Our first appointment at this local Lincare office was over the top. Absolutely and without a…read moredoubt! The tech, whose name is unknown was wonderful (loves cheesecake). Extremely knowledgeable, kind, patient and friendly - along with the entire staff. But wait! "Something happened on the way to the prom!!!" (Ha, ha!) What do I mean? Well, my equipment wasn't working out, so I called, made an appointment for September 9 at 9 a.m., was there right on the dot, and was met by unknown-name tech again. Nice guy. Helped me, and said he would have to order what I needed. Now, it's October 14th and no call, no communication, no 'go jump in a lake' - NADA regarding that 'new' order. But, I kept getting these 'robo' calls from Lincare, as well as an interesting call from an individual identifying themselves, using a female name, asking me if I had any equipment changes? Seemed "off-the-wall" because why would a patient (or better yet, how would the female-named caller) know to ask such a question? I answered "Yes, but to adequately answer that question you need to contact the local office because I gave the equipment information provided me by the tech at the titration study to them..." and in a dry, ugly, nasty, mean, condescending, arrogant, (if you'll excuse the expression) "Go to Hell" tone of voice, said that would be noted. In a rush-like epiphany stream-of-consciousness way, I thought: Am I intentionally being baited? Entrapped? Cyber-stalked? Is someone listening to my phone calls on my cell???? Well, these days, you just NEVER know - right? That stuff is such BIG business...So, here we go - PROM night! (Or should I say, morning?) Another 'robo' call comes in to order more equipment, and I decided to see if I could reach the local office AGAIN, after having left a message with a U.S. call-center person stating unknown-name tech would call me back in a few minutes because local LinCARE is no longer taking calls. Well...do you think they CARE enough to call back? Do you?
Got another 'robo' call - reached an obvious out-of-the-country call-center agent whom apologized for the local office inability to respond to patient needs.
So, what the Hell do you think is going on here? Would someone please tell me? OMG! What have I done to deserve this type of abusive SILENT treatment?
They say SILENCE cannot be misquoted - and hence I term this age
"The Return of Adolf Hitler's SILENT killing machine" as proven by a Mercedes CA license plate acronym name...H T L E R !!!
Oh my GOD! I could not believe my eyes.