We have been to Panda Express several times before and was pleased with the convenience, the food, and the very short wait for our food. However, this last time we went we were displeased with the service. We had ordered our food along with 2 orders of spring roles. We got to the window paid, and received our food fairly quickly. We checked the bags to make sure we got everything and noticed we were missing a spring role order. We told the person at the window we didn't get one order of spring roles but the order also didn't show up on our receipt. We paid for another spring role and they charged us what it would cost if we bought it separate from a meal. We politely told her we ordered three meals and we should get the spring role for a little cheaper at the combination price. They declined and said they wouldn't change it and it didn't matter. At this point in time we were sitting in line holding up the drive through and still hadn't received the order of spring roles we had overpaid on. We decided that the two spring roles weren't worth the extra money and frustration so we requested a refund. The lady at the window refused to give us a refund and said they don't give refunds. I have never heard of a company not able to give a refund. The cashier called for the manager but the manager was not there and she was talking to the other people working at the drive through. After a long time of waiting the lady still denied our request. We had no choice but to except the spring roles and they offered a complimentary bowl, we didn't want another bowl or the spring roles at this point but we were forced to. We picked a bowl and finally left, leaving a bunch of people aggravated in line at the drive through and we were very perturbed. It seemed like an easy fix and a simple refund for their mistake was not asking for anything above them. The black angus steak which we paid extra for didn't taste like steak and had a different texture. We were very annoyed and simply don't want to go back. It felt like Team Z was on duty today. read more