Our first appointment at this local Lincare office was over the top. Absolutely and without a doubt! The tech, whose name is unknown was wonderful (loves cheesecake). Extremely knowledgeable, kind, patient and friendly - along with the entire staff. But wait! "Something happened on the way to the prom!!!" (Ha, ha!) What do I mean? Well, my equipment wasn't working out, so I called, made an appointment for September 9 at 9 a.m., was there right on the dot, and was met by unknown-name tech again. Nice guy. Helped me, and said he would have to order what I needed. Now, it's October 14th and no call, no communication, no 'go jump in a lake' - NADA regarding that 'new' order. But, I kept getting these 'robo' calls from Lincare, as well as an interesting call from an individual identifying themselves, using a female name, asking me if I had any equipment changes? Seemed "off-the-wall" because why would a patient (or better yet, how would the female-named caller) know to ask such a question? I answered "Yes, but to adequately answer that question you need to contact the local office because I gave the equipment information provided me by the tech at the titration study to them..." and in a dry, ugly, nasty, mean, condescending, arrogant, (if you'll excuse the expression) "Go to Hell" tone of voice, said that would be noted. In a rush-like epiphany stream-of-consciousness way, I thought: Am I intentionally being baited? Entrapped? Cyber-stalked? Is someone listening to my phone calls on my cell???? Well, these days, you just NEVER know - right? That stuff is such BIG business...So, here we go - PROM night! (Or should I say, morning?) Another 'robo' call comes in to order more equipment, and I decided to see if I could reach the local office AGAIN, after having left a message with a U.S. call-center person stating unknown-name tech would call me back in a few minutes because local LinCARE is no longer taking calls. Well...do you think they CARE enough to call back? Do you? Got another 'robo' call - reached an obvious out-of-the-country call-center agent whom apologized for the local office inability to respond to patient needs. So, what the Hell do you think is going on here? Would someone please tell me? OMG! What have I done to deserve this type of abusive SILENT treatment? They say SILENCE cannot be misquoted - and hence I term this age "The Return of Adolf Hitler's SILENT killing machine" as proven by a Mercedes CA license plate acronym name...H T L E R !!! Oh my GOD! I could not believe my eyes. read more

Had an appointment. I called to find out around what time someone will be here at my house. After being on hold for 35 minutes, a call center answered the phone. The lady from the call center said she doesn't know what time someone was going to be at my house. I asked to be transferred to the local office, and she informed me that calls no longer go to the local office and that I have to deal with the call center any time I call. I find that funny since she was unable to answer my questions and the questions could only be answered by the local office. I'm calling the insurance and requesting a different company, a company that has a local office that I can call and that can help me. read more

Today I visited the Lincare office in Bakersfield for the first time. I got there before my appointment time and was offered a bottle of chilled water. I met with respiratory therapist Stephanie who was wonderful. She invited me into her office, right on time and gave an extensive tutorial about CPAP. All of my questions were answered. The explanations were detailed. I was guided step by step on how to set up my machine. The mask and straps were carefully fitted to my face. I was given a business card with the main desk for this office, and a number to text to get right to the therapist. Stephanie is a credit to Lincare. I couldn't have asked for better care during my appointment. Now- the main Lincare phone system doesn't earn five stars, but I didn't take any off from this office because they were awesome. read more

After 3 years of doing business Lincare, my yearly renewal was due from the doctor. Two weeks of phone tag and still no refills. Lady for Lincare said she will call my doctor to figure out the problem. Called my doctor and they received no call from Lincare. My doctor finds them sending fax to wrong #. My doctor sends request for refill again and they need his license#, which they should have already. Then reject doctors electronic signature, so the office manager meets the doctor to get his real signature. Fax the request again and then nothing. Lady named Stacy said she was just going to pass it to someone else. No albuterol for three weeks, now going to new pharmacy. read more

Second time that I'm posting. Noticed that I missed a call from Lincare. Called immediately, which was 7 minutes after Lincare called. Lincare has a lengthy menu for callers to choose from. After choosing one, there is a second menu of options. I choose an option & the phone system is ringing & then it stops & nothing. Eventually the phone system hangs hangs up. So, I call again & pick the billing option which goes to a second menu where I pick an option. The phone system puts me on hold for over 30 minutes. Ridiculous to have several menu options, when calling, to choose from, when the Lincare office doesn't even have enough people working there to handle those options. Stacy is the one who called me & left her name & message. Stacy is the same person who answered the previous 2 times that I called awhile back, that's when Stacy told me that someone would return my call in 24 to 48 hours. Nobody called. I waited 5 days & again called. Stacy answered this call & told that there is no record of me calling before. The customer care is poor. Lincare uses a computer system to log calls of who called & when. Apparently Stacy doesn't feel like logging the callers into the computer system. I was able to post this review while waiting on hold for over 30 minutes. Just proves the poor service that Lincare delivers to their clients. read more