believe that Vanessa is the manager at this weird place. You are in a customer service not on Nevada's ranch, drop the attitude. What do I know? Made an order for specific time, paid $60, arrived 7 minutes after it was confirmed to be hot and fresh and ready for pickup. Nothing wrong with that. Decided to treat my family and brighten our Sunday right after we mourned a loss of the family member the day before. Can work it out later, or can I? Peter denied Jesus 3 times before the rooster crowed. Vanessa, the manager, denied ever being able to find my order 7 times in less than 20 minutes. Few times she just grabbed my phone which I never intended on fully giving her was using it just to show her numbers. Hope she did not steal financial info used to make an order. Her attitude was very hostile and innerving. She made me feel uneasy. Once she even wrote some numbers with the sharpie on her...hand...Made funny faces at me like that fish you just took out of the water for the next 3-4 minutes while telling me "I can't find your order". What was she expecting on my part? An advice to do her job and look a bit harder? Like if at first you don't sucede, just try then try again? Assistance in searching for it on her turf? I always try to stay employed, but rarely feel generous enough to randomly send $60 into a space. I had all the proofs about the order being placed, received and fulfilled on their end yet the so called "manager" refused to either give me my order, remake it if they gave it to someone else, or refund it at the very least till I said my next stop would be to file a police report as Vanessa's behavior was juvenile. Then the arrogant Vanessa miraculously found the order and got it refunded telling me to wait business days to be compensated for that very order they allegedly never received. Only made fool of herself and disappointed 4 people. Not a biggie. She denied ever receiving the order 9 times in total during the 30 minutes I tried to pick up the "express" one and apologized 0 times, treated me like I was mentally retarded and not comprehending what was going in. I also plead my case with Martin who offered no help. Hope they get bankrupt and other franchisee buys them. For a quick bite pick McDonalds across the street, quality is always consistent, for Chinese if you got a minute just go to Mandarin House. P.S. Someone told me manager was promoted from within. That and a fact that I reported what happened to corporate few days ago and was not even dignified with a response tells me everything I need to know about their true values. Would not support the business that endorses this approach. read more

I ordered my food, and when I got it handed to me I never received my receipt. (On the window it says if you don't get a receipt with your meal your meal is free) so I went back and said I didn't get my receipt. They said they " threw it away" I don't believe it. Don't advertise something like that and tell a costume they can't have what you advertise. I also ask if I could maybe get like a side of something to replace the free meal. And they said no cause that's no how the sign and deal works... I was very upset about this. Not just because it's false advertising but because the workers were very rude about it. read more

I felt very disrespected while I was hardly enjoying my food. The lady was mopping and trying to take out the garbage mid meal. I understand you guys close at 10 PM, but when there is customers, you guys should not disrespect their time while trying to enjoy our food. We have two crippled people, both on crutches, and they were mopping. That could have caused many things like more injuries. If you can take this bad review in consideration, it would be very appreciated. Thank you for the food and time. Sincerely, Anonymous read more

Yesterday was my Boyfriends Birthday and we chose to eat at Panda. We were going to eat at Texas Road House but we're too tired to dine in and just wanted to grab our food and eat at home. We had just come off a 8 hour road trip and like I said was his Birthday. I asked if they had any specials for Birthdays the girl said yes a free entree' I said if it's free, we'll take it. We also had a 20% off code we used and another girl chimes in and said she couldn't give the free entree' for his Birthday because we were doing 20% I said ok... never mind then... they charged us for the entree' then the manager came said she couldn't refund us to our card because she would have to refund the whole order and I said ok so refund the whole order to the card and than re-ring it up without the entree'. The Manager said she didn't want to do that, mind you other ppl are in line behind us waiting. They made a huge deal about it I get the Manager getting involved but the other girl did not need to get involved, there was 3 girls b*tching at my boyfriend in front of other customers DURING his Birthday, fuck*ng un-acceptable customer service, it was a horrible experience. None of them ever smiled not once including the Manager. We go there all the time and they are never happy. The Manager needs replacing and the 2 girls need better training. It was his Birthday you couldn't honor your word and just throw in the free entree' you'd rather lose customers and make a scene in front of everyone and make everyone wait. After a 8 hour drive.. I felt so bad for my boyfriend. They also removed samples recently and their Walnut Shrimp you pay extra for is 90% of the time VERY fishy and makes you sick. You also pay a premium price for it. Before you could sample it to know if it was fishy or worth paying premium for, now you can't. So it's a high risk you are throwing away your money for food you wont eat or will get sick from. Just don't go here, don't eat their food and don't interact with these people. read more

Just placed my very first online order and the same was a complete and under disaster would be an understatement was the wrong food ordered the double protein plate because I am trying to eat healthier unfortunately they apparently sent out the wrong dinner the doordash also screwed up refused to go back and get my right order only issued me a refund made no effort to make sure that I got my order life place wanted me to go out at almost 11:00 at night to get the order of the day screwed up read more

Terrible customer service. I found a hair in my Beijing Beef and called to let them know, but they refused to replace my meal because I didn't have the receipt. I always decline receipts since I prefer not to handle them (they contain BPA, which isn't great to touch). Really disappointing response to a situation that should've been handled with basic respect and accountability. read more

I ordered through door dash and called to ask they put sauce in my bag and the girl over the phone was very sweet. When I received my order there was a bunch of sauce in it and I thought it was sweet so I called back to get the girls name it was I think Jenny or something like that. When I tried to ask what the girls name is again so I can leave a good review I kept getting hung up on. The girl would say "hello hello, I can't hear you" and hang up every time. I thought my phone was the problem but I was consistently hung up on. After the 5th try the guy told me to stop calling and blocked my number I'm very confused and honestly pissed off. Today is 2-8-2025 and this happened between 5-6pm so whatever staff was there that day including the girl that answered the phone honestly are so rude and and immature and I'm genuinely so confused. read more

Whoever yall had on drive thru tonight put her somewhere else she doesn't belong dealing with your customers, got to the window and kindly asked her before paying for my order if I could add an egg roll to my order and she straight looked me dead in the face and said no... then proceeded to spend the next 10-15 mins explaining to me she would not add that to my order because it's to time consuming... make that math math.... Taking 1 min to add an order of egg rolls to my order is to time consuming but not spending 15 mins explaining why you won't do what your paying customers have asked, to be fair she claimed it was because you all were in a rush but in the most disrespectful way possible I don't care at the end of the day your customers are paying customers! If I could give the review no stars I most definitely would! read more

Went through drive thru. Was told as always the string bean chicken would take 12 minutes to cook...Fine. I will wait. They tell me to pull into spot #1. 20 minutes later, I called the store and said I think you forgot about me...Nope she said-coming out with your order now. She takes food out to spot #2 and the car takes the food, and leaves. Another 10 minutes goes by...a girl comes out and said what did you order? We gave your food to the wrong car! Are you kidding me???? Another girl comes out 5 minutes later. We are making your food again-I asked how long-5 minutes we are sorry...what a JOKE!!!! So unless you don't mind waiting FOREVER for drive-thru food-going on 45 minutes now-do yourself a favor and go somewhere else! This isn't the first time this has happened to me-twice now!!!! read more

Was visiting East Idaho for work back in October, bought some mushroom chicken and broccoli beef with chow mien when I got back to the hotel it tasted off. I drove back and the manager said to throw it out and they would reimburse me. Going through my taxes now I realized the money was never reimbursed to my card. Only $8.37 still not good business practice with travelers. I often eat at Panda Express here in the Bay Area and when I work in L.A. Thanks to that tiny screw up in Idaho I think I'm done with this company. read more

The service was great, they were very kind and quick. The restaurant itself was pretty clean considering the high traffic and the food was hot and fresh! I'm not a huge Panda Express goer so I was impressed. read more

Drive thru lady got the orders wrong multiple times. We corrected her. At the window, we were told the Beijing Beef would be 5-8 minutes, so they parked us. Ten minutes later, they came out with the wrong order. Finally, we got what we thought was correct, only to get home and find out the one item they didn't get in our bag was the Beijing Beef they parked us for in the first place. The food was terrible. The service was awful. It cost 25 bucks. NEVER AGAIN! read more

My husband and I ate there last week - our first time at this location, and we were impressed. The food was really hot and fresh, and the staff were moving quickly and efficiently. We'll definitely go back. read more

It's been a long time since I've eaten at this local Panda Express. 1st of all , instead of giving you a container of sweet-and-sour sauce they give you to go packets that have less than a teaspoon of sauce in them. When you ask them if they give you enough, they lie. I get my food home dish it up onto a plate because I don't like to eat out the Styrofoam containers, and the rice is crunchy not a little crunchy but were talking straight out of Uncle Ben's Box crunchy. I paid good money for disgusting food. I want my money back but I know if I call I won't get it because that's how it works today. So read my Feedback and be warned this Panda Express sucks. read more

I don't normally go through the drive thru but today I did. I was just trying to get some food for my daughter and I. The young lady that took my order didn't hear me correctly when I ordered a cub meal. I didn't realize until I was in Blackfoot which is about 20-30 mins away. I called letting them know that my daughters order wasn't right and is slightly allergic. Whoever answered me said to come back in and switch it. When I did about hour and half later the same young lady was already irritated with another customer who happened to be a veteran. He also didn't get the right food too. I wasn't mad or upset just wanted to get my daughter her food. She is the one that loves going here to eat. When I got my food it was still the same as what I got instead of what I wanted. Then she wanted to sit there a scold me about not getting the right food. Why didn't I do knock on the window why didn't I noticed sooner. Well I told her it was simply busy and I need to go do what I needed to do which is why I ordered at the window. If I had time to go in to order, sit down and eat I would have. Made me laugh that she can say that when she is the one that had gotten my order incorrect in the first place. But it's all said and done with. I hope she has the day she deserves and has better customer service. read more

Great Panda as always. Food freshly prepared, staff was great, price was right. Fast Food done right! read more

Panda Express - Chinese Near Me - Chubbuck, Idaho

Food was horrible today! There was a "limited menu" due to Covid 19. None of my favorites were available. I settled for Kung Pao Chicken and Teriyaki Chicken with white rice. What I received was rubbery Teriyaki Chicken in huge chunks! Not cut or sliced like in the picture on the menu board. Very misleading! Also, I received fried rice and I ordered white! How hard is it to get that right? Sad quality control or lack of. Also, I have noticed the white to go box is much smaller now and very shallow so the quantity received was very small and not very generous. All in all it was horrible. The worse experience I have ever had at Panda Express. They need to get it together! read more

This place is never ready to serve when they open. Always takes an extra 20-30 min to have a full menu. Today they made everyone in the store while they filled a large order, instead of hping other customers. So I left. Horrible service always. read more

The owner is incredibly rude and yelled at my daughter in the drive through. When my daughter called me I could hear her yelling in the background. She yelled at her staff as well in front of her. When I called to speak with her she was confrontational and unapologetic. read more

Unfriendly staff and a very rude employee named Sade on August 21, 2022. Will not revisit this location. Never felt so unwelcome in a food establishment in all of my 60 years. My wife made some rather unsavory comments about Sade to me as we left as well. Food was mediocre and portions incorrect due to receiving what was left in the bottom of the serving pan rather than when freshly prepared. Too many negative experiences at this location to warrant ever giving this location any further business. read more

The food was great and everything but the lady who got our food I didn't get her name, she rang us our orders all wrong. we got a 10$ meal That came WITH A DRINK!!! we did not get the drink in the order she made us pay 5$ extra for the two drinks in a separate order and the other order we got was less then 8$ and some how our order was 38$and again we had to pay 5 extra $ for the drinks! We tried to ask why our order was so much and she said we'll this restaurant is pretty expensive also when we asked for the drinks she said that we didn't get any with our order because supposedly they didn't come with the meals she rang up!! But the orders we asked for did come with the drinks. This was the first time eating here and we probably won't eat here again. read more

The services is terrible to have employees looking any you but can't get any help. They were wearing their mask wrong. The food was not warm. I won't be going back read more

Many times I have had the order wrong. Three times I have ordered teryiaki chicken and dry chicken that had been sitting for hours and never included the teryiaki sauce is never there. When I call to complain I Get told"I don't know how to help you" Horrible read more

For being completely slammed due to a major track competition at the university, our food was fresh and hot. It still tasted good, but it was hard to feed the kids having to go between 3 tables. We were happy with our meals, although it felt like they were dishing out skimpier servings than normal. read more

Ran out of teriyaki sauce . Out of orange chicken out of broccoli beef and it seems as though the drive through is more important than the walk in customers . We were put on hold 3 different times by the girl trying to work the window and front . Food is usually pretty good but the service is very poor read more

Service is always prompt. Love that you can sample whatever you want. Love kung pao and walnut shrimp. I do half and half on chow mein and rice. Orange chicken is a mainstay. read more

Great wall is better and cheaper. Panda has more selection, but is pricey with less food.

I sometimes go here when I'm on a time crunch and the food has always been ok. Today however it was bad, the rice wasn't cooked, the orange chicken was over cooked and the walnut shrimp was mushy. The service was good but I won't go again. read more

I thought the food was pretty tasty but the customer service was horrible. I felt like telling the lady "Sorry I am bothering you by coming in your workplace to order food." She was so rushed and gave us zero time to decide what we wanted. She just kept saying "what next" in an almost yelling tone. I will not be visiting again because I thought she was so rude. read more

The service was impeccable. We were greeted by pleasant staff and our orders came very fast. The Restaurant was clean and the bathroom was clean as well. The best part of the visit was their delicious food. read more

I ordered the beef and broccoli at the drive up window, I ordered the same thing less than a year ago, then it came in one big Togo bowl, beef, broccoli and rice it was delicious! Then today I ordered the same thing, I got 2 small boxes mostly broccoli a few pieces of beef, no rice cost me $10.28 I called to see if there was a mistake, no for $10 that wAs all I got and the broccoli is not cooked enough, hard to chew! The girl at the window was sweet, but doesn't make up for the horrible food I got for WAY TOO much money!! I will never eat there again and I totally encourage others to go elsewhere!!!! Please remove the one star I first gave it! It should be minus five stars ! I'm soo disappointed I have brought my food back, I live out of town so it has taken a few days to come back to town. They are quite upset that I am bringing food back! That are making me wait to speak to a manager. Now they have excuses why they can't refund. Okay they refunded but they were not happy! HOW DO THEY THINK I FELT!!!! read more

Panda Express has never failed me. The food is always delicious and fresh. The staff is polite and helpful.

I am generally a fan of Panda Express, BUT...this particular store has all kinds of problems. The food was cold, I mean cold, the staff was totally indifferent to complaints, the tables were dirty and the list goes on. When I ordered, I said I wanted two entrees and I was told that the noodles counted as one entree, when in fact they are a side. I went back and to get it corrected and the server rolled his eyes and said, "what do you want?" I got my second entree and it was cold. The table my family and I were sitting art was dirty and when I asked to get it cleaned the server (The same one who rolled his eyes.) sent a girl to a different part of the restaurant to clean those tables. When they "cleaned the tables", the edges of the table was very sticky with food on them. I finally told the server, they eye roller, that I wanted to have the manager come to our table. When the manager got to the table, I told her that our food was cold, I had her feel the table and she felt it and said, "Sorry" and didn't even offer to clean it. It was obvious where the server learned to roll his eyes because her response was to roll her eyes and ask what I wanted, with the attitude, that all this guy wants is some free food. She brought back one order of food that was also cold and literally threw it on the table and left. We are in the process of moving to Pocatello and was shocked at the attitude of the staff in this store. There needs to be some serious re-training in this store and it would probably be a good idea for a few of the staff to find other employment. read more

this place just isn't very good compared to other Pandas ive been to...chow mein noodles are really chewy...and everything else is just a huge salt bomb!...the employees are very friendly though read more

Demae the drive thru order taker is a complete ass. Doesn't listen to a word anyone says. Fucked up my order and I tried to correct her but she kept it the same until I got pissed off and said broccoli and beef not black peppered chicken!!! Get a new drive thru order taker. Complete garbage customer satisfaction read more

The young lady at the drive through window was very sweet. She had a big smile and asked about my little dog. I like it when the people that work at drive thru windows acknowledge you and are happy when they talk to you. read more

i am WOWED with this location!! we read the closing hours wrong and got there 15 mins before, but the staff was still so amazing and helpful!! they put on another serving of orange chicken and they did it with a smile. i know that they could've been rude and annoyed but they were so kind and i truly appreciate that. read more